Cove GATEWAY-ALTE User manual

User
Manual

Touch Screen Panel
Window Sensor Medical Button
Smoke/Carbon
Monoxide Detector
Glass Break Detector
Mobile App
Motion Detector
Door Sensor
Key Remote
Flood/Freeze Sensor
Yard Sign +
Window Stickers
Additional Information
and Terms of Service
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Welcome to Cove

21
Installing Your Panel
Your Touch Screen Panel is the heart of
your security system. It controls your sen-
sors and connects you to the professional
monitoring team.
TO INSTALL YOUR PANEL
1. Choose a location within 5 feet of a
standard electrical outlet. To prevent
accidental power failure, this outlet
must not have a ground fault circuit
interrupter (GFCI) and should not be
controlled by a switch.
2. Plug in your panel. To avoid
accidentally unplugging the panel,
secure the plug to the outlet using
the provided screw.
3. Wait for the panel to establish
communication with the monitoring
station. This connection may take
several minutes.
4. Once the panel is connected, follow
the onscreen installation guide.
Touch Screen Panel
Installing Your Panel
Panel Buttons
Status Bar Icons
Arming the System
Disarming the System
Understanding Alarms
Sensors
User Passcodes
Exit + Transmission Delay
Panel Display
System Sounds
System/Sensor Tests
Messages + Alerts
History
System Information
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4
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5
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8
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10
10
10
Home
Button
Emergency
Call Button
Panel Volume Control
Settings
Messages
Speaker/
Microphone Cellular
Connection
Battery
AC Power
Silent Exit
84dB Siren
COMMON INSTALLATION LOCATIONS
Place your panel in an easily accessible,
central area of your home. Common
locations include:
• On a countertop, table, or desk
• On a bookshelf
• On the wall by the door (Professional
Installation Recommended)

43
Status Bar Icons
Low Battery
Full Battery
Battery Charging
Messages
New Message
No Cellular Connection
Cellular Connection
AC Power
No AC Power
LOCATIONS TO AVOID
Do not place your panel in the
following locations:
Remote areas of your home (like
closets, garages, laundry rooms,
bathrooms, and stairwells)
Areas where intruders might easily
see the panel (such as near windows)
Within 4 feet of large metal objects
or appliances (like refrigerators,
televisions, or washing machines)
Panel Buttons
HOME
Press the home button to wake up
the touch screen or return to the
home screen.
LED Color
The home button will change colors
to indicate the system status.
Arming the System
To arm your system against intruders,
check that the home screen says, "Hey,
I'm ready to arm." You can arm the system
in stay mode or away mode from here.
STAY MODE
Select this mode when people will be
staying inside the home. This mode arms
all of your sensors but the Motion Detec-
tors, which will stay disarmed.
To Arm in Stay Mode
1. Tap "Arm Stay" on the home
screen.
2. Your system will announce "arm-
ing stay," and the countdown
screen will appear.
3. During the countdown, you have
Blue
Blue
Yellow
Red
LED is off
The panel is unarmed
and ready to arm
Normal status, no emergency
call in progress
The panel is unarmed
and a sensor is open
The panel is armed in
away or stay mode
Panel is without AC power or LED
lights are turned off in settings
LED is off
The panel is without AC power, or LED
lights are turned off in settings
the option to add 30 seconds to
the countdown or tap the "Can-
cel" button, which will prompt you
to enter your user passcode to
disarm the system.
4. When the countdown ends, the
system will announce "system
armed stay," and the panel status
field will display "I'm armed in
stay mode."
NIGHT MODE
Tap "Night Mode" to immediately arm your
system in stay mode with no countdown.
In addition, night mode will remove any
entry delays that you have set on your
Door Sensors.
AWAY MODE
Select this mode when your home will
be unoccupied. This mode will arm all
anti-intrusion sensors, including Motion
Detectors.
To Arm in Away Mode
1. Tap "Arm Away" on the
home screen.
2. Your system will announce "arm-
ing away," and the countdown
screen will appear. During the
countdown, you have the option
to add 30 seconds to the count-
down or tap the "Cancel" button,
which will prompt you to enter
your user passcode to disarm
the system. To extend the arming
countdown, you can also open
one of your doors twice in a row.
3. If you want to silently arm your
system without audible an-
nouncements or beeping during
the countdown, tap Silent Exit
at the bottom left corner of the
home screen. Silent Exit will ex-
tend the countdown length.
4. When the countdown ends, the
system will announce "system
EMERGENCY CALL
Press the emergency call button to no-
tify the central monitoring station of an
emergency event. To minimize the risk of
false alarms, the emergency call process
includes a few simple steps.
To Call
1. Press the emergency call button
2. Select your emergency (Medical,
Police, or Fire)
3. Tap "Call" to begin your call with a
monitoring agent
To Cancel Call
Tap "Cancel" on your panel to
cancel the call, then enter your user
passcode.
Once you enter your passcode, the
panel will send a signal notifying the
central monitoring station that you
canceled the alarm. An operator may
still call you back to verify that it was a
false alarm.
LED Color
The emergency call button will
change colors to indicate the
emergency call status.
Red
The panel is connected
for an emergency call
Yellow for 3 secs
A Motion Detector was triggered

65
the alarm siren will sound for 4 minutes
or until a user passcode is entered.
Once the central monitoring station
receives the alarm signal, they will call
you and your emergency contacts
on the phone. During a fire alarm, the
monitoring team will not call you through
the panel. Everyone should exit the house
immediately and call 9-1-1.
To minimize false alarms, Smoke/CO
Detectors include an option to delay an
alarm until the sensor is triggered twice
in two minutes or remains triggered for
30 seconds. This Fire Alarm Verification
feature is automatically set to OFF but
can be turned on from the individual
sensor's settings.
CARBON MONOXIDE CO ALARM
If your Smoke/CO Detector triggers a
CO alert, the alarm siren will sound for
4 minutes or until a user passcode is
entered. Once the central monitoring
station receives the alarm signal, they will
call you and your emergency contacts
on the phone. During a CO alarm, the
monitoring team will not call you through
the panel. Everyone should exit the house
immediately and call 9-1-1.
FLOOD/FREEZE ALARM
Your Flood/Freeze Sensor is armed at all
times by default. When your Flood/Freeze
Sensor is triggered, the alarm siren will
sound for 4 minutes or until a user pass-
code is entered. After that, the central
monitoring station will contact you and
your emergency contacts via predeter-
mined methods (e.g., panel, phone call,
email, text, or app notification).
CANCELING A FALSE ALARM
If you accidentally trigger a sensor and
would like to cancel the false alarm, enter
your 4-digit user passcode on the pan-
el. The siren will stop, and the panel will
transmit an alarm cancellation signal to
Bypass > ON. To turn off the bypass,
you'll need to toggle "Long Term
Bypass" to OFF.
Disarming the System
To disarm the system in either stay
mode or away mode, enter the 4-digit
user passcode. When the system is
disarmed, your panel will read "Hey, I'm
ready to arm."
Understanding Alarms
BURGLARY ALARM
A burglary alarm will be sent to the
monitoring station when a Door Sensor,
Window Sensor, Motion Detector, or
Glass Break Detector is triggered.
• When a window, motion, or glass
break sensor is triggered, a siren will
sound immediately for 4 minutes or
until the system is disarmed.
• When a door sensor is triggered, the
system will begin the entry delay
countdown to allow enough time for
you to disarm the system if needed
(unless the system is in night mode or
the entry delay is set to 0). The de-
fault delay time is 30 seconds, but you
can adjust this in each Door Sensor's
settings. When the countdown timer
reaches 0, the alarm siren will sound
for 4 minutes or until the system is
disarmed. Once you begin entering
your 4-digit user passcode, the siren
will pause for 5 seconds.
• Once the central monitoring station
receives the signal, an operator will
reach out to you through the 2-way
voice speaker on your panel or by
calling you and your emergency
contacts, if necessary.
SMOKE ALARM
Your Smoke/CO Detectors are armed at
all times. If a smoke alarm is triggered,
the central monitoring station.
In the case of a false alarm, the central
monitoring station may still contact you to
verify the alarm. Therefore, be prepared
to give the central monitoring station the
verbal password you set up when pur-
chasing. (see page 7 for more about your
verbal password).
USING THE OPTIONAL HOSTAGE CODE
Cove provides an option for a hostage
passcode if you are ever in a hostage sit-
uation in your home. Entering the hostage
passcode will disarm your system and
notify the central monitoring station that
you are in an emergency by sending a
silent duress signal.
To activate the hostage passcode feature,
you must create a hostage passcode
by tapping Settings > User Passcodes >
Hostage Passcode. To use your hostage
passcode, enter it to disarm your system.
Sensors
ADD A SENSOR
To add a sensor, go to Settings > Sensors
> (select sensor) > Add Sensor > Trigger
the Sensor (beeps will sound indicating
the sensor has successfully been add-
ed) > Select a name for the new sensor
> Next. Tap "Add More" to add another
sensor of the same type or "Done Adding"
if you're finished. Verify that the central
monitoring station is receiving your sen-
sor signals by running a Complete Sensor
Signal Test.
REMOVE A SENSOR
To remove a sensor, tap Settings >
Sensors > (select sensor) > X.
RENAME A SENSOR
To rename a sensor, tap Settings > Sen-
sors > (select sensor) > Edit > Edit Name.
armed away," and the panel status
field will display "I'm armed in
away mode."
AUTO STAY MODE
If at least one Door Sensor is not trig-
gered during the countdown, the system
will default to stay mode, even if you
selected away mode. This is because
the system assumes that the premises
are still occupied since no one has gone
through a door.
This feature is not applicable when arming
from a Key Remote or through our app.
Please Note
If you open a Door Sensor while the
system is armed, you will hear an
"Entry Delay" countdown, and you will
need to disarm the system by entering
your passcode.
BYPASSING SENSORS
When you open a door or window
protected by a sensor, your home screen
will turn yellow, and the system status
will read, "Hang on, your sensor is open."
Before you can arm the system, you
must either close all open sensors or
bypass them.
Temporarily Bypass All Sensors
To temporarily bypass all sensors at
once, tap "Check Status" to display a
list of all sensors and their statuses.
Then, tap "Bypass, Stay" or "Bypass,
Away." After confirming the bypass,
the system will begin the countdown
to arm. Bypassed sensors will remain
bypassed until you disarm your panel.
Long Term Bypass Individual Sensor
If you would like to keep a window
open or have the system overlook
an individual sensor for an extended
period, tap Settings > Sensors >
(select sensor) > Edit > Long Term

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LONG TERM BYPASS A SENSOR
To bypass a sensor indefinitely, tap
Settings > Sensors > (select sensor) > Edit
> Long Term Bypass > ON. This function
is only available for Door, Window, and
Motion Detectors.
TURN CHIME ON/OFF
To turn a sensor's chime on or off, tap
Settings > Sensors > (select sensor) > Edit
> Chime > ON/OFF. If the panel's universal
volume settings are set to 0, then the
chime will default to OFF and cannot be
turned on unless the panel volume is set
to at least 1.
TURN VOICE ON/OFF
To turn a sensor's voice announcement
on or off, tap Settings > Sensors > (select
sensor) > Edit > Voice > ON/OFF. If the
panel's universal volume settings are set
to 0, voice announcement settings will
default to OFF and cannot be turned on
unless the panel volume is set to at least 1.
TEST SENSOR
To test if a sensor is connected to the
panel, go to Settings > Sensors > (select
sensor) > Edit > Test Sensor. Follow the
onscreen instructions to test the sensor.
You must open and close your doors and
windows to successfully test a sensor.
SWINGER SHUTDOWN
"Swinger shutdown" is a non-
programmable setting enabled when a
sensor is repeatedly triggered while the
system is armed. The system will ignore
subsequent triggers after two triggers
have occurred until the sensor is manually
restored by disarming the panel or
automatically reset after at least 8 hours
without triggering.
CROSS ZONING
Cross zoning requires multiple sensors in
USER PASSCODE
Add New User Passcode
To add a new user, tap Settings > User
Passcodes > + Add New User. You can
add up to 20 new users. Remember,
user passcodes will not have access
to panel settings.
Reset User Passcode
To reset a user passcode, tap Settings
> User Passcodes > (user) > Reset.
Remove User Passcode
To remove a user passcode, tap
Settings > User Passcodes > (user)
> X. Then confirm that you want to
delete the user.
SECURE ARMING
When secure arming is turned on, the
panel cannot be armed without entering
a user passcode. To turn on this feature,
tap Settings > User Passcodes > Secure
Arming > ON. This feature prevents young
children or unauthorized users from
accidentally arming your system.
Exit + Transmission Delay
EXIT DELAY
This feature gives you time to leave the
home after you arm your system. The
system will not arm until the end of the
countdown. The exit delay applies to all
Door and Motion Detectors. By default,
your system will give you 60 seconds
to leave the home. To change the Exit
Delay duration (options range from 45
to 255 seconds), tap Settings > System >
Exit Delay.
TRANSMISSION DELAY
By default, to prevent false alarms,
your panel will not transmit an alarm
signal to the monitoring station for 30
seconds after the system is triggered.
You can adjust this amount of time by
a zone to be triggered before sounding
an alarm. If you wish to create a cross
zone, please call customer support at
855.268.3669.
User Passcodes
MASTER PASSCODE
Your master passcode is the 4-digit
user code you created during the initial
installation process. Unlike the other
user passcodes, you can use the master
passcode to access system settings.
Reset Master Passcode
To reset the master passcode, tap
Settings > User Passcodes > Master
Passcode > Reset.
Please Note
If you forget your master passcode,
call our customer support line at
855.268.3669 and be prepared to give
your verbal password.
VERBAL PASSWORD
Your verbal password is a word or phrase
you specified when you purchased your
system. The verbal password allows you
to verify your identity when an alarm is
triggered or when you are communicating
with Cove about your account.
HOSTAGE PASSCODE
Unlike other user passcodes, your
hostage passcode will disarm your system
and send a silent hostage emergency
signal to the central monitoring station.
To create your hostage passcode, tap
Settings > User Passcodes > Hostage
Passcode > Create. Remember to use the
hostage passcode only in emergencies.
Reset Hostage Passcode
To reset your hostage passcode, tap
Settings > User Passcodes > Hostage
Passcode > Reset.
tapping Settings > System > Exit Delay >
Transmission Delay.
You can set the delay to 0, 15, 30, or 45
seconds.
If you disarm your system during the
Transmission Delay time, the panel screen
will notify you that it has aborted the
alarm, and the central monitoring station
will not contact you.
This setting does not apply to Smoke/CO
or Flood/Freeze Sensors, which always
transmit an immediate signal to the
central monitoring station.
Panel Display
TO ADJUST SCREEN BRIGHTNESS
To adjust the screen brightness, tap
Settings > System > Display > Screen
Brightness.
ADJUST THE DISPLAY TIMEOUT TIME
The panel will automatically enter sleep
mode after 3 minutes of non-use. To
increase or decrease this length of time,
tap Settings > System > Display > Display
Timeout. The possible options are 1, 3, 5,
or 10 minutes.
TO CLEAN SCREEN THE SCREEN
If you need to clean your screen, tap
Settings > System > Display > Clean
Screen > START. This process will disable
the touch screen for 30 seconds so you
can clean the screen without disturbing
the touch functionality. The Home and
Emergency Call buttons will still function
during the 30 seconds. Use a damp cloth
and never use cleaning solvent to clean
the touch screen.
TURN LED BUTTONS ON/OFF
To turn the Home and Emergency Call
button LEDs on or off, tap Settings > Sys-
tem > Display > LED Buttons > ON/OFF.

