Codec Tieline ViA User manual
Codec User Manual
Software Version: 2.20.xx
Manual Version: 3.0
March, 2020
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Table of Contents
Part 1 Warnings & Safety Information 7
Part 2 How to Use the Documentation 13
Part 3 Glossary of Terms 14
Part 4 Items Shipped with ViA 17
Part 5 Introduction 18
Part 6 Battery Use and Power
Management 19
Part 7 Inserting and Removing Modules 24
Part 8 External Connections 25
Part 9 Codec Controls 29
Part 10 Menu Navigation 31
Part 11 Codec Menus 33
Part 12 Wireless IP Connection Options 35
................................................................................................................................... 421 Cellular Activation in the USA
Part 13 Adding Access Points and a SIM
PIN 42
Part 14 Connection Guide 46
................................................................................................................................... 471 Connecting over IP
................................................................................................................................... 522 Advanced IP Connection Settings
................................................................................................................................... 563 Monitoring IP Connections
................................................................................................................................... 594 Connecting over SIP
................................................................................................................................... 645 Connecting with Fuse-IP
................................................................................................................................... 686 Connecting with ISDN
................................................................................................................................... 727 Connecting POTS
Part 15 Redialing a Connection 76
Part 16 Load, Connect and Manage
Programs 77
Part 17 ViA Headphone Controls 82
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Part 18 Input Levels and Input Settings 86
Part 19 PPM Meters and Analog Audio
Outputs 95
Part 20 Using the Matrix Editor 101
Part 21 Cue and Talkback Configuration 103
Part 22 Analog and Digital Outputs 108
Part 23 General Audio Settings 111
Part 24 Configuring AES3 and AES42
Input Audio 117
Part 25 Backup and Redundancy
Options 120
................................................................................................................................... 1221 Monitoring SmartStream PLUS
Part 26 Administrator and Basic
Operation Modes 124
Part 27 Record, Playback and FTP 130
................................................................................................................................... 1301 Record and Manage Audio Files
................................................................................................................................... 1342 Playing Audio Files
................................................................................................................................... 1423 Importing Audio Files
................................................................................................................................... 1434 FTP File Uploads
Part 28 About ISDN Modules 144
................................................................................................................................... 1461 ISDN Module Settings
................................................................................................................................... 1502 ISDN Answering Configuration
Part 29 About POTS Modules 152
................................................................................................................................... 1541 POTS Module Settings
................................................................................................................................... 1572 POTS Answering Configuration
Part 30 About SIP 159
................................................................................................................................... 1641 Configuring SIP Interfaces
................................................................................................................................... 1672 Configuring SIP Accounts
................................................................................................................................... 1703 Adding SIP White and Black Lists
Part 31 Other Touch Screen
Configuration Tasks 172
................................................................................................................................... 1721 Configuring LAN/VLAN Settings
................................................................................................................................... 1772 Configuring a Hostname
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................................................................................................................................... 1783 TieLink Configuration
................................................................................................................................... 1794 Selecting an Algorithm
................................................................................................................................... 1865 Configuring the Jitter Buffer
................................................................................................................................... 1936 Configuring Forward Error Correction
................................................................................................................................... 1957 Configuring Auto Reconnect
................................................................................................................................... 1968 Configuring Encode/Decode Direction
................................................................................................................................... 1969 Headphone Settings
................................................................................................................................... 19910 Enabling Relays& RS232 Data
................................................................................................................................... 20111 Monitor Control Port I/O Status
................................................................................................................................... 20212 Configuring TCP/UDP Ports
................................................................................................................................... 20513 Configuring QoS for IP Packets
................................................................................................................................... 20614 Reset Defaultsand Backup/Restore Settings
................................................................................................................................... 20915 Configuring Via Interfaces
................................................................................................................................... 21016 Configuring SNMP Settings
................................................................................................................................... 21217 Configuring Regional Settings
................................................................................................................................... 21318 Typing and Language Options
................................................................................................................................... 21419 Configuring Web-GUI Settings
................................................................................................................................... 21620 Lock or Unlock a Program in the Codec
................................................................................................................................... 21721 Adjusting Time Settings
................................................................................................................................... 21822 Upgrading Firmware via SD Card
................................................................................................................................... 21923 Safely Remove USB Sticksand SD Cards
................................................................................................................................... 21924 Install and Manage Security Certificates
................................................................................................................................... 22125 Firewall Configuration
................................................................................................................................... 22226 Enabling CSRF Security
................................................................................................................................... 22227 Shut Down and Screen Lock Options
................................................................................................................................... 22328 About Unit Details
................................................................................................................................... 22329 Alarm Notifications
Part 32 Connecting to the ToolBox
Web-GUI 224
................................................................................................................................... 2251 Opening the HTML5 Web-GUI & Login
