Classic Flame CFI-950-4 User manual

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Distributed by • Distribuido por • Distribué par • Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
Warning: This is an unvented, electric appliance.
DO NOT attempt to burn wood or manufactured
relogs in or on this appliance or grate.
Advertencia: Este es un aparato eléctrico sin
ventilación. NO intente quemar leños fabricados ni
madera dentro o sobre este aparato o su parrilla.
Avertissement : Il s’agit d’un appareil électrique
non ventilé. NE PAS tenter de faire brûler du bois
ou des bûches fabriquées dans l’appareil ou sur
la grille.
MODEL:CFI-950-4
A Twin-Star International Br and

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1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the
front of this appliance. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged in
any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid
a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or damage
the appliance.
13. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
14.is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used
or stored. is stove should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung
in the area of it.
15.Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric shock
or injury to persons.
16.Connect to properly grounded outlets only, See Fig.1.is heater is for use on 120 volts. Do not use a 2 prong adapters. Always plug
heaters directly into a wall outlet/receptacle.Never use with an extension cord or relocatable power tap (outlet/power strip).
IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS

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GETTING STARTED
1. e serial number is located on the back of the stove, the serial number is necessary for product
warranty registration and customer service.
2. Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL
NUMBER:CFI-950-4. If you are unable to complete registration save your proof of purchase for warranty
purposes.
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS (max.) 1500 Watts
([phone]
www.tsicustomerservice.com
SN #:AC-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
SEE OWNERS MANUAL FOR SERVICE DETAILS
WARNING: DISCONNECT POWER BEFORE CLEANING OR SERVICING
CAUTION:
HIGH TEMPERATURE, RISK OF FIRE, KEEP ELECTRICAL CORDS, DRAPERY,
FURNISHINGS AND OTHER COMBUSTIBLES AT LEAST 3 FEET(0.9M) FROM
THE FRONT OF THE HEATER AND AWAY FROM THE SIDE AND THE REAR.
CAUTION: RISK OF ELECTRICAL SHOCK
DO NOT OPEN NO USER
SERVICEABLE PARTS INSIDE
CUIDADO: EL RIESGO DE CHOQUE ELÉCTRICO,NO ABRA.
NO HAY PARTES DE SERVICIO PARA EL USUARIO EN EL INTERIOR.
CUIDADO:
ALTA TEMPERAT URA, RIESGO DE INCENDIO, MANTENGA LOS
CABLES ELÉCTRICOS, CORTINAS, MUEBLES Y OTROS
COMBUSTIBLES AL MENOS 3 PIES (0,9 m) DEL FRENTE DEL
CALENTADOR Y LEJOS DE LA PA RTE TRASERA
AVISO:
DESCONECTE LA ENERGÍA ANTES DE LIMPIAR O REPARAR
VEA EL INSTRUCTIVO PARA DETALLES DE SERVICIO
VOIR LE MANUEL DU PROPRIÉTAIRE POUR LES DÉTAILS
SUR L’ENTRETIEN ET LA RÉPARATION
DÉBRANCHEZ L’APPAREIL AVANT DE NETTOYER OU
TEMPÉRATURE ÉLEVÉE,RISQUE DEFEU,GARDEZ LES
AVERTISSEMENT:
AVERTISSEMENT:
TIBLES À AU MOINS 0.9M(3 PIEDS) DE LA PARTIE FRONTALE DE L’APAREIL DE
RISQUE DE CHOC ÉLECTRIQUE NE PAS OUVRIR AUCUN
ENTRETIEN DES PIÈCES INTÉRIEURES PAR L’UTILISATEUR
AVERTISSEMENT:
EFFECTUER L’ENTRETIEN OU LA RÉPARATION.
CORDONS ÉLECTRIQUES,DRAPERIES,MEUBLES ET AUTRES MATIÈRES COMBU-
CHAUFFAGE ET ÉLOIGNÉS DES CÔTÉS.
ELECTRIC FIREPLACE/FOYER
ÉLECTRIQUE/INSERTO PARA CHIMENEA
MODEL / MODÈLE / MODELO
Twin-Star International, Inc.
www.twinstarhome.com
Made In China
Fabriqué en Chine
Fabricado en China
220391
CFI-950-4
VOLTS WATTS/VATIOS H
Z
120V~ 1500 60
Back of the Stove
Serial Number
Model Number

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INSTALLATION INSTRUCTIONS
Tools Required for Assembly
Leg Assembly
123
Align the 2 mounting tabs into the
bracket.
Slide the legs outward to lock in
place. When locked in position
the screw hole from step 3 will be
aligned.
Fasten the legs to the base using
the included screws,1 per leg
Phillips Head Screwdriver
CARE AND MAINTENANCE
Clearance To Combustibles
Keep electrical cords, drapery, furniture and other combustibles at least 3  (0.9 m) from the front of the heater
and away from the sides.
Cleaning Trim
Clean the metal trim using a so cloth, slightly dampened with a citrus oil-based product and bu with a so,
clean cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Purchase citrus oil-based products at a hardware store.

