CaptionCall 67TB User manual

CaptionCall 67TB Phone
User Guide

Customer Support 1-877-557-2227 Page 3
Welcome
Contents
Welcome ....................................................................... 7
How CaptionCall Works ............................................................9
Phone Features.....................................................................9
Key Parts of Your CaptionCall Phone ............................................. 11
The Back of Your CaptionCall Phone .............................................12
Touchscreen ......................................................................14
Phone Basics .................................................................. 17
Captions ...........................................................................18
Turn Captions On Manually .......................................................18
Turn Captions On Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Make Captioned Calls ............................................................20
Answer Calls ......................................................................20
Return a Missed Call ...............................................................21
Dialing From Recent Calls .........................................................21
Adjust Handset/Speaker Volume ................................................ 22
Call Options Menu ................................................................ 24
Mute a Call ........................................................................ 25
Help Screens ..................................................................... 26
Home Button ......................................................................27
Recent Calls ...................................................................29
View Recent Calls.................................................................30
View Only Missed Calls ............................................................31
Call Detail ..........................................................................31
Editing the Recent Call List....................................................... 34
Phonebook ....................................................................37
View the Phonebook ............................................................. 38
Add a Contact .................................................................... 39
Call a Contact......................................................................41
Create a Favorites List ........................................................... 42
Edit a Contact .................................................................... 43
Delete a Contact .................................................................44
Adding Contacts Online.......................................................... 45

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Welcome
Welcome
Saved Calls .................................................................... 51
Saving Conversations ............................................................ 52
Viewing Saved Conversations.................................................... 53
Editing the Saved Call List ........................................................ 54
Messages ......................................................................57
Setting Up Voicemail Defaults ................................................... 59
Captioning Voicemail.............................................................60
Setting Up Answering Machine Defaults ..........................................61
Captioning Answering Machine Messages........................................61
Settings .......................................................................65
Call Defaults ......................................................................66
Display Settings................................................................... 67
Adjust the Ringer .................................................................68
Amplification Settings............................................................70
Network ............................................................................72
Time Zone .........................................................................77
Voicemail ......................................................................... 78
About ............................................................................. 79
Troubleshooting..................................................................80
Technical Specifications ..........................................................81
Copyright & Trademarks ......................................................... 83
Important Safety Instructions ................................................... 84

Welcome

Welcome Customer Support 1-877-557-2227 Page 9Page 8
Welcome
Welcome
Welcome to your new CaptionCall®phone. This phone features a large, easy-to-
read screen that displays written captions of what callers say to reinforce anything
you might miss. The CaptionCall phone is also amplified, allowing you to increase
the decibels to a level you are comfortable hearing.
How CaptionCall Works
Similar to captioned television, but only available to people with hearing loss,
CaptionCall uses advanced technology and a Communications Assistant to quickly
provide written captions of what callers say on a large, easy-to-read screen. It
works like a regular telephone: simply dial and answer calls as usual and speak and
listen using a phone handset like always.
Phone Features
Your CaptionCall phone combines regular telephone features with a touchscreen
display. The touchscreen display is a unique and powerful feature of the
CaptionCall phone. The most important use of the display is to show the text of
your captioned telephone calls. Other uses for the display are:
• To show you a list of your recent and missed calls
• To allow you to create and manage a list of contacts
• To display your saved calls
• To caption your voicemail and/or answering machine messages
• To allow you to change the phone’s settings
• To display built-in help text for the current screen
The CaptionCall phone also features speakerphone, volume control and a large,
back-lit keypad.

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Welcome
Welcome
High Volume Alert
Displays when phone
volume could be harmful to
residual hearing.
Switch Hook Button
Press to hang up a call.
Speaker
For use with the
speakerphone feature.
Missed Call Button
Alerts you to missed calls.
Press to view missed calls
and easily return them.
Key Parts of Your CaptionCall Phone
Touchscreen Display
Shows captions and lets
you interact with the phone
interface.
Speakerphone Button
Press to turn on
speakerphone, even when the
handset is still in its cradle.
Volume Control Knob
Controls both call volume
and ringer volume. Rotate
clockwise to increase volume
and counterclockwise to
decrease volume. Dial light will
change from green to amber
to red as volume increases.
Telephone Keypad
Allows you to dial manually,
like you always do.
Handset

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Welcome
Welcome
The Back of Your CaptionCall Phone
Stand Release Button
Press this button to adjust the
angle of your stand.
Telephone Line Port
Ethernet (LAN) Port
Power Cable Port
Adjustable Stand
CaptionCall Phone
Identification and
Return Information
Handset Port

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Welcome
Welcome
Touchscreen
Phone Menu
Gives you access to all of
your phone’s features.
Phonebook
Save and store contacts.
Saved Calls
Access previous
captioned calls.
Messages
Caption voicemail or
answering machine
messages.
Settings
Controls for your
CaptionCall phone.
Help
Use this button to
guide you through the
various functions of your
CaptionCall phone.
Scroll Buttons
Scrolling can be performed
by either sliding your finger
up and down the screen or
by touching these buttons.

