Compaq Evo N600c Manual

b
Maintenance and Service Guide
Compaq Evo N610c and Evo N600c
Document Part Number: 279362-001
July 2002
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting problems, and performing
disassembly procedures.
279362-001.book!!Page!i!!Monday,!July!8,!2002!!11:49!AM

© 2002 Compaq Information Technologies, L.P.
Compaq, Evo, the Compaq logo, and Premier•Sound are trademarks of Compaq
Information Technologies Group, L.P. In U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation. In U.S.
and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in U.S. and/or other
countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
First Edition July 2002
Document Part Number: 279362-001
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Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
1.5 Notebook External Components . . . . . . . . . . . . . . . 1–12
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1
Selecting Computer Setup or
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10
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iv Maintenance and Service Guide
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook System Major Components . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–14
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–1
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.5 Mini PCI Communications Board . . . . . . . . . . . . . . 5–12
5.6 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . . 5–15
5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.8 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.9 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
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Contents
Maintenance and Service Guide v
5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33
5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 5–53
5.18 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–55
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
The Compaq Evo Notebook N610c and N600c Series offer
advanced modularity, Mobile Intel Pentium 4 and Pentium III
processors with 64-bit architecture, industry-leading Accelerated
Graphics Port (AGP) implementation, and extensive multimedia
support.
Figure 1-1. Compaq Evo Notebook N610c
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1–2 Maintenance and Service Guide
Product Description
1.1 Models
Computer models are shown in Tables 1-1 through 1-3.
Table 1-1
Compaq Evo Notebook N610c
Model Naming Conventions
Key
N610 P4 200 P4 40 V C 25 O XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
N=Notebook 610=610c series
600=600c series
2 Processor type P4=Pentium 4 P3=Pentium III
3 Processor speed 200=2.0 Ghz
190=1.9 GHz
180=1.8 GHz
170=1.7 GHz
160=1.6 GHz
106=1.06 GHz
866=866 MHz
4 Display type/
size/resolution
P=SXGA+ (1400 × 1050)
X=XGA (1024 × 768)
4=14.x-inch
5 Hard drive size 40=40 GB
30=30 GB
20=20 GB
15=15 GB
10=10 GB
6 Optical drive
designator
V=DVD-ROM drive
W=DVD-RW drive
D=CD-ROM drive
R=CD-RW drive
7 Integrated
communication
M=Modem
0=None
C=Modem/NIC
combination card
8 RAM 51=512 MB
38=384 MB
25=256 MB
12=128 MB
9 Operating system 8=Windows 98 SE
6=Windows 2000 and
Windows XP
2=Windows 2000
O=Windows XP Pro
E=Windows XP Home
10 SKU#
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Product Description
Maintenance and Service Guide 1–3
Table 1-2
Compaq Evo Notebook N610c Models
The following Evo Notebook N610c models use config. code KT81 and feature:
■Dual Stick pointing device (TouchPad and pointing stick)
■8-cell, 4.0-Ah lithium ion (Li ion) battery pack
■3-year warranty
■32 MB of discrete video memory
■No system memory
■No optical drive
N610 P4 180 X4 30 0 C 0 O KT81
United States 470037-549
N610 P4 180 X4 30 0 C 0 2 KT81
United States 470037-542
The following Evo Notebook N610c models use config. code KT8Z and feature:
■Dual Stick pointing device (TouchPad and pointing stick)
■8-cell, 4.0-Ah lithium ion (Li ion) battery pack
■3-year warranty
■32 MB of discrete video memory
N610 P4 200 P4 40 W C 25 O
French Canada 470037-757 United States 470037-755
N610 P4 200 P4 40 W C 25 2
French Canada 470037-754 United States 470037-749
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1–4 Maintenance and Service Guide
Product Description
N610 P4 180 X4 30 V C 25 O
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Japan (English)
Korea
Latin America
Latin America
(GEM/NAFTA)
470037-714
470037-713
470037-687
470037-712
470037-688
470037-689
470037-690
470037-685
470037-691
470037-692
470037-717
470037-693
470037-694
470037-695
470037-707
470037-708
470037-718
