CognitiveTPG A799II User manual

A799II Two-Color Thermal Receipt Printer Setup Guide
Thank you for selecting CognitiveTPG Model A799II Two-Color Single Station
Thermal POS Receipt Printer
BEST PRINTER... BEST PRICE!
You have chosen the world’s most innovative thermal receipt printer. A799II features
ultra-fast printing, industry-leading durability and outstanding graphics capability.
Please review this Setup Guide and visit www.CognitiveTPG.com > Support > Drivers
& Downloads to nd the latest printer drivers, software, and documentation, including
the A799II User Guide and A799 Series Programming Guide. If you have any questions,
please call us at 800-732-8950 or 607-274-2500 or visit www.CognitiveTPG.com.
Please visit the website’s Warranty Registration section to register your printer and
provide feedback on its quality.
Setting up the printer (Pages referenced are from the User Guide)
1Unpack the printer, saving all packing materials for future shipping or storage (page 11).
Made under one or more of the following U.S. patents: 4886381, 5579043,
5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090,
5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483,
6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
Other U.S. and international patents pending.
2Load the roll of paper (page 12). You can change the paper type used in this printer
(page 22).
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact
CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this equipment
or the substitution or attachment of connecting cables and equipment other than those specied by CognitiveTPG. The
correction of interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of
the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,
power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS (limited
power source), input rated 100-240 Vac, 1.6 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.
Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply
and CognitiveTPG printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for
FCC and CE mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country
of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and rmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or mechanical,
for any purpose without the express written permission of CognitiveTPG.
Copyright
Copyright © 2017 by CognitiveTPG, LLC.
950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA. Property of CognitiveTPG, LLC.
Trademarks
CognitiveTPG™ is a trademark of CognitiveTPG, LLC.
Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Website: http://www.CognitiveTPG.com
A799 - 2SUG000 Rev. G 12/2017 Printed in China

6Congure the printer if necessary (page 24).
Power on printer while holding down the receipt feed button to enter Cong Menu
REF#: 189-1300058 REV L
EU Declaration of Conformity
In accordance with EN ISO 17050-1:2010
Object of the Declaration:
Product: Thermal Receipt Printer
Model: A798-XXXX-XXXX
A799-XXXX-XXXX (X = any alphanumeric character)
Manufacturer: CognitiveTPG, LLC
Address: 950 Danby Road, Suite 200, Ithaca, NY 14850 USA
This declaration is issued under the sole responsibility of the manufacturer
The object of the declaration described above is in conformity with the relevant Union harmonization
legislation: 2014/35/EU The Low Voltage Directive
2014/30/EU The Electromagnetic Compatibility Directive
2011/65/EU The Restriction of Hazardous Substances Directive
Conformity is shown by compliance with the applicable requirements of the following documents:
Harmonized Standards:
EN 50581:2012 Technical documentation for the assessment of electrical and electronic products with
respect to the restriction of hazardous substances
EN 55024:2010 Information Technology Equipment Immunity Characteristics
EN 55022:2010/AC:2011 EMC, Class B, Limits and Methods of Measurement of Interference
Characteristics of IT Equipment
EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 +A2:2013
IEC 60950-1 (ed.2);am2- Product Safety Standard.
Signed for and on behalf of: CognitiveTPG, LLC
Place of issue: Ithaca, NY USA
Date of issue: 5/27/2016
Name: Jeffrey C Phoenix
Position: Compliance engineer
Signature:
3Choose a location for the printer.
4Connect the following cables based on your conguration, using a-d below.
When using USB(step“b”below),
use caution to ensure the USB
cable is connected to the USB
connector and not into the
cash drawer connector that is
on the right back of the printer.
RS-232C
Communication
Connector
USB
Connector
Power
Supply
Connector
Cash
Drawer
Connector
Connector
Interface
Panel





aCash drawer (if your installation includes this feature, page 15).
b9-pin serial or USB cable (serial: page 16; USB: page 17).
cConnect the power cable (page 18).
dRoute cables as shown for your setup conguration (page 19). All cables shown for
routing purposes only. Do not connect USB and RS232 cables at the same time.
5Run a diagnostic test (page 22).
- Set Firmware Features - > 8 clicks
*** A799II - Diagnostics Form ***
Model number : A799-780D-TD00
Serial number : 0000000000
Loader Firmware
P/N : PN#: 189-799L111
Date : Nov 10 2015
Flash Firmware
Revision : V1.42
CRC : C0F4
P/N : 189-799A142A
H/W parameters
Flash Memory Size : 8 Mbytes
Flash Logos/Fonts : 640 kbytes
Flash User Storage : 0 kbytes
Flash Perm’nt Fonts : 5504 kbytes
Flash Journal Size : 0 kbytes
SRAM Size : 8192 kbytes
Head settting : H
Motor ID : 1
Paper Type Setting : Type 0, Monochrome
Color Density Adj : n/a
Print Density, Mono : 100%
Max Speed : 350 mm/sec
Paper Width : 80 mm
Max Power : Level 1
Knife : Enabled
Partial Cut : 135 steps
Paper Low Sensor : Enabled
No Paper Low Extension
Comm. Interface
Interface : USB
RX Buer Size : 4096
USB Driver Type : Printer Class
Interface : RS232
RX Buer Size : 4096
Parameters
Baud Rate : 115200
Data Bits : 8
Stop Bit : 1
Parity : NONE
Flow Control : DTR/DSR
Reception Errors : Ignore
Resident Code Pages : 437, 720, 737, 775, 850
852, 857, 858, 860, 862..
Press Feed Button Within the
Next Two Seconds
***To Enter Printer Cong Menu***