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System Sounds
TO ADJUST THE PANEL VOLUME
This function changes the volume of
voice announcements and chimes. To
adjust the panel volume, tap Settings >
System > Sounds > Panel Volume. You can
also adjust the volume by using the + and
- buttons in the bottom right corner of
the home screen.
TO TURN CHIME SOUND ON/OFF
For All Sensors
Panel volume must be set to at least 1
for chime sound (for all sensors) to be
turned on. To turn the chime sound on
or off for all sensors and detectors, tap
Settings > System > Sounds > Chime
Sound > ON/OFF.
TO ADJUST THE TOUCH SCREEN VOLUME
To adjust the feedback volume from the
touchscreen, tap Settings > System >
Sounds > Touch Screen Volume to adjust
the touch screen volume.
TO ADJUST VOICE SOUND
Turn the Voice Sound On/Off
For All Sensors
Panel volume must be set to at least
1 for voice sound (all sensors) to be
turned on. To turn the voice sound on
or off for all sensors and detectors,
tap Settings > System > Sounds >
Voice Sound.
Change the Voice Gender
To change the gender of voice
announcements, tap Settings >
System > Sounds > Voice > Male/
Female.
TO TEST THE SIREN
To test the siren, tap Settings > System >
Sounds > Test Siren.
The test button will turn green if all
sensors pass and red if one or more
sensors fail. Call customer support at
855.268.3669 if any tested sensor fails
to reach "verified" status.
Your system will be automatically placed
in test mode for 10 minutes to allow you
to complete the test, and it will not trigger
any alarms during this time. Your system
will automatically exit test mode when
you complete the test, touch the Back
or Home buttons, or the 10-minute test
period ends.
Messages + Alerts
MESSAGES
You can view your messages by tapping
on the envelope at the top of the home
screen. The envelope will have a red
circle with the number of new messages
and flash when there is a new message.
The most recent 200 messages will
remain until deleted. To delete a message,
tap on the X on the right side of the
message's row.
TROUBLE ALERTS
Trouble Alert Messages
Trouble alert messages appear when
the system detects a problem with
the system, and they advise actions
to resolve the problem. The following
trouble conditions can be resolved by
taking the corresponding actions:
• Panel Loss of AC Power: Check
your power connection
• Panel Low Battery: Allow the
panel 24 hours to recharge
• Panel No Battery: Reconnect the
battery to the panel
• Panel Communication Failure: Call
Tech Support at 855.268.3669
• Sensor Low Battery: Replace the
sensor battery
• Sensor Loss of Supervision: Go to
System/Sensor Tests
We recommend that you test your system
at least once a month. To test your sys-
tem, tap Settings > System >Test System
> Test next to the items you'd like to test.
Then follow the onscreen instructions un-
til the test is complete. This process will
test cellular communication, sensor signal
strength, system audio, siren audio, and
button LED functionality.
COMPLETE SENSOR SIGNAL TEST
This test verifies that the central mon-
itoring station is receiving your sensor
signals. To run a complete sensor signal
test, tap Settings > System > Test System
> Complete Sensor Signal Test > Test.
Trigger each of your sensors until all
sensors show a "verified" status on the
panel screen. You do not need to wait for
a sensor to reach "verified" status before
triggering another sensor.
The test button will turn green if all
sensors pass and red if one or more
sensors fail. Call customer support at
855.268.3669 if any tested sensor fails
to reach "verified" status.
Your system will be automatically placed
in test mode for 10 minutes to allow you
to complete the test, and it will not trigger
any alarms during this time. Your system
will automatically exit test mode when
you complete the test, touch the Back
or Home buttons, or the 10-minute test
period ends.
SENSOR SIGNAL WALK TEST
This test verifies that the panel is receiv-
ing your sensor signals. To run a Sensor
Signal Walk Test, tap Settings > System
> Test System > Sensor Signal Walk Test.
