Classic Flame 39EB500GRS User manual

BUILT IN ELECTRIC FIREPLACE
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MODEL NUMBER:
39EB500GRS
USER’S GUIDE
CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE USING THIS APPLIANCE
WARNING
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED. AN ELECTRIC
SHOCK OR FIRE MAY RESULT CAUSING PROPERTY
DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMABLE VAPORS AND
LIQUIDS IN THE VICINITY OF THIS OR ANY
OTHER APPLIANCE.
Thank you and congratulations on your purchase of a Classic Flame fireplace.
Please read the installation instructions before installing and operating this
appliance.
IMPORTANT: Read all instructions and warnings carefully before using.
Failure to follow these instructions may result in a possible electric shock, fire hazzard
and/ or injury and will void the warranty.
Twin-Star International, Inc.
Delray Beach, FL33445
Made in China
Printed in China
For Customer Service:
www.tsicustomerservice.com
866-661-1218

SECTION 1: BEGINNING
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QUICK START GUIDE
1) Prior to first use verify that the circuit breakers are
on.
2) The heating element on this unit may emit a slight,
harmless odor when first used. This odor is a
normal reaction to heating the internal heater parts
for the first time. This odor will dissapate and should
not happen again.
IMPORTANT SAVE THESE INSTRUCTIONS
3) The information regarding the model number and
other specifics about this electric fireplace can be
found behind the side bricks.
IMPORTANT - INSTRUCTIONS - WARNINGS
1) read all instructions before using this fireplace.
2) This fireplace can become hot when in use.
To avoid burns do not allow bare skin to come in
contact the hot surfaces. The trim around the heater
opening becomes hot during operation. Keep
combustible materials, such as furniture, pillows,
bedding, papers, clothes, and curtains at least 3
feet (.9m) from the front of the unit.
3) Extreme caution is necessary when any heater is
used by or near children or invalids and whenever
the fireplace is left operating and unattended.
4) Do not operate any fireplace if the heater has
malfuntioned, or if the fireplace has been dropped or
damaged in any manner.
5) Do not use outdoors.
6) This firplace is not intended for use in bathrooms,
laundry areas and similar locations.
7) Do not insert or allow foreign objects to enter any
ventilation or exhaust opening as this may cause an
electric shock or fire, or damage to the heater.
8) To prevent a possible fire, do not block air intakes
or exhaust in any manner.
9) All electric heaters have hot and arcing or
sparking parts inside. Do not use this appliance in
areas where gasoline, paint or flammable liquids
are stored or anywhere the unit will be exposed to
flammable liquids.
10) Do not modify this fireplace, use it only as
decribed in this manual. Any other use not
recomended by the manufacturer may cause fire,
electric shock or injury to persons.
11) Do not burn wood or other materials in this
fireplace.
12) Do not strike fireplace glass
13) Always use a certified electricion for installation.
14) Disconnect all power coming to the fireplace at
the main service panel before performing any
cleaning, or maintenence.
15) When transporting or storing the fireplace, keep
in a dry place, free from excessive vibration and
store as to avoid damage.
The following instructions and precautions should be followed when using this or any heating
appliance to reduce the risk of fire, electric shock, and injury to persons.

If the protective clear plastic film covering the front of
the eclectic fireplace has not been removed, please
carefully remove it at this time.
1) open the front glass doors.
2) Attached to each side of the inside walls
are the mesh curtains. Please use scissors
or wire cutters and carefully remove the zip
ties that are securing the curtains.
3) The curtains are inside of plastic bags,
please remove these bags carefully as they
may have oil on the surface. This oil is
used in the manufacturing process to help
the curtains inhibit rust.
4) Inside the curtain bag on the left side is
a smaller bag which contains a box. This
box contains the remote control
transmitter.
5) Remove the remote control transmitter
from the box and install the included
batteries. Follow the instructions in the
next section to operate the controls of
your electric fireplace.
CAUTION: Oil residue from the mesh curtains and the
packaging bags they are in can stain clothes, fabric
and carpet. Please take care when handling these
bags and dispose of them properly.
SECTION 2: PREPARING FIREPLACE FOR USE
Pre-Installation Diagram: Figure 1
REMOTE CONTROL
MESH CURTAIN IN PLASTIC BAGS
ZIP TIE
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SECTION 3: PRODUCT ORIENTATION
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LOGS AND EMBERBED CONTROL PANEL
MESH CURTAINS
GLASS DOORS
Figure 2
Some of the following illustrations are shown without the glass doors and mesh curtain.
This is only to help the illustrations print more clearly.
Glass Door LOGS AND EMBERBED

