
PART 4 – FAQ / TROUBLESHOOTING
10
Q: My device cannot play back some video files. What do I need to do to play these files?
A: The file types that are supported by the default player include (but are not limited to):
VIDEO: .mp4, .mov (iOS only), .m4v (iOS only)
AUDIO: .mp3, .m4a (iOS only)
IMAGE: .jpg, .png
DOCUMENTS: .doc, .xls, .ppt, .pdf
Use the PLAY With or COPY LINK functions to use a third-party video player (described in the VIDEO OPTIONS MENU section)
Q: Can I play videos I purchased on iTunes on my Android tablet or phone?
A: No. Protected video content from iTunes requires Safari to play, and requires that your device be synced with iTunes.
Q: My wireless reception quality varies at dierent points inside my home or oce. What are some things I can do to improve
the reception in these areas?
A: Here are some steps to improve wireless performance:
1. Change your wireless channel
The Voyager Air can broadcast on dierent wireless channels, similar to the way radio stations use dierent channels.
Just as you’ll sometimes hear interference on one radio station while another is perfectly clear, sometimes one wireless
channel is clearer than others. Use the Voyager Air app to change the wireless channel.
2. Move the Voyager Air away from walls and metal objects like file cabinets
Metal objects, walls, and floors will interfere with your drive’s wireless signals. The closer your drive is to these
obstructions, the more severe the interference, and the weaker your connection will be.
3. Position your Voyager Air in a central location
When possible, place your Voyager Air in a central location in your home or oce. If your drive is against an outside wall
of your home, the signal will be weak on the other side of your home. If your drive is on the first floor and your client
device (tablet, smartphone, laptop or desktop) is on the second floor, try to place the drive high on a shelf in the room
where it is located.
4. Change the orientation of the Voyager Air drive
There are two internal antennas on the Voyager Air, one located on each side of the drive, and wireless signals are often
directional. Try rotating the drive clockwise or counter-clockwise to improve wireless reception.
5. Reduce wireless interference
The wireless networking built into Voyager Air operates at a frequency of 2.4 gigahertz (GHz). Many cordless phones,
microwave ovens, baby monitors, garage door openers, and other wireless electronics also use this frequency. If you use
these wireless devices in your home, your client device (tablet, smartphone, laptop or desktop) might not be able to
“hear” your Voyager Air over this interference.
Q: When I remove my USB connection, my Voyager Air will not allow me to reconnect wirelessly for approximately 1-2
minutes. Is this normal?
A: Yes, this is normal. After removing a USB connection, the Voyager Air server must reboot which takes
approximately 75 seconds.
Q: Is my Voyager Air resistant to damage from falling or dropping?
A: The hard disk drive used in your Voyager Air has the same built-in protections as a hard disk drive used in laptops. The
Voyager Air also has a built-in accelerometer to detect and protect a drive in “free-fall.” Users should still take proper care
not to drop their Voyager Air or allow it to receive impacts, especially when the unit is powered on.
Q: Is the app required to use my Voyager Air?
A: No, the app is not required. You can use a standard SAMBA-based file browser utility (like “FileBrowser” for iOS or
“ES File Explorer” for Android) to navigate your Voyager Air once you are connected. Please note that the
video streaming performance using such a utility may not be as good as that when using the Voyager Air app.
You can also use a web browser.
Q: I use my Voyager Air with multiple PCs that require dierent partition formatting. Can my Voyager Air support multiple
partitions that are formatted with dierent file systems?
A: Yes, the Voyager Air drive and app both support multiple partitions that can be formatted with dierent file systems.