................................................................................................................................... 2272 Security and Changing the Default Password
Part 33 Using the HTML5 Toolbox
Web-GUI 229
................................................................................................................................... 2461 Using the HTML5 Toolbox Quick Connect Web-GUI
................................................................................................................................... 2532 Configure Programs with the Connections Panel
................................................................................................................................... 2573 Configuring IP Settings
................................................................................................................................... 2634 Configure Cellular Modemsand Module
................................................................................................................................... 2655 Configuring TieLink Settings
................................................................................................................................... 2726 Enabling the Cloud Codec Controller
................................................................................................................................... 2727 Configure Fuse-IP Bonding
................................................................................................................................... 2758 Line Hunt Call Answering
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................................................................................................................................... 2779 Configuring ISDN
................................................................................................................................... 28410 Configuring POTS
................................................................................................................................... 29011 Configuring Input/Output Settings
................................................................................................................................... 29612 Configure Mono or Stereo Peer-to-Peer Programs in ViA
................................................................................................................................... 30713 Configure Mono or Stereo + IFB Dialing Programs
................................................................................................................................... 32214 Configure 2 Mono Peer-to-Peer Dialing Connections
................................................................................................................................... 33315 Configure 3 Mono Peer-to-Peer Dialing Connections
................................................................................................................................... 34516 Configuring SIP
................................................................................................................................... 35117 Configure Peer-to-Peer SIP Programs
................................................................................................................................... 35618 Configure Multiple Stream SIP Programs
................................................................................................................................... 36219 Answering Multiple SIP Peer-to-Peer Calls
................................................................................................................................... 36320 Load, Unload and Dial a Program
................................................................................................................................... 36721 Adjusting the Connection Bit Rate
................................................................................................................................... 36822 Delete a Program
................................................................................................................................... 36823 Matrix, Cue and Talkback Editing
................................................................................................................................... 37424 Headphone Matrix Editing
................................................................................................................................... 37625 Reset Factory Default Settings
................................................................................................................................... 37726 Backup and Restore Functions
................................................................................................................................... 38027 Import and Export Programs
................................................................................................................................... 38128 Lock or Unlock Programs
................................................................................................................................... 38229 Configure Country Setting
................................................................................................................................... 38330 Configuring SNMP in the Codec
................................................................................................................................... 38431 Download Logs
................................................................................................................................... 38532 Using the Program Scheduler
................................................................................................................................... 38933 RS232 Data Configuration
................................................................................................................................... 39134 Creating Rules
................................................................................................................................... 39635 Monitoring Control Port I/O Status
................................................................................................................................... 39736 Adjusting Codec Time and Date
................................................................................................................................... 39837 Upgrading Codec Firmware
Part 34 Reference 400
................................................................................................................................... 4001 Installing the Codec at the Studio
................................................................................................................................... 4062 Understanding IP Networks
................................................................................................................................... 4083 Tipsfor Creating Reliable IP Connections
................................................................................................................................... 4104 Testing IP Network Connections
................................................................................................................................... 4115 Testing ISDN Connections
................................................................................................................................... 4116 Using Answer Routesfor SessionlessISDN Calls
................................................................................................................................... 4147 POTS Connection Tips& Precautions
................................................................................................................................... 4168 ViA Compliancesand Certifications
................................................................................................................................... 4179 ViA Declaration of Conformity
................................................................................................................................... 41810 Software Licences
................................................................................................................................... 41911 Trademarks and Credit Notices
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1 Warnings & Safety Information
1. The power cable and battery must be removed from the device for Power Disconnection.
2. Remove phone or ISDN cables from the codec before removing a module or servicing.
THUNDERSTORM AND LIGHTNING WARNING:
DO NOT USE Tieline codecs during thunderstorms and lightning. You may suffer an injury
using a phone, Tieline codec, or any device connected to a phone during a thunderstorm.
This can lead to personal injury and in extreme cases may be fatal. Protective devices can
be fitted to the line, however, due to the extremely high voltages and energy levels involved in
lightning strikes, these devices may not offer protection to the users, or the Tieline codec
and equipment connected to the codec.
Secondary strikes can occur. These secondary strikes are induced by lightning strikes and
also produce dangerously high currents and energy levels. You only need to be near an
object struck by lightning to lead to personal injury or damage to equipment. e.g. if you are
located near a lighting tower at a sports facility, water features and drains on golf courses,
you may be affected by these secondary strikes.
