CCV Mobile Premium User guide

OK
EUR
Tagesabschluss
Storno Gutschrift
Favoriten
Trinkgeld
Belegwiederh.
08:41
5 00
Betrag
Karte bitte oder wählen
Functional description
Changing the paper roll
CCV Mobile Premium
Quick operation guide
OK
Correction key
Confirmation key
Chip card reader
Cancel key
Magnetic strip reader
Payment
EUR
End of day
Reversal Refund
Favourites
Tip
Receipt copy
Function fields
Charging tray
Thermal printer paper
compartment
Contactless reader active
2ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
3
4
78
5
OK
6
9
-
0+
STOP CORR
1
Contactless card
Tip(reading field)
Pull release forward then flip the cover back. The cover will spring
open.
Remove the centre sleeve of the old paper roll. Clear the roll
compartment of any dust and paper debris.
Insert the new thermal paper roll as shown in the illustration.
Unroll the end of the paper 5 cm past the tear-off edge and hold
firmly.
Close the paper compartment. The lock must click shut audibly!
1
MENU
08:41
WLAN (Wi-Fi)
Mobile network
(GPRS)
Please enter amount: Colour touchscreen

2
Exchanging the terminal
Old terminal:
Closeout
New terminal:
connect charging tray
to the power
supply Charge battery
Initialisation
Diagnostics 7
6
Send receipts from non-
transmitted offline payments to
the following fax number:
[phone]
The battery symbol displays the charged state in several stages.
1
Battery full: battery empty:
to Battery is being charged:
WLAN
GPRS
Terminal
Connection diagram
Charging tray
Terminal
OK
Payment
EUR
End of day
Reversal Refund
Favourites
Tip
Receipt copy
08:41
1
Power
Charging tray
Please enter amount:
Please enter amount:

Purchase
Cards with chip must in principle be authorised on this terminal via the chip. In the case of a
reading error, the terminal will automatically prompt you to retrieve the data by swiping the
magnetic strip reader, provided the bank has enabled the card for this.
In the case of credit cards with chip the decision is first made during the booking as to
whether the customer confirms the payment with signature or PIN.
3
Blue: entries to be made by the customer.
Depending on the card being used, it is possible that additional inputs are expected by the
terminal. Hence an application selection (e.g. between giro card and Maestro) or switching to
another language can be prompted. Indicate possible messages in the display to the
customer.
OK
Key
Purchase - via chip with PIN
Enter
amount
Do not
remove card
until prompted!
Enter
PIN
Insert
card
OK
Key
Purchase - via chip with signature
Enter
amount
Do not
remove card
until prompted!
Customer
signs the
trader receipt
Insert
card
OK
Key
Customer
signs the
trader receipt
Purchase - via magnetic strip with signature
Enter
amount
Swipe
card
OK
Key
Several card functions can be lodged on one physical card. Thus it is, for example,
that with many giro cards, a Visa or Mastercard function is also lodged.
The customer can activate the selection before the card is read (inserted / held in
front) by pressing the "select" field on the left in the display. After the card is read
they can then select a card function. All of the lodged card functions are not
always supported. This is to be borne in mind depending on your acceptance
contract.
select
a
Field

4
Reversal / Refund / Tip
The factory setting for the cashier PIN is: 11 11 11 8
The factory setting for the manager PIN is: 22 22 22
Please change the PIN numbers.
You can also call up all functions via the favourites list which is accessed by pressing the
field  The functions displayed (symbols) are dependent on the functional scope of your
terminal. It is therefore possible that, deviating from these instructions, you will have to
scroll (several times) using the field  to reach the desired function.
Reversal
Enter
cashier
PIN
Enter TA
no. from
purchase
receipt
Read card -
remove when
prompted
OK
Key
OK
Key
Field
A reversal is only possible when no closeout has taken place at the terminal since the booking
and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is
normally carried out shortly after midnight, local time.
Display prompts the appropriate entry method (chip or magnetic strip reader).
The TA no. from the last booking is given. It can be cleared by back spacing using the
"CORR" key.
Enter
manager
PIN
Refund
Enter
amount
Do not
remove card
until prompted!
Insert
card
OK
Key
OK
Key
Field
Enter TA
no. from
purchase
receipt
Tip
Enter
amount
of tip
OK
Key
OK
Key
Field

OK
Key
5
Contactless
OK
Key
Enter
amount
The current limit is € 25.00.
Purchase - below limit
Receipt
printouts
(optional)
Hold card
in front
of display
(optional)
OK
Key
Purchase - over limit with PIN
Enter
PIN
Enter
amount
Hold card
in front
of display
OK
Key
Purchase - over limit with signature
Enter
amount
Customer signs
the trader receipt
Hold card
in front
of display
OK
Key
OK
Key
Hold card
in front
of display
Reversal
Enter TA
no. from
purchase
receipt
Enter
cashier
PIN
Field
OK
Key
OK
Key
Hold card
in front
of display
Field
Refund
Enter
amount
Enter
manager
PIN
The configuration of the card can demand that it is additionally inserted into the terminal.