Then, trigger each of your sensors until
all sensors show a "verified" status on the
panel screen. You do not need to wait for
a sensor to reach "verified" status before
triggering another sensor.
covesmart.com/los and follow the
instructions
Audible Alerts
When your system experiences a
trouble alert, it will also audibly alert
you to the situation. The trouble
alert will sound once every 4 hours,
between 9:00 AM and 9:00 PM, until
the trouble condition is resolved
or until you have turned off audible
alerts. To turn off the audible alerts
for current trouble conditions,
tap the OFF button at the top of
the messages screen. No audible
alerts will sound until a new trouble
condition is detected.
History
The history screen shows the 200 most
recent panel events with the time and
date. The 201st event will erase the oldest
event. Events include: sensors opening,
closing, being tampered with, or being
triggered, as well as trouble alerts, panel
tampers, emergency calls, sensor loss of
supervision, alarm triggers, disarms, and
arms. To view your system history, Tap
Settings > History.
System Information
This section displays the System
information needed for technical
troubleshooting. To access System Info,
tap Settings > System > System Info.

1211
SEE PAGE 67 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
• Bypassing a sensor long term
• Swinger shutdown
• Cross zoning
Installing Your Sensor
The Motion Detector is designed to
detect movement up to 30 feet away and
should be used to secure high-traffic ar-
eas like hallways and living rooms. Motion
Detectors detect vertical and horizontal
movement well, but are less effective at
perceiving depth.
INSTALLATION TIPS
1. Because of the 90º field of view,
Motion Detectors will be most
effective when placed in corners, but
they can also be installed on flat walls.
2. Before mounting, make sure the
surface is clean and dry for better
adherence.
3. Before installing your sensor, make
sure to remove the plastic tab poking
out from the battery compartment.
4. Use the adhesive strips to place the
sensor 6-8 feet above the floor.
LOCATIONS TO AVOID
Do not place your Motion Detectors in
locations where they may be exposed
to excessive heat, sunlight, or irrelevant
movement. These may include:
Pointed it towards windows
Near heating and cooling sources
Outdoors
In direct sunlight
Near high-voltage electrical lines
in the wall
On an unstable surface
Behind any obstructions
Entry Delay
By default, Motion Detectors have a
zero-second entry delay. We recommend
keeping the entry delay at zero seconds
unless a door is within range of the
sensor, and opening the door would
trigger it. If you want to change a sensor's
entry delay time, tap Settings > Sensors >
Motion Sensors > (select sensor) > Edit >
Entry Delay.
Active in Stay Mode
Generally, you'll want your Motion
Detectors to be unarmed when you are
at home, so by default, our sensors will
Motion Detector
remain inactive when your system is in
stay mode. But in rarely used areas of
your home, you may wish to keep your
Motion Detector armed even when the
system is in stay mode. To do this from
your panel, tap Settings > Sensors >
Motion Sensors > (select sensor) > Edit >
Active in Stay Mode > ON.
Sensitivity
By default, Motion Detectors are set to
high sensitivity. To change this, open the
back of the sensor and remove the SENS
pin covering the HIGH jumper and place
it on the LOW jumper if you want your
sensor to be triggered less easily.
Detecting Pets
The Motion Detector will not detect a
body under 55 pounds by default. This
is to prevent the sensor from being
triggered by small pets. To change this
setting, open the back of the sensor and
remove the PET pin covering the 55 lbs.
jumper and place it on the 33 lbs. jumper.
Testing Sensor
To test the sensor's signal strength from
the panel, tap Settings > Motion Sensors
> (select sensor) > Test Sensor. Follow the
onscreen instructions.
To test the sensor's PIR motion detection
capability, press and hold the test button
on the top right side of the sensor until
the LED light flashes and then move in
front of it. In test mode, the sensor will
be constantly active for 90 seconds, and
every 10 seconds, the Panel LED light on
the Home button will turn yellow when it
detects motion. You may also check the
panel's history screen, where the system
will record the sensor activity.
Please Note
To preserve battery life, Motion Detectors
will become inactive for 3 minutes after
being triggered and during that time will
not trigger again.