Damage to personnel and Tieline codecs may occur during thunderstorm, even if the codec
is turned off but remains connected to the phone or ISDN system, LAN or the power.
ANY DAMAGE TO A TIELINE PRODUCT CAUSED BY LIGHTNING or an ELECTRICAL
STORM WILL VOID THE WARRANTY.
DIGITAL PHONE SYSTEM WARNING:
DO NOT CONNECT THE ANALOG POTS MODULE TO A DIGITAL PHONE SYSTEM.
PERMANENT DAMAGE MAY OCCUR! If you are unfamiliar with any facility, check that the
line you are using is NOT a digital line. If the Tieline codec becomes faulty due to the use of
a digital phone system, the WARRANTY WILL BE VOID.
SAFETY PRECAUTION:
·Any procedures that involve opening panels or changing components must be performed
by qualified service personnel only.
SERVICING WARNINGS:
·Do not perform any servicing other than that contained in the operating instructions unless
you are qualified to do so.
·All work should be carried out by suitably qualified personnel.
LINE VOLTAGE:
Before connecting the AC adapter to the power line, make sure the voltage of the power
source matches the requirements of the device. Refer to the device Specifications for
information about the correct power rating for the unit.
WARNING: To Reduce the Risk of Electrical Shock and Fire
1. All servicing must be undertaken only by qualified service personnel. There are no user
serviceable parts inside the unit.
2. DO NOT plug in, turn on or attempt to operate an obviously damaged unit.
3. Ensure that the chassis ventilation slots/holes in the unit are NOT COVERED OR
BLOCKED.
4. Do not operate the device in a location where the maximum ambient temperature exceeds
40°C (104°F), or is below 0°C (32°F).
LITHIUM-ION BATTERY WARNINGS:
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1. Please read the RRC2057 battery user manual shipped with this product before use. It
includes very important safety, charging, operational and disposal information. This user
manual can also be downloaded at http://www.rrc-ps.com/.
2. For safety reasons, the battery is prevented from discharging (i.e. from powering the
codec) if the internal temperature reaches a pre-set threshold. If a battery temperature
warning is displayed, the battery should be removed from the codec and allowed to cool.
3. For safety reasons, the battery is prevented from charging if the internal temperature
reaches a pre-set threshold. Move the codec to a cooler location to allow the battery to
continue charging.
4. If a battery is installed and the “battery unavailable” icon appears (or the battery icon
doesn’t appear at all). The battery should immediately be removed from the codec.
Please contact Tieline if this situation persists.
5. The battery may continue to charge when external power is applied to the codec even
when the codec is off.
6. When external power is not being applied to the codec, the battery will discharge slowly
even if the codec is off. To avoid depleting the battery it should be removed from the
codec when not in use.
BATTERY TRANSPORTATION
1. This device includes a Lithium-ion battery and it is the owner’s responsibility to ship this
device in full compliance with all of the latest applicable transportation regulations. For
air transport, refer to current IATA and FAA regulations, as appropriate, and to your
carrier for air transport compliance information. For worldwide sea transportation
compliance information refer to the IMO-IMDG code (special provision 188). For
European road transportation compliance information see ADR (special provision 188).
2. When the codec is first shipped from Tieline to the customer the battery pack is
delivered in shipping-mode (status display off, no measurable voltage at the connector).
3. Please request the RRC2057 Material Safety Data Sheet from RRC at http://www.rrc-
ps.com/ for additional transportation and regulatory information.
GENERAL WARNINGS:
1. Do not operate the codec on a hot surface.
2. Only operate the codec within the specified environmental conditions. The codec is
considered to be in an operational state when external power is being supplied or the
battery is installed, even if the codec is off.
3. If the environmental conditions exceed the specified values, the codec should be
switched off, external power should be removed and the battery should be removed from
the codec.
4. Do not operate or store the codec in direct sunlight for an extended period of time. Heat
build-up due to sunlight exposure can cause permanent damage to the codec that is not
covered under warranty.
RADIO FREQUENCY (RF) SAFETY INFORMATION:
IMPORTANT: To satisfy radio frequency exposure compliance requirements, the antenna
and transmitter in the ViA codec, or cellular module antennas/transmitters, must be at
least 20 cm from all persons and must not be used in conjunction with any other antennas
or transmitters. Only use the product with the supplied antenna/s. Failure to adhere this
may result in the product exceeding RF exposure limits and may void the user’s
authorization to operate the equipment.
The device has an internal Wi-Fi antenna which is located at the rear of the unit. For
optimum performance with minimum power consumption do not shield the device or cover
with any object. Covering the antenna affects signal quality, may cause the product to
operate at a higher power level than needed, and may shorten battery life.
