Clear-Com Eclipse HX-Median User manual

Eclipse®HX-Median User Guide
PN: 399G124 Rev: A 10/22/14

Document Reference
Eclipse HX-Median User Guide
Part Number: 399G124 Revision: A
Legal Disclaimers
Copyright © 2014 HME Clear-Com Ltd.
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The software described in this document is furnished under a license agreement and may be
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HME Company.
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2 Eclipse HX-Median User Guide

Contents
1Important Safety Instructions.......................................................................9
Safety symbols ................................................................................................................10
Mains power cord.............................................................................................................10
2Introduction..................................................................................................11
2.1 Further information ........................................................................................11
3Overview ......................................................................................................13
3.1 Eclipse HX matrix frames...............................................................................13
3.2 Eclipse HX-Median........................................................................................14
3.2.1 Chassis and assembly............................................................................14
3.2.2 Power supplies .......................................................................................18
3.2.3 Main features of the Eclipse HX-Median .................................................19
3.2.4 CPU card................................................................................................20
3.3 Interface cards...............................................................................................20
3.3.1 MVX-A16 analog port card......................................................................20
3.3.2 E-FIB fiber card.......................................................................................21
3.3.3 E-QUE E1/T1 interface card ...................................................................21
3.3.4 E-MADI64 interface card.........................................................................21
3.3.5 IVC-32 IP interface card..........................................................................22
3.3.6 LMC-64 interface card ............................................................................22
3.4 Interface modules..........................................................................................23
3.5 EHX configuration software ...........................................................................23
3.6 User panels ...................................................................................................24
4Installing the Eclipse HX-Median................................................................25
4.1 Before you begin the installation....................................................................25
4.1.1 Check the shipment................................................................................25
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4.1.2Unpacking the System............................................................................25
4.1.3 Reconnecting the CPU card backup battery............................................25
4.2 Installing the Eclipse HX-Median ...................................................................27
4.2.1 Installing the power supplies...................................................................28
4.2.2 Installing the rear panels.........................................................................28
4.3 Installing CPU cards......................................................................................29
4.3.1 Hot patching CPU cards..........................................................................30
4.3.2 Checking the CPU Card installation........................................................30
4.4 Installing interface cards................................................................................32
4.4.1 Installing an interface card to the matrix frame........................................32
4.4.2 Removing an interface card from the matrix frame..................................32
4.4.3 Combining interface cards in the frame...................................................32
4.4.4 Static sensitivity ......................................................................................33
4.4.5 Hot patching (hot plugging).....................................................................34
4.4.6 Analog port numbering............................................................................34
4.4.7 Configuration ..........................................................................................34
4.4.8 Checking MVX-A16 analog port card installation ....................................34
4.5 Wiring audio devices to the matrix frame.......................................................35
4.6 Wiring panels to the matrix frame ..................................................................36
4.6.1 4-Pair analog ..........................................................................................36
4.6.2 Single-pair digital ....................................................................................37
4.7 Wiring CPU card interfaces............................................................................38
4.7.1 CPU card interface connectors ...............................................................39
4.8 E1/T1 Matrix to Matrix straight cable connections..........................................46
4.9 E1 to FreeSpeak®/ CellCom®/ FreeSpeak II™ antenna straight
cable connection............................................................................................46
5Using the Eclipse HX-Median......................................................................48
5.1 Creating and storing system configurations ...................................................48
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5.2 Setting the default IP Address........................................................................48
5.3 Using the CPU card Ethernet ports................................................................48
5.3.1 Configuration restrictions for Ethernet ports............................................49
5.4 CPU card fail-safes........................................................................................49
5.5 CPU card lights and controls .........................................................................50
5.5.1 Using the embedded configuration..........................................................54
5.6 MVX-A16 analog card front-panel lights and controls ....................................56
5.7 Diagnosing power supply problems ...............................................................58
5.7.1 Conditions that cause an alarm...............................................................60
5.7.2 Main alarm light ......................................................................................60
5.7.3 Alarm reset button...................................................................................60
5.7.4Auxiliary alarm lights...............................................................................61
5.7.5 Power supply lights.................................................................................62
5.8 Connecting the matrix frame..........................................................................62
5.8.1 Eclipse HX-Median rear connector panels ..............................................62
5.8.2 Connecting the CPU Card.......................................................................63
5.8.3 Connecting interface cards .....................................................................63
6E-MADI64 card .............................................................................................65
6.1 E-MADI64 front panel lights and controls.......................................................66
6.2 E-MADI64 rear panel connectors...................................................................69
6.3 MADI channels..............................................................................................70