Phone Basics

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Phone Basics
Phone Basics
Turn Captions On Automatically
If you are using captions for most of your calls, you may prefer to have captions start
automatically.
You can manage the caption default options in the Settings menu under Captions.
To enable captions for all calls automatically, select Settings>Call Defaults and
check the box next to Captions Always On.
Captions
You can set your phone to caption all calls automatically, or you can turn captions
on manually for each call when you want them.
Turn Captions On Manually
If you choose to turn captions on manually, simply touch the large green button on
your CaptionCall screen to turn on captions during your call.
When answering calls:
1. Touch the “Turn On Captions” prompt on the touchscreen.
2. Pick up the handset to answer the incoming call.
When making calls:
1. Pick up the handset.
2. Touch the “Turn On Captions” prompt on the touchscreen.
3. Place your call.

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Phone Basics
Phone Basics
Make Captioned Calls
1. Pick up the handset OR press the Speakerphone button. If using the speakerphone,
the Speakerphone button will light up in green and a dial tone will sound.
2. If captions are set to turn on automatically, captions will begin once the call is
connected. If captions are not set to start automatically and you want captions
for your call, touch the “Turn On Captions” prompt that displays.
3. Dial the number you want to call using the keypad, Recent Calls list or Phonebook.
Your call will now be captioned.
Answer Calls
When the phone rings:
1. If captions are set to turn on automatically, captions will begin once the call is
connected. If captions are not set to start automatically and you want captions
for your call, touch the “Turn On Captions” prompt that displays.
2. Pick up the handset OR press the Speakerphone button.
3. Speak into the handset OR near the speaker and listen as you normally would.
Helpful Hints
You can start captions manually at any time during the call.
Other ways to make captioned calls:
• Return a call using the Recent Calls or Missed Calls list (see“View Recent Calls” on
page 30)
• Call someone using the Phonebook (see “Call a Contact” on page 41)
Return a Missed Call
1. If the Missed Call button is red, you’ve missed a call. You can easily view and
return missed calls by pressing the Missed Call button or selecting the Missed
Calls tab in the Recent Calls screen.
2. A list of your missed calls will display.
3. Touch the call that you want to return. The call will be immediately made. You can
use the speakerphone or pick up the handset.
4. If captions are set to turn on automatically, captions will begin once the call is
connected. If captions are not set to start automatically and you want captions
for your call, touch the “Turn On Captions” prompt that displays.
Dialing From Recent Calls
1. Touch the CaptionCall phone screen to wake the phone or touch the
Home button.
2. A list of your Recent Calls will display.
3. Touch the call that you want to return. The call will be immediately made. You can
use the speakerphone or pick up the handset.
4. If captions are set to turn on automatically, captions will begin once the call is
connected. If captions are not set to start automatically and you want captions
for your call, touch the “Turn on Captions” prompt that displays.
Helpful Hints
Use your finger to swipe up and down the list as needed to view all recent or missed
calls.

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Phone Basics
Phone Basics
The Volume meter and knob light will turn to red when the volume exceeds a safe
volume. Also, a warning will display in the handset cradle.
Helpful Hints
When the volume is set to high, but not dangerous levels, the volume will stay the
same for all subsequent calls. However, when the volume is increased to dangerous
levels, the volume will return to a nominal level for the next call.
To set the volume level at the same level for all calls, use the Override Volume Reset
feature on the Call Defaults screen (see “Call Defaults” on page 66).
Adjust Handset/Speaker Volume
While in a call, you can adjust the volume on your handset or speakerphone to a level
you are comfortable hearing.
1. Pick up the handset or press the Speakerphone button.
2. Turn the Volume knob to adjust call volume.
• Clockwise increases call volume
• Counterclockwise decreases call volume
As you increase the volume level, the color of the Volume meter and the ring
surrounding the Volume knob will change from green to amber to red.
WARNING
Do not set the volume level higher than is necessary for you to hear calls.
Excessive volume can cause hearing damage.

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Phone Basics
Phone Basics
Call Options Menu
When in a call, the Call Options menu allows you to turn off captioning, access your
Phonebook and adjust settings for the current call.
Turn captions off by touching Off.
To access your Phonebook while in a call to look up a contact:
1. Select Options.
2. Select Phonebook . A keypad will display.
3. Select either the letter of the first name of the contact (last name if you’ve
reordered your contacts by last name in Settings—see ”Display Settings” on page
67) or the star to pull up your Favorites.
4. Use your finger to scroll through the contacts.
5. Select a contact to display their contact information.
To adjust your text size or your screen brightness while in a call:
1. Select Options.
2. Select Settings . The available settings will display.
3. Adjust your settings as needed.
Helpful Hints
• Close the Options window by touching the X in the top left of the window
• Options will close after 15 seconds if it is not used
Mute a Call
You can mute your side of a call at any time by touching the Mute button while in a
call. This will only mute your voice, and your caller will still be heard and captioned.