Due to the possibility of radio frequency (RF) interference, it is important that you follow any
special regulations regarding the use of radio equipment. Follow the safety advice:
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·Operating your device close to other electronic equipment may cause interference if
the equipment is inadequately protected. Observe any warning signs and
manufacturers’ recommendations.
·Different industries and businesses restrict the use of cellular devices. Respect
restrictions on the use of radio equipment in fuel depots, chemical plants, or where
blasting operations are in process. Follow restrictions for any environment where you
operate the device.
·Do not place the antenna outdoors.
·Switch OFF your wireless device when in an aircraft. Using portable electronic
devices in an aircraft may endanger aircraft operation, disrupt the cellular network,
and is illegal. Failing to observe this restriction may lead to suspension or denial of
cellular services to the offender, legal action, or both.
·Switch OFF your wireless device when around gasoline or diesel-fuel pumps and
before filling your vehicle with fuel.
·Switch OFF your wireless device in hospitals and any other place where medical
equipment may be in use.
Sécurité relative aux appareils à radiofréquence (RF)
À cause du risque d'interférences de radiofréquence (RF), il est important de respecter
toutes les réglementations spéciales relatives aux équipements radio. Suivez les conseils
de sécurité ci-dessous.
·Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des
interférences si les équipements ne sont pas bien protégés. Respectez tous les
panneaux d'avertissement et les recommandations du fabricant.
·Certains secteurs industriels et certaines entreprises limitent l'utilisation des
appareils cellulaires. Respectez ces restrictions relatives aux équipements radio dans
les dépôts de carburant, dans les usines de produits
chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les
restrictions relatives à chaque type d'environnement où vous utiliserez l'appareil.
·Ne placez pas l'antenne en extérieur.
·Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques
portables en avion est illégale: elle peut fortement perturber le fonctionnement de
l'appareil et désactiver le réseau cellulaire. S'il ne respecte pas cette consigne, le
responsable peut voir son accès aux services cellulaires suspendu ou interdit, peut
être poursuivi en justice, ou les deux.
·Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant
de remplir le réservoir de votre véhicule de carburant.
·Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des
appareils médicaux sont susceptibles d'être utilisés.
Interference with Pacemakers and Other Medical Devices
Potential interference:
Radio frequency energy (RF) from cellular devices can interact with some electronic
devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test
method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular
devices. This test method is part of the Association for the Advancement of Medical
Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI. The FDA continues
to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.
Precautions for pacemaker wearers:
If EMI occurs, it could affect a pacemaker in one of three ways:
·Stop the pacemaker from delivering the stimulating pulses that regulate the heart's
rhythm.
·Cause the pacemaker to deliver the pulses irregularly.
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·Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed
rate.
Based on current research, cellular devices do not pose a significant health problem for
most pacemaker wearers. However, people with pacemakers may want to take simple
precautions to be sure that their device doesn't cause a problem.
·Keep the device on the opposite side of the body from the pacemaker to add extra
distance between the pacemaker and the device.
·Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the
device in a shirt or jacket pocket directly over the pacemaker).
Vehicle Safety
When using your device in a vehicle:
·Do not use this device while driving.
·Respect national regulations on the use of cellular devices in vehicles.
·If incorrectly installed in a vehicle, operating the wireless device could interfere with
the vehicle’s electronics. To avoid such problems, use qualified personnel to install
the device. The installer should verify the vehicle electronics are protected from
interference.
·Using an alert device to operate a vehicle’s lights or horn is not permitted on public
roads.
·UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this
device for installation in a vehicle or other outdoor locations. UL Certification does not
apply or extend to use vehicles or outdoor applications or in ambient temperatures
above 40° C.
Device Maintenance
When maintaining your device:
·Do not attempt to disassemble the device. There are no user serviceable parts inside.
·Do not expose your device to any extreme environment where the temperature or
humidity is high.
·Do not expose the device to water, rain, or spilled beverages. It is not waterproof.
·Do not place the device alongside computer discs, credit or travel cards, or other
magnetic media. The information contained on discs or cards may be affected by the
device.
·Using accessories, such as antennas, that Tieline has not authorized or that are not
compliant with Tieline's accessory specifications may invalidate the warranty.
SAFE LISTENING GUIDANCE
WARNING: LISTENING TO AUDIO AT EXCESSIVE VOLUMES CAN CAUSE
PERMANENT HEARING DAMAGE. USE AS LOW A VOLUME AS POSSIBLE.
Over exposure to excessive sound levels can damage your ears resulting in permanent
noise-induced hearing loss (NIHL). Please use applicable health and safety authority
guidelines on maximum exposure limits. As a rule of thumb, avoid extended periods
listening to sound pressure levels (SPLs) of 85dBA or higher.
