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Hardware Warranty
COMPanion Corporation’s scanners, printers, cash drawers, and other hardware devices are
warranted by COMPanion against defects in materials and workmanship for the specified period from
the date of shipment by COMPanion to the end-user. During this warranty period, we, or our
designated repair facility, will repair or replace (at our option) at no charge any device that proves to
be defective, provided you return the device, shipping prepaid, to COMPanion, following the return
guidelines below.
Standard Warranty Period: 12 Months
Extended Warranty Period: 36 Months
If the 36-Month Extended Warranty was purchased with your hardware, as designated on the packing
slip, the term will be added to the 12-Month Standard Warranty, for a total of 48 months of coverage.
This warranty does not apply to damage caused by accident or misuse, including by the use of paper
not sourced from COMPanion, or as the result of service or modification by anyone other than
COMPanion or our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy. Any
other implied warranty of merchantability or fitness is limited to the duration of this written warranty.
Some states, provinces, and countries do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential damages.
Some states, provinces, and countries do not allow for the exclusion or limitation of incidental or
consequential damages, and so the above limitations or exclusions may not apply to you.
Return Guidelines
Should your device fail to operate during the period of this warranty, contact COMPanion Customer
Support at 1-800-347-4942. Our staff will help resolve the issue or provide instructions to properly
return the device to COMPanion.