Compaq Prosignia 170 Series User manual

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Welcome to the Maintenance & Service Guide (MSG) for
the
Compaq Prosignia 170 Series Computer.
This is an online guide designed to serve the needs of those whose job it is to repair
Compaq products.
Please first read the Legal Notice which contains copyright and trademark
information.
Then read the How to Use this Guide section, which shows symbol conventions,
technician notes, and the serial number location for the unit.
Click here for information on the computer's Battery pack and other Power Management
information.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Legal Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Prosignia Series Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 is a trademark of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Maintenance and Service Guide--Compaq Prosignia Notebook 170
Third Edition (May 2000)
Compaq Computer Corporation

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
How to use this Guide
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq
Prosignia Series Portable Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers
without notice.
Symbols
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in
bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of data.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting
and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity
of the individual boards and subassemblies, the user should not attempt to make repairs at the component
level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed circuit board modifications may void any warranty
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial
number is located on the bottom of the computer.

Locating Additional Information
The following documentation is available to support this product:
Compaq Prosignia Series Portable Computer documentation set● Introducing Windows 98 Guide● Introducing Windows 2000 Professional Guide● Service Training Guides● Compaq Service Advisories and Bulletins● Compaq QuickFind● Compaq Service Quick Reference Guide●

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Product Description
Index Page
>Models
>Features & Controls
>Front Bezel Buttons:
Pointing Stick Model
>Front Bezel Buttons:
TouchPad Model
>Front Bezel Lights
>Left Side
Components
>Right side
Components
>Bottom of Unit
>Rear Connectors
>Power Management
Compaq Prosignia Notebook 170

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Troubleshooting
Index Page
Follow these basic steps when beginning the troubleshooting process:
Complete the Preliminary steps.1.
Run the Power-On Self-Test (POST).2.
Run Computer Setup.3.
If you are unable to run POST or if the problem persists after running POST, perform the
recommended actions described in the Troubleshooting without Diagnostics section.
Follow these guidelines when troubleshooting:
Complete the recommended actions in the order in which they are given.
● Repeat POST after each recommended action until the problem is resolved and the error
message does not return.
●
When the problem is resolved, stop performing the troubleshooting steps and do not
complete the remaining recommended actions.
●
Refer to Chapter 5 for recommended removal and replacement procedures.●
NOTE: If the problem is intermittent, check the computer several times to verify
that the problem has been solved.

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Removal & Replacement
Index Page
Removal & Replacement Preliminaries
Removal & Replacement Procedures

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Illustrated Parts Catalog
Index Page
This section helps identify the number associated with each item(s) for the Compaq Prosignia
Series Portable Computers. These Numbers are used to order replacement parts.
Main System Components
Mass Storage Devices
Miscellaneous Parts
Documentation & Software

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Index Page
This chapter covers the following specifications of Compaq Prosignia Series Portable
Computers. Click on a link to go to a particular specification:
Physical &
Environmental
Display
Hard Drives
CD/DVD Drives
Diskette Drive
Battery Pack
Modem
System Memory
System Interrupts
System DMA
System I/O
Pin Assignments

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Physical & Environmental
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
U.S. Metric
Dimensions
Height
Depth
Width
12.4 in.
1.1 in.
9.8 in.
31.4 cm
2.8 cm
24.9 cm
Weight
(minimum
weight, actual
weight varies
with
configuration)
5.3 lbs. 2.09 kg
Battery
Nominal
operating voltage
Average
operating power
Peak operating
power
14.4V (8-cell), 10.8V (6-cell)
15 W
30 W
Temperature
Operating
Nonoperating
50 to
104°F
-4 to
140°F
10 to 40°C
-20 to 60°C
Relative
Humidity
(noncondensing)
Operating
Nonoperating 10 to 90%
5 to 95%
Altitude
(nonpressurized
environment)
Operating
Nonoperating
0 to
10,000 ft
0 to
30,000 ft
0 to 3048 m
0 to 9144 m
Shock
Operating
Nonoperating 10 G, 11 ms, half sine
240 G, 2 ms, half sine

Vibration
Operating
Nonoperating
0.25 G, 50-500 Hz sine, 1/2
octave/minute sweep
1.00 G, 50-500 Hz sine, 1/2
octave/minute sweep