CHINESE SAFETY WARNINGS:
This device must only be used in not-tropical climate regions.
This device must only be used at altitude not exceeding 2000 meters.
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JAPANESE SAFETY WARNINGS:
Statement for Class A VCCI-certified Equipment:
Translation of previous Class A VCCI Statement: This is a Class A product based on the
standard of the Voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance
may occur, in which case, the user may be required to take corrective action.
Special Notices for North American Users:
For North American power connection, select a power supply cord that is UL Listed and
CSA Certified 3 - conductor, [18 AWG], terminated in a molded on plug cap rated 125 V, [5
A], with a minimum length of 1.5m [six feet] but no longer than 4.5m.
Special Notices for European Users:
For European connection, select a power supply cord that is internationally harmonized and
marked “<HAR>”, 3 - conductor, 0,75 mm2 minimum mm2 wire, rated 300 V, with a PVC
insulated jacket. The cord must have a molded on plug cap rated 250 V, 3 A.
Interconnection Cabling:
Cables for connecting to the unit's RS232 and Ethernet Interfaces must be UL certified type
DP-1 or DP-2. (Note: when residing in non-LPS circuit)
Overcurrent Protection:
A readily accessible listed branch-circuit over current protective device rated 15 A must be
incorporated in the building wiring for the power input.
Replaceable Batteries:
The equipment is provided with replaceable batteries, and if replaced by an incorrect battery
type, then an explosion may occur.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
BATTERY TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
This equipment is provided with a long life replaceable Panasonic CR2032 model 3V
manganese dioxide lithium coin battery. Service personnel should only replace this battery
with the same brand and type of battery. If this is replaced by an incorrect battery type, then
an explosion may occur. Contact the manufacturer to view the Material Safety Data Sheet for
this battery.
This equipment is provided with a replaceable RRC2057 Lithium-ion battery. Service
personnel should only replace this battery with the same brand and type of battery. If this is
replaced by an incorrect battery type, then an explosion may occur. Contact the
manufacturer to view the Material Safety Data Sheet for this battery.
End of Life Statement
Tieline hereby declares that all materials, components and products supplied are in full compliance
with RoHS & WEE directives. This product must be disposed of according to local laws and
regulations. Because the product contains a battery it must be disposed of separately from
household waste. Do not incinerate, but take it to a recycling facility.
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Warranty and Disclaimer
This equipment manufactured by Tieline is warranted by Tieline against defects in material and
workmanship for two years from the date of original purchase. During the warranty period, we will
repair or, at our option, replace at no charge a product that proves to be defective, provided you
obtain return authorization from Tieline and return the product, shipping prepaid, to Tieline. For return
authorization, contact Tieline's US or Australian office (see www.tieline.com).
This Warranty does not apply if the product has been damaged by accident or misuse or as the
result of service or modification performed by anyone other than Tieline. With the exception of the
warranties set forth above, Tieline makes no other warranties, expressed or implied or statutory,
including but not limited to warranties of merchantability and fitness for a particular purpose, which
are hereby expressly disclaimed. Use of this product is subject to Tieline's SOFTWARE LICENSE
and WARRANTY conditions, which should be viewed at www.tieline.com before using this product.
In no event will Tieline, its directors, officers, employees, agents, owners, consultants or advisers
(its “Affiliates”), or authorized dealers or their respective Affiliates, be liable for incidental or
consequential damages, or for loss, damage, or expense directly or indirectly arising from the use of
any Product or the inability to use any Product either separately or in combination with other
equipment or materials, or from any other cause.
Whilst every effort has been made to ensure the accuracy of this manual we are not responsible for
any errors or omissions within it. The product specifications and descriptions within this manual will
be subject to improvements and modifications over time without notice, as changes to software and
hardware are implemented. This codec can provide high voltages on inputs and suitable broadcast
equipment must be used at all times. Tieline takes no responsibility for any damage to equipment
attached to the codec.
Battery Warranty
Tieline expressly disclaims any and all implied warranties on the RRC Li-ion Smart Battery Pack
RRC2057. The manufacturer's warranty applies. Contact the battery manufacturer for any warranty
claims. To contact the battery manufacturer visit their website at http://www.rrc-ps.com/.
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2 How to Use the Documentation
Manual Conventions
Warnings: Instructions that, if ignored, could result in death or serious personal injury
caused by dangerous voltages or incorrect operation of the equipment. These must be
observed for safe operation.
Cautions: Instructions warning against potential hazards, or to detail practices that must
be observed for safe operation and to prevent damage to equipment or personnel.
