CaptionCall 78T User manual

User Guide
Model 78T Captioning Phone
Model 78T
Captioning Phone from CaptionCall®

Customer Support 1-877-557-2227 3
Contents
Welcome 5
How CaptionCall Works....................................... 7
Phone Features................................................... 7
Key Parts of the CaptionCall Phone..................... 8
The Back of the CaptionCall Phone ................... 10
Touchscreen ..................................................... 12
Phone Basics 15
Captions............................................................ 16
Turn Captions On Manually............................... 16
Turn Captions On Automatically........................ 17
Make Captioned Calls........................................ 18
Answer Calls...................................................... 18
Dial From a Recent Call ..................................... 19
Adjust Handset/Speaker Volume ...................... 20
Volume Boost ................................................... 22
Call Options Menu ............................................ 23
Mute a Call........................................................ 25
Side Navigation ................................................. 26
Back Button ...................................................... 26
Recent Calls 27
View Recent Calls .............................................. 29
Call Detail.......................................................... 30
Edit the Recent Call List..................................... 32
Save a Conversation.......................................... 33

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Contacts 35
View Contacts ................................................... 36
Add a Contact ................................................... 37
Call a Contact .................................................... 39
Create a Favorites List....................................... 40
Edit a Contact.................................................... 41
Delete a Contact ............................................... 41
Add a Contact Online ........................................ 42
Messages 47
Choose the CaptionCall Answering Machine
as Your Default............................................... 49
Choose Provider Voicemail as YourDefault ...... 52
Choose Standalone Answering Machine
as Your Default............................................... 53
Settings 55
Call Defaults...................................................... 56
Display Settings................................................. 57
Adjust the Ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Amplication Settings........................................ 60
Wired Network Settings .................................... 61
Wireless Network Settings................................. 62
Bluetooth™......................................................... 64
Diagnostics ....................................................... 66
Voice Messages................................................. 66
Time Zone......................................................... 67
About ................................................................ 67
Troubleshooting 69
Technical Specications .................................... 71
Copyright & Trademarks ................................... 73
Important Safety Instructions............................ 73

5Customer Support 1-877-557-2227
Welcome

6
Welcome

7
Welcome
Customer Support 1-877-557-2227
Welcome to the CaptionCall®phone. This
phone features a large, easy-to-read screen
that displays written captions of what callers
say to reinforce anything you might miss. The
CaptionCall phone is also amplified, allowing
you to increase the decibels to a level you are
comfortable hearing.
How CaptionCall Works
Similar to captioned television, but only available to people with hearing loss,
CaptionCall uses advanced technology and a Captioning Agent to quickly provide
written captions of what callers say on a large, easy-to-read screen. It works like
a regular telephone: simply dial and answer calls as usual and speak and listen
using a phone handset or speakerphone.
Phone Features
The CaptionCall phone combines regular telephone features with a touchscreen
display. The touchscreen display is a unique and powerful feature of the
CaptionCall phone. The most important use of the display is to show the text of
your captioned telephone calls. Other uses for the display are:
• To show you a list of your recent and missed calls
• To allow you to create and manage a list of contacts
• To display your saved calls
• To caption your voicemail and/or answering machine messages
• To allow you to change the phone’s settings
The CaptionCall phone also features a speakerphone, Voice Messages button,
volume control and a large, lighted keypad.

8
Welcome
Switch Hook Button
Press to hang up a call.
Speaker
For use with the
speakerphone feature.
Voice Messages Button
Easily access voice
messages and return calls.
Handset
Key Parts of The CaptionCall Phone

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Welcome
Customer Support 1-877-557-2227
Touchscreen Display
Shows captions and lets you
interact with the phone interface.
Speakerphone Button
Press to turn on speakerphone,
even when the handset is still in
the cradle.
Volume Control Knob
Controls both call volume and
ringer volume. Rotate clockwise
to increase volume and
counterclockwise to decrease
volume. Dial light bar will change
from green to amber to red as
volume increases.
Telephone Keypad
Allows you to dial manually.

10
Welcome
The Back of The CaptionCall Phone
Adjustable Stand
Power Cable Port
Ethernet (LAN) Port
Telephone Line Port

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Welcome
Customer Support 1-877-557-2227
CaptionCall Phone
Identification and Return
Information
Handset Port

12
Welcome
Touchscreen Phone Menu
Gives you access
to all of the phone’s
features.
Recent Calls
View calls made and received
on the CaptionCall phone.
Contacts
Save and store contacts.
Settings
Controls for the
CaptionCall phone.