6.3.1 MADI channel labeling............................................................................71
6.4 Setting up the E-MADI64 card .......................................................................71
6.4.1 Connecting a Word Clock source............................................................72
6.4.2 Connecting a video source......................................................................72
6.4.3 Connecting E-MADI 64 Audio (using Coaxial or Fiber cable) ..................72
6.5 Upgrading the E-MADI64 card.......................................................................73
7E-FIB fiber card............................................................................................74
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7.1 E-FIB front panel lights and controls..............................................................75
7.2 E-FIB rear panel lights and connectors..........................................................78
7.3 Configuring a fiber optic connection...............................................................80
7.4 Simplex fiber cabling......................................................................................81
7.4.1 Single card set redundancy.....................................................................81
7.4.2 Dual card set redundancy.......................................................................82
7.4.3 Fault tolerance........................................................................................83
8E-QUE E1/T1 card........................................................................................86
8.1 E-QUE front panel lights and controls............................................................87
8.2 E-QUE rear panel connectors........................................................................89
8.3 E-QUE interface card applications.................................................................90
8.3.1 FreeSpeak/CellCom/FreeSpeak II application.........................................91
8.4 E1 Trunk and Direct Modes...........................................................................93
8.5 T1 trunking.....................................................................................................96
8.6 Trunking failover............................................................................................98
9IVC-32 card for IP-based connections........................................................99
9.1 IVC-32 front panel lights and controls..........................................................100
9.2 IVC-32 rear panel connectors......................................................................102
9.3 IVC-32 interface applications.......................................................................103
9.3.1 V-Series IP Panels................................................................................103
9.3.2 Concert Users.......................................................................................103
10 LMC-64 metering card...............................................................................105
10.1 LMC-64 front panel lights and controls.........................................................106
10.2 LMC-64 rear panel connectors.....................................................................108
10.3 LMC-64 interface applications......................................................................109
11 Maintaining the Eclipse HX-Median..........................................................110
11.1 Routine maintenance recommendations......................................................110
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11.1.1 Cleaning the matrix frame.....................................................................110
11.1.2 Spare parts...........................................................................................110
11.2 Fail-Safe modes...........................................................................................111
11.2.1 Dual power supplies..............................................................................111
11.2.2 Hot patchability .....................................................................................111
11.2.3 Onboard processors .............................................................................111
11.2.4 Fail-Safe communication.......................................................................111
11.3 Troubleshooting...........................................................................................112
11.3.1 Troubleshooting power supply problems...............................................112
11.3.2 Troubleshooting data issues.................................................................114
11.4 System block diagram .................................................................................116
12 Specifications ............................................................................................117
12.1 Matrix frame capabilities..............................................................................117
12.2 Mechanical ..................................................................................................117
12.3 Environmental..............................................................................................118
12.4 Matrix frame performance............................................................................118
12.5 E-MADI64 interface front card......................................................................119
12.6 E-MADI64 interface rear card ......................................................................119
12.7 E-MADI64 fiber cable...................................................................................119
12.8 E-MADI64 fiber transceiver..........................................................................120
12.9 E-MADI64 clock sources..............................................................................120
12.10 Fiber interface front card..............................................................................121
12.11 Fiber interface rear card...............................................................................121
12.12 Fiber cable...................................................................................................122
12.13 Fiber transceiver..........................................................................................122
12.14E-QUE interface front card...........................................................................122
12.15 E-QUE interface rear card ...........................................................................122
12.16 IVC-32 interface front card...........................................................................123
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12.17 IVC-32 interface rear card............................................................................123
12.18 LMC-64 interface front card .........................................................................123
12.19 LMC-64 interface rear card..........................................................................124
12.20 Analog port card (MVX-A16)........................................................................124
12.21 Data interface: 16 bi-directional ...................................................................125
12.22 Backplane connector: FCI/BERG Metral......................................................125
12.23 System programming...................................................................................125
12.24 Minimum PC requirements (for EHX software) ............................................126
12.25 Recommended PC requirements (for EHX software)...................................127
12.26 Power supply unit ........................................................................................127
13 Glossary.....................................................................................................129
8 Eclipse HX-Median User Guide

1 Important Safety Instructions
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades and a third grounding prong. The wide blade or the
third prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the
cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long periods of
time.
14) Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-cord supply or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
15) Warning: To reduce the risk of fire or electric shock, do not expose this product to
rain or moisture.