Important Note: Information you should know to connect and operate your codec
successfully.
Information specific to IP connections.
Information specific to ISDN connections.
Information specific to POTS connections.
Typographic Conventions
·Codec software elements are in Arial bold, e.g. Contacts
·Codec hardware elements are in bold Capitals, e.g. KEYPAD
·Codec button states are in bold capitals and surrounded by square brackets, e.g. [ON] or [OFF]
Codec Configuration Descriptions
Codec configuration descriptions primarily focus on tapping the TOUCH SCREEN because this is
generally simpler than using the NAVIGATION buttons. However, most settings and operations can
be configured by either using the TOUCH SCREEN, or NAVIGATION buttons and the OK button.
Toolbox Web-GUI configuration for the codec is included in separate sections within this user
manual.
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3 Glossary of Terms
AES/EBU
Digital audio standard used to carry digital audio signals between devices
AES3
Official term for the audio standard referred to often as AES/EBU
AES42
AES standard for acoustics - Digital interface for microphones
APN
A gateway between a cellular network and another computer network.
BRI
Basic Rate Interface for ISDN services
CCC
Cloud Codec Controller
CSRF
Cross-Site Request Forgery (CSRF) is an attack that forces a user to execute
unwanted actions on a web application in which they are currently
authenticated.
DHCP
A network protocol enabling a server to automatically assign an IP address to a
device from a defined range of numbers
DN
Directory Number for ISDN
DNS
The Domain Name System (DNS) is used to assign domain names to IP
addresses over the World-Wide Web
Domain
A group of computers or devices on a network which are administered with
common rules and procedures. Devices sharing a common part of the IP
address are said to be in the same domain
DSCP
The Differentiated Services Code Point is a field in an IP packet header for
prioritizing data when traversing IP networks
Failover
Method of switching to an alternative backup audio stream if the primary
connection is lost.
Fuse-IP
Tieline bonding of IP interfaces to aggregate data
GPIO
General-purpose Input/Output
GUI
Graphical User Interface
HTML5
A markup language used for structuring and presenting content on the internet.
It is the fifth major version of the HTML standard.
IFB
Interrupted Foldback/Interruptible Foldback: an intercom circuit consisting of a
mix-minus program feed sent to talent, which can be interrupted and replaced
by a producer's or director's intercom microphone
ISDN
Integrated Services Digital Network
ISP
Internet Service Providers (ISPs) are companies that offer customers access to
the internet
IP
Internet Protocol; used for sending data across packet-switched networks
LAN
Local Area Network; a group of computers and associated devices sharing a
common communications link
Latency
Delay associated with IP networks and caused by algorithmic, transport and
buffering delays
LIO
Logic Input/Output
MIB
A management information base (MIB) is a database used for managing the
entities in a communications network. This term is associated with the Simple
Network Management Protocol (SNMP).
Multicast
Efficient one to many streaming of IP audio using multicast IP addressing
Multi-unicast
A multi-unicast program (also known as multiple unicast) can transmit a single
audio stream with common connection settings to a number of different
destinations.
MSN
Multiple Subscriber Number for ISDN
NAT
Network Address Translation is a system for forwarding data packets to different
private IP network addresses that reside behind a single public IP address.
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Packet
A formatted unit of data carried over packet-switched networks.
PAT
Port Address Translation is related to NAT; a feature of a network device that
allows IP packets to be routed to specific ports of devices communicating
between public and private IP networks
POTS
Plain old telephone system: copper phone network infrastructure
PSTN
Public switched telephone network which is another term for POTS (see
previous)
PSU
Power Supply Unit
QoS
Quality of Service priority is given to different users or data flows across
managed IP networks. This generally requires a Service Level Agreement (SLA)
with a Telco or ISP
RTP
A standardized packet format for sending audio and video data streams and
ensures consistency in the delivery order of voice data packets
Runtime (edits)
Configuration changes which have not yet been saved, e.g. Matrix Editor edits.
SDP
Session Description Protocol defines the type of audio coding used within an
RTP media stream. It works with a number of other protocols to establishes a
device’s location, determines its availability, negotiates call features and
participants and adjusts session management features
SIM
Subscriber Identity Module is an integrated circuit used to identify and
authenticate subscribers on mobile cellular devices.
SIP
Session Initiation Protocol is a common protocol which works with a myriad of
other protocols to establish connections with other devices to provide
interoperability
SLA
Service Level Agreements (SLAs) a contractual agreement between an ISP and
a customer defining expected performance levels over a network
SmartStream
PLUS
Tieline implementation of redundant IP streaming.