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Phone Basics
Phone Basics
Help Screens
Any time you see the Help button in the lower left corner of the phone, you can
touch it to view a Help screen for the function you’re currently using.
Touch the Help button to display the Help screen for the page.
Helpful Hints
Use your finger to swipe up and down the screen as needed to view all the
information.
Back Button
The Back button will display at the top of screens that are part of an overall function
(like Phonebook, Help or Settings). The button displays an arrow pointing to the left
and the name of the screen you were on previously.
Touch the Back button to return to your previous screen.
Home Button
The Home button displays in the top left of all the screens, with the exception of
Recent Calls.
Touch the Home button to return to the Recent Calls screen.

Recent Calls

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Recent Calls
Recent Calls
Your Home screen for the CaptionCall phone is your Recent Calls screen. This
screen displays your most recent calls and stores them for 30 days.
• Calls marked with the indicate calls you answered
• Calls marked with the indicate calls you made
• Calls marked with the indicate calls you missed
Helpful Hints
Use your finger to swipe up and down the list as needed to view all recent calls.
You can choose to delete all recent calls from the Settings (see”Recent Calls” on
page 75).
View Recent Calls
1. Touch the CaptionCall phone screen to wake the phone or touch the Home
button.
2. The Recent Calls list is displayed.
3. To redial a call, touch the name or phone number. This will automatically redial
the call. You can use the speakerphone or pick up the handset. If captions are
set to turn on automatically, captions will begin once the call is connected. If
captions are not set to start automatically and you want captions for your call,
touch the “Turn on Captions” prompt that displays.
4. To review details about a recent call, touch the icon on the right of the call. The
Call Detail screen will display.
View Only Missed Calls
When the Missed Call button on the CaptionCall phone is red, you have missed one
or more calls.
1. Press the Missed Call button to view your list of missed calls.
2. Return a call by touching the name or phone number. If captions are set to turn
on automatically, captions will begin once the call is connected. If captions are
not set to start automatically and you want captions for your call, touch the “Turn
on Captions” prompt that displays.
You can always view your list of missed calls by either pressing the Missed Call
button or selecting the Missed Calls tab at the top of the Recent Calls screen.
Call Detail
The Call Detail screen is accessed by touching the icon next to a name or number
in the Recent Calls list. It displays the contact information, phone number and the
date and time of a recent call.
To call a contact from this screen:
1. Touch the Return Call button to dial the phone number.

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Recent Calls
Recent Calls
2. Use the speakerphone or pick up the handset.
3. If captions are set to turn on automatically, captions will begin once the call is
connected. If captions are not set to start automatically and you want captions
for your call, touch the “Turn on Captions” prompt that displays.
You can save the number from the recent call to your Phonebook, by either adding
the number to an existing contact or creating a new contact from the number.
• Touch the Create New Contact button to create a new contact for this caller in
your Phonebook (see “Add a Contact” on page 39)
• Touch the Add to Existing Contact button to assign the phone number for this call
to an existing contact in your Phonebook
To add to an existing contact:
1. Scroll up/down your Contacts list to locate the contact to whom you would like to
add the selected phone number.
2. Touch that contact to add the selected phone number. The Edit Contact screen
will display with the selected phone number already added to the first available
phone number field.
3. You can assign a phone type for this number in this contact to help you
remember which phone type it is.
Mobile
Home
Work
4. Touch the Save button to save the new phone number for this contact.
Touch the Call History button to display all the calls made to and received from this
number
• Touching the dates will call the number
• Touching Saved Call will display the captions from the call
Touch Delete This Call to delete the call from the Call History list. You will be
prompted to confirm you want to delete the call
Deleting a call will not delete a saved contact from your Phonebook.
Helpful Hint
If your caller is already a contact in your Phonebook, instead of seeing the Return
Call, Create New Contact and Add to Existing Contact buttons, you will see the
caller’s phone numbers, Call History and Delete This Call. Simply touch the number
you want to call in order to return the call.

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Recent Calls
Recent Calls
3. Touch the delete button that appears next to the individual entry.
To delete all calls:
1. Touch the Edit button near the upper left corner.
2. Touch the Delete All Calls button and confirm your choice.
Editing the Recent Call List
Recent Calls can be deleted individually or all at once from the Recent Calls screen.
To delete individual calls:
1. Touch the Edit button near the upper left corner.
2. Touch the red delete icon next to an individual entry

Phonebook

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Phonebook
Phonebook
The Phonebook feature lets you save contacts on your phone for easy dialing. You
can save multiple numbers for each contact and use CaptionCall’s online service to
assign a photo or image for each contact.
View the Phonebook
1. Select the Phonebook button.
2. Your list of contacts is displayed.
Use your finger to scroll up and down the list as needed to locate a contact.
Helpful Hints
• Touch the buttons on the right to scroll up and down in the Phonebook as needed
to view all of your contacts
• Touch a contact to view the name and phone number information for that contact
• Touch Home to return to the main screen (Recent Calls)
Add a Contact
1. Touch the Phonebook button. The Phonebook is displayed.
2. Touch the Add Contact button . The Create Contact screen is displayed.
3. Touch the First Name field on the screen to view the keyboard and type in their
first name, touch Save to return to the Create Contact screen or touch the arrow
to move to the Last Name field. After entering the last name, touch Save to return
to the Create Contact screen or touch the arrow to move to the Number field.