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OPERATION INSTRUCTIONS
Control Panel Location
When a function is changed from the control panel or remote there will be a corresponding indicator above the
icons on the control panel .When the ame button is pressed ,the corresponding indicator will ash six times
then fade o.
Note: please operate remote transmitter at a slow Measured pace. Press the remote control buttons
With an even motion and gentle pressure. Repeatedly Pressing buttons in rapid succession may cause the
Transmitter to malfunction.

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OPERATION INSTRUCTIONS
Function
POWER Use the power button to turn on or o the stove from the
remote or control panel.
Use the + and - buttons to adjust the ame brightness.
ere are 7 brightness,6 is brightest and 1 is dimmest.When
the ame button is pressed ,the corresponding indicator will
ash six times then fade o.
Press the HEAT button to cycle through 1000W,
1500W and OFF settings.
If using the remote control, please note that the heater will
beep once when set on 1000W and beep twice when set on
1500W, when press the button third times, it will be o.
FLAME
HEATER
Icon Description

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TROUBLESHOOTING GUIDE
Problem Root Cause Corrective Action
1. No power 1a. Power cord was not plugged into
the outlet.
1b. Circuit board failure
1a. Check that unit is plugged directly into a standard 120 volt outlet.
1b. Contact Customer Service for a replacement main PCBA.
2. Stove does not
turn on manually.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective button
2d. Control panel circuit board failure
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from front of unit.
2c. Contact customer service to replace the control panel PCBA.
2d. Contact customer service to replace the control panel PCBA.
3. Stove does not
turn on with remote.
3a. Improper operation
3b. Remote control not working
3a. Point directly at center of the unit.
3b. Install new battery into remote control or Replace remote control if necessary .
4. Flames are not
moving
4a. Defective Flame Generator Drive
Motor
4b. Flame Generator/Spinner
detached from the Flame
Generator Drive Motor
4a. Contact customer service for a replacement Flame Generator Drive
Motor.
4b. Unplug the stove and remove the back panel and check to see if
“Flame Generator/Spinner” is correctly mounted to the Flame
Generator Drive Motor.
5. Flames are not visible 5. Burnt out light bulb 5. Replace 40 watt candelabra bulb.
6. Flames are not bright 6. Normal operation 6. Press the FLAME button then press the UP arrow until the ame setting is on
5.
7. Heater is not turning o 7. Defective Main PCBA 7. Contact Customer Service for a replacement main PCBA.
8. Heater is not turning on 8a. Improper operation
8b. Defective heater blower motor
8c. e HEATER function is locked.
8a. Manually press main power button on front of unit.
8b. Replace heater blower motor.
8c. Hold the POWER button up to 10 seconds to activate the heater function.
9. Not producing
enough heat
9a. power strip/surge protector/
extension cord being used
9b. Location of unit
9a. Plug unit directly into the wall.
9b. Make sure unit is located on an interior wall or away from dray doors or
windows.
10. Unit blows cool or
cold air aer the
heater was running
10. cool down cycle. 10. Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
11. Noise with
heater on
11a. Dirty heater blower motor
11b. Defective heater blower motor
11a. Gently vacuum heater blower vents.
11b. Replace heater blower motor
12. Noise with ames
on and heater o
12a. Defective ame generator
drive motor.
12b. Dented back panel
12c. Warped Flame Generator/
Spinner sha
12a. Contact customer service to replace the ame generator drive motor.
12b. Contact customer service
12c. Contact customer service
13. Power cord gets
warm
13. Normal operation 13. Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
14. Is it safe to place
unit on carpet?
14. Product inquiry 14. It is safe to place unit on carpet but make sure any ammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product inquiry 15. Provides supplemental heat up to 1000 square feet
16.Heater doesn’t work, but
Power and Heater switches
are in the “ON” position
and thermostat is set on
the highest level.
16a. e thermal protector has
activated.
16b. e HEATER function is
locked.
16a. Turn the stove o and unplug the unit from the wall outlet
for 5 minutes. Aer 5 minutes, plug the unit back into wall outlet and operate
as normal.
16b. Hold the POWER button for 10 seconds to activate the heater function.

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EXPLODED VIEW
Note, the scale and size of your parts may be dierent depending on your exact model
1
2
3
45
6
7
8
Part Part Name Part Number
1Control Panel PCB Y14-S102-P32
2Leg SL-954-BLK
3 Main PCBA Y14-S143-P15
4Emberbed with Log Y14-S102-P02
5 Heater/Blower Assembly Y14-S143-P29
6Flame Generator Drive Motor P10-Q-S
7Flame Generator/Spinner Y14-S102-P11
8Remote control P73

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FCC/IC INFORMATION
BATTERY REPLACEMENT
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
AAA 1.5V
AAA 1.5V
NOTE: Do not mix old and new batteries.
Do not mix alkaine, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance
could void user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to
part 15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in
a residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not in-
stalled and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. if this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment o
and on, the user is encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation. Modications not approved by the party responsible for compliance could
void user’s authority to operate the equipment.
is Class B digital apparatus complies with Canadian ICES-003.
CAUTION:
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Ensure the batteries are installed correctly with regard to polarity (+ and -).
• Remove batteries from equipment which is not to be used for an extended period of time.
• Remove used batteries promptly.
Caution: Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.

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1-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one
year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e stove is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
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For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by assist you at our help line, we can help you with assembly,
and, if necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase