CognitiveTPG A798 User manual

A798 Thermal Receipt Printer Setup Guide
Thank you for selecting CognitiveTPG Model A798 Monochrome Single Station
Thermal POS Receipt Printer
WORLD CLASS PRINTING... AND VALUE!
You have chosen the industry’s best value in receipt printers. A798 combines sharp, high
speed monochrome printing with unsurpassed durability.
Please review this Setup Guide and visit www.CognitiveTPG.com > Support > Drivers
& Downloads to nd the latest printer drivers, software, and documentation, including
the A798 User Guide and A798 Programmer Guide. If you have any questions, please call
us at 800-732-8950 or 607-274-2500 or visit www.CognitiveTPG.com. Please visit the
website’s Warranty Registration section to register your printer and provide feedback on
its quality.
Setting up the printer (Pages referenced are from the User Guide)
1Unpack the printer, saving all packing materials for future shipping or storage (page 11).
Made under one or more of the following U.S. patents: 4886381, 5579043,
5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999,
5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902,
6504331, 5749277, 6722754, 6739773, 6784909. Other U.S. and international
patents pending.
2Load the roll of paper (page 12).
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there
is no guarantee that interference to radio communications will not occur in a particular commercial installation. If
this equipment does cause interference, which can be determined by turning the equipment o and on, the user is
encouraged to contact CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this
equipment or the substitution or attachment of connecting cables and equipment other than those specied by
CognitiveTPG. The correction of interferences caused by such unauthorized modication, substitution or attachment will
be the responsibility of the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power
supply, power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS
(limited power source), input rated 100-240 Vac, 2.0 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.
Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power
supply and CognitiveTPG printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or
earth ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your
system for FCC and CE mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet
the particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the
country of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When
such trouble occurs, the user may be required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and rmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of CognitiveTPG.
Copyright
Copyright © 2016 by CognitiveTPG, LLC, 950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in
USA. Property of CognitiveTPG, LLC.
Trademarks
CognitiveTPG™ is a trademark of CognitiveTPG, LLC.
Microsoft, Windows NT are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Website
http://www.CognitiveTPG.com
A798 - SUG0001 Rev. E 8/2016 Printed in USA

To enter Printer Config Menu :
1) Flip DIP switch #1 down
2) Reset the printer, while holding
the Paper Feed button down
Model number : A798-720D-TD00
Serial number : C073400014
Boot Firmware
Revision : V3.04
CRC : 74D1
P/N : 189-798B304A
Flash Firmware
Revision : V3.01
CRC : 4FFF
P/N : 189-7940497A
H/W parameters
Flash Memory Size : 2 Mbytes
Flash Logos/Fonts : 1152 kbytes
Flash User Storage : 64 kbytes
Flash Perm’nt Fonts : 0 kbytes
Flash Journal Size : 64 kbytes
SRAM Size : 128 kbytes
Head setting : C
Pre-Heating : Disabled
Print Density : 100%
Max Speed : 150 mm/sec
Paper Width : 80 mm
Max Power : 55 W
Knife : Enabled
Partial Cut : 125 steps
Paper Low Sensor : Disabled
Comm. Interface
RX Buffer Size : 4096
Interface type : RS232/USB
Parameters
Baud Rate : 115200
Data Bits : 8
Stop Bit : 1
Parity : NONE
Flow Control : DTR/DSR
Reception Errors : Ignore
USB Driver Type : Printer Class
USB Packet w/Error : Reject
Resident Code Pages : 437, 850, 852, 858
860, 863, 865, 866
1252, 862, 737, 857
1251, 1255, KZ-1048
Logo(s) defined : YES
User Char(s) defined : NO
Journal Unused : 64 kbytes
*** A798 – Diagnostics Form ***
When the printer is congured for USB, this
location will show either: “USB Driver Type:
Printer Class”, or “USB Driver: Comm Class”.
Print Test and Conguration Menu Sample.
Samples will vary depending on the printer model.
6Congure the printer if necessary (page 20).
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DECLARATION OF CONFORMITY
Model: A798-XXXX-XXXX
Model: A799-XXXX-XXXX (X = any alphanumeric character)
CognitiveTPG, LLC, 950 Danby Road, Ithaca, New York, 14850
This declaration of conformity is issued under the sole responsibility of the Manufacturer: CognitiveTPG, LLC
Information Technology Equipment –Thermal Printer
The object of the declaration described above is in conformity with Directive 2011/65/EU of the European Parliament and
of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic
equipment. With the exception of models A798-XXXP-XXXX and A799-XXXP-XXXX
Applicable EU Directives:
2004/108/EC (electromagnetic compatibility directive)
2006/95/EC (low voltage directive for product safety)
Harmonized Standards:
EN 50581:2012 Technical documentation for the assessment of electrical and electronic products with respect to the
restriction of hazardous substances
EN 55024:2010 Information Technology Equipment Immunity Characteristics
EN 55022:2010/AC:2011 EMC, Class B, Limits and Methods of Measurement of Interference
Characteristics of IT Equipment
EN 60950-1:2006 + A1:2010 + A11:2009 + A12:2011
IEC 60950-1 (ed.2);am1-Product Safety Standard.
Signed for and on behalf of CognitiveTPG, LLC
Ithaca, NY, March 20, 2013
Jeffrey C Phoenix, Regulatory Compliance Engineer, CognitiveTPG, LLC Ref #: 189-1300058 Rev K
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5Run a diagnostic test (page 19).
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dRoute cables as shown for your setup conguration (page 19).
cConnect the power cable (page 18).
b9-pin or 25 pin Serial or USB cable (serial: page 16; USB: page 17).
aCash drawer (if your installation includes this feature, page 15).
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When using USB(step“b”below),
use caution to ensure the USB
cable is connected to the USB
connector on the back left of
the printer and not into the
cash drawer connector that is
on the back right of the printer.
4Connect the following cables based on your conguration, using a-b below.
3Choose a location for the printer.