Cochlear CR310 User manual

Cochlear™
RemoteControl
User Guide CR310

ii COCHLEAR REMOTE CONTROL (CR310) USER GUIDE

1COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
Change the battery . . . . . . . . . . . . . . . . . . . 7
Turn on . . . . . . . . . . . . . . . . . . . . . . . . . 9
Turn off . . . . . . . . . . . . . . . . . . . . . . . . 10
Out of range . . . . . . . . . . . . . . . . . . . . . 10
Pair . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Change programs . . . . . . . . . . . . . . . . . . . 13
Adjust volume or sensitivity . . . . . . . . . . . . . 15
Wireless accessories. . . . . . . . . . . . . . . . . . 16
Telecoil . . . . . . . . . . . . . . . . . . . . . . . . 17
FM accessory . . . . . . . . . . . . . . . . . . . . . 18
Travel . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Clean . . . . . . . . . . . . . . . . . . . . . . . . . . .19
If your remote control gets wet . . . . . . . . . . . 19
Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . 21
Warnings . . . . . . . . . . . . . . . . . . . . . . . . 23
Other information. . . . . . . . . . . . . . . . . . . 25

2COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Introduction
About this guide
This guide is intended for hearing implant recipients and their
carers using the Cochlear™ Remote Control (Model CR310) with
their sound processor. This guide can also be used as a reference
by hearing care professionals.
NOTE
• Refer to the Warnings section for cautions and warnings
relating to the use of the Remote Control and batteries.
• Please also refer to your Important Information document
for essential advice that applies to Cochlear implant systems.
• Not all products are available in all countries.
Symbols used in this guide
NOTE
Important information or advice.
TIP
Time saving hint.
CAUTION (no harm)
Special care to be taken to ensure safety and effectiveness.
Could cause damage to equipment.
WARNING (harmful)
Potential safety hazards and serious adverse reactions.
Could cause harm to person.

3COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Remote Control (CR310)
Other indicators on your remote control
Low battery in
remote control Accessory on
Telecoil on
Next
program button
Previous
program button
Telecoil
button
Program
Pin for
attaching
lanyard
On/Off
switch
Volume or
sensitivity up
button
Volume or
sensitivity down
button
Volume or
sensitivity
Sound
processor(s)
paired

4COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
The Remote Control (CR310) is a hand-held device for
controlling the commonly used functions of your sound
processor.
The remote control allows you to:
• change programs
• turn volume or sensitivity (if available) up and down
• control audio streaming from True Wireless™Accessories
• turn telecoil on and off.*
* Nucleus®7 Series Sound Processors only. For Kanso 2 Sound
Processors, to use telecoil you need a Mini Microphone 2+.
If you have two sound processors (bilateral) from the list in
Indications on page 5, your remote control can
communicate with both sound processors at once.

5COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Intended purpose
The remote is intended to be used to control the normal
operating functions of a processing unit as part of a hearing
implant system.
Indications
The Cochlear Remote Control (Model CR310) is indicated for
Cochlear Nucleus implant recipients with a compatible
Cochlear sound processor. Compatible Cochlear sound
processors are as follows:
• Nucleus 7 Sound Processor
• Nucleus 7 SE Sound Processor
• Nucleus 7 S Sound Processor
• Kanso 2 Sound Processor.
Contraindications
The Cochlear Remote Control (Model CR310) is not indicated
for use with sound processors other than those listed in
Indications.
Intended patient population
The Cochlear Remote Control (Model CR310) is intended for
patients with a compatible Cochlear sound processor. There
are no restrictions for the intended patient population of the
Cochlear Remote Control (Model CR310) in terms of age,
weight, health or other condition.

6COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Benefits
The Cochlear Remote Control (Model CR310) operates in
conjunction with a compatible Cochlear Nucleus implant
system. Potential benefits of receiving a Cochlear Nucleus
implant system include:
• Better understanding of speech in quiet
• Better understanding of speech in noise
• Increased satisfaction based on hearing capabilities.
Intended users
Intended users of the Cochlear Remote Control are:
• Recipients of a compatible Cochlear Nucleus implant.
• Carers of recipients, who carry out recipient functions as
needed. Carers may include parents of paediatric recipients
who are less than 12 years old, and nurses or other carers
of otherwise dependant recipients.
• Audiologists and clinicians.

7COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Change the battery
Change the battery whenever you see the low battery
indicator, or if the display stays blank when you try to turn the
remote control on. A battery should last up to three months
(if the remote control is used about 15 times a day).
WARNING
Swallowing Lithium batteries may lead to serious injury or
death. If swallowed, immediately go to a hospital emergency
room. Keep out of reach of children. Keep in original packaging
until ready to use. Dispose of used batteries immediately.
1. Unlock the battery
cover by turning the
screw anticlockwise
with a small Phillips
head (cross-head)
screwdriver.
2. Slide off the battery
cover and remove
the battery.

8COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
3. Insert the new
battery. Make sure
the plus sign “+” is
facing up. Take care
not to damage the
battery contacts.
CAUTION
Use ONLY disposable CR2032 or 5004LC 3V standard lithium
coin cell batteries in your remote control. NEVER use
rechargeable coin cell batteries or other battery types.
4. Replace the battery
cover, bottom
edge first.
5. Lock the battery
cover in place by
turning the screw
clockwise with a
small Phillips head
screwdriver until
tight.

9COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Turn on
Slide the switch up to turn on.
When the switch is in the up position, the remote control will
“go to sleep” when not in use.
Press any button to “wake” it again.

10 COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Turn off
Slide the switch down to turn off.
Out of range
If your sound processor is
out of range or experiencing
interference, the remote
control displays dashes
(shown at left).
TIP
Turn off your remote control to stop it “waking” when not in
use, for example, when carried in your pocket.

11COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Pair
Pairing allows two devices to communicate with each other.
Your clinician may have already paired your remote control
with your sound processor. If not, you will need to pair it the
first time you use it.
If your remote control is not
paired to any sound processor,
it displays dashes (shown left)
and “blinks” when you press
buttons.
Pair your processor and remote control
1. Turn off your sound
processor and remote
control.
2. Turn on your sound
processor and remote
control. They must both
be “awake” and on at all
times while pairing.

12 COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
3. Depending on the type of
sound processor you
have, place either
a) the coil, or
b) the sound processor
on the back of your
remote control.
b)
a)
4. The remote control will
show pairing in progress.
5. The remote control then
shows successful pairing
of either left (L) or right
(R) sound processor.
6. If you have two
processors (bilateral),
repeat steps 1-5 for your
second sound processor.

13COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Change programs
Your clinician may program your sound processor with up to
four programs which you can choose with your remote
control.
Press to move up to
the next program
Press to move down to
the previous program

14 COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Control two processors
If you have two sound processors from the list in Indications
on page 5, your remote can control both sound
processors at the same time.
If your sound processors have different settings (perhaps
because you adjusted one using the processor button), the
remote will display the program and volume/sensitivity
settings for the left sound processor. If either sound processor
has telecoil or a wireless accessory turned on, the remote will
display the relevant indicators.
Display current settings
When you turn on your remote, it always displays the current
settings (e.g. volume), even if you have adjusted those
settings using the sound processor button (or the Nucleus
Smart App), while the remote was off.

15COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Adjust volume or sensitivity
Usually, your clinician will set up your remote control to
adjust the volume of the sound you hear. But your clinician
can set it up to adjust sensitivity instead (if available).
CAUTION
If you are adjusting volume settings often or if adjusting
volume levels causes discomfort, consult your clinician.
Volume is the level of sound you hear. Sensitivity is the range
of sounds you hear, for example, soft, background, close or far
away. You can set Volume up to level 10 or Sensitivity up to
level 21.
Press to turn up the
volume or sensitivity
Press to turn down the
volume or sensitivity

16 COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Wireless accessories
If you use Cochlear True Wireless™Accessories with your
sound processor, your remote control can be used to control
the wireless accessory and monitor its status.
NOTE
Before you can stream audio, you must first pair the wireless
accessory to your processor. See the True Wireless Accessories
User Guide for details.
To use a Mini Microphone or TV Streamer
1. To start streaming audio, press
and hold the telecoil button for
2 seconds, then release.
The accessory icon will appear.
TIP
You can long-press the telecoil button again to select the
next paired wireless accessory.
2. To stop streaming audio,
short-press the telecoil button.
The accessory icon will
disappear.
NOTE
You use the controls on the Phone Clip to make and receive
calls.

17COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
Telecoil
Your clinician can set up your sound processor with manual
telecoil so you can listen to room hearing loops. You cannot
use telecoil at the same time as a wireless accessory.
NOTES
• For Kanso 2 Sound Processors, you need the Mini
Microphone 2+ to use telecoil.
• For phone use we recommend the Cochlear Wireless Phone
Clip (see the True Wireless Accessories User Guide) or a
compatible smartphone (see the Sound Processor User Guide).
Turn telecoil on (if set up)
1. Short-press the telecoil button
once.
The telecoil icon will appear.
Turn telecoil off
1. Short-press the telecoil button
once.
The telecoil icon will disappear.

18 COCHLEAR REMOTE CONTROL (CR310) USER GUIDE
FM accessory
When you connect an FM accessory to your sound processor,
the accessory will turn on automatically and your remote
control will display an accessory icon.
If telecoil was turned on, it will be turned off automatically.
Turn FM accessory off
1. Short-press the telecoil button
once.
The accessory icon will
disappear.
Turn FM accessory back on
1. Short-press the telecoil button
once.
The accessory icon will appear.
Travel
Your remote control transmits high frequency radio waves
when switched on.
Place it in a flight-safe mode (e.g. turn it off) during takeoff
and landing. Check with airline staff before flying if you are
unsure.