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Welcome
Customer Support 1-877-557-2227
Scroll Buttons
Scrolling can be performed by
either sliding your nger up
and down the screen or by
touching these buttons

Customer Support 1-877-557-2227 15
Phone Basics

Phone Basics
16
Captions
You can set the phone to caption all calls automatically, or you can turn captions
on manually for each call when you want them.
Turn Captions On Manually
If you choose to turn captions on manually, simply touch the large green button
on the CaptionCall screen to turn on captions during your call.
When answering calls:
1. Touch the “Turn On Captions” prompt on the touchscreen.
2. Pick up the handset to answer the incoming call.
When making calls:
1. Pick up the handset.
2. Touch the “Turn On Captions” prompt on the touchscreen.
3. Place your call.

Phone Basics
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Turn Captions On Automatically
If you are using captions for most of your calls, you may prefer to have captions
start automatically.
You can manage the caption default options in the Settings menu under
Captions. To enable captions for all calls automatically, visit the Settings section of
the CaptionCall phone and select Call Defaults, then touch “ON” next to Captions.

Phone Basics
18
Make Captioned Calls
1. Pick up the handset OR press the Speakerphone button. If using the
speakerphone, the Speakerphone button will light up in green and a dial
tone will sound.
2. If captions are set to turn on automatically, captions will begin once the call
is connected. If captions are not set to start automatically and you want
captions for your call, touch the “Turn On Captions” prompt that displays.
3. Dial the number you want to call using the keypad, Recent Calls list or Contacts.
Your call will now be captioned.
Answer Calls
When the phone rings:
1. If captions are set to turn on automatically, captions will begin once the call
is connected. If captions are not set to start automatically and you want
captions for your call, touch the “Turn On Captions” prompt that displays.
2. Pick up the handset OR press the Speakerphone button.
3. Speak into the handset OR near the speaker and listen as normal.
Helpful Hints
You can start captions manually at any time during the call.
Other ways to make captioned calls:
• Return a call using the Recent Calls (see “View Recent Calls” on page 29)
• Call someone using Contacts (see “Call a Contact” on page 39)

Phone Basics
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Dial From a Recent Call
1. Touch the CaptionCall phone screen to wake the phone or touch the
Recent Calls button.
2. A list of your Recent Calls will display.
3. Touch the call that you want to return. The call will be immediately made.
You can use the speakerphone or pick up the handset.
4. If captions are set to turn on automatically, captions will begin once the call
is connected. If captions are not set to start automatically and you want
captions for your call, touch the “Turn on Captions” prompt that displays.
Helpful Hints
Use your nger to swipe up and down the list as needed to view all
recent calls.

Phone Basics
20
Adjust Handset/Speaker Volume
While in a call, you can adjust the volume on your handset or speakerphone to a
level you are comfortable hearing.
1. Pick up the handset or press the Speakerphone button.
2. Turn the Volume knob to adjust call volume.
• Clockwise increases call volume
• Counterclockwise decreases call volume
As you increase the volume level, the color of the Volume meter and the light
bar above the volume knob will change from green to amber to red.

Phone Basics
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WARNING
Do not set the volume level higher than is necessary for you to hear calls.
Excessive volume can cause hearing damage.
The Volume meter and light bar will turn to red when the volume exceeds a safe
volume. Also, a warning will display on the screen.
Helpful Hints
When the volume is set to high but not dangerous levels, the volume
will stay the same for all subsequent calls. However, when the volume is
increased to dangerous levels, the volume will return to a nominal level
for the next call.
To set the volume level at the same level for all calls, use the Override
Volume Reset feature on the Call Defaults screen (see ““Call Defaults” on
page 56).

Phone Basics
22
Volume Boost
The Volume Boost feature is designed to increase the CaptionCall phone volume
for those who may need extra amplication. To enable Volume Boost, visit the
Settings section of the CaptionCall phone and select Call Defaults.
Simply select “ON” to enable the feature and accept the warning. You may want
to experiment with the feature to decide if you prefer your audio with Volume
Boost or without.
When Volume Boost is enabled, the CaptionCall phone meets the most
advanced standard for volume amplication available.