Changing Batteries
BATTERY TYPE
One CR123A battery
CHANGING INSTRUCTIONS
1. Remove the screw on the bottom
of the sensor.
2. Insert your fingernail or a small
flathead screwdriver into one of the
rectangular pry holes at the bottom
of the sensor and pull the case toward
you to remove the sensor from the
base plate.
3. Install the new battery, making sure
the + and - are facing the correct way.
4. Securely replace the sensor case on
the base plate and replace the screw.
5. After replacing the batteries, we
recommend testing the sensor to
make sure it works properly.
Corner
Placement
Wall
Placement
6-8'

1413
2. Remove the module inside the cover
by turning the cover upside down
over your hand.
3. Use a flathead screwdriver to slide
the batteries out in the direction of
the arrows found on the silver battery
covers.
4. Insert the new batteries with the +
side facing away from the module and
up toward you.
5. Replace the module and snap the
cover back.
6. After replacing the batteries, it is
recommended that you test the
sensor to make sure it works properly.
• If necessary, place either piece at
a 90-degree angle (as long as the
pieces are less than one inch apart).
Testing Sensor
With the system disarmed, separate the
magnet and contact sensor to trigger
and test the sensor.
Changing Batteries
BATTERY TYPE
Two CR2032 batteries
CHANGING INSTRUCTIONS
1. Open the contact sensor (large
piece) by finding the small perimeter
side with a slot in the bottom middle.
Insert a flathead screwdriver into the
slot and twist toward you.
SEE PAGE 67 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
• Bypassing a sensor long term
• Turning sensor’s chime on/off
• Turning sensor’s voice on/off
• Swinger shutdown
• Cross zoning
Installing Your Sensor
Windows are some of the most common
entry points into your home.
Our Window Sensor protects your win-
dows by utilizing a magnet and contact
sensor combination, which, when sepa-
rated, will trigger an alarm.
INSTALLATION TIPS
1. Before installing your sensor, make
sure to remove the plastic tab poking
out from the battery compartment.
2. Place the magnet (small piece) on the
window that opens or slides and the
contact sensor (large piece) on the
frame.
3. Do not place the two pieces more
than 1/2" apart, and make sure to align
the two semi-circles from the contact
sensor and magnet with one another.
4. Remove the adhesive backing, press
firmly, and hold each piece in place for
30 seconds.
ADDITIONAL GUIDELINES
• If needed, you may place the magnet
on the window glass.
• If your window frame is too narrow
to support the contact sensor, you
can reverse the installation with the
magnet on the frame and the contact
sensor on the window.
Window Sensor
1/2”
max
Operable Window
Wall/Frame
1/2” max
Magnet Contact
Sensor

1615
Sliding Door
Place the magnet on the sliding
door in the top corner opposite the
window. Place the contact sensor
on the molding above or adjacent
to the door.
Double Door
Place the contact sensor with the
alignment mark facing the other door
near the top of the least-used door
(or the secured door). Next, place the
magnet on the most-used door, or
place it on the frame between the
two doors.
Entry Delay
By default, Door Sensors have a 30-sec-
ond entry delay to allow the user time to
disarm the system when a door opens. To
change a door's entry delay time, go to
Settings > Sensors > (select sensor) > Edit
> Entry Delay. Options are in 15-second
increments between 0 and 255 seconds.
Testing Sensor
With the system disarmed, separate the
magnet and contact sensor to trigger and
test the sensor.
Changing Batteries
See page 14.
SEE PAGE 67 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
• Bypassing a sensor long term
• Turning sensor’s chime on/off
• Turning sensor’s voice on/off
• Swinger shutdown
• Cross zoning
Installing Your Sensor
Doors are the most-utilized entry points
into your home.
Our Door Sensor protects your doors by
utilizing a magnet and contact sensor
combination, which, when separated, will
trigger an alarm.
INSTALLATION TIPS
1. Before installing your sensor, make
sure to remove the plastic tab poking
out from the battery compartment.
2. Place the magnet (small piece) at the
top of the door, opposite the hinge,
and the contact sensor (large piece)
on the molding.
