Contacta STS-K020 Operation manual

Speech Transfer System
STS-K020
December 2019
Installation &
User Guide

2
Contents
Product Overview
Installation Instructions
 AmplierInstallation
Customer Microphone Installation
Customer Speaker Installation
 StaSpeaker&MicrophoneInstallation
Hearing Loop Installation
 AmplierSetup
Using the System
Troubleshooting
3
4
5
7
14
18
21
25
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Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication
changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct
colorsaresubjecttochangewithoutnotice.

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Contacta’sSTS-K020mayberetrottoglasswiththeopeningfroman
existingsystem.Thisproductisdesignedforinstallationatlocationssuchas
banks,postoices,theaters,andmore.
A hearing loop aerial is included to provide additional assistance for hearing
devicewearers.
Features
• Excellent sound quality
• ADA conscious
• Level 3 ballistic rated
• Sleek and modern design
Product Overview

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AmplierInstallation
STS-A31H Speech Transfer System Amplifier
1. Placetheamplierunderthestacounter,ensuringthatitwillnot
obstructstawhentheyaresitting.
Fixing points
2. Takenoteofthecablemanagementpath.
3. Markthefourxingpointsfortheamplierunderthecounter.
4. Drillandxtheamplierinplaceusingthesuppliedscrews.
5. Please take note of the cable management path at this time

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Customer Microphone Installation
STS-C100 Anti-Vandal Microphone with Glass Mount Kit
1. Separatethefrontandrearpolycarbonateplates.
2. Feedonesilicongasketthroughthewireconnectedtothefront
(customer-facing)polycarbonateplate.
3. Aligntheholesinthesilicongasketandthefrontpolycarbonateplate.
Screw an 8-32 2” stud into every other hole (three total) to temporary hold
thealignment.
4. Whilestandingonthecustomer-side,feedthewirecableattachedtothe
frontpolycarbonateplatethroughtheopeningoftheglassbarrier.
5. Holdthefrontpolycarbonateplateushtotheopeningintheglass
barrier and use tape to temporary secure the front polycarbonate plate to
thewindow.
6. Movetothestaside.Feedthesecondsilicongasketthroughthewire
andaligntheholestoslipontothestuds.
7. Determinethedirectionneededforthewiretubing(verticalorhorizontal).
Aligntheplatesaccordingly.
8. Measureandcutthewiretubingtothedesiredlength.Feedthewire
throughthetubinguntilreachingtheend.(Pleasenotethetubingmaybe
benttoadesiredconguration)
9. Alignandplacetherear(sta-facing)plateontothestuds.
10. Determineiftheprovidedbreak-away8-322”screwsneedtobecut

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downbasedontheglassbarrier’sthickness.
11. Putthreeofthe8-322”screwsintotheremainingholesintheplate,
screwinginenoughtoholdallpiecestogether.
12. Removethealignmentstudsandreplacewiththeremainingthree8-322”
screws.
13. Tightenthescrewsina“star”conguration,tighteningeachscrewin
smallincrementsuntilallscrewsarecompletelytightened.
14. Securethetubinginplace.
15. Plugthewire’sconnectorintothe“CustMic”portonthebackofthe
amplier.Note:TheREDwireshouldbeontheRIGHTsideofthe
connector.

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Customer Speaker Installation
Option 1: STS-S30 Surface Mounted Speaker (Overhead Installations)
Theoptimuminstalledheightofthisspeakeris6-8feetfromthecustomer.
Environmentswithmorebackgroundnoisemayrequirealowerinstallation.
1. Unscrewthefourscrewsonthesidesofthespeakerhousing.
2. Removethebackplatefromthespeakerhousing.
3. Find a location on the customer side directly above the glass barrier
whereinteractionswilltakeplace.Ensurethereisenoughspacetodrill
andthereisnoglassbehindthematerial.
4. Checkthecableroutetotheamplierlocationunderthecounter,noting
cablelengthandaccessthroughthecountertop.
5. Markthexingpointstomountthebackplatewhileensuringthereis
accesstoretrievethecable.
6. Drillxingpointsusingadrillbitsmallerindiameterthanthescrewsthat
willbepermanentlyinstalled.
7. Alignthebackplatewiththexingpoints.Ensurethenotchforthewireis
atthetopofthebackplate.
8. Mountthebackplateusingtheappropriatescrews/xings.
9. Attach the speaker base to the back plate with the screws previously
removedinStep1.
10. Routethecablefromthespeakerbacktotheamplierinaneatandtidy
fashion,usingcablecontainmentwhererequired.

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11. Plugthespeakers’connectorintothe“CustSpkr”portonthebackofthe
amplier.

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Theoptimuminstalledheightofthisspeakeris6-8feetfromthecustomer.
Environmentswithmorebackgroundnoisemayrequirealowerinstallation.
1. Find a location on the customer side directly above the glass barrier
whereinteractionswilltakeplace.Ensurethereisenoughspacetodrill
andthereisnoglassbehindthematerial.
2. Checkthecableroutetotheamplierlocationunderthecounter,noting
cablelengthandaccessthroughthecountertop.
3. Markthexingpointstomountthespeakerbracketwhileensuringthere
isaccesstoretrievethecable.
4. Drillxingpointsusingadrillbitsmallerindiameterthanthescrewsthat
willbepermanentlyinstalled.
5. Alignthespeakerbracketwiththexingpoints.
6. Mountthebackplateusingtheappropriatescrews/xings.
7. Withthecablefacingdown,sliptheboltsonthesideofthespeakerinto
thegrovesofthebracket.Adjustpositionofspeakerandtightenboltsto
secureinplace.
8. Routethecablefromthespeakerbacktotheamplierinaneatandtidy
fashion,usingcablecontainmentwhererequired.
9. Plugthespeakers’connectorintothe“CustSpkr”portonthebackofthe
amplier.
Option 2: STS-S22 Bracket Mounted Speaker (Overhead Installations)

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Option 3: STS-S60 Surface Mounted Speaker (Counter Installations)
1. Placethespeakeronthecustomersideofthecountertop.
2. Unscrewthetwoscrewsonthesidesofthespeakerhousing.
3. Removethebracketfromthebackofthespeakerhousing.
4. Place the housing bracket on either side of the point of interaction
betweenthestaandcustomer,atleast2-3mmawayfromtheglass
barrier.
5. Marktwoxingpointsandonecablemanagementholetomountthe
housingbracketwhileensuringthereisaccesstoretrievethecable.
6. Drillxingpointsusingadrillbitsmallerindiameterthanthescrewsthat
willbepermanentlyinstalled,thendrilltheholeforthespeakercable.
Housing
xingpoints
Cable hole
Fixing points
7. Alignthehousingbracketintoposition.Feedthewirethroughthecable
hole.

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8. Connect the speaker housing to the bracket with the previously removed
screws.
9. Routeallcablingneatlytotheamplierlocationonthestaside.
10. Plugthespeakers’connectorintothe“CustSpkr”portonthebackofthe
amplier.

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Option 4: STS-S61 Flush Mounted Speaker (Wall/Counter Installations)
1. Ensure there is at least 2 inches of free space below the customer side of
thecountertopforthespeakerpod.
2. Ensurethereisaccesstothewiringunderthecounteronceinstalled.
3. Markthecut-outdimensionsinthediagrambelowontothecountertop.
4. Usearoutertocutouttwoareasfortheushmountedspeakerpod.
5. CutArea1indiagramtoadepthof17⁄8”.
6. CutArea2(shaded)indiagramtoadepthof1.5mm.
7. CutcornerradiustoR6inArea2.

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8. Markthefourxingpointsasshowninthediagrambelow.
9. Drillxingpointsusingadrillbitsmallerindiameterthanthescrewsthat
willbepermanentlyinstalled.
10. Runthecablefromthespeakerthroughthecountertop.
11. Securespeakertothecounterusingthescrewsprovided.
Drilledxing
points
Speaker pod container cut-out
Fixing
points
12. Routeallthecablingneatlytotheamplierlocationonthestaside.
13. Plugthespeakers’connectorintothe“CustSpkr”portonthebackofthe
amplier.

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StaSpeaker&MicrophoneInstallation
Option 1: STS-SU1 Staff Unit
1. Placethestaunitonthestasideofthecountertop,ensuringthatit
doesnotcauseanobstructionandisasclosetostaaspossible.
2. Usethecablemanagementholeinthecountertorunthesta
microphonecablebacktotheamplier.
If there is not already a cable management hole, drill one (or at least a ½
inchhole)inasuitablelocationneartherearofthecounter.
3. Plugtheunit’sconnectorswithBLACKandYELLOWwiresintothe“Sta
Spkr”portonthebackoftheamplier.Note:TheBLACKwireshouldbe
ontheLEFTsideoftheconnector.TheYELLOWwireshouldbeonthe
RIGHTsideoftheconnector.
4. Plugtheunit’sconnectorswithBLACK+WHITEandREDwiresintothe
“StaMic”portonthebackoftheamplier.Note:TheBLACK+WHITE
wiresshouldbeontheLEFTsideoftheconnector.TheREDwireshould
beontheRIGHTsideoftheconnector.

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5. Thestaunitcanbeturnedonbyippingtheswitch.Whenpressed
down,the“O”positionindicatestheunitisOFF,andthe“I”position
indicatestheunitisON.

