CognitiveTPG Del Sol DD2423 User manual

Troubleshooting
Printing Irregularities
Cycle power to reset printer, and run a print job again to see if problem
continues. Note: Queued print jobs will be lost when power is turned off.
Label Jam
DISCONNECT POWER.
Open printer to remove jammed labels.
If needed, the cutter blade can be raised
and lowered manually with a small Phillips
head screwdriver. On 4-inch models, insert the
screwdriver at an angle through the slot at
location A. Use location B on 2-inch models.
Remove the media from the cutter, clean, and close.
Caution! Do not attempt any further troubleshooting without first
contacting Cognitive Technical Support. Any tampering with the
printer may cause permanent damage and void the printer’s warranty.
Del Sol Cutter Specifications
The Del Sol Cutter is designed to cut between labels through the backing or
through receipt paper. Any other use of the cutter voids the warranty.
2" printer with cutter (width includes label backing):
Minimum media width: 0.75"
Maximum media width: 2.32"
4" printer with cutter (width includes label backing):
Minimum media width: 1.00"
Maximum media width: 4.25"
Use the Cognitive Programming Language commands, VARIABLE AUTOCUT
and PRESENT LABEL HALT, to specify label parameters (See Cognitive
Programmer’s Guide).
Contact Cognitive for all supply needs, including media and cleaning pens.
691 Corporate Circle, Golden, CO 80401
TEL [phone] FAX [phone]
www.cognitive.com
CCuutttteerrGGuuiiddee
Applicable Models: DD2423, DT2423, DD42X3, DT42X3
100-205-01_B ©2003 Cognitive. All Rights Reserved.
A
B
100-205-01

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1
2
1Cutter Maintenance
Follow the general printer maintenance instructions in
the Del Sol Quick Start Guide. Disconnect power.
Carefully clean the metal bar and cutter (A) inside the
printer and the outside slot (B) with a soft, lint free
cloth saturated with 99% isopropyl alcohol. This is
imperative to avoid adhesive build up and printer
jams. Also clean the label taken sensor (C).
Important: Properly cleaning the cutter may
require the blade to be moved. See the next
section, Troubleshooting, for instructions
on manually raising and lowering
the blade.
Caution! Incorrectly cleaning the
printer will cause permanent
damage and void the warranty.
Cognitive recommends a
certified cleaning pen for all
your printer's cleaning
requirements,
P/N 60-14-00-0002.
Cutter Operating Instructions
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3
Open Printer
Open the Del Sol printer mechanism as
explained in the Quick Start Guide.
Load Media
Load media on spindle (not
shown). Slide the media
between the upper and lower
media guides and through
the cutter. The media
should appear through
the slot on the front of
the printer.
Important: Use the
media spindle for
best cutter operation. Do
not attempt to feed anything
other than label media or
receipt paper through the
cutter.
Close Printer
Refer to the Del Sol Quick Start Guide to close the printer
mechanism. When power is applied or cycled, the printer goes
through a cut sequence. It is now ready to print and cut.
Del Sol desktop printers are available with a guillotine cutter option.
The following instructions supplement the Del Sol Quick Start Guide.
A
B
C
Important: Please read these instructions carefully as there are some
differences in operation from a standard Del Sol printer.