CognitiveTPG ColorPOS A799 User manual

A799 Two-Color Thermal Receipt Printer Setup Guide
Thank you for selecting CognitiveTPG Model A799 Two-Color Single Station
Thermal POS Receipt Printer
STRENGTH... ENDURANCE... SPEED!
You have chosen the world’s most innovative thermal receipt printer. A799 features
ultra-fast printing, industry-leading durability and outstanding graphics capability.
Please review this Setup Guide and follow the prompts on the installation CD. Additional
information can be found in the A799 User Guide and A799 Programmer Guide, which
are included on the disk. If you have any questions, please call us at 800-732-8950 or
607-274-2500 or visit www.CognitiveTPG.com. Please visit the website to register
your printer and provide feedback on its quality.
Setting up the printer (Pages referenced are from the User Guide)
1Unpack the printer, saving all packing materials for future shipping or storage (page 11).
Made under one or more of the following U.S. patents: 4886381, 5579043,
5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090,
5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483,
6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
Other U.S. and international patents pending.
2Load the roll of paper (page 12). You can change the paper type used in this printer (page
24).
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there
is no guarantee that interference to radio communications will not occur in a particular commercial installation. If
this equipment does cause interference, which can be determined by turning the equipment o and on, the user is
encouraged to contact CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this
equipment or the substitution or attachment of connecting cables and equipment other than those specied by TPG,
Inc. The correction of interferences caused by such unauthorized modication, substitution or attachment will be the
responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power
supply, power cord, and interface cable which are sold for use with this product or which meet the following
parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, limited
energy source, input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A for 55 watt unit; 100-240 Vac,
2.0A, 50/60 Hz, output rate 24 Vdc, 3.125 A for 75 watt unit.
Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power
supply and CognitiveTPG printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or
earth ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your
system for FCC and CE mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted
on the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which
meet the particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the
country of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise.
When such trouble occurs, the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and rmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of CognitiveTPG.
Copyright
Copyright © 2009 by TPG IPB, Inc., 950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA.
Condential, Unpublished. Property of TPG IPB, Inc.
Trademarks
CognitiveTPG™ is a trademark of TPG IPB, Inc.
Microsoft, Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Website
http://www.CognitiveTPG.com
A799 - SUG0002 Rev. C 11/09 Printed in the USA

When the printer is congured for USB, this
location will show either: “USB Driver Type:
Native”, “USB Driver Type: Printer Class”, or“USB
Driver: Comm Class”.
6Congure the printer if necessary (page 20).
*** A795 - Diagnostics Form ***
*********
*********
MAIN MENU
MAIN MENU
**********
**********
*******************************
*******************************
Select a sub-menu :
- EXIT -> 1 click
- Print Current Configuration -> 2 clicks
- Set Communication Interface -> 3 clicks
- Set Diagnostics Modes -> 4 clicks
- Set Emulation/Software Options -> 5 clicks
- Set Hardware Options -> 6 clicks
- Set Paper Type -> 7 clicks
Enter code, then hold Button DOWN
at least 1 second to validate
DECLARATION OF CONFORMITY
Type of Equipment: Information Technology Equipment – Printer
Model: A798-XXXX-XXXX
Model: A799-XXXX-XXXX (X = any alphanumeric character)
Applicable EU Directives:
2004/108/EC (electromagnetic compatibility directive)
2006/95/EC (low voltage directive for product safety)
Harmonized Standards:
EN 55024 (1998/A1:2001/A2:2003) Information Technology Equipment Immunity Characteristics
EN 55022 (1998/A1:2000/A2:2003) EMC, Class A, Limits and Methods of Measurement of Interference
Characteristics of IT Equipment
IEC 60950-1 (2005) Second Edition - Product Safety Standard.
“TPG IPB, Inc., 950 Danby Road, Ithaca, New York, 14850, declares that the equipment specified
above conforms to the referenced EU Directives and Harmonized Standards.”
Date: Feb 6, 2009
Randy Bullock, Regulatory Compliance Engineer, CognitiveTPG and TPG IPB Ref #: 189-1300058 Rev C
Print Test and Conguration Menu Sample.
Samples will vary depending on the printer model.
The A799 is LogoEZ® compatible for ease of
setting-up your logo and two-color design needs.
3Choose a location for the printer.
4Connect the following cables based on your conguration, using a-b below.
When using USB(step“b”below),
use caution to ensure the USB
cable is connected to the USB
connector on the back left of
the printer and not into the
cash drawer connector that is
on the right back of the printer.
Connector
Interface
Panel
USB
Connector
RS-232C Communication
Connector
(9-pin shown)
CAUTION:
DO NOT plug the
USB Cable here
Power
Supply
Connector
Cash Drawer
Cable
Strain Relief
Cash
Drawer
Connector
Open
Cover
Push and hold
Paper Feed Button
while closing Cover
aCash drawer (if your installation includes this feature, page 15).
b9-pin or 25 pin Serial or USB cable (serial: page 16; USB: page 17).
cConnect the power cable (page 18).
dRoute cables as shown for your setup conguration (page 19).
Connector
Cover
(Closed)
Back of
Printer
USB
Cable
Power Supply
Strain Relief
USB Cable
Strain Relief
Cash Drawer
Cable
Communication
Connector
(RS-232C 9-pin)
(Route straight
out back of
printer and
tighten screws)
Power
Supply
Cable
(Straight
back)
USB Cable
Strain Relief
Power Supply
Strain Relief
USB
Cable
5Run a diagnostic test (page 19).