470037-710
470037-747
The Netherlands
Norway
People’s
Republic of
China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Tu r k ey
United Kingdom
United States
United States
(GEM/NAFTA)
470037-696
470037-697
470037-709
470037-699
470037-700
470037-686
470037-701
470037-702
470037-703
470037-704
470037-715
470037-705
470037-706
470037-684
and
470037-722
470037-746
Table 1-2
Compaq Evo Notebook N610c Models
(Continued)
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Product Description
Maintenance and Service Guide 1–5
N610 P4 180 X4 30 V C 25 2
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hong Kong
Hungary
Israel
Italy
Japan
Japan (English)
Korea
Latin America
Latin America
(GEM/NAFTA)
470037-572
470037-570
470037-529
470037-569
470037-530
470037-531
470037-532
470037-527
470037-533
470037-535
470037-584
470037-537
470037-538
470037-539
470037-561
470037-563
470037-587
470037-566
470037-726
The Netherlands
Norway
People’s
Republic of
China
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i w an
Tu r k ey
United Kingdom
United States
United States
(GEM/NAFTA)
470037-541
470037-543
470037-577
470037-545
470037-546
470037-528
470037-548
470037-551
470037-552
470037-555
470037-580
470037-556
470037-558
470037-525
and
470037-720
470037-724
N610 P4 160 X4 20 V C 25 O
French Canada 470037-736 United States
United States
(GEM/NAFTA)
470037-733
470037-738
N610 P4 160 X4 20 V C 25 2
United States
(GEM/NAFTA)
470037-738
Table 1-2
Compaq Evo Notebook N610c Models
(Continued)
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1–6 Maintenance and Service Guide
Product Description
N610 P4 160 X4 20 D C 25 O
Belgium
Czech Republic
Denmark
France
Germany
Greece/Poland
Hungary
Israel
Italy
The Netherlands
470037-619
470037-620
470037-621
470037-622
470037-623
470037-625
470037-627
470037-630
470037-633
470037-636
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470037-639
470037-641
470037-644
470037-618
470037-646
470037-648
470037-650
470037-653
470037-656
470037-658
N610 P4 160 X4 20 D C 25 2
Belgium
Czech Republic
Denmark
France
French Canada
Germany
Greece/Poland
Hungary
Israel
Italy
The Netherlands
470037-567
470037-571
470037-573
470037-578
470037-664
470037-581
470037-585
470037-586
470037-588
470037-595
470037-601
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
United States
470037-602
470037-604
470037-605
470037-562
470037-606
470037-607
470037-608
470037-613
470037-616
470037-617
470037-661
Table 1-2
Compaq Evo Notebook N610c Models
(Continued)
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Product Description
Maintenance and Service Guide 1–7
Table 1-3
Compaq Evo Notebook N600c Models
The following Evo Notebook N600c models use config. code KBSZ and
feature:
■Dual Stick pointing device (TouchPad and pointing stick)
■8-cell, 4.0-Ah lithium ion (Li ion) battery pack
■3-year warranty
■32 MB of discrete video memory
N600 P3 100 X4 20 D C 25 6
Greece/Poland
Hungary
Portugal
470029-002
470029-054
470029-056
Russia
Tu r k ey
470029-058
470029-060
N600 P3 100 X4 20 D C 12 8
Belgium
Czech Republic
Denmark
France
Germany
Greece/Poland
Hungary
Israel
Italy
The Netherlands
Norway
Portugal
470029-930
470029-936
470029-939
470029-941
470029-945
470029-951
470029-982
470029-983
470029-984
470029-986
470029-987
470029-988
Russia
Saudi Arabia
Slovakia/
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r k ey
United Kingdom
470029-989
470029-985
470029-990
470029-991
470029-992
470029-993
and
470029-995
470029-996
470029-997
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1–8 Maintenance and Service Guide
Product Description
N600 P3 100 X4 20 D C 12 6
Belgium
Czech Republic
Denmark
France
Germany
Israel
Italy
The Netherlands
Norway
470029-192
470029-195
470029-207
470029-212
470029-214
470029-217
470029-224
470029-227
470029-228
Saudi Arabia
Slovakia/
Slovenia
Spain
Sweden/Finland
Switzerland
United Kingdom
470029-226
470029-231
470029-232
470029-234
470029-238
and
470029-240
470029-242
N600 P3 100 X4 20 D 0 25 O
European
International
470030-001
N600 P3 100 X4 20 D 0 25 8
European
International
470029-998
Table 1-3
Compaq Evo Notebook N600c Models
(Continued)
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Product Description
Maintenance and Service Guide 1–9
1.2 Features
■The following processors are available, varying by notebook
model:
❏The Evo Notebook N610c features a Mobile Intel
Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor,
with 512-KB integrated L2 cache.
❏The Evo Notebook N600c features a Mobile Intel
Pentium III 1.066 GHz-M or 866-MHz-M processor,
with 512-KB integrated L2 cache.
