CaptionCall 78T User manual

www.CaptionCall.com
User Guide
Model 78T Captioning Phone

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]

Hello! Welcome to CaptionCall®!
You’re about to experience phone
calls in a richer, more positive way. The
CaptionCall phone and service can
help you understand conversations
better. This guide will show you how.
Before you get started, review the important information on the next few pages:
• User Agreement. Understand who is authorized to use the CaptionCall phone
and service and where you can access your complete user agreement.
• CaptionCall Mobile. Get captions on your mobile phone—and understand how
emergency calls work with mobile captioning.
• Refer friends. If you love CaptionCall (and we think you will!) please tell
someone else who needs phone captioning service. This explains how to share
this important, no-cost program.
• About captioning. Learn how CaptionCall works and why the CaptionCall
service and phone are available at no cost.

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
IV
Because CaptionCall’s captioning service is funded
through a federal program, only qualified individuals
may utilize the CaptionCall service. Anyone using
captions on this phone must have hearing loss that
necessitates the use of this captioning service. Other
people may use the phone when the captioning
service is turned OFF.
To learn more and to read the full User Agreement,
please visit CaptionCall.com/user-agreement.
Debido a que el teléfono CaptionCall y el servicio
de subtítulos se financian a través de un programa
federal, sólo las personas calificadas pueden utilizar
el servicio CaptionCall. Cualquier persona que utilice
subtítulos en este teléfono debe tener pérdida
auditiva que requiera el uso de este servicio de
subtítulos. Otras personas pueden usarel teléfono
cuando el servicio de subtítulos esté desactivado.
Para obtener más información y leer el Acuerdo
de usuario completo, visite CaptionCall.com/
user-agreement.
User agreement:
Who can use this service
Acuerdo del Usuario:
Quién puede utlizar este servicio

Do you use a mobile phone?
You can caption those conversations, too! Download
the no-cost CaptionCall Mobile App. Find it at the
Apple App Store or Google Play for Android. Call
1-877-557-2227 for assistance.

VI
We hope you’ll enjoy captioning on your mobile phone—
and we hope you understand an important limitation.
Enhanced 911 (E911) associates an address with your phone
number to help emergency responders locate you when you are
using CaptionCall Mobile. If you are not at that address during
an emergency, you must give your location when you call 911.
Sticks on your phone. Sticks in your memory.
Attach the E911 sticker to your mobile phone to remind you to:
• Update your E911 address. When you activated the
CaptionCall Mobile App, you provided CaptionCall with your
Emergency Calling Service address. If you call 911 using
CaptionCall Mobile, this is the address that will be transmitted
to emergency services. To update, go to Settings in the app,
touch Emergency Address, then Edit.
• Tell 911 your current location. If you are NOT at the address
registered with Emergency Calling Services, tell 911 dispatch
where you are.
• Know the limitations of E911. E911 service on CaptionCall
Mobile may be limited or unavailable if there is a lack of data
coverage by your mobile carrier, if your phone battery is low or
dead, or if internet service is unavailable.
• Use 911 without captions, if needed. If you can’t reach 911
using the CaptionCall Mobile App, you may be able to connect
using your standard mobile phone service. E911 may be able
to locate your phone, but you will not be able to communicate
using captions.
Need help? We’d be happy to verify or update your emergency
address and answer any questions. 1-877-557-2227 or
[email protected]
IMPORTANT: E911 calls on the CaptionCall Mobile App
An E911 sticker is included on page 4 of the
printed User Guide that came with your
CaptionCall phone. If you need another sticker,
we’re happy to help. Contact 1-877-557-2227 or
[email protected]

Tell a friend!
If you know someone who needs captioned
telephone service, share the love. User referrals
are an important way to educate eligible users
about this no-cost,
*federally funded program.
Here’s what you can do to help someone you
know qualify for CaptionCall:
1. Visit www.CaptionCall.com and click the Order Now button.
2. Enter the person’s contact information. This does NOT obligate or
qualify someone to receive the service or phone. It does allow us to
send information and answer questions. You can do it, or send your
friend or family member to the web page.
*To be eligible for CaptionCall, a user must have hearing loss that
requires them to use captions to use the phone effectively.

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
VIII
PHONE USER CAPTIONED TEXT
CAPTIONING AGENT
The CaptionCall phone works just like any other phone.
But our captioning service makes all the difference.
When you dial or answer a call, the CaptionCall
telephone directs the call to a specially trained agent.
Using cutting-edge technology, the captioning agent
hears only your caller and transcribes their words into
text. That side of the conversation appears on your
CaptionCall screen. Let’s show you how to get started.
How does CaptionCall work?

IX
How can there be no cost for CaptionCall service?
CaptionCall is fully funded thanks to the Americans with
Disabilities Act (ADA), which requires that all people be able to
communicate effectively by telephone, regardless of hearing
ability. CaptionCall is an effective telephone solution for eligible
people with hearing loss.
The ADA requires telephone companies to support the cost of
telephone relays that make captioning possible. The expense
for Internet Protocol Captioned Telephone Service (IP-CTS) is
typically passed on by telephone companies to their users as a
surcharge from the telephone companies and collected in the
Telecommunications Relay Services (TRS) Fund. This TRS Fund
is supervised by the Federal Communications Commission
(FCC) and pays for multiple relay services, including CaptionCall.
The FCC compensates CaptionCall for providing its captioning
service. CaptionCall chooses to distribute captioning phones at
no cost to eligible people so they can access captioning service.
There is no customer cost for the phone and captioning service
from CaptionCall.
Who may use CaptionCall?
The CaptionCall service is available only to individuals who
have a hearing disability that necessitates the use of telephone
captioning. People who have hearing loss but do not need
captioning service and can easily communicate on a standard
phone are not eligible for the service.
All calls using the CaptionCall service must include the registered
user of the captioning service. People who do not need captions
to utilize the phone fully, are prohibited from using captioning.
Users who do not need captioning are instructed to not turn on
captions or to use a different telephone.

