Codec Tieline via User manual

Codec User Manual

Software Version: 2.20.xx

Manual Version: 3.0

March, 2020

ViA User Manual v3

Table of Contents

Part 1 Warnings & Safety Information 7

Part 2 How to Use the Documentation 13

Part 3 Glossary of Terms 14

Part 4 Items Shipped with ViA 17

Part 5 Introduction 18

Part 6 Battery Use and Power

Management 19

Part 7 Inserting and Removing Modules 24

Part 8 External Connections 25

Part 9 Codec Controls 29

Part 10 Menu Navigation 31

Part 11 Codec Menus 33

Part 12 Wireless IP Connection Options 35

................................................................................................................................... 421 Cellular Activation in the USA

Part 13 Adding Access Points and a SIM

PIN 42

Part 14 Connection Guide 46

................................................................................................................................... 471 Connecting over IP

................................................................................................................................... 522 Advanced IP Connection Settings

................................................................................................................................... 563 Monitoring IP Connections

................................................................................................................................... 594 Connecting over SIP

................................................................................................................................... 645 Connecting with Fuse-IP

................................................................................................................................... 686 Connecting with ISDN

................................................................................................................................... 727 Connecting POTS

Part 15 Redialing a Connection 76

Part 16 Load, Connect and Manage

Programs 77

Part 17 ViA Headphone Controls 82

ViA User Manual v3

Part 18 Input Levels and Input Settings 86

Part 19 PPM Meters and Analog Audio

Outputs 95

Part 20 Using the Matrix Editor 101

Part 21 Cue and Talkback Configuration 103

Part 22 Analog and Digital Outputs 108

Part 23 General Audio Settings 111

Part 24 Configuring AES3 and AES42

Input Audio 117

Part 25 Backup and Redundancy

Options 120

................................................................................................................................... 1221 Monitoring SmartStream PLUS

Part 26 Administrator and Basic

Operation Modes 124

Part 27 Record, Playback and FTP 130

................................................................................................................................... 1301 Record and Manage Audio Files

................................................................................................................................... 1342 Playing Audio Files

................................................................................................................................... 1423 Importing Audio Files

................................................................................................................................... 1434 FTP File Uploads

Part 28 About ISDN Modules 144

................................................................................................................................... 1461 ISDN Module Settings

................................................................................................................................... 1502 ISDN Answering Configuration

Part 29 About POTS Modules 152

................................................................................................................................... 1541 POTS Module Settings

................................................................................................................................... 1572 POTS Answering Configuration

Part 30 About SIP 159

................................................................................................................................... 1641 Configuring SIP Interfaces

................................................................................................................................... 1672 Configuring SIP Accounts

................................................................................................................................... 1703 Adding SIP White and Black Lists

Part 31 Other Touch Screen

Configuration Tasks 172

................................................................................................................................... 1721 Configuring LAN/VLAN Settings

................................................................................................................................... 1772 Configuring a Hostname

ViA User Manual v3

................................................................................................................................... 1783 TieLink Configuration

................................................................................................................................... 1794 Selecting an Algorithm

................................................................................................................................... 1865 Configuring the Jitter Buffer

................................................................................................................................... 1936 Configuring Forward Error Correction

................................................................................................................................... 1957 Configuring Auto Reconnect

................................................................................................................................... 1968 Configuring Encode/Decode Direction

................................................................................................................................... 1969 Headphone Settings

................................................................................................................................... 19910 Enabling Relays& RS232 Data

................................................................................................................................... 20111 Monitor Control Port I/O Status

................................................................................................................................... 20212 Configuring TCP/UDP Ports

................................................................................................................................... 20513 Configuring QoS for IP Packets

................................................................................................................................... 20614 Reset Defaultsand Backup/Restore Settings

................................................................................................................................... 20915 Configuring Via Interfaces

................................................................................................................................... 21016 Configuring SNMP Settings

................................................................................................................................... 21217 Configuring Regional Settings

................................................................................................................................... 21318 Typing and Language Options

................................................................................................................................... 21419 Configuring Web-GUI Settings

................................................................................................................................... 21620 Lock or Unlock a Program in the Codec

................................................................................................................................... 21721 Adjusting Time Settings

................................................................................................................................... 21822 Upgrading Firmware via SD Card

................................................................................................................................... 21923 Safely Remove USB Sticksand SD Cards

................................................................................................................................... 21924 Install and Manage Security Certificates

................................................................................................................................... 22125 Firewall Configuration

................................................................................................................................... 22226 Enabling CSRF Security

................................................................................................................................... 22227 Shut Down and Screen Lock Options

................................................................................................................................... 22328 About Unit Details

................................................................................................................................... 22329 Alarm Notifications

Part 32 Connecting to the ToolBox

Web-GUI 224

................................................................................................................................... 2251 Opening the HTML5 Web-GUI & Login

................................................................................................................................... 2272 Security and Changing the Default Password

Part 33 Using the HTML5 Toolbox

Web-GUI 229

................................................................................................................................... 2461 Using the HTML5 Toolbox Quick Connect Web-GUI

................................................................................................................................... 2532 Configure Programs with the Connections Panel

................................................................................................................................... 2573 Configuring IP Settings

................................................................................................................................... 2634 Configure Cellular Modemsand Module

................................................................................................................................... 2655 Configuring TieLink Settings

................................................................................................................................... 2726 Enabling the Cloud Codec Controller

................................................................................................................................... 2727 Configure Fuse-IP Bonding

................................................................................................................................... 2758 Line Hunt Call Answering

ViA User Manual v3

................................................................................................................................... 2779 Configuring ISDN

................................................................................................................................... 28410 Configuring POTS

................................................................................................................................... 29011 Configuring Input/Output Settings

................................................................................................................................... 29612 Configure Mono or Stereo Peer-to-Peer Programs in ViA

................................................................................................................................... 30713 Configure Mono or Stereo + IFB Dialing Programs

................................................................................................................................... 32214 Configure 2 Mono Peer-to-Peer Dialing Connections

................................................................................................................................... 33315 Configure 3 Mono Peer-to-Peer Dialing Connections

................................................................................................................................... 34516 Configuring SIP

................................................................................................................................... 35117 Configure Peer-to-Peer SIP Programs

................................................................................................................................... 35618 Configure Multiple Stream SIP Programs

................................................................................................................................... 36219 Answering Multiple SIP Peer-to-Peer Calls

................................................................................................................................... 36320 Load, Unload and Dial a Program

................................................................................................................................... 36721 Adjusting the Connection Bit Rate

................................................................................................................................... 36822 Delete a Program

................................................................................................................................... 36823 Matrix, Cue and Talkback Editing

................................................................................................................................... 37424 Headphone Matrix Editing

................................................................................................................................... 37625 Reset Factory Default Settings

................................................................................................................................... 37726 Backup and Restore Functions

................................................................................................................................... 38027 Import and Export Programs

................................................................................................................................... 38128 Lock or Unlock Programs

................................................................................................................................... 38229 Configure Country Setting

................................................................................................................................... 38330 Configuring SNMP in the Codec

................................................................................................................................... 38431 Download Logs

................................................................................................................................... 38532 Using the Program Scheduler

................................................................................................................................... 38933 RS232 Data Configuration

................................................................................................................................... 39134 Creating Rules

................................................................................................................................... 39635 Monitoring Control Port I/O Status

................................................................................................................................... 39736 Adjusting Codec Time and Date

................................................................................................................................... 39837 Upgrading Codec Firmware

Part 34 Reference 400

................................................................................................................................... 4001 Installing the Codec at the Studio

................................................................................................................................... 4062 Understanding IP Networks

................................................................................................................................... 4083 Tipsfor Creating Reliable IP Connections

................................................................................................................................... 4104 Testing IP Network Connections

................................................................................................................................... 4115 Testing ISDN Connections

................................................................................................................................... 4116 Using Answer Routesfor SessionlessISDN Calls

................................................................................................................................... 4147 POTS Connection Tips& Precautions

................................................................................................................................... 4168 ViA Compliancesand Certifications

................................................................................................................................... 4179 ViA Declaration of Conformity

................................................................................................................................... 41810 Software Licences

................................................................................................................................... 41911 Trademarks and Credit Notices

ViA User Manual v3

Part 35 ViA Specifications 420

Part 36 Appendix A: RS232 and Control

Port Wiring 422

Index 424

ViA User Manual v3

1 Warnings & Safety Information

1. The power cable and battery must be removed from the device for Power Disconnection.

2. Remove phone or ISDN cables from the codec before removing a module or servicing.

THUNDERSTORM AND LIGHTNING WARNING:

DO NOT USE Tieline codecs during thunderstorms and lightning. You may suffer an injury

using a phone, Tieline codec, or any device connected to a phone during a thunderstorm.

This can lead to personal injury and in extreme cases may be fatal. Protective devices can

be fitted to the line, however, due to the extremely high voltages and energy levels involved in

lightning strikes, these devices may not offer protection to the users, or the Tieline codec

and equipment connected to the codec.

Secondary strikes can occur. These secondary strikes are induced by lightning strikes and

also produce dangerously high currents and energy levels. You only need to be near an

object struck by lightning to lead to personal injury or damage to equipment. e.g. if you are

located near a lighting tower at a sports facility, water features and drains on golf courses,

you may be affected by these secondary strikes.

Damage to personnel and Tieline codecs may occur during thunderstorm, even if the codec

is turned off but remains connected to the phone or ISDN system, LAN or the power.

ANY DAMAGE TO A TIELINE PRODUCT CAUSED BY LIGHTNING or an ELECTRICAL

STORM WILL VOID THE WARRANTY.

DIGITAL PHONE SYSTEM WARNING:

DO NOT CONNECT THE ANALOG POTS MODULE TO A DIGITAL PHONE SYSTEM.

PERMANENT DAMAGE MAY OCCUR! If you are unfamiliar with any facility, check that the

line you are using is NOT a digital line. If the Tieline codec becomes faulty due to the use of

a digital phone system, the WARRANTY WILL BE VOID.

SAFETY PRECAUTION:

·Any procedures that involve opening panels or changing components must be performed

by qualified service personnel only.

SERVICING WARNINGS:

·Do not perform any servicing other than that contained in the operating instructions unless

you are qualified to do so.

·All work should be carried out by suitably qualified personnel.

LINE VOLTAGE:

Before connecting the AC adapter to the power line, make sure the voltage of the power

source matches the requirements of the device. Refer to the device Specifications for

information about the correct power rating for the unit.

WARNING: To Reduce the Risk of Electrical Shock and Fire

1. All servicing must be undertaken only by qualified service personnel. There are no user

serviceable parts inside the unit.

2. DO NOT plug in, turn on or attempt to operate an obviously damaged unit.

3. Ensure that the chassis ventilation slots/holes in the unit are NOT COVERED OR

BLOCKED.

4. Do not operate the device in a location where the maximum ambient temperature exceeds

40°C (104°F), or is below 0°C (32°F).

LITHIUM-ION BATTERY WARNINGS:

8 ViA User Manual v3

1. Please read the RRC2057 battery user manual shipped with this product before use. It

includes very important safety, charging, operational and disposal information. This user

manual can also be downloaded at http://www.rrc-ps.com/.

2. For safety reasons, the battery is prevented from discharging (i.e. from powering the

codec) if the internal temperature reaches a pre-set threshold. If a battery temperature

warning is displayed, the battery should be removed from the codec and allowed to cool.

3. For safety reasons, the battery is prevented from charging if the internal temperature

reaches a pre-set threshold. Move the codec to a cooler location to allow the battery to

continue charging.

4. If a battery is installed and the “battery unavailable” icon appears (or the battery icon

doesn’t appear at all). The battery should immediately be removed from the codec.

Please contact Tieline if this situation persists.

5. The battery may continue to charge when external power is applied to the codec even

when the codec is off.

6. When external power is not being applied to the codec, the battery will discharge slowly

even if the codec is off. To avoid depleting the battery it should be removed from the

codec when not in use.

BATTERY TRANSPORTATION

1. This device includes a Lithium-ion battery and it is the owner’s responsibility to ship this

device in full compliance with all of the latest applicable transportation regulations. For

air transport, refer to current IATA and FAA regulations, as appropriate, and to your

carrier for air transport compliance information. For worldwide sea transportation

compliance information refer to the IMO-IMDG code (special provision 188). For

European road transportation compliance information see ADR (special provision 188).

2. When the codec is first shipped from Tieline to the customer the battery pack is

delivered in shipping-mode (status display off, no measurable voltage at the connector).

3. Please request the RRC2057 Material Safety Data Sheet from RRC at http://www.rrc-

ps.com/ for additional transportation and regulatory information.

GENERAL WARNINGS:

1. Do not operate the codec on a hot surface.

2. Only operate the codec within the specified environmental conditions. The codec is

considered to be in an operational state when external power is being supplied or the

battery is installed, even if the codec is off.

3. If the environmental conditions exceed the specified values, the codec should be

switched off, external power should be removed and the battery should be removed from

the codec.

4. Do not operate or store the codec in direct sunlight for an extended period of time. Heat

build-up due to sunlight exposure can cause permanent damage to the codec that is not

covered under warranty.

RADIO FREQUENCY (RF) SAFETY INFORMATION:

IMPORTANT: To satisfy radio frequency exposure compliance requirements, the antenna

and transmitter in the ViA codec, or cellular module antennas/transmitters, must be at

least 20 cm from all persons and must not be used in conjunction with any other antennas

or transmitters. Only use the product with the supplied antenna/s. Failure to adhere this

may result in the product exceeding RF exposure limits and may void the user’s

authorization to operate the equipment.

The device has an internal Wi-Fi antenna which is located at the rear of the unit. For

optimum performance with minimum power consumption do not shield the device or cover

with any object. Covering the antenna affects signal quality, may cause the product to

operate at a higher power level than needed, and may shorten battery life.

Due to the possibility of radio frequency (RF) interference, it is important that you follow any

special regulations regarding the use of radio equipment. Follow the safety advice:

ViA User Manual v3

·Operating your device close to other electronic equipment may cause interference if

the equipment is inadequately protected. Observe any warning signs and

manufacturers’ recommendations.

·Different industries and businesses restrict the use of cellular devices. Respect

restrictions on the use of radio equipment in fuel depots, chemical plants, or where

blasting operations are in process. Follow restrictions for any environment where you

operate the device.

·Do not place the antenna outdoors.

·Switch OFF your wireless device when in an aircraft. Using portable electronic

devices in an aircraft may endanger aircraft operation, disrupt the cellular network,

and is illegal. Failing to observe this restriction may lead to suspension or denial of

cellular services to the offender, legal action, or both.

·Switch OFF your wireless device when around gasoline or diesel-fuel pumps and

before filling your vehicle with fuel.

·Switch OFF your wireless device in hospitals and any other place where medical

equipment may be in use.

Sécurité relative aux appareils à radiofréquence (RF)

À cause du risque d'interférences de radiofréquence (RF), il est important de respecter

toutes les réglementations spéciales relatives aux équipements radio. Suivez les conseils

de sécurité ci-dessous.

·Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des

interférences si les équipements ne sont pas bien protégés. Respectez tous les

panneaux d'avertissement et les recommandations du fabricant.

·Certains secteurs industriels et certaines entreprises limitent l'utilisation des

appareils cellulaires. Respectez ces restrictions relatives aux équipements radio dans

les dépôts de carburant, dans les usines de produits

chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les

restrictions relatives à chaque type d'environnement où vous utiliserez l'appareil.

·Ne placez pas l'antenne en extérieur.

·Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques

portables en avion est illégale: elle peut fortement perturber le fonctionnement de

l'appareil et désactiver le réseau cellulaire. S'il ne respecte pas cette consigne, le

responsable peut voir son accès aux services cellulaires suspendu ou interdit, peut

être poursuivi en justice, ou les deux.

·Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant

de remplir le réservoir de votre véhicule de carburant.

·Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des

appareils médicaux sont susceptibles d'être utilisés.

Interference with Pacemakers and Other Medical Devices

Potential interference:

Radio frequency energy (RF) from cellular devices can interact with some electronic

devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test

method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular

devices. This test method is part of the Association for the Advancement of Medical

Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that

cardiac pacemakers and defibrillators are safe from cellular device EMI. The FDA continues

to monitor cellular devices for interactions with other medical devices. If harmful interference

occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers:

If EMI occurs, it could affect a pacemaker in one of three ways:

·Stop the pacemaker from delivering the stimulating pulses that regulate the heart's

rhythm.

·Cause the pacemaker to deliver the pulses irregularly.

10 ViA User Manual v3

·Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed

rate.

Based on current research, cellular devices do not pose a significant health problem for

most pacemaker wearers. However, people with pacemakers may want to take simple

precautions to be sure that their device doesn't cause a problem.

·Keep the device on the opposite side of the body from the pacemaker to add extra

distance between the pacemaker and the device.

·Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the

device in a shirt or jacket pocket directly over the pacemaker).

Vehicle Safety

When using your device in a vehicle:

·Do not use this device while driving.

·Respect national regulations on the use of cellular devices in vehicles.

·If incorrectly installed in a vehicle, operating the wireless device could interfere with

the vehicle’s electronics. To avoid such problems, use qualified personnel to install

the device. The installer should verify the vehicle electronics are protected from

interference.

·Using an alert device to operate a vehicle’s lights or horn is not permitted on public

roads.

·UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this

device for installation in a vehicle or other outdoor locations. UL Certification does not

apply or extend to use vehicles or outdoor applications or in ambient temperatures

above 40° C.

Device Maintenance

When maintaining your device:

·Do not attempt to disassemble the device. There are no user serviceable parts inside.

·Do not expose your device to any extreme environment where the temperature or

humidity is high.

·Do not expose the device to water, rain, or spilled beverages. It is not waterproof.

·Do not place the device alongside computer discs, credit or travel cards, or other

magnetic media. The information contained on discs or cards may be affected by the

device.

·Using accessories, such as antennas, that Tieline has not authorized or that are not

compliant with Tieline's accessory specifications may invalidate the warranty.

SAFE LISTENING GUIDANCE

WARNING: LISTENING TO AUDIO AT EXCESSIVE VOLUMES CAN CAUSE

PERMANENT HEARING DAMAGE. USE AS LOW A VOLUME AS POSSIBLE.

Over exposure to excessive sound levels can damage your ears resulting in permanent

noise-induced hearing loss (NIHL). Please use applicable health and safety authority

guidelines on maximum exposure limits. As a rule of thumb, avoid extended periods

listening to sound pressure levels (SPLs) of 85dBA or higher.

CHINESE SAFETY WARNINGS:

This device must only be used in not-tropical climate regions.

This device must only be used at altitude not exceeding 2000 meters.

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