■ATI Mobility Radeon with 64-bit video graphics,
16-MB double date rate (DDR) SDRAM, 4X AGP
graphics card
■The following memory configurations are available, varying
by notebook model:
❏The Evo Notebook N610c features 256-MB
high-performance Synchronous DRAM (SDRAM),
expandable to 2048 MB
❏The Evo Notebook N600c features 256- or 128-MB
high-performance Synchronous DRAM (SDRAM),
expandable to 1024 MB
■Microsoft Windows 98 SE, Windows 2000, or Windows XP
preinstalled, varying by notebook model
■14.1-inch, SXGA+ (1400 × 1050) or XGA (1024 × 768),
TFT display with over 16.8 million colors, varying by
computer model
■Full-size TouchPad or Dual Stick keyboard, varying by
notebook model
■Mini PCI 10/100 network interface card (NIC) or Mini
PCI V.90 modem plus 10/100 NIC combination card,
varying by notebook model
■Support for two Type II PC Card slots with support for both
32-bit CardBus and 16-bit PC Cards
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1–10 Maintenance and Service Guide
Product Description
■External AC adapter with power cord
■8-cell Lithium ion (Li ion) battery pack
■40-, 30-, 20-, 15-, or 10-GB high-capacity hard drive
■Connectors for:
❏RJ-11 modem
❏Mono microphone
❏Stereo line-out/headphone
❏MultiPort
❏Universal serial bus (USB)
❏Docking
❏Parallel devices
❏Serial devices
❏Composite TV
❏External keyboard/mouse
❏RJ-45 network
❏External monitor
❏AC power
■Stereo speakers providing Compaq Premier·Sound 16-bit
stereo sound
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS.
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
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Product Description
Maintenance and Service Guide 1–11
2. Remove the RTC battery (refer to Section 5.6, “Disk Cell
RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting level of performance
■Smart battery that provides an accurate battery power gauge
■Battery calibration
■Lid switch suspend/resume
■Power/suspend button
■Advanced Configuration and Power Management (ACP)
compliance
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1–12 Maintenance and Service Guide
Product Description
1.5 Notebook External Components
The external components on the front and right side of the
Evo Notebook N610c and Evo Notebook N600c are shown in
Figure 1-2 and described in Table 1-4.
.
Figure 1-2. Front and Right Side Components
Table 1-4
Front and Right Side Panel Components
Item Component Function
1 Power light On: Power is turned on.
Blinking: Notebook is in Standby. The power
light also blinks if a battery pack that is the
only available power source reaches a
low-battery condition.
2 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition.
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Product Description
Maintenance and Service Guide 1–13
3 Drive activity light Turns on when the hard drive, CD-, or
DVD-ROM drive is accessed.
4 Media Bay light Turns on when the diskette drive in the Media
Bay or the optional external diskette drive is
accessed.
5 Infrared port Links to another IrDA-compliant device for
wireless communication.
6 Volume control buttons Adjust the volume of the stereo speakers.
7 Stereo line-out/
headphone jack
Connects stereo speakers, headphones,
headset, or television audio.
8 Mono microphone jack Connects a mono microphone, disabling the
built-in microphone.
9 Display release latch Opens the notebook.
10 Security cable slot Attaches an optional security cable to the
notebook.
11 Media Bay Accepts a diskette drive, CD- or DVD-ROM
drive, or secondary battery pack.
12 RJ-11 jack (internal
modem models only)
Connects the modem cable to an internal
modem. A modem cable is included with
internal modem models.
Table 1-4
Front and Right Side Panel Components
(Continued)
Item Component Function
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1–14 Maintenance and Service Guide
Product Description
The Evo Notebook N610c right side and rear panel components
are shown in Figure 1-3 and described in Table 1-5.
Figure 1-3. Right Side and Rear Panel Components—
Evo Notebook N610c
Table 1-5
Right Side and Rear Panel Components
Item Component Function
1 DC power jack Connects any one of the following:
■AC adapter
■Optional automobile power
adapter/charger
■Optional aircraft power adapter
2 Keyboard/mouse
connector
Connects an external keyboard or
PS/2-compatible external mouse. To connect
a keyboard and a mouse at the same time,
use an optional Y-adapter.
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Product Description
Maintenance and Service Guide 1–15
3 Parallel connector Connects a parallel device.
4 USB connectors (2) Connect USB devices.
5RJ-45jack(network
models only)
Connects the network cable. A network cable
is not included with the notebook.
6 Serial connector Connects a serial device.
7 External monitor
connector
Connects an external monitor or overhead
projector.
8 S-Video connector Connects a television, VCR, camcorder, or
overhead projector.
9 Vent Allows airflow to cool internal components.
ÄTo prevent damage, the notebook
shuts down if an overheating
condition occurs. Do not block the
cooling vent. Avoid placing the
notebook on a blanket, rug, or other
flexible surface that may cover the
vent area.
10 Hard drive Supports the removable primary hard drive.
11 PC Card slots Support a 32-bit (CardBus) or 16-bit
PC Card.
12 PC Card eject buttons Eject a PC Card from a PC Card slot.
Table 1-5
Right Side and Rear Panel Components
(Continued)
Item Component Function
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