Safety symbols
Familiarize yourself with the safety symbols in Figure 1: Safety symbols. These symbols
are displayed on the apparatus and warn you of the potential danger of electric shock if the
system is used improperly. They also refer you to important operating and maintenance
instructions in the product user manual.
Figure 1: Safety symbols
Mains power cord
Eclipse Matrix devices (matrix frames) are powered by an internal power supply. The cord to
connect the internal power supply to the mains supply must conform to the following:
•The mains power cord shall have an IEC C13 connector at one end and a mains
power plug at the other end.
•An IEC C13 plug has three pins, the center pin carrying the earth / ground. The
other two pins carry neutral and live circuits.
•The conductors of the mains cords shall have adequate cross-sectional area for
rated current consumption of the equipment.
•The mains plug that connects to the mains supply must be approved for use in the
country where the equipment is to be used.
•The mains power cord must be an IEC mains power cord complying with standard
IEC60320; IEC320/C13.
•Mains power cords used in the U.S. must also comply with standard UL817.
10 Eclipse HX-Median User Guide

2 Introduction
The system is a digital point-to-point intercom platform, designed to
seamlessly integrate your entire your entire intercom infrastructure (digital, wireless, IP-
based and analog intercom systems). The system comprises matrices, interface cards and
modules, user panels and interface frames.
At the heart of the system is the central matrix, comprising a matrix frame and the highly
intuitive configuration software, run from an external PC. The Eclipse HX-Median
User Guide describes how to use the Eclipse HX-Median, a 6RU matrix with 2 CPU and 7
interface card slots and 8 built-in interface module slots.
The guide:
•Provides an overview of the Eclipse HX-Median, including the interface modules
and cards that you can fit to the matrix.
•Describes how to install, use and maintain an Eclipse HX-Median.
•Describes how to use E-FIB fiber interface cards to link matrices together.
•Describes how to use the E-MADI64, E-QUE, IVC-32 and LMC-64 interface cards.
•Provides detailed specifications for the Eclipse HX-Median.
Note: For more detailed information about installing an Eclipse HX system, see the Eclipse HX
Matrix Installation Guide.
For more information about EHX, see your EHX documentation, including EHX Help
(integrated with your software).
Servicing instructions are for use by qualified personnel only. To reduce
the risk of electric shock, do not perform any servicing other than that
described by this guide, unless qualified to do so. Refer all servicing to
qualified service personnel.
2.1 Further information
For more information about any of the Eclipse HX system components referenced in this
guide (including matrices, interface cards, interface modules and EHX configuration
software), see the specific manual / documentation for that device or software.
Eclipse HX documentation is available from:
•Your product DVD-ROM.
11 Eclipse HX-Median User Guide

•The Clear-Com website (http://www.clearcom.com/product/digital-matrix).
For sales information, see your Clear-Com sales representative. For contact information, see
Page 2 of this guide.
12 Eclipse HX-Median User Guide

3 Overview
This chapter provides an overview of the Eclipse HX-Median matrix frame, including the
interface cards and interface modules that can be fitted to the frame.
3.1 Eclipse HX matrix frames
There are four types of Eclipse HX matrix frame available from Clear-Com:
Matrix Description
Eclipse HX-Median
The Eclipse HX-Median has slots
for 2 CPU cards, 7 interface cards,
and 8 interface modules in a six
rack unit (6RU) frame.
For more information, see this
guide.
Eclipse HX-Omega
The largest matrix frame in the
Eclipse HX range.
The Eclipse HX-Omega has slots
for2 CPU cards and 15 interface
cards in a six rack unit (6RU)
frame. For more information, see
the Eclipse HX-Omega User
Guide.
Eclipse HX-Delta
The Eclipse HX-Delta has slots for
2 CPU cards, 4 interface cards and
3 interface modules in a three rack
unit (3RU) frame.
For more information, see the
Eclipse HX-Delta User Guide.
13 Eclipse HX-Median User Guide

