Cisco DPC User manual

Cisco Model DPC/EPC2425 DOCSIS
2.0 Wireless Residential Gateway
with Embedded Digital Voice Adapter
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction...............................................................................................................10
What's In the Carton?...............................................................................................12
Front Panel Description ...........................................................................................13
Back Panel Description ............................................................................................14
Where Is the Best Location for My DOCSIS Residential Gateway? ..................15
How Do I Mount the Modem on a Wall? (Optional)...........................................16
What Are the System Requirements for Internet Service?..................................20
What Are the Requirements for Telephone Service?...........................................21
How Do I Subscribe to High-Speed Internet and Telephone Service? .............22
How Do I Connect My Gateway for Internet and Telephone Service?.............24
How Do I Configure My DOCSIS Residential Gateway? ...................................27
How Do I Troubleshoot My Internet Service Installation?.................................92
Frequently Asked Questions...................................................................................93
Having Difficulty? ..................................................................................................101
Tips for Improved Performance ...........................................................................102
Front Panel LED Status Indicator Functions.......................................................103
For Information.......................................................................................................106
Notices......................................................................................................................107

2 4028315 Rev B
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

4028315 Rev B 3
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl

4 4028315 Rev B
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these instructions.
2)
Keep these instructions.
3)
Heed all warnings.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8)
Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-
type plug has two blades and a third grounding prong. The wide blade or
the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10)
Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11)
Only use attachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
13)
Unplug this apparatus during lightning storms or when unused for long
periods of time.
14)
Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.

4028315 Rev B 5
IMPORTANT SAFETY INSTRUCTIONS
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
liquids, rain, or moisture. Do not expose this product to dripping or splashing liquids,
rain, or moisture. Objects filled with liquids, such as vases, should not be placed on
this apparatus.

6 4028315 Rev B
IMPORTANT SAFETY INSTRUCTIONS
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
Telephone Equipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
20081112_Modem DSL_Safety

IMPORTANT SAFETY INSTRUCTIONS
4028315 Rev B vii
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the cable company or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your cable
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
DOCSIS Residential Gateway
Model: DPC/EPC2425
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: [phone]
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

viii 4028315 Rev B
FCC Part 68
The Federal Communications Commission (FCC) of the United States restricts specific uses of
modems, and places registration responsibilities on both the manufacturer and the individual
user.
1The modem may not be connected to a party line or to a coin-operated telephone.
2Notification to the telephone company is no longer required prior to connecting
registered equipment, but upon request from the telephone company, the user shall tell
the telephone company which line the equipment is connected to as well as the
registration number and ringer equivalence number of the registered protective circuitry.
FCC information is printed on a label on the bottom of the modem.
IC (Industry Canada) Notice
Notice: The Industry Canada (formerly Canadian Department of Communications) label
identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety requirements. The
department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the company's inside wiring
associated with a single-line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user may give the
telecommunications company cause to request the user to disconnect the equipment. Users
should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
Radiation Exposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

IMPORTANT SAFETY INSTRUCTIONS
4028315 Rev B ix
Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20081016 FCC DSL_Dom and Intl

10 4028315 Rev B
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The DPC/EPC2425 residential gateway delivers data, voice and
wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in
the home or small office and support high-speed data access and cost-effective voice
services, all in one device. With a DPC/EPC2425 residential gateway, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC/EPC2425 residential gateway
for high-speed Internet and digital telephone service for your home or office. Refer
to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Benefits and Features
Your new DPC/EPC2425 residential gateway offers the following outstanding
benefits and features:
Compliant with DOCSIS/EuroDOCSIS 2.0, 1.1, and 1.0 standards along with
PacketCable/EuroPacketCable specifications to deliver high-end performance
and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 10/100BASE-T Ethernet ports to provide wired connectivity
802.11g Wireless Access Point with 4 service set identifiers (SSIDs)
Wireless Protected Setup (WPS), including a push button switch to activate WPS
for simplified and secure wireless setup
Two RJ-11 telephony ports for connecting to in-home wiring or directly to
conventional telephones or fax machines
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access