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Option 2: STS-SJB Break Out Box with STS-Headset
3. Plugtheunit’sconnectorswithBLACK+WHITEandREDwiresintothe
“StaMic”portonthebackoftheamplier.Note:TheBLACK+WHITE
wiresshouldbeontheLEFTsideoftheconnector.TheREDwireshould
beontheRIGHTsideoftheconnector.
4. Connecttheheadphone’stwoaudiojackstothefrontoftheBreakOut
Boxintheircorrespondingports.
5. Tousetheheadphoneandmicrophone,ensurethemutebuttononthe
1. TheBreakOutBoxshouldbeinstalledunderneaththecounterusing
thescrewsprovided.Ensureitisplacedinaconvenientlocationforthe
statoaccessthemutebuttonwhilebeingmindfuloftheheadsetcable
lengthandthepositionofthestamember.
2. Plugtheunit’sconnectorswithBLACKandYELLOWwiresintothe“Sta
Spkr”portonthebackoftheamplier.Note:TheBLACKwireshouldbe
ontheLEFTsideoftheconnector.TheYELLOWwireshouldbeonthe
RIGHTsideoftheconnector.

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frontoftheBreakOutBoxisnotpressedin.Tomute,pressthebuttonin.
5. OPTIONAL:TheSTS-SU1StaUnitmayalsobeconnectedtotheBreak
OutBox,givingstamember’stheoptiontouseeitherthestandingunit
ortheBreakOutBoxwithheadset.
1 2
1. Microphone port
2. Speaker port
a. Plugthestaunits’connectorswithBLACKandYELLOWwiresintothe
“StaSpkr”portonthebackoftheBreakOutBox.Note:TheBLACKwire
shouldbeontheLEFTsideoftheconnector.TheYELLOWwireshouldbe
ontheRIGHTsideoftheconnector
b. Plugthestaunits’connectorswithBLACK+WHITEandREDwiresinto
the“MIC”portonthesideoftheBreakOutBox.Note:TheBLACK+WHITE
wiresshouldbeontheLEFTsideoftheconnector.TheREDwireshould
beontheRIGHTsideoftheconnector.
c. TousetheSTS-SU1StaUnit,ensurethemutebuttononthesideofthe
BreakOutBoxisnotpressedinandtheStaUnitandSpeaker’sswitchis
intheONposition.Tomute,pressthemutebuttonontheBreakOutBox.

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Hearing Loop Installation
Option 1: IL-AE96 Window Mount Hearing Loop
TheIL-AE96WindowMountHearingLoopshouldbeinstalledindoorsonthe
staside.
1. Determinethelocationofthehearingloopaerialontheglassbarrier.
Makesuretoplaceitdirectlyinfrontofwhereacustomerwillstand.Itis
recommended that the unit is placed on the bottom corners of the glass
barrierforoptimalperformance.Donotexceed2feetabovetheaverage
standingcustomer.
2. Cleantheareawithaglasscleanerandthoroughlywipedry.
3. Removethelineronthebluesheetwithafaintoutlineofthe
internationalhearingloopsignagetoexposetheadhesivebacking.
Please note that both sheets are notsolidblue.
4. Carefully attach the sheet on the glass barrier with the international
hearingloopsignagefacingthecustomer.Slowlyapplytoglassbarrier
whilesmoothingoutairbubbleswithstraight-edgedtool.
5. Removethelineronthesolidbluesheet,exposingtheadhesive.
Ensureallhearingloopsignageisdisplayedclearly.

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6. Carefully apply the hearing loop aerial with attached cable to the
adhesiveonthesolidbluesheet.Ensurethecableisattheedgeofthe
sheet, and the wire is coming from the back side of the aerial when
applied.
7. Attach the solid blue sheet with hearing loop aerial to the sheet attached
totheglassbarrier.Slowlyapplywhilesmoothingoutairbubbleswith
straight-edgedtool.
8. Routethecablingneatlytotheamplierlocationonthestaside.
9. Plugtheloop’sconnectorintothe“Loop”portonthebackofthe
amplier.

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Option 2: Under the Counter Hearing Loop
1. Theaerialshouldbexedunderthedeskorcountercentrallyonthe
customerside,onehalfmountedhorizontallyunderthecounterandthe
other half mounted vertically, facing the customer (see A in the diagram
below).
Position the aerial under the counter using either the provided P-clips
oranotherxingmethodofchoice.Seethediagrambelowfor
recommendedpositioning.
Aistheoptimumlayoutforacounterhearingloop.
BandCareacceptableonlyifAisnotpossibleandthelayoutisaligned
sothatthemagneticeldwillbedirectedtowardsuser’sheadheights.
2. Routethecablingneatlytotheamplierlocationonthestaside
3. Plugtheloop’sconnectorintothe“Loop”portonthebackofthe
amplier.
X
X
A B C