1
02 Meet the CaptionCall phone
03 Safety instructions
04 Using the touchscreen
06 Quick Start Basics
07 Turn on captions
08 Make a call
09 Answer a call
10 Get more volume
11 Mute a call
12 Use the speakerphone
13 Save a conversation
14 Handy Features and Shortcuts
15 Recent Calls
16 Use Contacts
21 Voice Messages
26 Bluetooth devices
29 Customize Phone Settings
30 Phone display
33 Ringer
34 Call defaults
37 Frequencyamplication
38 Network settings
42 Troubleshooting
43 Network Connection Error
44 Telephone Line Problem
45 Account Error
46 Technicalspecications
47 Legal Information
47 FCCoperationspecications
48 Telephone network information
48 Repair and other information
 andspecications
48 Emergency operation information
50 Returning a phone
Table of Contents

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
2
Meet the CaptionCall phone
Switch hook button
Press to hang up a call.
Touchscreen display
Shows captions and lets
you interact with the phone
interface.
Speaker
Audio output for
the speakerphone.
Voice Messages button
Press to hear and read
voice messages.
Telephone keypad
Dial a call manually.
Speakerphone button
Press to turn on speakerphone,
even when the handset is still in
the cradle.
Volume dial
Controls both call volume and
ringer volume. Rotate clockwise
to increase volume and
counterclockwise to decrease
volume. Dial light bar will
change from green to amber to
red as volume increases.

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
3
Meet the CaptionCall phone
Adjustable stand
Phone port
Ethernet port (LAN)
Power cable port
CaptionCall Phone
model number and
return information
Handset port
Safety instructions
Use these basic safety precautions
with the CaptionCall phone (and
any phone) to reduce the risk of
re,electricshock,andinjury.
• Do not use near water. For example,
do not place the phone near a
bathtub, sink, or swimming pool, or
in a wet basement.
• Avoid using any non-cordless phone
during an electrical storm. There
may be a remote risk of electric
shock from lightning.
• If reporting a gas leak, do not use a
telephone in the vicinity of the leak.
• Use only the power adaptor
provided with this device.

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
4
Using the touchscreen
Recent Calls
Touch here to see a
list of incoming and
outgoing calls.
Contacts
Touch here to see
your “phone book”
of contacts.
Settings
Touch here to
customize phone
operations.

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
5
Using the touchscreen
Back button
Touch the arrow to go back to the previous screen.
Scroll buttons
Swipe your nger up or down the center of the
screen to scroll through the text. Or, touch these
arrows to move up and down. Try it!
No pressure here!
The touchscreen is activated by the heat in your
ngertips, not by pressure. There’s no need to
push hard. Instead, lightly touch or swipe along
the screen. Easy!
Leave no trace
To clean ngerprints or smudges from the screen,
wipe with a damp or dry cloth (a microber cloth
works especially well). Don’t spray the phone with
anything; this could damage the electronics.

6
Quick Start Basics

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
7
Captions help reinforce what you’re hearing on
the phone and keep you from missing details.
If you need captions to appear automatically
with each call:
1. Touch Settings. Under DEVICE, touch Call
Defaults.
2. Next to Captions, touch On. It will highlight in
green.
If you prefer to turn on captions manually
with each call as needed:
1. Answer or dial the phone as usual.
2. Touch the green button on the screen to
turn on captions.
Turn on captions

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
8
1. Pick up the handset or press the Speaker
button.
2. If your captions are not automatic, touch
the green button on the screen to turn on
captioning when needed.
3. Dial the phone number using the keypad.
Or, touch the name of a recent call on the
screen or touch Contacts for a list.
Make a call
or

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
9
1. If your captions are not set to turn on
automatically, a green button will appear on
screen. Touch it to turn on captioning when
needed.
2. Pick up the handset or press the Speaker
button and listen as usual.
To end the call, hang up the handset or
press the Speaker button.
Answer a call

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
10
Use the Volume dial to turn the sound up or
down during a call. This dial adjusts volume on
the handset, on the speakerphone, and the
ringer. It will reset to a default volume after each
call. (To avoid the default, change your Settings.
See Override volume reset on page 37.)
For some calls, increased volume may be
sucienttoturnocaptioning.
Ringer volume
To adjust only the ringer volume, turn the
Volume dial while the handset is in the cradle.
You will hear the ringer and can turn it up or
down to the desired level.
Warning: Setting the volume too high
can damage your hearing.
Get more volume

CUSTOMER SUPPORT
Email: [email protected]
Phone: [phone]
11
If you want to silence your side of a call, touch
the Mute icon at the top left. This will only mute
your voice; you can still hear your caller and
read their words.
To unmute, touch the Mute button again.
Note: A red background and line through the
Mute icon indicates your caller cannot hear you.
Mute a call