COMPANION V6450 User manual

Driver’s License Optical Scanner
Packing List
Thank you for purchasing COMPanion’s Driver’s License Optical Scanner. This package should contain the
following items. If any are missing or damaged, please call COMPanion at 1-800-347-6439 or
1-801-943-7277. For Customer Support, call 1-800-347-4942.
This packing list is used for the Indicated product(s):
❑Driver’s License Optical Scanner—V6450
Your package should contain the following:
❑ScanShell Driver’s License Scanner
❑Soft Protective Case
❑USB Cable
❑Fabric Cleaning Card
❑2 Calibration Cards
❑2 Clear Card Sleeves
❑Driver’s License Scanner Software CD
❑Scanner Installation Guide
❑COMPanion Exchange and Warranty Repair Policy
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Driver’s License Optical Scanner
Installation Guide
Copyright ©2013 Evelyn Manufacturing, All Rights Reserved.
Distributed under license by COMPanion Corporation. Under the copyright laws, this document may not be copied, in whole or in part without
written consent of Evelyn Manufacturing. The same proprietary and copyright notices must be a"xed to any permitted copies as were a"xed to
the original. KeepnTrack™, and the associated logo and icons are registered trademarks of Evelyn Manufacturing. Other trade names are the
property of their respective corporations. Printed in the United States of America.
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NOTE: YOU MUST HAVE INTERNET EXPLORER 8 OR GREATER INSTALLED TO USE THE DRVERS
LICENSE SCANNER WITH KEEPNTRACK. THIS SCANNER IS ONLY SUPPORTED ON INTERNET
EXPLORER.
Setting up the scanner
When unpacking, verify that you have received the scanner, manual, installation CD, calibration card,
cleaning fabric, and a USB cable. If any components are missing, contact COMPanion Customer Support at
1-800-320-5830 or [e-mail]
Summary of Installation Steps
In order to use your scanner with KeepnTrack, you must first properly install the hardware and device drivers
before configuring the scanner software:
1. Install the scanner on your computer by installing the required software and then plug in the scanner to
set up the hardware.
NOTE: DO NOT PLUG THE SCANNER INTO THE COMPUTER UNLESS PROMPTED BY THE SOFTWARE
OR THE INSTALLATION PROCESS IS COMPLETE.
2. Configure the KeepnTrack Administration Settings to use a scanner.
3. Calibrate the scanner.
4. Finally, configure the KeepnTrack Kiosk to use your scanner. This step may require changing some of the
default settings in your browser. For more information see the Browser Settings section toward the end of
this guide. These steps will be covered comprehensively below.
System Requirements
Windows
Minimum
Windows XP SP2
(32-bit)
1 GB Free Hard Drive Space, 1 GB RAM, USB 1.1 connection
Internet Explorer 8
Recommended
Windows 7 or Windows 8
(32 or 64 bit)
20 GB+ Free Hard Drive Space, 2 GB+ RAM, USB 2.0
connection
Internet Explorer 10
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Before using your scanner to you must install the scanner software. The software can be found on the
installation CD provided. Locate and Run the file named sdk_setup.exe to launch the installer (Image 1 &
Image 2).
NOTE: THE SOFTWARE COMPONENTS MAY ALSO BE DOWNLOADED FROM:
http://www.keepntrack.com/support_downloads.html
Image 1
Image 2
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After reviewing the CSSN SDK License Agreement, click I Agree to accept the terms and continue with the
installation process (Image 3).
Image 3
Next, select a destination directory on your computer where you wish to install the Driver’s License Scanner
files. COMPanion Corporation recommends installing to the default directory. Once you have selected the
installation directory, click Next to continue (Image 4).
Image 4
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You will need to select the components you wish to install. The Driver’s License scanner requires the
following components for use with KeepnTrack:
1. Driver License, ID & Passports.
2. Live Update SDK.
Select these components by placing a check mark in the box provided and then click Next to continue
(Image 5).
Image 5
In the next step specify Express Install and click Next to continue (Image 6).
