Cisco DPQ3925 User manual

CiscoModel DPQ3925 8x4
DOCSIS 3.0 WirelessResidential
Gateway withEmbedded Digital
VoiceAdapter User Guide
InThisDocument
IMPORTANT SAFETY INSTRUCTIONS............................................................. 2
Introduction .......................................................................................................... 14
What's In the Carto n? ........................................................................................... 16
Front Panel Description ....................................................................................... 17
Back Panel Description ........................................................................................ 18
What Are t he System Requirem ents for I nternet Servic e? ................................ 19
How Do I Subscribe to High-Sp eed Int ernet and T elep hone S ervice?............. 20
Where Is the Best Locatio n for My DOCSIS Resid ential Gateway? ................. 22
How Do I Mou nt the Modem on a Wall? (Optional)......................................... 23
What Are t he Requirements for Telep ho ne S ervice ? ......................................... 26
How Do I Co nnect My Gateway fo r Inte rnet and Te lep ho ne Se rv ice? ............ 27
How Do I Maintain the Battery? (Optio nal) ....................................................... 30
How Do I Co nfigu re My DOCSIS Resid ent ial Gateway? ................................. 32
Configure Wireless Settings ................................................................................ 41
Confi gure S ecurity ............................................................................................... 57
Control Access to the Gateway ........................................................................... 66
Confi gure Appl ications a nd Gaming.................................................................. 75
Manage the Gateway ........................................................................................... 81
Monitor Gateway Status...................................................................................... 90
Frequently Asked Questio ns ............................................................................... 97
Tips for Improved Performa nce ........................................................................ 101
Fro nt Pa nel LED Status Indicator Functio ns .................................................... 102
Notices ................................................................................................................. 106

2 OL-30824-01
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice toInstallers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice àl’attention desinstallateurs deréseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’ad ressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

OL-30824-01 3
IMPORTANT SAFETY INSTRUCTIONS
MitteilungfürCATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Avisoa losinstaladores desistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl

4 OL-30824-01
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2)
Keep these instructions.
3)
Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6)
Clean only with dry cloth.
7)
Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.
8)
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9)
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12)
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13)
Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
Power SourceWarning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Groundthe Product
WARNING: Avoid electric shock a nd fire ha z a rd! I f this product conne cts to coa x ia l
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.

OL-30824-01 5
IMPORTANT SAFETY INSTRUCTIONS
Protect theProductfromLightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the PowerSource fromtheOn/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC MainsOverloads
WARNING: Avoid e lectric shock and fire haza r d! Do not ove rloa d AC ma ins, outle ts,
extension cor ds, or inte gral conv
enience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those p r oducts.
Handling Optional,Rechargeable Battery
This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the
event of an AC power failure.
Heed the following warning, follow the Battery Safety and Battery Disposal instructions below, and see
the instructions later in this guide for handling, replacing, and disposing of the battery.
WARNING: There is danger of explosion if the battery is mishandled or incorrectly
replaced. Replace only with the same type of battery. Do not disassemble it or attempt
to r e charge it outside the system. Do not cr ush, puncture , disp ose of in fire, short the
external contacts, or expose to water or other liquids. Dispose of the battery in
accordance with local regulations and instructions from your service provider.
Battery Safety
Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.
Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.
Please follow instructions provided for charging ‘rechargeable’ batteries.
Replace batteries with the same or equivalent type that we recommend.
Do not expose batteries to excessive heat (such as sunlight or fire).
Do not expose batteries to temperatures above 100°C(212°F).

6 OL-30824-01
IMPORTANT SAFETY INSTRUCTIONS
Battery Disposal
The batteries may contain substances that could be harmful to the environment.
Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and
local/national disposal and recycling regulations.
The batteries may contain perchlorate, a known hazardous substance, so special handling and
disposal of this product might be necessary. For more information about perchlorate and best
management practices for perchlorate-containing substance, see
www.dtsc.ca.gov/hazardouswaste/perchlorate
Provide Ventilation andSelect aLocation
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect fromExposure toMoistureandForeignObjects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid ele ctr ic shock a nd fire ha z ar d! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid e lectric shock a nd fire haza r d! Ne ver push ob jects thr ough the
op e nings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid ele ctr ic shock! Do not open the cover of this p r oduct. Op e ning or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check ProductSafety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.

