Compleo Cito 500 2in1 User manual

Operating instruction
Cito 500 2in1
Payment Terminal; SAM EU
Article Number: i00022057
Issue: 2023_10
Revision: 01

Table of contents
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Table of contents
1 About this manual................................................................................................................................ 6
1.1 Further requirements.................................................................................................................................. 6
1.2 Conventions of presentation...................................................................................................................... 7
1.3 Abbreviations ................................................................................................................................................ 8
1.4 Locations and contact information........................................................................................................... 9
2 Safety ................................................................................................................................................... 10
2.1 Warnings......................................................................................................................................................... 10
2.1.1 Sectional warnings........................................................................................................................... 11
2.2 Intended use.................................................................................................................................................. 11
2.3 Foreseeable misuse ..................................................................................................................................... 11
2.4 Safety instructions for the user ................................................................................................................. 11
2.5 Personnel qualification................................................................................................................................ 11
2.6 Dangers and residual risks .......................................................................................................................... 12
2.7 Electrical voltage .......................................................................................................................................... 12
2.8 Incorrect handling ........................................................................................................................................ 12
3 Transport, packaging and storage ...................................................................................................... 14
3.1 Transport Inspection ................................................................................................................................... 14
3.2 Storage conditions ....................................................................................................................................... 14
3.3 Transport with lifting gear........................................................................................................................... 15
4 Product description ............................................................................................................................ 17
4.1 Design ............................................................................................................................................................. 17
4.2 Series label..................................................................................................................................................... 18
4.3 Technical specifications.............................................................................................................................. 19
4.3.1 General information........................................................................................................................ 19
4.3.2 Connections ..................................................................................................................................... 19
4.3.3 Electrical characteristics................................................................................................................ 19
4.3.4 Protective devices........................................................................................................................... 20
4.3.5 Ambient conditions ......................................................................................................................... 20
4.3.6 Mechanical data ............................................................................................................................... 20
4.3.7 Communication interfaces ............................................................................................................ 21
4.3.8 Legal regulations.............................................................................................................................. 21
5 Installation ........................................................................................................................................... 23
5.1 Location ......................................................................................................................................................... 23
5.2 Mechanical installation ................................................................................................................................ 24
5.2.1 Installation on asphalt or concrete surfaces.............................................................................. 25
5.2.2 Installation with concrete base..................................................................................................... 28
5.2.3 Base plate.......................................................................................................................................... 30
5.2.4 Housing closure................................................................................................................................ 30

Table of contents
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5.2.5 Changing the locking cylinder ....................................................................................................... 31
5.3 Electrical installation.................................................................................................................................... 32
5.3.1 Power supply cable ......................................................................................................................... 34
5.3.2 Equipotential bonding..................................................................................................................... 35
5.3.3 Data connection via RJ45 plug...................................................................................................... 36
6 Start-up ............................................................................................................................................... 38
6.1 Testing the charging system ....................................................................................................................... 38
6.2 System start-up ............................................................................................................................................ 39
7 Operation............................................................................................................................................. 40
7.1 Charging process.......................................................................................................................................... 41
7.2 Charging the vehicle .................................................................................................................................... 42
7.2.1 "Charge for free".............................................................................................................................. 42
7.2.2 Authorisation .................................................................................................................................... 42
7.2.3 Charging with type2 socket........................................................................................................... 43
7.2.4 Charging with CCS plug .................................................................................................................. 43
7.3 Ending the charging process ...................................................................................................................... 44
7.3.1 End "Charge for free"...................................................................................................................... 44
7.3.2 Authorisation .................................................................................................................................... 44
7.3.3 Ending charging with type2 socket.............................................................................................. 45
7.3.4 Ending charging with CCS plug...................................................................................................... 46
7.3.5 Retrieve billing data......................................................................................................................... 46
7.4 Operating Signals and Displays................................................................................................................... 47
7.4.1 Status LED displays.......................................................................................................................... 47
7.4.2 Displays.............................................................................................................................................. 48
7.4.3 Acoustic signals................................................................................................................................ 48
8 Malfunctions ........................................................................................................................................ 49
8.1 Residual current circuit breaker (RCCB).................................................................................................. 49
8.2 Circuit breaker (MCB) .................................................................................................................................. 49
9 Troubleshooting information.............................................................................................................. 50
9.1 About this information................................................................................................................................. 50
9.2 Scope of application .................................................................................................................................... 50
9.3 OCPP 1.6 ......................................................................................................................................................... 50
9.4 Compleo-specific......................................................................................................................................... 51
10 Maintenance ........................................................................................................................................ 54
10.1 Maintenance plan ......................................................................................................................................... 55
10.2 Maintenance work ........................................................................................................................................ 55
10.2.1 Replacing the filter mat at the air outlet..................................................................................... 55
10.2.2 Replacing the filter mat at the air inlet........................................................................................ 56
10.3 Maintenance and repair .............................................................................................................................. 56
10.4 Cleaning.......................................................................................................................................................... 56

