FAAC 4402 User manual

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Installation Instructions
IP/WiFi Intercom
Part No. 4402
PROFESSIONAL INSTALL ONLY
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
Tip: Site Survey BEFORE you begin.
See Page 4-5!
v1.0

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Index
Section
Pages
PHASE 1 –SITE SURVEY
3-5
Site Survey (LAN)
4
Site Survey (WiFi)
5
PHASE 2 –PRODUCT OVERVIEW
6-12
Overview of Call Points
7
PCB Module In Detail
8-9
Technical Specifications
10-12
PHASE 3 - SETUP
13-24
Configure Before Install
14
Connect to network using WiFi
15-18
Connect to network using LAN Cable
19-20
Time Sync & Testing
21-22
Answering on Android
23
Answering on iOS (Apple)
24
PHASE 4 - INSTALLATION
25-33
How to Achieve & Maintain IP55 Rating
26
Installation (Wi-Fi) & (LAN Cable)
27
Power & Solar Power
28
LAN Cable & WiFi Setup Example
29
PCB Wiring Example
30
Adding Additional APP Users
31
Sound, Volumes and Speech / Intercom & Device Sound Options
32
Using Keypad Codes
33
PHASE 5 –ADVANCED SETUP
34-50
Feature Shortcuts & Settings Overview
35
Standard Features
36
Edit Intercom Details / Add a New Device ID
37
Ringtones of In-app Call / Check APP version
38
Check Intercom Firmware / Add, Edit or Delete Users & Logins
39
Adjust Relay Trigger Times / Adjust Intercom Time
40
Wi-Fi Settings / Adjust Maximum Monitoring Time
41
Adjust Maximum Talking Time / Adjust Maximum Calling Time
42
Reboot Intercom / Simplex / Duplex Audio Selection
43
Advanced Feature Overview / Notifications
44
Auto Relay Times / Camera Stream Resolution
45
Activity Log
46
Keypad Codes
47
PROX Cards/Tag IDs
48
Voicemail Option for missed Callers / Motion Detection Option
49
Troubleshooting
50-51
App Updates / Firmware Updates
52
Intercom Maintenance / Environmental Information / Ingress
53
Warranty
54-55
Regulatory Compliance
56

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PHASE 1
Site Survey

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Site Survey (LAN)
The Praetorian Guard is designed to transmit the video and audio stream using on average
400 KBit/sec (peaking to 1Mbps). This loosely translates to requiring a minimum of 1.5Mbps
UPLOAD speed on the network that the intercom is connected to. The higher the upload
speed the better quality of image up to an approx. max of 4Mbps upload speed.
If you do not have sufficient upload speed then please look at upgrading your internet package,
if possible.
Please consult someone with network knowledge if you need help with these steps.
LAN Cable Distance
My LAN cable run does not exceed 320ft in
total distance. If it does then a powered switch
is required to be fitted in-line to extend the
signal.
Upload Speed
I have at least 1.5 Mb UPLOAD speed. If not
STOP! This system may operate intermittently
remotely or have delayed PUSH notifications.
Mbs
Slow Fast

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Site Survey (Local WiFi)
WiFi
Mbs
Slow Fast
WIFI Signal
I have some WiFi signal at the gate with my
phone! If not, STOP. You will need some form
of WiFi extender, or repeater, or LAN/CAT5
cable!
Upload Speed
I have at least 1.5 Mb UPLOAD speed. If not
STOP! This system may operate intermittently
remotely or have delayed PUSH notifications.
YES!
My WiFi Internet Security is WPA, WPA2,
WPA3 or better.
Total distance of WiFi range will depend heavily on the property network setup.
Max distance is 60m based on using a basic home router passing through 1
exterior wall. For the most reliable connection utilize the LAN or 4G Router options.
WiFi Signal Explained
Poor = System may not show ONLINE. Signal may drop out regularly or cause
delay’s on the video loading or stop notifications receiving from being sent.
Fair = System will operate as expected in most instances. Signal may drop out from
time to time or cause delay’s on the video loading or stop notifications receiving
from being sent.
Good / Excellent = System will operate as expected in all instances. Signal should
never drop or cause delay’s on the video loading
Please consult with the person that configured the Wi-Fi network on the premise if you
need help with these steps.