SNMP
Simple Network Management Protocol: Simple Network Management Protocol:
a protocol used mostly in network management systems to monitor devices for
conditions that warrant administrative attention.
SPID
Service Profile ID for identifying devices over ISDN networks
SPL
Sound pressure level
SSL
Secure Sockets Layer is a security protocol for establishing encrypted links
between a web server and a browser for online communication
STL
Studio-to-transmitter link for program audio feeds
STS
Studio-to-studio audio link
STUN
The STUN protocol (Simple Traversal of UDP through NATs) assists devices
behind a NAT firewall or router with packet routing. A STUN client generates
STUN requests and a STUN server, attached to the public internet, receives
STUN requests and sends responses.
TCP
Transmission Control Protocol ensures reliable in-order delivery of data packets
between a sender and a receiver
TieLink
Traversal Server used to add Tieline codecs to a TieServer Domain and
centralize codec contact list management, by providing self-discovery of
codecs within call-groups, and NAT traversal to simplify connections.
TieServer
Centralized servers providing domain management facilities for Tieline
applications including the TieServer Console, Cloud Codec Controller and
TieLink Traversal Server.
TieServer
Domain
A high-level group, associated with a particular broadcaster/customer, that is
used to securely demarcate their Tieline assets from other
broadcasters/customers. It applies to usage and management of Tieline
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codecs and Report-IT users when using Tieline applications including the
TieServer Console, Cloud Codec Controller and TieLink Traversal Server.
TLS
Transport Layer Security is an updated version of SSL.
TTL
Time-to-Live is the setting used in multicast servers to ensure data packets
have a finite life and don't cause congestion over networks
UDP
User Datagram Protocol: the most commonly used protocol for sending internet
audio and video streams. UDP packets include information which allows them
to travel independently of previous or future packets in a data stream
Unicast
Broadcasting of a single stream of data between two points
VLAN
Virtual Local Area Network: partitioning of a single layer-2 network to create
multiple distinct broadcast domains
WAN
Wide Area Network; a computer network spanning regions and/or countries to
connect separate LANs
WheatNet-IP
Network system that utilizes Internet Protocol to enable audio to be intelligently
distributed to devices across scalable networks
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ViA User Manual v3
4 Items Shipped with ViA
Your new ViA codec is shipped with the following items:
1. ViA codec.
2. 12VDC power supply.
3. Rechargeable Li-ion battery pack RRC2057.
4. Protective case.
Immediately contact Tieline or your dealer if any of these items are missing or damaged.
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5 Introduction
ViA connects to, and is compatible with, any Tieline codec supporting IP, ISDN and POTS
connections. It is designed to seamlessly integrate with Tieline’s Merlin and Merlin PLUS audio
codecs to transmit high fidelity, full duplex stereo program audio with a separate bidirectional IFB
circuit. ViA connection options include:
1. IP over fiber optic networks, LANs, WANs, the internet and satellite IP.
2. Cellular wireless networks using USB modems or an optional cellular module.
3. Internal Wi-Fi .
4. ISDN using an optional ViA ISDN module.
5. POTS using an optional ViA POTS module.
ViA has an long list of features, some of which include:
·Dual Gigabit (10/100/1000) Ethernet ports with automatic switching for redundancy.
·Dual USB ports for wireless modems and an external USB keyboard.
·Fuse-IP bonding technology to aggregate data from multiple IP interfaces.
·SmartStream PLUS redundant streaming for high reliability over IP networks without Quality of
Service.
·Record and playback capability.
·IPv4 & IPv6 compatible and ready.
·Matrix Editor with crosspoint input/output routing.
·Fast charging internal battery and external DC power supply.
·Uncompressed linear PCM audio plus the low-delay, cascade resilient aptX® Enhanced
algorithm.
·Other popular algorithms including LC-AAC, HE-AAC v1 and v2, AAC-LD, AAC-ELD, Opus,
MPEG-1 Layer II and III, Tieline Music and MusicPLUS, G.722 and G.711.
·Asymmetric encoding.
·SNMP and integrated alarm management.
·HTML5 Toolbox GUI enables remote codec control over WANs.
·Low latency in-band RS-232 auxiliary data channel.
·4 x Control Port in/outs plus WheatNet-IP LIO compatibility.
·AES3 input (stereo) and support for AES 42 Mode 1 and Mode 2 microphones in input 1.
·Configurable software rules engine via a GUI for Control Port functions.
·Simple, user-friendly touch screen menus.
·Support for multiple languages*.
* Supported in later releases.