OL-30824-01 7
IMPORTANT SAFETY INSTRUCTIONS
Protect theProductWhenMovingIt
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
TelephoneEquipment Notice
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl,kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTI ON: To r e duce the risk of fir e, use only No. 26 AWG or large r
telecommunication line cord.
SAVE THESE INSTRUCTI ONS
20090915_ModemNo Battery_Safety

IMPORTANT SAFETY INSTRUCTIONS
4021193 Rev C 9
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declarationof Conformity
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two
conditions: 1) the device may not cause harmful
interference, and 2) the device must accept any
interference received, including interference
that may cause undesired operation.
DOCSIS Residential Gateway
Model: DPQ3925
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
CanadaEMIRegulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
Dynamic FrequencySelection (DFS) DualBand Frequencies
Some configurations of this product may operate in the 5150-5250MHz and
5470-5725MHz bands. If you select a channel in these frequency ranges, the product is
restricted to indoor operation only per FCC guidance. The use of this product on the affected
frequencies when outside is in non-compliance of the FCC regulations and guidelines.

IMPORTANT SAFETY INSTRUCTIONS
10 4021193 Rev C
RFExposure Statements
Note: This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter. This equipment should be installed and operated with a minimum
distance of 7.9 inches (20 cm) between the radiator and your body.
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based in accordance with
FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum
separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain
compliance.
Canada
This equipment complies with IC RF exposure limits set forth for an uncontrolled
environment. This system has been evaluated for RF exposure for humans in reference to
Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102
Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches
(20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure as referenced in the Australian Radiation
Protection standard and has been evaluated to the ICNIRP (International Commission on
Non-Ionizing Radiation Protection) limits. The minimum separation distance from the
antenna to general bystander is 20 cm (7.9 inches).
20100527 F C C DomandIntl

IMPORTANT SAFETY INSTRUCTIONS
4021193 Rev C 11
CE Compliance
Declaration ofConformity withRegard to theEU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.

IMPORTANT SAFETY INSTRUCTIONS
12 4021193 Rev C
Note: The full declaration of conformity for this product can be found in the Declarations of
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1 and EN 301 489-17
Safety: EN 60950 and EN 50385
The CE mark and class-2 identifier are affixed to the product and its packaging. This product
conforms to the following European directives:
-1999/5/EC
National Restrictions
This product is for indoor use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483, 5 MHz. There are no restrictions when used in other parts
of the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http://www.comuni cazi oni.it/i t/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comuni cazi oni.it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekven?u joslas izmantošanai ?rpus telp?m nepieciešama at?auja no Elektronisko
sakaru direkcijas. Vair?k inform?cijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).

IMPORTANT SAFETY INSTRUCTIONS
4021193 Rev C 13
Antennas
Use only the antenna supplied with the product. 20090312 CE_Gateway

14 OL-30824-01
Introduction
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco®Model DPQ3925 DOCSIS®3.0 Wireless
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The DPQ3925 residential gateway delivers data, voice and wired
(Ethernet) or wireless gateway capabilities to connect a variety of devices in the
home or small office and support high-speed data access and cost-effective voice
services, all in one device. With a DPQ3925 residential gateway, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPQ3925 residential gateway for
high-speed Internet and digital telephone service for your home or office. Refer to
the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
Benefits andFeatures
Your new DPQ3925 residential gateway offers the following outstanding benefits
and features:
Compliant with DOCSIS 3.0, 2.0, and 1.x standards along with PacketCable™
specifications to deliver high-end performance and reliability
High performance broadband Internet connectivity to energize your online
experience
Two-line embedded digital voice adapter for wired telephony service
Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity
802.11nWireless Access Point
May include one or two optional internal Lithium-Ion cartridge-style batteries
for convenient and long-lasting backup power
Wi-Fi Protected Setup (WPS), including a push button switch to activate WPS for
simplified and secure wireless setup
User configurable Parental Control blocks access to undesirable Internet sites
Advanced firewall technology deters hackers and protects the home network
from unauthorized access

OL-30824-01 15
Introduction
Attractive compact design that allows for vertical, horizontal, or wall-mounted
operation
Color-coded interface ports and corresponding cables simplify installation and
setup
DOCSIS-5 compliant LED labeling and behavior provides a user and technician
friendly method to check operational status and act as a troubleshooting tool
Allows automatic software upgrades by your service provider

16 OL-30824-01
What's In the Carton?
What'sIntheCarton?
When you receive your wireless residential gateway, you should check the
equipment and accessories to verify that each item is in the carton and that each item
is undamaged. The carton contains the following items:
One DPQ3925 DOCSIS Residential
Gateway
Lithium Ion cartridge battery
(optional)
One Ethernet cable (CAT5/RJ-45)
One CD-ROM
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.

OL-30824-01 17
Front Panel Description
FrontPanelDescription
The front panel of your residential gateway provides LED status indicators that
indicate how well and at what state your residential gateway is operating. See Front
Panel LED Status Indicator Functions (on page 102), for more information on front
panel LED status indicator functions.
Model DPQ3925 shown here
1POWER—ON, power is applied to the wireless residential gateway
2DS—ON, the wireless residential gateway is receiving data from the cable
network
3US—On, the wireless residential gateway is sending data to the cable network
4ONLINE—ON, the wireless residential gateway is registered on the network and
fully operational
5ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.
BLINKING indicates that data is being transferred over the Ethernet connection
6USB—ON, a device is connected to the USB port. BLINKING indicates that data is
being transferred over the USB connection
7WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING
indicates that data is being transferred over the wireless connection. OFF indicates
that the wireless access point has been disabled by the user
8WIRELESS SETUP—OFF (normal condition) wireless setup is not active.
BLINKING indicates the user has activated wireless setup to add new wireless
clients on the wireless network
9TEL1—ON indicates telephony service is enabled. Blinks when line 1 is in use.
OFF indicates that phone service for TEL 1 is not enabled
10 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use.
OFF indicates that phone service for TEL 2 is not enabled
11 BATTERY—If a battery is included, this light illuminates when the battery is fully
charged

18 OL-30824-01
Back Panel Description
BackPanelDescription
The following illustrations show the description and function of the back panel
components on the Cisco DPQ3925 residential gateway.
1LABEL—Displays technical information regarding the gateway
2MAC ADDRESS LABEL—Displays the MAC address of the residential gateway
3TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to
conventional telephones or fax machines
4USB—Connects to selected client devices
5ETHERNET—Four RJ-4
5 Ethernet ports connect to the Ethernet port on your PC or
your home network
6POWER—Connects the residential gateway to the AC power cord that is provided
with your residential gateway
CAUTION:
Avoid damage to your equipment. Only use the power cord that
is provided with your residential gateway.
7CABLE—F-connector connects to an active cable signal from your service provider
8WIRELESS SETUP—Pressing this switch initiates wireless setup, this feature allows
the user to add new Wi-Fi Protected Setup (WPS™) compliant wireless clients to the
home network
9RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA.
Pressing the switch for more than ten seconds first causes a reset-to-factory-
default of
all settings and then reboots the gateway
CAUTION:
The Reset button is for maintenance purposes only. Do not use
unless instructed to do so by your cable or telephone service
provider. Doing so may cause you to lose any cable modem
settings you have selected.

OL-30824-01 19
What Are the System Requirements for InternetService?
WhatAre theSystemRequirementsforInternetService?
To ensure that your residential gateway operates efficiently for high-speed Internet
service, verify that all of the Internet devices on your system meet or exceed the
following minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum SystemRequirements fora PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum SystemRequirements forMacintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for anEthernetConnection
A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed

20 OL-30824-01
How Do I Subscribe to High-Speed InternetandTelephone Service?
HowDoI SubscribetoHigh-SpeedInternetandTelephone
Service?
Before you can use your residential gateway, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the options in this
section.
I DoNot Have a High-Speed InternetAccess Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem (CM MAC)
Other MAC address numbers as needed
These numbers appear on a bar code label located on the residential gateway. The
serial number consists of a series of alphanumeric characters preceded by S/N. The
MAC address consists of a series of alphanumeric characters preceded by CM MAC.
The following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________