Eclipse HX-PiCo
The Eclipse HX-PiCo provides up
to 32 panel and 4 additional four-
wire ports in a one rack unit (1RU).
For more information, see the
Eclipse HX-PiCo User Guide.
Table 1: Eclipse HX Matrix frames
3.2 Eclipse HX-Median
A complete Eclipse HX-Median system consists of a central matrix and the remote audio
devices (which may include user panels, interface cards, interface modules, four-wire
devices and systems) connected to it.
Note: The term central matrix is used to differentiate the core hardware and software from the
connected user panels and interfaces. The central matrix itself consists of the matrix
hardware (the Eclipse HX-Median matrix frame) and the EHX configuration software.
3.2.1 Chassis and assembly
The matrix chassis is a metal rectangular box which measures six rack units (6RU) high
and 19-inches wide (26.9 cm x 48.3 cm). The Eclipse HX-Median has twin power supplies,
and slots for 2 CPU cards, 7 interface cards, and 8 interface modules.
RJ-45 and fiber-optic connectors are located on removable plates on the rear of the chassis.
These connect the circuit cards to intercom devices and media such as panels, interfaces,
four-wire audio equipment, wireless equipment and fiber-optic cables.
The matrix assembly consists of the following components:
•The metal chassis for the circuit cards and power supplies.
•The removable and replaceable circuit cards.
•The removable and replaceable power supplies.
•The rear panel connectors which link the circuit cards to devices and media such as
user panels, interfaces, wireless equipment and optical fiber.
14 Eclipse HX-Median User Guide

Figure 2: Eclipse HX-Median front panel
C
BD
A
15 Eclipse HX-Median User Guide

Key: Eclipse HX-Median front panel
Feature Description
A
Interface module slots (unused in this example). The Eclipse HX-Median
can house up to 8 interface modules. Blank panels can be installed to unused
slots. For more information about interface modules, see 3.4 Interface modules.
B
CPU cards (P1 and P2). 2 CPU cards are supplied with the matrix, but only
one rear-panel CPU card is required. Whichever of the two front-installed CPU
cards is acting as master will work in conjunction with this card. For more
information, see 3.2.4 CPU card.
C
Interface cards. Up to 7 interface cards can be installed to the matrix. Blank
panels can be installed to unused slots. For more information, see 3.3 Interface
cards.
In Figure 2, the cards shown in slots 1 and 2 are MVX-A16 analog port cards.
MVX-A16 cards are used to connect user panels and interfaces. For more
information about MVX-A16 cards, see 3.3.1 MVX-A16 analog port card.
D
Twin power supplies. The two Euro Cassette power supply units can be easily
installed or removed as required. One power supply unit can power an entire
matrix. The second unit provides a backup in case of failure or damage to the
first unit. For more information, see 3.2.2 Power supplies.
Table 2: Key to Eclipse HX-Median front panel
16 Eclipse HX-Median User Guide

Figure 3: Eclipse HX-Median rear panel
AB C D E
17 Eclipse HX-Median User Guide

Key to Figure 3: Eclipse HX-Median rear panel
Feature Description
A
IEC power supply connectors. For more information about the twin power
supplies, see 3.2.2 Power supplies.
B
Spare slots for interface card rear connector panels. All front installed
interface cards require a corresponding rear connector panel. Blank panels can
be installed to unused slots.
The Eclipse HX-Median has 7 slots available for interface cards. For more
information, see 3.3 Interface cards.
C
MVX-A16 analog interface card rear connector panel.
An MVX-A16 rear connector panel has 16 RJ-45 connectors for connecting
intercom panels and interfaces. For more information about MVX-A16 cards,
see 3.3.1 MVX-A16 analog port card.
D
CPU card rear panel. The CPU card rear panel houses connectors for an
external PC, network, interfaces, alarms and other matrices.
Up to 2 CPU cards can be installed to the matrix, but only one rear-panel CPU
card is required. Whichever of the two front-installed CPU cards is acting as
master will work in conjunction with this card. For more information, see
3.2.4 CPU card.
E
Interface module slots. The Eclipse HX-Median has 8 built-in interface module
slots. For more information, see 3.4 Interface modules.
Table 3: Key to Figure 3: Eclipse HX-Median rear panel
3.2.2 Power supplies
The Eclipse HX-Median matrix has two Euro Cassette power supply units that can be
easily installed or removed as needed. One power supply unit can power an entire matrix.
The second unit provides a backup in case of failure or damage to the first unit.
In addition, the two supplies have separate IEC connectors to AC mains, and are designed
for completely automatic and transparent changeover between supplies in the event of a
power outage in one of the AC mains circuits.
An over-temperature sensor is connected to both an audible failure alarm and a warning
light, allowing the system operator to diagnose and correct any power anomalies while the
system remains operational.
Eclipse HX-Median matrices may be fitted with XP (part 740101Z) or Power-One (part
720379Z) power supply units, depending on the date of manufacture.
The different types of power supply units must not be mixed in an HX-
Median matrix; if one of the pair of power supplies is replaced it must be
replaced with the same type of power supply unit. If this is not possible both
power supplies must be replaced with power supply units of the same type.
Power-One power supplies are identified by the part number on the front of
the unit. XP units do not have a part number on the front of the unit.
18 Eclipse HX-Median User Guide

