Cisco EPC2434 User manual

August 2006
Model EPC2434 VoIP Wireless Home
Gateway User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ............................................................... 3
Introduction ................................................................................................................ 9
What's In the Carton? .............................................................................................. 11
Front Panel Description........................................................................................... 12
Back Panel Description ............................................................................................ 13
Where Is the Best Location for My Wireless Home Gateway? .......................... 15
What Are the System Requirements for Internet Service? ................................. 16
How Do I Set Up My High-Speed Internet Access Account? ............................ 17
How Do I Connect My Devices to Use the Internet?........................................... 18
How Do I Configure TCP/IP Protocol? ................................................................ 20
How Do I Install USB Drivers?............................................................................... 23
What Are the Requirements for Ethernet Network Devices? ............................ 25
How Do I Select and Place Ethernet Network Devices?..................................... 26
How Do I Connect Ethernet Network Devices? .................................................. 27
What Are the Requirements for USB Network Devices? ................................... 29
How Do I Select and Place USB Network Devices? ............................................ 30
How Do I Connect USB Network Devices?.......................................................... 31
How Do I Troubleshoot My Internet Service Installation?................................. 33
What Are the Requirements for Wireless Network Devices? ............................ 36
How Do I Select and Place Wireless Network Devices?..................................... 37
How Do I Install Wireless Network Devices? ...................................................... 38
How Do I Use My Wireless Home Gateway for Telephone Service?............... 40
Where Do I Place My Wireless Home Gateway for Telephone Service? ......... 41
What Are the Requirements for Telephone Service? .......................................... 42
How Do I Install the Modem for Telephone Service? ......................................... 43

2 4015258 Rev B
How Do I Mount the Modem on a Wall? (Optional) .......................................... 46
How Do I Configure the Wireless Home Gateway? ........................................... 50
Telephone Service Frequently Asked Questions ............................................... 120
Having Difficulty?.................................................................................................. 122
Tips for Improved Performance ........................................................................... 125
Front Panel LED Status Indicator Functions ...................................................... 126
Notices ..................................................................................................................... 129
For Information....................................................................................................... 131

4015258 Rev B 3
IMPORTANT SAFETY INFORMATION
IMPORTANT SAFETY INFORMATION
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in
the operating instructions, unless you are qualified to do so.
20060608SICM-EN
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice,
s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs
électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et
les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
20060810SICM-FR

4 4015258 Rev B
IMPORTANT SAFETY INFORMATION
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für
qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu
reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der
Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten
qualifiziert.
20060810SICM-GR
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por
parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga
eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las
instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.
20060810SICM-SP

4015258 Rev B 5
IMPORTANT SAFETY INFORMATION
Heed All Warnings
Adhere to all warnings on the product and in the operating instructions.
Read, Retain, and Follow These Instructions
Carefully read all safety and operating instructions before operating this product. Follow all
operating instructions that accompany this product. Retain the instructions for future use.
Give particular attention to all safety precautions.
Comply with Warnings
Avoid electric shock. Comply with all warnings and cautions in the operating instructions, as
well as those that are affixed to this product.
Power Warnings
Providing a Power Source
A label on this product indicates the correct power source for this product. Operate this
product only from an electrical outlet with the voltage and frequency indicated on the
product label.
If you are uncertain of the type of power supply to your home or business, consult your
service provider or your local power company.
Grounding This Product (U.S.A. and Canada Only)
WARNING:
To avoid electric shock and fire hazard, do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized plug has two blades with one
wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong is provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
If this product is equipped with either a three-prong (grounding pin) safety plug or a two-
prong (polarized) safety plug, do not defeat the safety purpose of the polarized or
grounding-type plug. Follow these safety guidelines to properly ground this product:
For a 3-prong plug (consists of two blades and a third grounding prong), insert the plug
into a grounded mains, 3-prong outlet.
Note: This plug fits only one way. The grounding prong is provided for your safety. If
you are unable to insert this plug fully into the outlet, contact your electrician to replace
your obsolete outlet.
For a 2-prong plug (consists of one wide blade and one narrow blade), insert the plug
into a polarized mains, 2-prong outlet in which one socket is wider than the other.

6 4015258 Rev B
IMPORTANT SAFETY INFORMATION
Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The
wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to
replace your obsolete outlet.
Overloading
WARNING:
Avoid electric shock and fire hazard! Do not overload mains AC outlets and
extension cords. For products that require battery power or other power
sources to operate them, refer to the operating instructions for those products.
Do not overload electrical outlets, extension cords, or integral convenience receptacles as this
can result in a risk of fire or electric shock. For products that require battery power or other
sources to operate, refer to the operating instructions for that product.
Preventing Power Cord Damage
Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus. Arrange all power cords so
that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against
the cords, which can damage the cords.
Usage Warnings
Providing Ventilation
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the
installation provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with
liquids, or other objects on top of this product.
Do not use this apparatus near water.