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11 Decommissioning, dismantling and disposal ...................................................................................... 58
11.1 Disposal .......................................................................................................................................................... 58
12 Annexes................................................................................................................................................ 60
12.1 Unit dimensions ............................................................................................................................................ 60
12.2 Commissioning and test reports................................................................................................................ 61
12.2.1 DC-Prüfprotokoll_V1.9.................................................................................................................... 62
12.3 Memory and display module SAM.............................................................................................................. 67
12.3.1 SAM_EU_rev05.pdf .......................................................................................................................... 68

About this manual
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1 About this manual
This manual contains descriptions and important information for the safe and trouble-free
use of the charging system.
The manual is part of the charging system and must be accessible at all times to all persons
working on and with the charging system. The manual must be kept in a clearly legible
condition.
The personnel must have carefully read and understood this manual before starting any
work. The basic prerequisite for safe working is the observance of all specified safety and
warning instructions as well as handling instructions in this manual.
In addition to the instructions in this manual, the local accident prevention regulations and
the national industrial safety regulations apply.
Illustrations are for basic understanding and may differ from the actual design of the charging
system.
Additional information on the product: https://www.compleo-charging.com/produkte/
document-center.
1.1 Further requirements
The operator must ensure that the product is properly installed and used as intended.
During installation and start-up, the national legal requirements and regulations for accident
prevention must be observed. In Germany these include the requirements according to DIN
VDE 0100 and the accident prevention regulations according to DGUVV3.
Before the product is released, an appropriate test must be carried out to ensure all safety
features and the proper functionality of the product. In addition, the operator must ensure
the operational safety of the product by means of regular maintenance (see
chapter10Maintenance,page54).
This document reflects the state-of-the-art of the product at the time of publication.
NOTICE
Compliance with regulations
The normative references and regulations according to which the product was designed and
constructed are listed in the declaration of conformity. When installing and commissioning a
product from Compleo Charging Solutions, nationally applicable standards and regulations
must also be observed.
INFORMATION
Validity of standards and regulations
All standards, regulations, test intervals and the like mentioned in this document are valid in
Germany. If a system is set up in another country, equivalent documents with a national
reference must be used.

About this manual
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1.2 Conventions of presentation
For easy and quick understanding, different information in this manual is presented or
highlighted as follows:
– List without fixed order
– List (next item)
– Subitem
– Subitem
1. Handling instruction (step)1
2. Handling instruction (step)2
ðAdditional notes for the previous step
(1) Position number in figures and keys
(2) Consecutive position number
(3)…
Reference (example): See "chapter 6.5, page27"
INFORMATION
Information contains application tips, but no hazard warnings.