Note: For information about diagnosing power supply issues, see 5.7 Diagnosing power supply
problems.
3.2.3 Main features of the Eclipse HX-Median
Features of the Eclipse HX-Median matrix system include:
•A six rack-unit (6RU) frame.
•Full audio bandwidth throughout the signal chain, producing superior broadcast
audio quality. The system maintains 24-bit depth, a sampling rate of 48 kHz, and 30
Hz to 22 kHz frequency response.
•Support for 7 analog port interface cards (MVX-A16), providing 16 analog ports
each.
•Support for 8 interface modules, which you can use to connect the matrix to
telephones, two-way radios, camera intercoms, partylines, and other forms of
communication.
•Fail-safe redundancy is achieved with two CPU cards and two power supplies.
Note: Power supplies automatically switch to the correct voltage, for compatibility around the
world.
•Eight general purpose inputs and eight relays, located directly on the matrix.
•Full compatibility with V-Series and I-Series user panels.
•Matrices that link across cities, nations, or continents through trunk lines.
•Uses the same fiber-networking interface as the Eclipse HX-Omega matrix.
•Connection to FreeSpeak/CellCom/FreeSpeak II antennas and splitters using the E-
QUE interface card.
•Connection to IP enabled V-Series panels and Concert users over IP networks
using the IVC-32 interface card.
•Audio level metering over IP networks using the LMC-64 interface card.
•Up to 64 duplex channels of AES3 audio over a coaxial cable or fiber pair using a
single E-MADI64 interface card.
•VOX-programmable audio, which visually cues you at the matrix when audio
transmits at a programmed threshold on a connected user panel or interface.
•Visual and intuitive EHX configuration software.
Note: The number of interface cards that can be fitted to the matrix is limited by port count. For
more information, see 4.4.3 Combining interface cards in the frame.
19 Eclipse HX-Median User Guide

3.2.4 CPU card
Two CPU cards are fitted to each Eclipse HX-Median system, in a master and slave
relationship. The second CPU card provides redundancy in the case of outages or planned
maintenance.
The master CPU card:
•Provides the serial data and Ethernet connection to the connected EHX PC.
•Coordinates the data flow between the other interface cards and modules in the
system, allowing them to communicate with each other.
•Stores up to four complete configurations, enabling the selection and activation of a
configuration directly from the card.
•Includes an additional, embedded configuration, which may be activated from the
card for fast fault checking after the installation or upgrade of the Eclipse HX
system.
Note: A configuration determines the operating parameters of the Eclipse HX matrix system,
including port functions, talk-and-listen audio routes, controls and other functions.
Configurations are created and managed in EHX, for download to the matrix frame(s). For
more information about EHX, see 3.5 EHX configuration software.
Note: The cards slide vertically into the front of the matrix and connect to the backplane.
3.3 Interface cards
You can fit 7 interface cards to the Eclipse HX-Median.
The number of different types of interface card you can fit to the matrix frame is limited by
the available port count (112 audio ports). For more information, see 4.4.3 Combining
interface cards in the frame.
Interface cards slide vertically into the front of the matrix frame and connect to the
backplane.
Note: The term central matrix is used to differentiate the core hardware and software from the
connected intercom panels and interfaces. The central matrix itself consists of the matrix
hardware (in this case, the Eclipse HX-Median) and the EHX configuration software.
Note: For detailed information about installing interface cards, see 4.4 Installing interface cards.
3.3.1 MVX-A16 analog port card
An MVX-A16 analog port card controls the operation of panels and interfaces connected to
it. Panels and interfaces connect to the port card through an RJ-45 connector (port) on the
HX-Median rear panel. Shielded category-5 cable attaches the panel or interface to the RJ-
45 connector.
20 Eclipse HX-Median User Guide