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SECTION 4: OPERATION
CONTROL PANEL FUNCTIONS
Figure 4
Control Panel
TO ACCESS CONREOL PANEL - Open the front glass
doors, then slide the mesh curtains to the sides. Lift the
hinged door that covers the control panel (figure 3).
Note:
The 2 switches located at the lower right of the emberbed
must be in the ON position to operate any functions
of the fireplace.
- POWER
The POWER button supplies power to all of the functions
of the fireplace. The POWER button will put the insert
in a standby mode. This will turn off all functions at
once but will hold the settings in the memory. By
pressing the POWER button again the unit will turn on
at the same settings.
NOTE: Holding the POWER button on the control panel
for 10 seconds will disable the heater function.
FLAME (▲▼) -
There are 6 flame settings that can be selected.
EMBERS -
Adjust undulating emberbed effect. There are 3 levels
including the OFF setting.
HEATER (▲▼) -
The ▲▼buttons will change the thermostat by 1 °F (1 °C.)
The temperature setting range is 59 °F - 86 °F
(15 °C and 30 °C).
NOTE: To change between °F and °C press and hold the HEATER button on the control panel for 10 seconds.
NOTE: After the heater function or power is shutoff the blower will continue to run for several minutes to cool the
internal components.
TIMER -
The TIMER button will cycle through the 10 timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H,
and 9H) and the OFF setting.
DOWNLIGHT -
There are 2 selectable settings and OFF. Setting 1 is constantly on and setting 2 change intensity to
mimic a real fire.
FLAME
EMBERS
ON
HEATER
DOWN
LIGHT TIMER
IMPORTANT: The 2 switches (Figure 3) located on the right side of emberbed must be in the on postions for any
functions including the remote to work. Turn these 2 switches off when servicing this appliance.
Figure 3

Figure 5
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances
which could endanger the environment
and human health.
This symbol marked on the battery and/
or packaging indicates that used battery
shall not be treated as municipal waste.
Batteries should be disposed of at an
appropriate collection point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing
potential negative consequences for the environment and human health. The recycling
of materials will help to converse natural resources.
For more information about recycling of used batteries, please contact your local
municipality waste disposal service.
REPLACING THE REMOTE CONTROL BATTERY
When the remote control stops operating or its range
seems reduced, it is time to replace the battery with a
new one.
1. The battery compartment is located on the back end
of the remote.
2. Press and slide the battery door open and remove the
old battery.
3. Insert 2 AAA batteries, checking that the “+” and “-”
terminals of the battery matches the inside of the battery
compartment.
4. Replace the battery compartment door.
Note: Do not mix old and new batteries.
Do not mix alkaline, standard (carbonzinc), or
rechargeable (nicad, nimh, etc) batteries.
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NOTE: PLEASE OPERATE REMOTE TRANSMITTER AT A SLOW
MEASURED PACE. PRESS THE REMOTE CONTROL BUTTONS
WITH AN EVEN MOTION AND GENTLE PRESSURE. REPEATEDLY
PRESSING BUTTONS IN RAPID SUCCESSION MAY CAUSE THE
TRANSMITTER TO MALFUNCTION.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or
rewiring of this unit should be carried out by a licensed electrician in accordance with
national and local codes.
If repairing or replacing any electrical component or wiring, the original wire routing, color
coding and securing locations must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a
qualified service technician to inspect the fireplace and replace any part of the electrical system.
Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk
of fire, electrical shock or personal injury.
Warning: During any service of this appliance, the power to the unit must be turned off.
First turn the main power switch to the “OFF” position. Then remove the electrical plug from
the wall outlet.