About this manual
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1.3 Abbreviations
Abbreviation Explanation
AC Alternating Current
BM Floor mounting on prefabricated base or load-bearing ground
CCS Combined Charging System
CHA Abbreviation for plug designation: CHAdeMO
DC Direct Current
eHZ electronic domestic meter
EMC Electromagnetic Compatibility
fleet Charging station with busbar system
HAK Domestic junction box
IMD Insulation Monitoring Device IEC 61557-8
IMS Intelligent measuring system
CMS Cable management system
MCB Miniature Circuit Breaker
MessEG Measuring and calibration law
MessEV Measuring and calibration regulations
N/A Not Available/ Applicable
OCPP Open Charge Point Protocol
PT Payment Terminal
RCD Residual Current Device
RDC-DD Residual Direct Current-Detecting Device
S/N Serial number
SAM Memory and display module
SPD Surge Protective Device
SVHC Substance of Very High Concern
UV Sub-distribution
WLL Work Load Limit

About this manual
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1.4 Locations and contact information
Compleo Charging Solutions GmbH & Co. KG [phone]
Ezzestraße 8 [email protected]
44379 Dortmund, Germany compleo-charging.com
Compleo Charging Solutions UK Ltd. [phone]
The Lambourn, Wyndyke Furlong [email protected]
Abingdon, OX14 1UJ, United Kingdom compleocharging.co.uk
Compleo Charging Solutions AG Switzerland
Hardturmstrasse 161 [email protected]
8005 Zurich, Switzerland compleo-charging.ch
Compleo Charging Solutions GmbH
Campus 21, Liebermannstraße F05, 402/7 [email protected]
2345 Brunn am Gebirge, Austria compleo.at
Compleo CS Nordic AB [phone]
Derbyvägen 4 [email protected]
212 35 Malmö, Sweden compleocs.se

Safety
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2 Safety
To ensure operational safety of the charging equipment and to avoid serious injuries caused
by flashovers or short circuits, the following information and safety instructions for operating
the unit must be observed.
Repair work on the unit must only be carried out by authorised specialist personnel. The
housing of the unit may only be opened by persons who have been properly instructed.
The following points always apply:
– Read and observe safety and warning instructions
– Read and follow instructions
2.1 Warnings
In this manual, warnings and notes are presented as follows.
DANGER
Indicates an imminent danger that will result in death or serious injury if not avoided. There is
great danger to life.
WARNING
Indicates a potentially hazardous situation which could result in death or serious injury if not
avoided.
CAUTION
Indicates a potentially hazardous situation which may result in minor or moderate injury if not
avoided.
NOTICE
Indicates a potentially hazardous situation which may result in property damage if not
avoided.

Safety
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2.1.1 Sectional warnings
Sectional warnings refer to entire chapters, a section or several paragraphs within this
manual.
Sectional warnings are presented as follows (example warning):
WARNING
Type and source of the danger
Possible consequences if the danger is ignored.
lMeasures to avoid the danger.
2.2 Intended use
The charging system is intended exclusively for charging electric vehicles.
The charging system is suitable for public and semi-public areas and can be used indoors and
outdoors.
The charging system is intended exclusively for stationary installation.
Any use beyond this is considered improper use. The manufacturer is not liable for damages
resulting from this.
2.3 Foreseeable misuse
The use of the charging system as a power source for other power consumers is not in
accordance with its intended use and is considered misuse.
Only type2/20A or type2/32A charging cables that comply with the product standard IEC
62196-2:2016; EN 62196-2:2017 may be used on charging systems equipped with a type2
charging socket. Charging cables that deviate from the above are not accepted by the
systems.
Charging systems may only be connected to the power supply via a fixed and non-separable
supply line.
2.4 Safety instructions for the user
This charging system may only be used in the manner described in this manual. If the
charging system is used for other purposes, the operator may be endangered and the
charging equipment may be damaged. This manual must always be accessible. Note the
following points:
– If no charging process is active, anchor any existing charging cables on the charging
system in the brackets provided or wrap them around the housing of the charging
system.
– The distance between a charging system and a vehicle must not exceed 3metres.
– The charging system may only be operated when completely closed. Do not remove
covers inside the charging system.
2.5 Personnel qualification
Qualified and trained electricians meet the following requirements:

Safety
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– Knowledge of general and special safety and accident prevention regulations.
– Knowledge of the relevant electrotechnical regulations.
– Product-specific knowledge through appropriate training.
– Ability to identify hazards associated with electricity.
DANGER
Danger due to electric current
Touching live parts will result in electric shock with serious injury or death.
lWork on electrical components may only be carried out by a qualified electrician and
in accordance with electrotechnical regulations.
lEnsure absence of voltage and take suitable protective measures.
2.6 Dangers and residual risks
NOTICE
Compleo charging systems as a whole do not contain SVHCs (Substances of Very High
Concern) in a concentration of more than 0.1 % (w/w), related to the individual charging
station. However, individual components may contain SVHCs in concentrations >0.1 % (w/w).
lWhen the charging stations are used as intended, no SVHCs are released and there
are no risks to humans or the environment.
2.7 Electrical voltage
Dangerous electrical voltages may be present inside the housing of the charging system after
the housing has been opened. There is a danger to life if contact is made with live
components. Serious injury or death is the result.
– Work on electrical equipment may only be carried out by a qualified electrician and in
accordance with electrical engineering rules.
– Disconnect the charging system from the power supply.
2.8 Incorrect handling
– Pulling on the charging cable can lead to cable breakage and damage. Only pull the
charging cable out of the socket directly at the plug.
– The use of extension cables is not permitted. To avoid the risk of electric shock or cable
fire, only one charging cable may be used at a time to connect the electric vehicle and
charging system.
– A charging system whose charging cables are in contact with the ground involves a risk of
tripping or mechanical damage if run over. The operator of the charging system must
implement appropriate measures for cable routing and affix appropriate warnings.

Safety
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WARNING
Risk of electric shock and fire due to the use of adapters
Using adapters on the charging cable can cause serious injury and damage to property.
lDo not use any adapters on the charging cable.

Transport, packaging and storage
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3 Transport, packaging and storage
3.1 Transport Inspection
Depending on the type and scope of the product, it is delivered either upright or horizontally
in appropriate transport and protective packaging.
Air-cushioned protective films and/or cardboard packaging are used. These materials can
also be used as underlay during subsequent assembly.
1. After unpacking, thoroughly inspect the product for transport damage.
2. Compare the serial number of the product with that of the delivery documents to
exclude faulty deliveries.
3. Check delivery according to purchase and scope of delivery for completeness.
4. Proceed as follows in case of deviations or recognisable damages:
– Do not accept delivery or only accept it conditionally.
– Complaints must be reported immediately to the manufacturer in writing.
NOTICE
We recommend keeping and reusing the original packaging for further transportation.
Otherwise, the packaging material must be disposed of in accordance with the applicable
local regulations.
INFORMATION
Do not tilt or place the loading system on its side.
3.2 Storage conditions
The system should be stored in the same position that it was transported in. If this is not
possible for undetermined reasons, it should be stored in the installation position of the
product.
– Ambient temperature for storage: -25 °C to +50 °C
– Permissible relative humidity: maximum 95 % (non-condensing)
– For intermediate storage, store the product in its original packaging

Transport, packaging and storage
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3.3 Transport with lifting gear
WARNING
Suspended loads
Falling loads can cause serious injury or death.
lNever step under suspended loads.
lAttach slings only to the designated attachment points.
lOnly use approved lifting gear and slings in perfect condition with sufficient load
capacity.
lTransport the load close to the ground and set it down immediately after transport to
its destination.
1. Open the door of the charging station.
2. Unscrew the screw approx. 10 mm (1).
3. Turn the locking lever of the left door
90 ° upwards (2) and open the left side
door.
ðMake sure that no cables are
damaged.
ðThe cover need not be removed.
4. Repeat the above steps for the right-
hand door.
5. Unscrew four screws (3) under the
roof.
6. Remove the roof (4) upwards.
7. Place the roof on a soft surface to
avoid scratches.

Transport, packaging and storage
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8. Bring suitable lifting gear into position.
ðWLL lifting gear > 250 kg.
9. Attach suitable ropes with shackles to
the four attachment points.
10. Lift the charging station slowly and
ensure that it hangs vertically.
11. Transport the charging station to its destination and set it down safely.
12. Put the roof back on and screw it on.
13. Insert the cover.
14. Screw the cover back on.
15. Close left side door of the charging
station, lock it (2) and screw the screw
back in (1).
16. Repeat the above steps for the right-
hand door.
17. Lock the doors of the charging
column.

