Codec Tieline Gateway User manual

Gateway and Gateway-4
IP Codec User Manual
Software Version: 3.02.xx
Manual Version: 1.2_20210625
June, 2021

Gateway and Gateway 4 Manual v1.22
© Tieline Research Pty. Ltd. 2021
Table of Contents
Part I Warnings & Safety Information 6
Part II French Warnings & Safety
Information 11
Part III German Warnings & Safety
Information 14
Part IV How to Use this User Manual 17
Part V Glossary of Terms 18
Part VI Overview of Gateway Codec
Family 21
Part VII Purchase and Install Channel
Licenses 23
Part VIII Gateway 8/16 Front Panel
Controls 24
Part IX Gateway 8/16 Rear Panel
Connections 26
Part X Gateway 4 Front Panel Controls 28
Part XI Gateway 4 Rear Panel
Connections 30
Part XII Menu Navigation 32
Part XIII Input Configuration, Levels and
PPMs 35
Part XIV Configuring AES3 Audio 40
Part XV Headphone Output 43
Part XVI Inserting Hardware Modules 44
Part XVII IP Streaming, Programs, and
TieLink 45
Part XVIII About TieServer 48

3Contents
© Tieline Research Pty. Ltd. 2021
Part XIX Configure Language and Country 49
Part XX About SIP 50
................................................................................................................................... 521 Configuring SIP Interfaces
................................................................................................................................... 542 Configuring SIP Accounts
Part XXI Connecting Quickly 57
................................................................................................................................... 591 Monitoring Connections
................................................................................................................................... 592 Load and Dial Custom Programs
................................................................................................................................... 613 Disconnecting a Connection
................................................................................................................................... 614 Deleting Programs
................................................................................................................................... 625 Lock or Unlock a Program in the Codec
Part XXII Connecting to the ToolBox
Web-GUI 63
................................................................................................................................... 631 Opening the HTML5 Web-GUI & Login
................................................................................................................................... 652 Security and Changing the Default Password
Part XXIII Using the HTML5 Toolbox
Web-GUI 67
................................................................................................................................... 881 Configure Programs with the ConnectionsPanel
................................................................................................................................... 932 Using the HTML5 Toolbox Quick Connect Web-GUI
................................................................................................................................... 963 Configuring IP Settings
................................................................................................................................... 1034 Enabling the Cloud Codec Controller
................................................................................................................................... 1035 Configure Fuse-IP Bonding
................................................................................................................................... 1076 Line Hunt Call Answering
................................................................................................................................... 1087 Configuring Input Settings
................................................................................................................................... 1148 Configuring Output Settings
................................................................................................................................... 1169 Monitoring PPMs
................................................................................................................................... 11910 Configure Dial and Answer Programs
................................................................................................................................... 13211 Configure Phase Locked Surround Programs
................................................................................................................................... 13412 Default Program Ports
................................................................................................................................... 13513 Configure Multi-Unicast Dialing Programs
................................................................................................................................... 14514 Configure Multicast Server Programs
................................................................................................................................... 15115 Configure Multicast Client Programs
................................................................................................................................... 15716 Multicast Server and Client Programs
................................................................................................................................... 15817 Configuring SIP
................................................................................................................................... 16418 Configure Peer-to-Peer SIP Programs
................................................................................................................................... 17219 Answering Multiple SIP Peer-to-Peer Calls
................................................................................................................................... 17320 Load, Unload and Dial a Program
................................................................................................................................... 17721 Configure Speed Dialing
................................................................................................................................... 17822 Delete a Program
................................................................................................................................... 17923 Matrix Editing