4015258 Rev B 7
IMPORTANT SAFETY INFORMATION
Selecting a Proper Location
WARNING:
Avoid personal injury and damage to this product! An unstable surface may
cause this product to fall.
Place this product on a stable surface. The surface must support the size and weight of this
product. Any mounting accessory used must be recommended by the manufacturer. The
product should be mounted to a wall or ceiling only as recommended by the manufacturer.
Important! The power cord is the mains power supply disconnect device.
Place this product in a location that is close enough to an electrical outlet and where the
power cord is easily accessible to be disconnected from the wall outlet or from the rear panel
of the product.
Cleaning This Product
WARNING:
Avoid electric shock! Unplug this product before cleaning. Clean only with a
dry cloth.
Before cleaning this product, unplug it from the electrical outlet. Clean this product only with
a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static
cleaning device (dust remover) to clean this product.
Protecting This Product from Foreign Objects and Water or Moisture Damage
WARNING:
Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can
result in electric shock or fire. Do not expose this product to rain or moisture.
Do not place objects filled with liquid, such as vases, on this product.
Never push objects of any kind into this product through openings as they may touch
dangerous voltage points or short out parts that could result in a fire or electric shock.
Do not expose this product to liquids or moisture. Do not place this product on a wet surface.
Do not spill liquids on or near this product.
Do not use this product near water (such as a bathtub, washbowl, sink, or laundry tub), in a
wet basement, or near a swimming pool.

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IMPORTANT SAFETY INFORMATION
Accessories Warnings
WARNING:
Avoid any potential for electric shock or fire. Only use
attachments/accessories specified by the manufacturer.
Do not use accessories or attachments with this product unless recommended by your service
provider or manufacturer.
Service Warnings
Servicing This Product
WARNING:
Avoid electric shock! Opening or removing the cover may expose you to
dangerous voltages. This product contains no user-serviceable parts. Refer all
servicing to qualified service personnel.
Do not open the cover of this product. If you open the cover, your warranty will be void.
Refer all servicing to qualified personnel only. Contact your service provider for instructions.
Obtaining Service for Product Damage
For damage that requires service, unplug this product from the AC outlet. Refer all servicing
to your service provider or qualified service personnel. Servicing is required when:
The apparatus has been damaged in any way
A power-supply cord or plug is damaged
Liquid has been spilled or objects have fallen into the apparatus
The apparatus has been exposed to rain or moisture
The apparatus does not operate normally
The apparatus has been dropped
Checking Product Safety
Upon completion of any service or repairs to this product, the service technician must
perform safety checks to determine that this product is in proper operating condition.
Lightning
For added protection, unplug this apparatus during lightning storms or when unused for
long periods of time. In addition to disconnecting the AC power from the wall outlet,
disconnect the signal inputs. This may prevent damage to the apparatus due to lightning and
power-line surges. Plugging this apparatus into a surge protector may reduce the risk of
damage.
20060712MDBN

4015258 Rev B 9
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Model EPC2434 Voice-over-Internet Protocol (VoIP)
Wireless Home Gateway is a cable modem that meets industry standards for high-
speed data connectivity along with reliable digital telephone service. The EPC2434
wireless home gateway delivers data, voice and wired (Ethernet) or wireless
gateway capabilities to connect a variety of devices in the home or small office and
support high-speed data access and VoIP services, all in one device. With a EPC2434
wireless home gateway, your Internet enjoyment, home and business
communications, and personal productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your EPC2434 wireless home gateway
for high-speed Internet and digital telephone service for your home or office. Refer
to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Benefits and Features
Your new EPC2434 wireless home gateway offers the following outstanding benefits
and features:
Features an embedded media terminal adapter (EMTA) supporting two-line
voice services
Provides a high-speed broadband Internet connection that energizes your online
experience, such as providing hassle-free downloading and sharing files and
photos with your family and friends
Includes four 10/100BaseT Ethernet ports and a USB port to provide
connectivity for high-speed data services or to other Internet devices
Assures a broad range of interoperability with most service providers by
complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0,
1.1, and 2.0 standards along with PacketCable 1.0 specifications to deliver high-
end performance and reliability
Includes two RJ-11 telephony ports for connecting conventional telephones or
fax machines
Allows you to attach multiple devices in your home or office to the wireless
home gateway for high-speed wired and wireless networking and sharing of
files and folders without first copying them onto a CD or diskette
Features Plug and Play operation for easy set up and installation
Provides parental control and advanced firewall technology

10 4015258 Rev B
Introduction
Utilizes an attractive compact design that allows for vertical, horizontal, or wall-
mount placement
Allows automatic software upgrades by your service provider