Product description
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4 Product description
The charging system described below Cito 500 2in1 - PT - EU, mounted on solid ground or
base, is designed for charging electric vehicles indoors and outdoors.
Instructions, states and messages are indicated by means of status LEDs and/or displays.
The charging system has two charging points where parallel charging is possible.
4.1 Design
12
3
4
6
7
8
9
10
5
(1) Cover (roof)
(2) Air outlet
(3) SAM display and storage module;
alternatively: Meter display
(4) Charger interface, socket type2
(5) Air Inlet
(6) Near field lighting
(7) Charger interface CCS
(8) Status display of the charger
interfaces
(9) Payment terminal
(10) Information display

Product description
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4.2 Series label
There is a serial label on the charging system. The following figure shows an example of the
arrangement of information on a serial label:
1
4
5
7
6
10
8
15
11
9
14 1213
16
17
18
2
19
20
21
3
The serial label can be used to identify the following information:
(1) Company name
(2) Article number
(3) CE marking
(4) Serial number
(5) Calendar week and year of manufacture
(6) Place of manufacture
(7) Manufacturing standard, protection type and protection class
(8) Active power rating
(9) Pictograms (safety, operating manual, disposal)
(10) Protection class
(11) Metrology marking
(12) Accuracy class of the measuring instrument according to EN 50470
(13) Ambient temperature
(14) Number of the type examination certificate
(15) Minimum energy import (compliant with calibration law)
(16) Output 2: Voltage range, frequency, min. current, max. current
(17) Output 1: Voltage range, frequency, min. current, max. current
(18) Input: Number of phases, voltage, frequency, max. input current
(19) Material number
(20) Type/ Installation type/ Charging interfaces/ Charging capacity
(21) Manufacturer

Product description
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4.3 Technical specifications
4.3.1 General information
Charging system Cito 500 2in1 - PT - EU
Article number i00022057
Charging standard Mode3 and Mode 4 / IEC 61851
DC charger interface 1 x CCS plug with attached cable
AC charger interface 1x type2 socket (sliding or folding)
4.3.2 Connections
Mains connection Terminals
Max. connection cross-section1) 70 mm² with M8 compression cable lug
Max. equipotential bonding 6) 1) Round wire V4A: Ø 10 mm²; H07V-K: 35 mm² with M8
compression cable lug
Ethernet Cable connection
Min. connection cross-section 26 AWG
Max. length 30m
4.3.3 Electrical characteristics
Mains voltage 400 V/ 3~
Max. rated current 112 A/ 3~
Network form TT/ TN
Protection class I
Overvoltage category III
Mains frequency 50 Hz
Max. DC charging capacity per
charging point
50 kW

Product description
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Max. AC charging capacity per
charging point
22 kW
DC charging voltage 200 - 480 V
AC charging voltage 400 V/ 3~
DC charging current 125 A
AC charging current 32 A
Rated short-time withstand
current (I cw)
(400 V AC) 6 kA
Max. pre-fuse 125 A gG/gL
4.3.4 Protective devices
RCD 4) RCCB: 40 A/0,03 A, type A; RDC-DD: 6 mA
MCB 2) 1 x C100A, 1 x B16A
SPD 5) ÜS 1/2/3 - DIN EN 61643-11
4.3.5 Ambient conditions
Ambient temperature -25 °C to +40 °C
Operating temperature (Ø 24 h) ≤ 35 °C
Storage temperature -25 °C to +50 °C
Relative humidity ≤ 95 % (non-condensing)
Altitude ≤ 2000 m above sea level
4.3.6 Mechanical data
Dimensions (H x W x D) 1995 x 640 x 511
Max. weight 250 kg
Housing Stainless steel (powder-coated)
Housing closure Pivoted lever mechanism for locking cylinder
Impact resistance level IK10