Compaq Prosignia 170 Series User manual

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Welcome to the Maintenance & Service Guide (MSG) for
the
Compaq Prosignia 170 Series Computer.
This is an online guide designed to serve the needs of those whose job it is to repair
Compaq products.
Please first read the Legal Notice which contains copyright and trademark
information.
Then read the How to Use this Guide section, which shows symbol conventions,
technician notes, and the serial number location for the unit.
Click here for information on the computer's Battery pack and other Power Management
information.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Legal Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Prosignia Series Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Maintenance and Service Guide--Compaq Prosignia Notebook 170
Third Edition (May 2000)
Compaq Computer Corporation

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
How to use this Guide
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq
Prosignia Series Portable Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers
without notice.
Symbols
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in
bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of data.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting
and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity
of the individual boards and subassemblies, the user should not attempt to make repairs at the component
level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed circuit board modifications may void any warranty
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial
number is located on the bottom of the computer.

Locating Additional Information
The following documentation is available to support this product:
Compaq Prosignia Series Portable Computer documentation set● Introducing Windows 98 Guide● Introducing Windows 2000 Professional Guide● Service Training Guides● Compaq Service Advisories and Bulletins● Compaq QuickFind● Compaq Service Quick Reference Guide●

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Product Description
Index Page
>Models
>Features & Controls
>Front Bezel Buttons:
Pointing Stick Model
>Front Bezel Buttons:
TouchPad Model
>Front Bezel Lights
>Left Side
Components
>Right side
Components
>Bottom of Unit
>Rear Connectors
>Power Management
Compaq Prosignia Notebook 170

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Troubleshooting
Index Page
Follow these basic steps when beginning the troubleshooting process:
Complete the Preliminary steps.1.
Run the Power-On Self-Test (POST).2.
Run Computer Setup.3.
If you are unable to run POST or if the problem persists after running POST, perform the
recommended actions described in the Troubleshooting without Diagnostics section.
Follow these guidelines when troubleshooting:
Complete the recommended actions in the order in which they are given.
● Repeat POST after each recommended action until the problem is resolved and the error
message does not return.
●
When the problem is resolved, stop performing the troubleshooting steps and do not
complete the remaining recommended actions.
●
Refer to Chapter 5 for recommended removal and replacement procedures.●
NOTE: If the problem is intermittent, check the computer several times to verify
that the problem has been solved.

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Removal & Replacement
Index Page
Removal & Replacement Preliminaries
Removal & Replacement Procedures

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Illustrated Parts Catalog
Index Page
This section helps identify the number associated with each item(s) for the Compaq Prosignia
Series Portable Computers. These Numbers are used to order replacement parts.
Main System Components
Mass Storage Devices
Miscellaneous Parts
Documentation & Software

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Index Page
This chapter covers the following specifications of Compaq Prosignia Series Portable
Computers. Click on a link to go to a particular specification:
Physical &
Environmental
Display
Hard Drives
CD/DVD Drives
Diskette Drive
Battery Pack
Modem
System Memory
System Interrupts
System DMA
System I/O
Pin Assignments

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Physical & Environmental
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
U.S. Metric
Dimensions
Height
Depth
Width
12.4 in.
1.1 in.
9.8 in.
31.4 cm
2.8 cm
24.9 cm
Weight
(minimum
weight, actual
weight varies
with
configuration)
5.3 lbs. 2.09 kg
Battery
Nominal
operating voltage
Average
operating power
Peak operating
power
14.4V (8-cell), 10.8V (6-cell)
15 W
30 W
Temperature
Operating
Nonoperating
50 to
104°F
-4 to
140°F
10 to 40°C
-20 to 60°C
Relative
Humidity
(noncondensing)
Operating
Nonoperating 10 to 90%
5 to 95%
Altitude
(nonpressurized
environment)
Operating
Nonoperating
0 to
10,000 ft
0 to
30,000 ft
0 to 3048 m
0 to 9144 m
Shock
Operating
Nonoperating 10 G, 11 ms, half sine
240 G, 2 ms, half sine