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Display
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
14.1-inch XGA, CTFT Display
U.S. Metric
Dimensions
Height
Width
Diagonal
11.22 in.
8.46 in.
14.1 in.
28.5 cm
21.5 cm
35.81 cm
Number of Colors up to 16.8 million
Contrast Ratio 150:1
Brightness 120 nits 125 CD/M2
Pixel Resolution
Pitch
Format
Configuration
1024 × 768
RGB Stripe
0.264 × 0.264 mm
Backlight Edge-Lit, bottom
Character Display 80 × 25
Total Power
Consumption 4.2 W / Inverter (max)
13.3-inch XGA, CTFT Display
U.S. Metric
Dimensions
Height
Width
Diagonal
10.6 in.
8 in.
13.3 in.
26.9 cm
20.3 cm
33.8 cm
Number of Colors up to 16.8 million
Contrast Ratio 150:1
Brightness 120 nits 125 CD/M2
Pixel Resolution
Pitch
Format
Configuration
1024 × 768
RGB Stripe
0.264 × 0.264 mm
Backlight Edge-Lit, bottom
Character Display 80 × 25
Total Power
Consumption 4.2 W / Inverter (max)

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Hard Drives
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
6 GB 12 GB 18 GB
User capacity per
drive 6.4 GB 12 GB 12 GB
Drive height
Drive width 0.5 in/12.5
mm
2.75 in/7 mm
0.5 in/12.5
mm
2.75 in/77
mm
.5 in./12.5 mm
2.75 in./70 mm
Interface type ATA-4 ATA-4 ATA-4
Seek times
(typical, including
settling)
Single track
Average
Full stroke
3 ms
13 ms
25 ms
2.5 ms
12 ms
23 ms
2 ms
12 ms
23 ms
Physical configuration
Cylinders
Heads
Sectors per track
Bytes per sector
9279
6
63
512
23,392
16
63
512
35,152
16
63
512
Logical configuration
Cylinders
Heads
Sectors per track
12,416
15
63
13424
16
63
16383
16
63
Transfer rate
Media
Interface 86.4 to 153.3
MB/s
UDMA 33.3
MB/s
85.5 to
161.6 MB/s
UDMA 33.3
MB/s
85.5 to 161.1
MB/s
UDMA 33.3
MB/s

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
CD & DVD Drives
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
24X CD-ROM Drive
Applicable Disc
CD-ROM Applicable Disc CD-ROM
(Mode 1, 2 and 3), CD-XA
ready (Mode 2, Form 1 and
2), CD-I ready (Mode 2, Form
1 and 2), CD-R (read only),
CD Plus, Photo CD (Single and
Multi-session),
CD-Extra, Video CD, CD-WO
(fixed packets only),
CD-Bridge
Center Hole Diameter .59 in./15 mm
Disc Diameter 12 cm, 8 cm
Disc Thickness 1.2 mm
Track Pitch 1.6 µm
Access Time
Random
Full Stroke < 150 ms
< 300 ms
Audio Output Level
Line Out 0.7 V rms
Cache Buffer 128 KB
Data Transfer Rate
Sustained, 16X
Variable
Normal PIO Mode 4
(single burst)
Startup time
Stop time
2400 KB/s (150 KB/s at 1X)
1500 to 3600 KB/sec
16.6 MB/sec
< 8.0 seconds
< 4.0 seconds
8X DVD-ROM Drive

Applicable Disc
DVD-5, DVD-9, DVD-10
CD-ROM mode 1, mode 2
CD-Digital Audio
CD-XA mode (Form 1, Form 2)
CD-I Ready
CD-Bridge
CD-R
Photo CD (single/multisession)
Center Hole Diameter .59 in./15 mm
Disc Diameter 12 cm, 8 cm
Disc Thickness 1.2 mm
Track Pitch .74 m
Access Time
Random
Full Stroke < 150 ms
< 225 ms
Audio Output Level
Line Out
Headphone 0.7 V rms
none
Cache Buffer 128 KB
Data Transfer Rate
Sustained, 1x CD rate
Sustained, 16x CD rate
Sustained, 1x DVD rate
Sustained, 4x DVD rate
Normal IO Mode 4 (single
burst)
150 KB/sec
2400 KB/sec
1380 KB/sec
5520 KB/sec
16.6 MB/sec
Startup Time < 15 seconds
Stop time < 6 seconds
4X DVD-ROM Drive
Applicable Disc DVD-ROM, CD-ROM, CD-XA,
CD-I, Photo CD, Multi-session,
Audio, CD-R, CD-RW
Center Hole Diameter .59 in./39 cm
Disc Diameter 12 cm/ 8 cm
Disc Thickness 1.2 mm
Track Pitch .74 µm

