Guarantee
If any Codelocks mechanical lock should develop a fault, at any time due to manufacturing, just call the
Codelocks helpline and arrange for it to be repaired free of charge.
Diagnostics
Use these simple guides to diagnose any issues you may have whilst fitting the lock. Simple.
1. On latch locks only. The outside knob and inside handle retract the latch when turned TOWARDS the
door frame.
The spindle is positioned at the wrong angle.
Refer to the installation instructions. Remove lock from door and reposition the spindle as shown in
the instructions. On hold open locks ensure that the blue handing screw on the lever handle plate is
in the correct hole.
2. The knob will not turn after entering the original code.
The code does not match the card.
Remove the lock from the door, turn the lock case upside down and check that the coloured
tumblers correspond with the code on the card. NB: the ‘C’ tumbler is not coloured - but MUST start
every code.
3. The knob will not turn after entering a newly changed code.
One or more of the code tumblers are the wrong way around.
Re-read the code change instruction and check that the square notches on the tumblers face to the
outside edge of the lock with thesquare edgeon top.
4. The latchbolt does not move smoothly in and out.
The lock is installed incorrectly.
Check that the lock is square on the door and positioned accurately over the latch. Check that the
latch is positioned horizontally and parallel to the door surfaces.
5.The inside and outside knobs do not return easily to the centre position after use.
The spindle is too long for the door thickness.
The spindle must not project more than 30mm (1⁄") into the inside handle. If it does then it will
be trapped between the front and back handles and prevent them moving easily. The spindle must
be shortened.
6. The inside handle does not retract the latch.
The spindle is too short for the door thickness.