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PHASE 2
Product Overview

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Overview of Call Point
Now let’s have a look inside…
Keypad
Security
Screws
Camera
Night vision LEDS
(short range, up to
5 feet)
Speaker
Module
Call
Button
WiFi
Antenna
12-24v
IN
SLAVE IN
1 2 3
12-24v
OUT
SLAVE OUT
1 2 3
101101
50V
RVT
16V
VT
220
Pedestal
mounting holes
IP PCB
Camera
module
Keypad
Module
Call button
Surge
PCB

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Main Module in Detail…
Keypad Module in Detail
RJ45 Socket
Hard Reset
Button
WiFi Antenna SMA
Connector
Micro SD
Card Slot
Volume ‘POT’
Keypad Data Cable
Connections
Push Button, Mic &
Speaker Connections
24V DC
Input
Voltage Outputs
Direct LAN cable
Connection
Intercom ID
LED Indicators
RED = Network Connection
BLUE = Power
Direct Hotspot Button
Relay 1
N/O–COM–N/C
Push to
exit input
(EG/COM)
Relay 1
N/O–COM–N/C
12-24v
IN
SLAVE IN
1 2 3
12-24v
OUT
SLAVE OUT
1 2 3
Baud Rate
Jumper Link
IN
Connections
DATA
Transfer IN
DC
Voltage In
OUT
Connections

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Overview of Surge PCB
Earth Rod MUST be
connected for warranty.
Power Output
NOT USED
24v INPUT –Use provided power supply or hook
up to 24v solar system. (DO NOT USE 12v HERE)
12v DC –Battery backup
1 Amp Quick Blow Input Fuse (REPLACEABLE)
12V | 24 IN | SOL |OUT
Must use a 30W solar panel (minimum) with 24v 10Ah.

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Technical Specifications
GENERAL
Front Panel
Powder Coated Marine Grade Stainless Steel BS316 Front Plates with
3mm Acrylic on Design Marine Grade Stainless Steel BS316 Modular
Plates
Hood Cover
Powder coated Aluminium
Mounting Housing
(Backbox)
Marine Grade Stainless Steel BS316
Call Button
Stainless-steel button with illuminated LED Ring
Weatherproof
IP55
Approvals
CE, FCC
Operating Temp.
-25 to +55°C / -13 to 131°F
Humidity 10 to 85 % RH (non-condensing)
Power Supply
24V DC
Power Consumption
IP PCB w/Keypad
Standby = 96mA
Operating = 500mA
Peak = 2000mA
Solar Power
30Watt Solar Panel (minimum)
24V 10AH
System Requirements
Mobile device: Newest iOS on iPhone/iPad,
newest Android on Smartphone/Tablet
Internet: High-Speed Landline Broadband
Internet connection, DSL, cable or fibre optic,
no socks or proxy server. Min. suggested upload speed of 1.5Mbps,
Network: Ethernet Network, with DHCP / WIFI 2.4GHz/5.8GHz (with
applicable antenna)
Recommended Installation
Height
Camera lens should be at a min. height of
145 cm (57 in). Before the installation please
determine your optimal installation height.
KEYPAD MODULE
Power Supply
24V DC
Steel Keypad Module
12 Square Metal Keys
Blue illumination
Keypad Codes configurable via App,
VIDEO
Camera
HD 720p, dynamic (VGA –HD)