Access Time
Random
Full Stroke < 150 ms
< 225 ms
Audio Output Level
Line Out 0.7 V rms
Cache Buffer 128 KB
Data Transfer Rate
Sustained, 16x CD rate
Sustained, 4x DVD
Normal PIO Mode 4
(single burst)
2400 KB/s (150 KB/sec at 1X)
5520 KB/sec
16.6 MB/sec
Startup Time
Stop time < 15 seconds < 6 seconds

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Diskette Drive
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
Diskette Size 3.5"
Light
Height none .5" / 1.27 cm
Bytes per Sector 512
Sectors per Track
High density 18 (1.44 MB)
15 (1.2 MB)
Low density 9
Tracks per side
High Density 80 (1.44 MB)
80 (1.2 MB)
Low Density 80
Access Times
Track-to-Track
(high/low)
Average (ms)
Settling Time (ms)
Latency Average
3 ms/6 ms
94 ms/174ms
15 ms
100
Number of
Read/Write Heads 2

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Li Ion Battery Pack
Physical &
Environmental
Display
Hard Drives
CD/DVD
Drives
Diskette Drive
Battery Pack
Modem
System
Memory
System
Interrupts
System DMA
System I/O
Pin
Assignments
U.S. Metric
Dimensions
Height
Length
Width
0.57 in.
4.55 in.
3.93 in.
1.44 cm
11.50 cm
9.90 cm
Weight 0.85 lb 0.39 kg
Energy
Voltage
Amp-hour capacity
Watt-hour capacity
14.4 V
2.8 Ah
40.0 Wh
Environmental
Requirements
Operating Temperatures
Charging Temperatures
50°F to
104°F
50°F to
104°F
10°C to 40°C
10°C to 40°C
Recommended Storage Temperatures
No longer than 1 month
No longer than 3 months
No longer than 1 year
32°F to
140°F
32°F to
113°F
32°F to 68°F
0°C to 60°C
0°C to 45°C
0°C to 20°C

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
Modem
Physical &
Environmental
Display
Hard Drives
CD/DVD Drives
Diskette Drive
Battery Pack
Modem
System Memory
System Interrupts
System DMA
System I/O
Pin Assignments
Compliance ITU v.90~6 standard
Full ITU-T V.34 compliance
Full compliance with: V.21, V.22,
V.22bis, V.23, V.32, V.32bis, Bell 103,
Bell 212A
Data
Compression V.42bis/MNP 5
Fax
Modulation V. 17
V. 21 (Group III Compatible)
V.29
V.27Ter
Command
Set Hayes AT Class 1 Fax
Cable 6 Ft. RJ-11 telephone cable

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS
Specifications
System Memory Map
Physical &
Environmental
Display
Hard Drives
CD/DVD Drives
Diskette Drive
Battery Pack
Modem
System Memory
System Interrupts
System DMA
System I/O
Pin Assignments
Size Memory Address System Function
640 K 00000000 -
0009FFFF Base Memory
128 K 000A0000 -
000BFFFF Video Memory
48 K 000C0000 -
000CBFFF Video BIOS
160 K 000C8000 -
000E7FFF Unused
64 K 000E8000 -
000FFFFF System BIOS
15 M 00100000 -
00FFFFFF Extended Memory
58 M 01000000 -
047FFFFF Super Extended Memory
58 M 04800000 -
07FFFFFF Unused
2 M 08000000 -
080FFFFF Video Memory (Direct Access)
4 G 08200000 -
FFFEFFFF Unused
64 K FFFF0000 -
FFFFFFFF System BIOS