Image 6
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Choose the software to install that matches the type of scanner you have purchased. For this guide we will
be selecting the ScanShell 800DX driver. After choosing your scanner model click Next to continue (Image
7).
Image 7
NOTE: THE THREE SCANNER MODELS CURRENTLY SUPPORTED ARE: SCANSHELL 800R, SCANSHELL
800DX, AND SNAPSHELL CAMERA.
Click Next to begin the installation (Image 8 & Image 9).
NOTE: KEEPNTRACK DOES NOT CURRENTLY SUPPORT THE RF READER, ENSURE THIS OPTION IS NOT
SELECTED.
Image 8
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Image 9
When the installation is complete, select Finish (Image 10).
Image 10
Hardware Set-Up
Once you have successfully installed the software you you will need to connect your hardware and configure
it for use. Begin by connecting the small “D”-shaped end of the USB cable to the ScanShell 800DX and then
connect the USB cable from your scanner to the computer. The scanner is now installed and ready for use.
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NOTE: DO NOT CONNECT THE SCANNER TO A USB KEYBOARD OR OTHER HUB AS THE POWER
SUPPLIED BY THESE DEVICES IS INSUFFICIENT.
KeepnTrack Configuration
You will need to enable the ID Scanner for all operators that will be using the ID Scanner. First, log into
KeepnTrack Administration. Under the Manage tab select the Operators sub-tab and perform a find for one
of the operators that will be using the scanner. Select that user from the results list on the left. Unlock the
record and select the Permissions sub-tab. Expand the Devices area.
KeepnTrack has several settings available which allow you to customize how the ID scanner performs at your
facility. These controls can be modified independently for each operator as desired (Image 11).
1. ID Scanner is Enabled: This control allows you to hide the SCAN ID button on the Kiosk.
2. Show Scanner State Menu in Kiosk: This control allows you to enable the state issuing ID control at a
kiosk.
3. Default ID Scanner State: This control allows you to select which state is set by default when scanning
ID’s. Auto Detect is the default setting.
4. Enable ID Scanner Maintenance: This control will display maintenance options to calibrate or clean the
Scanshell 800R and Scanshell 800DX.
Ensure the option titled Enable ID Scanner is selected at this time (Image 11).
Image 11
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Once scanner maintenance has been enabled select the option to Calibrate ID Scanner. You will be
prompted first to insert the calibration card into your scanner. Do so at this time, noting the alignment
directions on the back of the card. Click OK to begin the calibration process (Image 12). Once calibration
has finished, click OK.
Image 12
NOTE: FROM TIME TO TIME THE SCANSHELL 800DX MAY REQUIRE MAINTENANCE OR CLEANING.
USE THESE CONTROLS WHENEVER NECESSARY TO CALIBRATE OR CLEAN THE SCANNER.
Once your scanner has been calibrated you may log into the KeepnTrack Kiosk to perform Sign In using a
valid Drivers License. After selecting Sign In, verify the scanner is ready as indicated by a green colored light
on the front of the scanner. Place an ID in the scanner opening, squarely aligned to the right, and click the
SCAN ID button (Image 13).
Image 13
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NOTE: THE FIRST TIME YOU USE THE SOFTWARE YOU WILL BE PROMPTED TO ENABLE IT. YOU MUST
SELECT TO RUN THE ACTIVE X CONTROL FOR YOUR DRIVER’S LICENSE SCANNER TO FUNCTION WITH
YOUR BROWSER (IMAGE 14).
Image 14
The Driver’s License Scanner will draw the license through the scanner as it collects the required data. Do
not force the license through as it will devoid the scan and could damage the devise. Shortly after the scan
completes, KeepnTrack will process the data captured from the license and the appropriate fields in the
browser will fill in with the Name and Birthdate of the person signing in (Image 15). When available, the
picture on the license will also be captured and displayed.
You can review the information on the Sign In page and make any necessary corrections or additions, then
click Continue. KeepnTrack will perform checks of the name and age and either allow the person to sign in
or prompt them with an appropriate dialog (depending on your system settings).