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Lens
120° (D), 109° (H), 65° (V)
IR-capable
Display Resolution
Switchable in the app by the Admin user.
HD resolution: 1280*720
SD resolution: 640*480
Video Codec
H264
Night-Vision
Yes, light sensor, automatic IR-cut filter,
5 Infrared LEDs
Storage
On-Board Micro SD Card (16GB included)
Max read capacity 32GB
Estimated capacity based on 16GB:
5,592 Video Clips (3MB) {AVI.}
33,500 images (0.5MB) {JPG}
Supports Hot Swapping.
Auto overwrites oldest data at 70% capacity
FAT32 Formatting
MOTION SENSOR
Type
Active
Detection Type
Digital (Pixel-based)
Changes of pixilation. This is processed by the CPU identifying any
major/minor changes in pixels that is defined by a predetermined
algorithm.
Range
>5m, depends on environment, distance is fixed
Configuration
Via App, e.g.
• Sensitivity (1-5)
• Enable/disable push notification
• Enable/disable detection & recordings.
AUDIO
Audio Components
Speaker and microphone, noise reduction and
echo cancellation (ANR, AEC)
Audio Streaming
Two-way, full duplex & half-duplex
(switchable in-app)
Audio Codec
PCM/ARAW
NETWORK
WiFi
IEEE 802.11a/b/g/n/ac
WiFi Security
WPA / WPA2 / WPA3
Frequency Range
2.4GHz-2.4385GHz; 5.15GHz-5.845GHz
Ethernet
IEEE 802.3

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Supported Protocols
HTTP, HTTPS, SSL/TLS, Bonjour, DNS, RTSP, RTP, TCP, UDP, RTCP,
ICMP, DHCP, ARP
THIRD-PARTY INTEGRATIONS
Partners
N/A - Coming Soon
API
N/A - Coming Soon
4G ROUTER
Power Supply
24V DC
Interface
Custom OpenWrt
Antenna Type
SMA
SIM Tray
NANO
LAN Ports
2 x 10/100 Mbps - LAN/WAN
Direct Cable Connection
8 Pin Spring Connector Terminal Block (Linked to 1 x LAN ports)
GSM Modem Models
4G USA - SIM7600A
Frequency Range
LTE-TDD = B38/B40/B41
LTE-FDD = B1/B3/B5/B7/B8/B20
UMTS/HSPA+ = B1/B5/B8
GSM/GPRS/EDGE = 900/1800MHz
RF Output Power (EIRP)
32.55dBm (GSM 900), 29.73dBm (DCS 1800)
23.77dBm (WCDMA Band I), 23.78dBm (WCDMA Band VIII)
22.79dBm, 22.73dBm, 22.97dBm, 22.35dBm, 22.99dBm (LTE B1, B3,
B7, B8, B20)

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PHASE 3
Setup
(To be done before installing the intercom)

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Configure Before Install
Step 1
Step 2 - Download and install the app on the end-user’s phone.
Step 3 –Open the front panel by removing the security screws & Connect 24v DC
power with the power supply provided to the SURGE PCB.
Do not install the intercom. Power it up beside
the router so that you can perform the
configuration with the homeowners’ phone
beside the intercom and router.
Note: If you skip this step and proceed directly to
installation, technical support may request you
go back and perform this step before diagnosing
further.
3-4 feet / 1 metre
Search for Praetorian Guard and find the icon, or
scan the QR code if the phone has a QR scan app.
Note: Be sure to accept ALL permissions during
install, otherwise you will experience problems later!
Please ensure you check the app
for updates at least once a month.
Tip: Slight differences will be seen
between the Android and iOS app
versions, any major differences will be
highlighted in the screenshots below.
24V DC IN
(PSU
included)
To Earth
Rod!
Power
Consumption:
Standby = 96mA
Calling Out = 500mA
3 - 4 feet / 1 meter

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Connect to network using WiFi
Step 1 - Press and HOLD the code button for approx. 3-5secs and release. A tone will be heard.
Relay
2
Relay
1
8GB
SD CARD
Ethernet
Socket
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
Reset
EG GND
Step 2a –Find The WiFi Hotspot ID
Step 2b –Enter password to connect via WiFi
>3 seconds
With the user’s phone, search for available Wi-Fi networks and
connect to the ‘Intercom ID’ network.
TIP: Your phone needs to be within range of the intercom to detect
this network.
Enter the default pass code 123456789 and the users’ phone
should now be connected directly to the intercom.
Android: Press CONNECT
Apple: Press DONE
Tip: This will clear any currently stored WiFi connections from the system. You will need to
reconnect to the WiFi network to allow the system to function again after pressing this button.
Note: Your device may state there is no internet connection. This is
normal. Accept any prompts to stay connected for the next steps.
The intercom will now begin to transmit its own
Wi-Fi network using the intercom ID reference.
(E.g., AES-XXXXXX-XXXX)
>3 seconds