TWO YEAR LIMITED WARRANTY
(PROFESSIONALLY INSTALLED AND/OR BUILT IN ELECTRIC INSERTS)
Twin-Star International, Inc. (the “Company”) warrants to
the original purchaser of a new professionally installed
and/or built in ClassicFlame Electric Fireplace Insert
(the “Fireplace Insert”) is free from manufacturing defects
in materials and workmanship for a period of two (2)
years from the date of original retail purchase from a
qualified/authorized Twin-Star dealer, subject to the
following terms, conditions and limitations. This warranty
is for the USA and Canada only.
I. What this limited warranty covers and for
how long
The Company warrants the Fireplace Insert to be free
from defects in material and workmanship for a period
of two (2) years from the date of original retail purchase,
as follows: replacement of defective products or parts
(with no in-home services) as further described in Part
IV below.
II. What this limited warranty does not cover
This limited warranty does not apply to
(a) replacement of Fireplace Insert light bulbs,
(b) Fireplace Insert components that have been repaired
(except by the Company or its authorized service
representatives) or otherwise altered or modified,
(c) damage, malfunction or defects resulting from
shipping or transit, misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or handling,
or operation with an incorrect power source,
(d) damage from fire, water, lightning, power surges,
abnormal environmental conditions or other acts of
nature, and
(e) normal wear and tear.
The Company reserves the right to assess all warranty
claims and to determine if the claimed defects or
damages are covered by this limited warranty.
This limited warranty applies only to the original
purchaser of the Fireplace Insert from a qualified/
authorized Twin-Star dealer in the USA or Canada,
and is not transferable.
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III. What you must do to get service under this
limited warranty
IV. What the Company will do in the event of
a covered warranty claim
For valid warranty claims made prior to the second
anniversary of the date of original retail purchase, the
Company will elect in its sole discretion to either repair or
replace the covered defective product or part without charge.
If the Company is unable to repair or replace the covered
defective product or part, or if repair or replacement is not c
ommercially practicable or cannot be timely made, the
Company may elect in its sole discretion, in lieu of
replacement, to refund the purchase price for the defective
product or part. Warranty services under this paragraph do
not include on-site or in-home warranty services, and you will
be solely responsible for all expenses incurred for the removal
of the defective product or part and installation of the
replacement product or part, including, without limitation,
all labor costs and all shipping and transportation costs to
and from the Company and/or its authorized dealer or
service agent.
All warranty services will be performed solely by the
Company’s authorized dealers or service agents. On-site
or in-home services not covered by this limited warranty
may be performed at your specific request and expense,
at the Company’s customary rates for such services.
For warranty service, please contact the Company by
phone at 1-866-661-1218, or by mail at 1690 South
Congress Avenue Suite-210, Delray Beach, FL 33445,
USA. Please have proof of purchase, catalogue/model,
manufacturer’s date code and serial numbers available
when calling. Proof of purchase showing the original
purchase date and location is required to obtain
warranty service.
V. DISCLAIMER OF WARRANTIES AND LIABILITY
LIMITATIONS
THERE ARE NO EXPRESS WARRANTIES MADE BY THE
COMPANY OTHER THAN THOSE LIMITED WARRANTIES
DESCRIBED ABOVE. THE COMPANY DISCLAIMS ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY
APPLICABLE JURISDICTION PROHIBITS DISCLAIMER OF
IMPLIED WARRANTIES, SUCH IMPLIED WARRANTIES
SHALL BE LIMITED IN DURATION TO THE APPLICABLE
PERIODS OF TIME SET FORTH IN THE EXPRESS LIMITED
WARRANTIES DESCRIBED ABOVE.

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IN NO EVENT WILL THE COMPANY, OR ANY OF ITS
DIRECTORS, OFFICERS OR AGENTS, BE LIABLE TO ANY
PURCHASER, OWNER, OR USER OF THE FIREPLACE INSERT,
OR TO ANY THIRD PARTY, WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF
OR IN CONNECTION WITH THE SALE, MAINTENANCE,
USE, OR INABILITY TO USE THE FIREPLACE INSERT, EVEN
IF THE COMPANY OR ITS DIRECTORS, OFFICERS OR
AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES,
COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT
WILL THE COMPANY, OR ANY OF ITS DIRECTORS,
OFFICERS OR AGENTS, BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE FIREPLACE INSERT.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS
Twin-Star International, Inc.
Delray Beach, FL 33445
Made in China
Printed in China
© 2013, Twin-Star International, Inc.
ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO
YOU.
ANY AND ALL SERVICE OR REPAIR WORK DEEMED
NECESSARY MUST BE PERFORMED BY A REPAIR
SPECIALIST. DO NOT ATTEMPT TO DO ANY SERVICE
OR REPAIR WORK YOURSELF. IMPROPER SERVICE OR
REPAIR MAY RESULT IN PROPERTY DAMAGE, PERSONAL
INJURY OR DEATH.
This limited warranty gives you specific legal rights, and
you may also have other rights which vary from
jurisdiction to jurisdiction. The provisions of the United
Nations Convention on Contracts for the Sale of Goods
shall not apply to this limited warranty or the sale of
products covered by this limited warranty.
RESULT IN PROPERTY DAMAGE, PERSONAL INJURY OR
DEATH.
For product warranty registration please visit:
www.tsicustomerservice.com/registration
Before setting up this product please record the model number and
serial number of this product in the spaces below for in registration
and warranty reference.
Model Number Serial Number