If the scanner is unable to identify the information on the license the user will be notified and prompted to
try again.
Image 15
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Visitors or other people who do not require further review may then select an activity (Image 16) and print a
badge if required. The badge will display the visitor’s full name, picture, activity, and the date and time of
their visit.
Image 16
If you need any further assistance please refer to the troubleshooting steps below or contact COMPanion
Customer Support at 1-800-320-5830 or [e-mail]
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Troubleshooting Tips
Additional Browser Settings
If you are unable to use the Drivers License scanner with KeepnTrack or are unable to run or authorize the
plugin or Active X control you may need to make additional adjustments within your browser settings
following the steps below.
1. Right-click on Internet Explorer and select Run as Administrator.
2. Open Internet Options from the Tools drop-down menu (Image 17).
Image 17
3. Under the Security tab select the Trusted Sites icon and then click on the Sites button. You will need to
add https://*.keepntrack.com to the list of trusted sites (Image 18). When done, click on the Close button.
Image 18
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4. Within the Security tab under Trusted Sites from the previous Internet Options window (Image 17) select
Custom Level...This will open the Security Settings - Trusted Sites Zone window (Image 19).
Image 19
MAKE THE FOLLOWING CHANGES TO THE AVAILABLE SETTINGS:
•Allow previously unused ActiveX controls to run without prompt – Enable
•Binary and script behaviors – Enable
•Download signed ActiveX controls – Enable
•Download unsigned ActiveX controls – Enable
•Only allow approved domains to use ActiveX without prompt – Enable
•Run ActiveX controls and plug-ins – Enable
•Script ActiveX controls marked safe for scripting* - Enable
Other Common Errors
•No Scanner Add-on available. Contact COMPanion for Customer Support.
-Either the software has not been installed correctly as outlined above, the scanner plugin has not been
authorized in the browser, or the scanner plugin has been disabled in the browsers add-on management.
When you are prompted by your browser to allow the KeepnTrack Webpage to run the DYMO plugin (DLS
SDK COM Library, DYMO Label Framework IE Plugin, etc.) authorize it permanently. These messages vary
with different browser versions but they will all have a similar message (Image 20).
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Image 20
It may be necessary to visit your browsers Add-Ons management to enable the plugin if you previously
disabled or disallowed it (Image 21).
Image 21
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In some cases the browser settings may be configured in such a way that it is impractical to trace them all to
identify the individual setting causing di"culty. If you are experiencing errors not mentioned here or if after
following the suggested troubleshooting steps you are still experiencing errors you should Reset your
browser settings to factory defaults. The procedures to perform this step vary with different browser
versions but can generally be located within the browsers Internet Options, Tools, or Preference
settings(Image 22).
Image 22!
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Hardware Warranty
COMPanion Corporation’s Scanners, Printers, Cash Drawers, and other hardware devices are warranted by
COMPanion against defects in materials and workmanship for the specified period from the date of
shipment by COMPanion to the end-user. During this warranty period, we, or our designated repair facility,
will repair or replace (at our option) at no charge any device that proves to be defective, provided you return
the device, shipping prepaid, to COMPanion, following the return guidelines below.
Your Standard Warranty Period: 1 Year
This warranty does not apply if the product has been damaged by accident or misuse or as the result of
service or modification by other than COMPanion or our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy. Any other
implied warranty of merchantability or fitness is limited to the duration of this written warranty. Some states,
provinces and countries do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential damages. Some
states, provinces, and countries do not allow for the exclusion or limitation of incidental or consequential
damages, and so the above limitations or exclusions may not apply to you.
Return Guidelines:
Should your device fail to work during the period of this warranty, contact COMPanion Customer Support at
1-800-347-4942. Our staff will help resolve the issue or provide return instructions.
Should your device still fail to operate after a reasonable period of trouble-shooting, your COMPanion
support technician will issue a Return Merchandise Authorization (RMA) number and provide information
about how to properly return the device to COMPanion.
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