Gateway and Gateway 4 Manual v1.24
© Tieline Research Pty. Ltd. 2021
................................................................................................................................... 18424 Adjusting the Connection Bit Rate
................................................................................................................................... 18525 Configuring ISDN
................................................................................................................................... 19526 Reset Factory Default Settings
................................................................................................................................... 19627 Backup and Restore Functions
................................................................................................................................... 19828 Import and Export Programs
................................................................................................................................... 19929 Lock or Unlock Programs
................................................................................................................................... 20030 Configure Country Setting
................................................................................................................................... 20131 Configuring SNMP in the Codec
................................................................................................................................... 20332 Download Logs
................................................................................................................................... 20433 Using the Program Scheduler
................................................................................................................................... 20734 Configuring Alarms
................................................................................................................................... 21335 RS232 Data Configuration
................................................................................................................................... 21436 Creating Rules
................................................................................................................................... 22237 Monitoring Control Port I/O Status
................................................................................................................................... 22338 Adjusting Codec Time and Date
................................................................................................................................... 22439 Upgrading Codec Firmware
................................................................................................................................... 22640 Software License Installation
Part XXIV Front Panel Configuration Tasks 228
................................................................................................................................... 2281 Configuring IP via the Front Panel
................................................................................................................................... 2332 Configuring a Hostname
................................................................................................................................... 2343 IP Via Setting
................................................................................................................................... 2364 Configure Audio Options
................................................................................................................................... 2405 Enabling the Cloud Codec Controller
................................................................................................................................... 2406 Inverting Input Polarity
................................................................................................................................... 2417 Connecting with Fuse-IP Bonding
................................................................................................................................... 2468 Selecting an Algorithm
................................................................................................................................... 2519 Configuring the Jitter Buffer
................................................................................................................................... 25510 Configuring Forward Error Correction
................................................................................................................................... 25811 Enabling Relays& RS232 Data
................................................................................................................................... 26012 Monitor Control Port I/O Status
................................................................................................................................... 26113 Configuring TCP/UDP Ports
................................................................................................................................... 26314 Configuring QoS for IP Packets
................................................................................................................................... 26415 Reset and Restore Factory Default Settings
................................................................................................................................... 26516 System Backup and Restore
................................................................................................................................... 26617 Configuring SNMP Settings
................................................................................................................................... 26718 Adjusting Time Settings
................................................................................................................................... 26819 Upgrading Firmware
................................................................................................................................... 26920 Installing a Security Certificate
................................................................................................................................... 27221 Firewall Configuration
................................................................................................................................... 27222 Enabling CSRF Security

5Contents
© Tieline Research Pty. Ltd. 2021
Part XXV Installing the Codec at the Studio 273
Part XXVI Reference 279
................................................................................................................................... 2791 Regular Maintenance
................................................................................................................................... 2802 Testing IP Network Connections
................................................................................................................................... 2823 Compliancesand Certifications
................................................................................................................................... 2824 FCC Compliance Statements
................................................................................................................................... 2845 Declaration of Conformity
................................................................................................................................... 2856 Software Licences
................................................................................................................................... 2867 Trademarksand Credit Notices (2)
Part XXVII Gateway Specifications 287
Part XXVIII Gateway 4 Specifications 290
Part XXIX Appendix A: RS232 and Control
Port Wiring 293
Part XXX Appendix B: RJ-45 Pinout Guide 297
Part XXXI Appendix C: Gateway 4 DB-25
Audio In/Out Pinout 298
Index 299

6 Gateway and Gateway 4 Manual v1.2
© Tieline Research Pty. Ltd. 2021
1 Warnings & Safety Information
1. Both appliance power cables must be removed from the device for Power Disconnection.
2. Remove phone or ISDN cables from the codec before removing a module or servicing.
THUNDERSTORM AND LIGHTNING WARNING:
DO NOT USE Tieline codecs during thunderstorms and lightning. You may suffer an injury
using a Tieline codec during a thunderstorm. This can lead to personal injury and in extreme
cases may be fatal. Protective devices can be fitted to the line, however, due to the
extremely high voltages and energy levels involved in lightning strikes, these devices may
not offer protection to the users, or the Tieline codec and equipment connected to the
codec.
Secondary strikes can occur. These secondary strikes are induced by lightning strikes and
also produce dangerously high currents and energy levels. You only need to be near an
object struck by lightning to lead to personal injury or damage to equipment. e.g. if you are
located near a lighting tower at a sports facility, water features and drains on golf courses,
you may be affected by these secondary strikes.
Damage to personnel and Tieline codecs may occur during thunderstorm, even if the codec
is turned off but remains connected to the ISDN system, the LAN or the power.
ANY DAMAGE TO A TIELINE PRODUCT CAUSED BY LIGHTNING or an ELECTRICAL
STORM WILL VOID THE WARRANTY. Use of this product is subject to Tieline's
SOFTWARE LICENSE and WARRANTY conditions, which should be viewed at
www.tieline.com/support before using this product.
SAFETY PRECAUTIONS:
·A readily accessible disconnect device shall be incorporated in the building installation
wiring.
·Due to the risks of electrical shock, and energy, mechanical, and fire hazards, any
procedures that involve opening panels or changing components must be performed by
qualified service personnel only.
·To reduce the risk of fire and electrical shock, disconnect the device from the power line
before removing the cover or panels.
·This unit has more than one power supply. Disconnect all power supplies before opening
to avoid electric shock. Disconnecting one power supply disconnects only one power
supply module. To isolate the unit completely, disconnect all power supplies.
SERVICING WARNINGS:
·Do not perform any servicing other than that contained in the operating instructions unless
you are qualified to do so.
·All work should be carried out by suitably qualified personnel.
·This unit has more than one power supply. Disconnect all power cables before
maintenance to avoid electric shock.
HIGH VOLTAGE WARNINGS:
·Any adjustment, maintenance, and repair of the opened instrument under voltage must be
avoided as much as possible and, when inevitable, must be carried out only by a skilled
person who is aware of the hazard involved.
·Capacitors inside the instrument may still be charged even if the instrument has been
disconnected from its source of supply.
GROUNDING:

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© Tieline Research Pty. Ltd. 2021
Gateway and Gateway 4 Manual v1.2
Before connecting this device to the power line, where required, the protective earth terminal
screws of this device must be connected to the protective earth in the building installation.
LINE VOLTAGE:
Before connecting this device to the power line, make sure the voltage of the power source
matches the requirements of the device. Refer to the device Specifications for information
about the correct power rating for the device.
WARNING:
HIGH LEAKAGE CURRENT. EARTH CONNECTION ESSENTIAL BEFORE CONNECTING
SUPPLY.
If the total leakage current exceeds 3.5 mA, or if the leakage current of the connected loads
is unknown, connect the supplementary ground terminal to a reliable ground connection in
your facility.
Supplementary ground connection
A supplementary ground terminal is provided on the codec to connect the unit to a ground
connection. The ground terminal has an M4 stud with M4 retaining nuts and is compatible
with all grounding wires. Remove only NUT 2 to connect your ground wire. The ground wire
must have a suitable lug. When refitting NUT 2 ensure that both NUT 1 & NUT 2 are
correctly tightened to establish and maintain a proper earth connection.
WARNING: To Reduce the Risk of Electrical Shock and Fire
1. This equipment is designed to permit connection between the earthed conductor of the
DC supply circuit and the earthing conductor equipment.
2. Equipment connected to the protective earthing of the building installation through the
mains connection or through other equipment with a connection to protective earthing -
and to a cable distribution system using coaxial cable, may in some circumstances
create a fire hazard. Connection to a cable distribution system must therefore be
provided through a device providing electrical isolation below a certain frequency range
(galvanic isolator, see EN 60728-11).
3. All servicing must be undertaken only by qualified service personnel. There are not user
serviceable parts inside the unit.
4. DO NOT plug in, turn on or attempt to operate an obviously damaged unit.
5. Ensure that the chassis ventilation openings in the unit are NOT BLOCKED.
6. Do not operate the device in a location where the maximum ambient temperature
exceeds 50°C (122°F), or is below 0°C (32°F).
7. Be sure to unplug both power supply cords from the wall socket BEFORE attempting to
service the unit.
Special Notices for North American Users:

8 Gateway and Gateway 4 Manual v1.2
© Tieline Research Pty. Ltd. 2021
For North American power connection, select a power supply cord that is UL Listed and
CSA Certified 3 - conductor, [18 AWG], terminated in a molded on plug cap rated 125 V, [5
A], with a minimum length of 1.5m [six feet] but no longer than 4.5m.
Special Notices for European Users:
For European connection, select a power supply cord that is internationally harmonized and
marked “<HAR>”, 3 - conductor, 0,75 mm2 minimum mm2 wire, rated 300 V, with a PVC
insulated jacket. The cord must have a molded on plug cap rated 250 V, 3 A.
Interconnection Cabling:
Cables for connecting to the unit's RS232 and Ethernet Interfaces must be UL certified type
DP-1 or DP-2. (Note: when residing in non-LPS circuit)
Overcurrent Protection:
A readily accessible listed branch-circuit overcurrent protective device must be incorporated
in the building wiring for the power input as follows:
1. Rated 20 A maximum in Canada and the United States.
2. Rated 13 A maximum in the United Kingdom and EU.
3. Rated 16 A maximum in Australia and other countries.
FUSES:
Make sure that only fuses with the required rated current and of the specified type are used
for replacement. The use of repaired fuses and the short-circuiting of fuse holders must be
avoided. Whenever it is likely that the protection offered by fuses has been impaired, the
instrument must be made inoperative and be secured against any unintended operation.
AC unitsfor Denmark, Finland, Norway, Sweden (marked on product):
• Denmark - “Unit is class I - unit to be used with an AC cord set suitable with Denmark
deviations. The cord includes an earthing conductor. The Unit is to be plugged into a wall
socket outlet which is connected to a protective earth. Socket outlets which are not
connected to earth are not to be used!”
• Finland - “Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan”
• Norway - “Apparatet må tilkoples jordet stikkontakt”
• Unit is intended for connection to ITpower systems for Norway only.
• Sweden - “Apparaten skall anslutas till jordat uttag.”
To connect the power connection:
1. Connect the power cables to the power sockets, located on the rear panel of the device.
2. Connect the power cables to the grounded AC outlets.
WARNING: Risk of electric shock and energy hazard. Disconnecting one power supply
disconnects only one power supply module. To isolate the unit completely, disconnect all
power supplies.
CHINESE SAFETY WARNINGS:

9
© Tieline Research Pty. Ltd. 2021
Gateway and Gateway 4 Manual v1.2
Translation of previous Chinese safety warning: This unit has two power supplies, please be
very careful when using, disconnect two power supplies before maintenance to avoid electric
shock.
This device must only be used in not-tropical climate regions.
This device must only be used at altitude not exceeding 2000 metres.
JAPANESE SAFETY WARNINGS:
Translation of previous warning: Provide an earthing connection.
Translation of previous warning: Provide an earthing connection before the mains plug is
connected to the mains. And, when disconnecting the earthing connection, be sure to
disconnect after pulling out the mains plug from the mains.
Statement for Class A VCCI-certified Equipment:
Translation of previous Class A VCCI Statement: This is a Class A product based on the
standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance
may occur, in which case, the user may be required to take corrective action.
Statement for Class B VCCI-certified Equipment:
Translation of previous Class B VCCI Statement: This is a Class B product based on the
standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this is used near a radio or television receiver in a domestic

10 Gateway and Gateway 4 Manual v1.2
© Tieline Research Pty. Ltd. 2021
environment, it may cause radio interference. Install and use the equipment according to the
instruction manual.
SAFE LISTENING GUIDANCE
WARNING: LISTENING TO AUDIO AT EXCESSIVE VOLUMES CAN CAUSE
PERMANENT HEARING DAMAGE. USE AS LOW A VOLUME AS POSSIBLE.
Over exposure to excessive sound levels can damage your ears resulting in permanent
noise-induced hearing loss (NIHL). Please use applicable health and safety authority
guidelines on maximum exposure limits. As a rule of thumb, avoid extended periods
listening to sound pressure levels (SPLs) of 85dBA or higher.
End of Life Statement
Tieline hereby declares that all materials, components and products supplied are in full compliance
with RoHS & WEE directives. This product must be disposed of according to local laws and
regulations. Because the product contains a battery it must be disposed of separately from
household waste. Do not incinerate, but take it to a recycling facility.
Warranty and Disclaimer
This equipment manufactured by Tieline is warranted by Tieline against defects in material and
workmanship for two years from the date of original purchase. During the warranty period, we will
repair or, at our option, replace at no charge a product that proves to be defective, provided you
obtain return authorization from Tieline and return the product, shipping prepaid, to Tieline. For return
authorization, contact Tieline's US or Australian office (see www.tieline.com).
This Warranty does not apply if the product has been damaged by accident or misuse or as the
result of service or modification performed by anyone other than Tieline. With the exception of the
warranties set forth above, Tieline makes no other warranties, expressed or implied or statutory,
including but not limited to warranties of merchantability and fitness for a particular purpose, which
are hereby expressly disclaimed. Use of this product is subject to Tieline's SOFTWARE LICENSE
and WARRANTY conditions, which should be viewed at www.tieline.com before using this product.
In no event will Tieline, its directors, officers, employees, agents, owners, consultants or advisers
(its “Affiliates”), or authorized dealers or their respective Affiliates, be liable for incidental or
consequential damages, or for loss, damage, or expense directly or indirectly arising from the use of
any Product or the inability to use any Product either separately or in combination with other
equipment or materials, or from any other cause.
Whilst every effort has been made to ensure the accuracy of this manual we are not responsible for
any errors or omissions within it. The product specifications and descriptions within this manual will
be subject to improvements and modifications over time without notice, as changes to software and
hardware are implemented. Tieline takes no responsibility for any damage to equipment attached to
the codec.