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Step 3a, 3b, 3c –Find Intercom ID via the network connection
Step 3d, 3e
Step 4
Settings > Add > Search
After pressing SEARCH, the APP will
now search for the intercom and should
detect it.
Should be showing
ONLINE status.
Note: The intercom and phone are directly connected in a point-
to-point link. It will still need connected to the network to be fully
operational remotely.
Intercom ID will be auto filled.
Enter “admin” for the main user.
Enter “123456789” as the default
password and press SAVE
Press the Video icon to view live video.
Note: at close proximity, you will experience acoustic feedback. This is normal.
If you can view live video, and hear acoustics, then this proves that the intercom
hardware is working as it should.

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Step 5a, b, c
Although we know the intercom is fully operational, we now need to connect it to the local Wi-Fi
network.
The intercom is now searching the area for Wi-Fi networks and will display all compatible
networks on the App screen.
Step 5d, e
Enter the WIFI PASSCODE for the network
which you are connecting to.
WARNING: Take care not to enter a typing
mistake. The intercom will accept any Wi-Fi
password and will not know if it is correct or
not! Note that the intercom will show as
‘OFFLINE’ if an incorrect Wi-Fi Password
has been entered as it will not be able to
connect to the network at all.
Wi-Fi Signal strength must be at least ‘Fair’,
or you will have problems!

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Step 6
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak Wi-Fi, or too many
devices connected to the Wi-Fi network and the router is incapable of managing the workload.
2. Intercom is not showing online status.
A. This can be caused by incorrect Wi-Fi password created, or Wi-Fi dropping out due to weak
signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: Possibly permissions for the app were not accepted during app install. Check microphone
permissions for the app in the phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and
data.
WIFI Connection Setup Complete.
Skip to ‘Time Sync & Testing’
The intercom will now re-boot and attempt to connect to the Wi-Fi network with the
password you have entered.
Wait 60 seconds then re-launch the APP.
If you can see live video and
hear audio, the intercom has
successfully connected to
the network.
If for some reason this does
not work, try connecting to
the Wi-Fi network again and
double check the Wi-Fi
password is correct.

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Connect to network using LAN Cable
This intercom can also be connected to a LAN cable directly from the router or from a repeater or
point-to-point Wi-Fi bridge device.
Step 1
Step 2a, 2b, 2c –Connect your device to the HOME network via WiFi and then find the
Intercom ID via the network connection.
Step 2d, 2e –Select the Intercom ID & input the login credentials.
Option 1
Connect RJ45
Ethernet crimped
socket.
Data transfer LEDs
will flash when
plugged in.
Option 2
Use provided
spring-release
terminals observing
colour code shown.
Settings > Add > Search
After connecting to the network
open the app and pressing
SEARCH, the APP will now
search for the intercom and
should detect it.
Pin
Color
1
Orange / White
2
Orange
3
Green / White
4
Blue
5
Blue / White
6
Green
7
Red / White
8
Red
Note: Ethernet can travel up to 320ft on CAT5/CAT6
cable. Longer distances will require a switch every
320ft unless using any specialist equipment.
1 2 3 4 5 6 7 8
Note: Ensure the LAN cable is
connected correctly above if
unable to find the intercom ID

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Step 3 - The intercom is now added to your device and should show Online.
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak Wi-Fi, or too many
devices connected to the Wi-Fi network and the router is incapable of managing the workload.
2. Intercom is not showing online status.
A. This can be caused by incorrect Wi-Fi password created, or Wi-Fi dropping out due to weak
signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: Possibly permissions for the app were not accepted during app install. Check microphone
permissions for the app in the phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and
data.
Note: If you can see live video and
hear audio, the intercom has
successfully connected to the
network.
If for some reason this does not work,
check the LED indicators on the
RJ45 socket on the PCB to ensure it
is connected correctly to the network.
Intercom ID will be auto filled.
Enter “admin” for the main user.
Enter “123456789” as the default
password and press SAVE.