Records
6
Field
Last printout / duplicate copy
Enter
cashier
PIN
OK
Key
The last printout is
printed out once more
as duplicate.
Field
Field
Total sales is a printed statement of the transactions since the last closeout. It is purely
informative and is not a substitute for the end of day statement!
Total sales (all receipts)
Total sales statement
is displayed
Enter
cashier
PIN
OK
Key
Field Field
Field
Field
Field
Field
Subtotal is a printed statement of the transactions since the last subtotal or closeout (cashier
shift statement).
Subtotal
Subtotal statement
is displayed
Kassierer-PIN
eingeben
OK
Key
Field
The end of day closeout should be performed once daily. Please note that it will no longer be
possible to reverse a previously made payment after the closeout!
End of day / closeout
Field Field
Enter
cashier
PIN
OK
Key

Key
4 seconds
STOP
7
System functions
Switch the terminal on
Wait until the display
prompts you to enter
a payment amount.
Switch the terminal off
Wait until the terminal
has switched itself off.
(Display will go dark)
The extended diagnostics has two functions:
1. To test the electronic connection to the network server.
2. To synchronise data between the terminal and the network server, e.g. change from
summer to winter time.
Extended diagnostics
Field Field Field Enter
cashier
PIN
OK
Key
Field
Initialisation logs the terminal on to the network server.
Initialisation
Field Field Enter
Cashier
PIN
OK
Key
Key
4 seconds
STOP

Field
MENU
Field
MENU
8
Change cashier PIN
Change manager PIN
Field
Field
Enter
cashier
PIN
Enter
manager
PIN
Enter
cashier
PIN
Enter
manager
PIN
OK
Key
OK
Key
Cashier PIN
Field
Manager-PIN
FieldField
Field
OK
Key
Enter new
cashier PIN
Re-enter new
cashier PIN
OK
Key
OK
Key
Key
STOP
Back to
main menu
Key
STOP
Back to
main menu
Enter new
manager PIN
Re-enter new
manager PIN
The factory setting for the manager PIN is: 22 22 22
Because the manager PIN can also be used as the cashier PIN, it must be changed from
the factory setting at least once even if it remains otherwise unused.
OK
Key
OK
Key
OK
Key
System functions
Terminal PIN numbers
Field
Terminal PIN numbers
Field
System
Field
System
Field
Administration
Field
Administration
Field
The factory setting for the cashier PIN is: 11 11 11
The PIN should be changed every 90 days for security reasons!
Should a field not be displayed in the menu, scroll the field  further through the list.

9
Card-related error messages come from the authorisation system for the card being used.
Only the institute that has issued the card can substantiate the accuracy of the message.
If a transaction is declined, always check the additional text provided by the card issuer.
This may contain important information on how to proceed.
Next stepsMessage
Payment not possible
Invalid card
Incorrect PIN
Ask customer to use an alternative payment method.
Ask customer to use an alternative payment
method.
Ask customer to check PIN, then start transaction
again.
Card declined
PIN entered incorrectly too
many times
Transaction declined
Reversal not possible
System error
Transaction not possible
Ask customer to use an alternative payment
method.
Customer needs to contact his/her financial
institution to arrange for the card to be unlocked.
Please check printout for clarifying message from
authorising system.
Check the input data, then start transaction again.
Please check printout for clarifying message,
otherwise call B+S Hotline.
Card cannot be processed at the moment. Please
try again later. Repeat the process later if necessary.
System messages
Please check printout for clarifying message,
otherwise call B+S Hotline.
Please check printout for clarifying message from
authorising system.

10
Security
Checklist for merchant at POS
Always compare the signature on the receipt with the one on the card.
Please check the validity period of the card with the embossed dates. If only one date is
given, this represents the date of expiry.
Use the UV security features on credit cards: if no UV security features are visible under
UV light, it is highly probable that the card is a fake.
Always ask the customer to check the amount or at least do this yourself to identify any
keypad input error before the card payment goes through.
Ensure that your customers are able to concentrate on entering their PIN correctly and
without anyone else seeing.
Take all reasonable steps to avoid retaining receipts or card details. Dispose of old
receipts in such a way that the data on them can not come into the possession of third
parties.
Outside hours of business, store your terminal in a safe place.
Do not allow unauthorised persons to have access to the terminal.
If you suspect that the terminal may have been tampered with, please report this
immediately to the police and to B+S.
Ensure that that you keep the merchant copy of the receipt for all card transactions
(purchase, reversal, refund). This is the only record containing important data for any
subsequent charges or for identifying the cardholder.
For additional information about security, please visit our website:
www.bs-card-service.com

11
B+S terminal security seal
Safe use of equipment
Your terminal actually constitutes an element within the „money cycle“ and should therefore
be handled with as much care as a €500 note.
Criminals are constantly attempting to open POS terminals in order to gain access to card
details and the personal identification numbers (PINs) of cardholders.
We can confirm that all B+S Card Service terminals comply with the current guidelines of the
German banking industry (DK). But at B+S, we have gone one step further by including a
visual safeguard!
All terminals are supplied with a security seal. This label is located on the side of the terminal,
usually spanning the upper and lower sections of the casing. Any unauthorised attempt to
open the casing will destroy the seal.
Check your terminal every day and make sure that the security seal is intact.
B+S terminal security seal
Caution! The terminal should only be operated with its original power supply unit. Any att-
empt to open the terminal housing will cause the integrated electronics to be de-
stroyed and all sales data to be deleted.

Technische Änderungen vorbehalten
© Das Urheberrecht an den Texten und Bildern liegt bei der B+S Card Service GmbH
Vervielfältigungen sind nur nach schriftlicher Genehmigung durch die B+S Card Service GmbH statthaft
B+S Card Service GmbH
Lyoner Straße 9
60528 Frankfurt am Main
Telefon: [phone]
Fax: [phone]
[e-mail]
www.bs-card-service.com
12
B+S Card Service · BSTZ1302 · Version 1.1 · Phase H · As at 12/2016
Questions
Help Authorisation service
B+S Card Service [phone]
Important telephone numbers
B+S Card Service
Customer service
[phone]
Your terminal ID
Always quote this number
B+S Card Service GmbH
Lyoner Strasse 9
60528 Frankfurt am Main
Telephone: [phone]
Fax: [phone]
[e-mail]
www.bs-card-service.com
Subject to technical changes
© All texts and images copyright B+S Card Service GmbH
No part of this document may be reproduced without the express written approval of B+S Card Service GmbH.