Compatibility
ViA connects over IP to any compatible codec brand that supports the EBU N/ACIP tech 3326
standard using SIP and SDP protocols. The codec also connects to competitor ISDN codecs in
'sessionless' mode. ViA is also POTS-compatible with Comrex® Vector, Matrix® or BlueBox®
codecs. ViA supports a wide range of commonly used algorithms such as Opus, AAC, MPEG
Layer 2, G.722, G.711, aptX® Enhanced and many, many more.
Please see the Connection Guide for instructions on getting connected for the first time.
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ViA User Manual v3
6 Battery Use and Power Management
ViA has an internal battery slot on the rear panel designed for high performance RRC2057 Lithium-
ion batteries. Only use this battery in the codec.
Caution:
1. Please read the important safety and user information in the manufacturer user manuals
for both the battery and any external charger purchased separately before use.
2. The internal BATTERY is delivered in shipping-mode (status display off, no measurable
voltage at the connector). Attach the codec power supply to the POWER SOCKET to
charge the battery. When you start the charge cycle the BATTERY will be activated.
Charge fully before first use.
3. If the codec is off the BATTERY continues to charge when external power is applied to
the codec.
Inserting the Battery
1. Push down on the BATTERY CASE CLIP to open the lid to the battery compartment.
2. Insert the BATTERY carefully and ensure the grooves at the bottom of the BATTERY line up
correctly with the bottom of the BATTERY COMPARTMENT. Note: It should slide in smoothly.
3. Replace the BATTERY CASE CLIP carefully by lining up the two protruding plastic lugs with the
base of the compartment, then push the center of the BATTERY CASE CLIP to close it fully.
Removing the Battery
1. Push down on the BATTERY CASE CLIP to open the lid for the BATTERY COMPARTMENT.
2. Pinch the tag on the BATTERY to pull it slowly out of the BATTERY COMPARTMENT.
Charging the Battery
When the power supply is connected to the codec's POWER SOCKET it will charge the internal
BATTERY in less than 4 hrs.
Battery Indications
The battery has a charge status button to verify its charge state when it is [ON]. The POWER
button is green when the power supply is connected to the codec's power socket. When the codec
is operating on battery power it provides the following battery level indications:
1. The Battery symbol and charge remaining is visible in the Status Bar in the top right corner
of the TOUCH SCREEN.
2. When operating on battery power the POWER button indications are as follows:
LED Indication
Battery State
GREEN LED (Solid)
Battery level is between 21 - 100 %
ORANGE LED (Solid)
Battery level is between 11 - 20 %
RED LED (Solid)
Battery level is between 6 - 10 %
RED LED (Flashing)
Battery level is 5% or lower
Low Battery Headphone Alarm Tones
A low battery alarm is audible in the headphones when the battery level reaches 20%, 10% and 5%.
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© Tieline Research Pty. Ltd. 2020
1. Alarm tones are audible in the left headphone output of HP 1-3.
2. A warning dialog is displayed on the TOUCH SCREEN until acknowledged.
3. The ALARM LED flashes until acknowledged, and then turns solid red.
Tap the TOUCH SCREEN or touch any codec controls to acknowledge the alarm and stop the alarm
tones.
Touch Screen Battery Indications
The percentage of battery charge remaining is displayed next to the battery symbol in the Status
Bar on the TOUCH SCREEN. In addition:
·When power is attached to the codec the BATTERY symbol is green and the white Power
symbol is displayed.
·When operating on battery power the BATTERY symbol is white.
Symbol
Battery State
Power is attached to the codec and the battery is charging.
The battery is fully charged and no power is attached to the codec.
The battery is fully charged and the external power supply is in use.
Unknown battery error while the external power supply is attached. The battery
should immediately be removed from the codec. Please contact Tieline if this
situation persists.
Unknown battery error. The battery should immediately be removed from the
codec. Please contact Tieline if this situation persists.
The battery is too hot or too cold. Move the codec to a cooler or warmer
location as required.
The battery has overheated or is faulty. For safety reasons the battery will be
prevented from discharging and powering the codec. Plug in external power to
prevent imminent shutdown. The battery MUST be removed from the codec and
allowed to cool.
An external power supply is attached and the battery is too hot or too cold and
not charging. For safety reasons, the battery is prevented from charging if the
internal temperature is above or below pre-set thresholds. Move the codec to a
cooler or warmer location as required, to allow the battery to continue charging.
An external power supply is attached and the battery has overheated or is
faulty. For safety reasons the battery is prevented from charging, or
discharging and powering the codec. The battery MUST be removed from the
codec and allowed to cool.
HTML5 Toolbox Web-GUI Low Battery Indications
A low battery icon is displayed in the HTML5 Toolbox Web-GUI when the battery level is 20 percent
or lower. This flashes until it is acknowledged on the unit itself.
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