3. Be sure not to place them more than
1/2" apart and align the two semi-
circles from the contact sensor and
magnet with one another.
4. Remove the adhesive backing and
hold each piece in place for 30
seconds.
ADDITIONAL GUIDELINES
If you have crown molding or other dec-
orative moldings, you can reverse the in-
stallation with the magnet on the molding
and the contact sensor on the door.
DOORS TYPES
Swinging Door
Place the magnet in the top corner of
the door, opposite the hinges. Place
the contact sensor on the molding
above or adjacent to the door.
Door Sensor
Correct
Incorrect Incorrect
Correct
1/2” max
Magnet Contact
Sensor

1817
SEE PAGE 6 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
Triggering Remote
Your Key Remote can be used to arm and
disarm your system from a distance or
send an emergency signal. The command
buttons will function only if the remote is
within 150 feet of the panel.
There are three buttons on the remote:
away, stay, and disarm. You can arm or
disarm using your remote by pressing
the respective button on the device and
holding it for 1 second.
Before installing your sensor, make sure
to remove the plastic tab poking out from
the battery compartment.
5. Insert the new battery with the + side
facing away from the module and up
towards the + mark on the battery
holder.
6. Replace the silicone rubber holder.
Put the two halves of the remote back
together and reinstall the screw.
Please Note
If the metal keyring holder gets
separated from the case, there is a
notched indentation in the middle on
one side. The notched side must face
down to the button side of the case.
7. After replacing the batteries, we
recommend testing the Key Remote
to make sure it works properly.
2. Insert a small flathead screwdriver
into the small oval opening in the met-
al key ring while gently twisting, this
easily opens the two case halves.
3. Gently push on the silicone rubber
disarm button so that the holder
comes out of the case.
4. The battery plate is found on the
reverse side of the silicone rubber.
Use a small flathead screwdriver to
slide the old battery out from under
the battery holder.
Key Remote
Buttons
AWAY BUTTON
Pressing and holding the away button
for 1 second will arm your system in away
mode and start the countdown. Unless
muted, the panel will announce "arming
away."
STAY BUTTON
Pressing and holding the stay button for 1
second will arm your system in stay mode
and start the countdown. Unless muted,
the panel will announce "arming stay."
DISARM BUTTON
Pressing and holding the disarm but-
ton for 1 second will disarm your system.
Unless muted, the panel will announce
"system disarmed."
SOS SIGNAL
To send an SOS signal, press and hold the
Stay and Away button simultaneously for
3-seconds. The panel siren will sound and
send an alarm signal to the monitoring
center.
Changing Batteries
BATTERY TYPE
One LIXING CR2032 battery (or
equivalent lithium battery)
CHANGING INSTRUCTIONS
1. Carefully remove the screw from the
backside of the Key Remote.

2019
2. Remove the batteries and wait at
least 20 seconds for the detector
to power down completely.
3. Install the new batteries, ensuring
the + and - are facing the correct
direction.
The detector should flash red, yellow,
green, and chirp 8 seconds after the
batteries are installed.
4. Return the detector to the
mounting base.
5. After replacing the batteries, we
recommend testing the sensor to
make sure it works properly.
Please Note
The indicator light on the front of the
detector should flash green every 12
seconds to indicate normal operation.
Additional Information
For more information, see the manufac-
turer guide included in your packaging or
visit covesmart.com/manuals.
Wall Mount
Place the sensor no more than
12 inches from the ceiling but no
less than 4 inches (measured from
the closest outside edge of the
sensor).
3. Remove the adhesive backing and
press the sensor firmly against the
mounting surface for 30 seconds to
mount the sensor.
LOCATIONS TO AVOID
Do not place your Smoke/Carbon Monox-
ide Detector in the following locations:
Non-climate-controlled areas
Within 5 feet of any cooking appliance
Next to a door or window that would
be affected by drafts
In or below a cupboard
Where airflow would be obstructed
by curtains or furniture
Where dirt or dust could collect and
block the sensor
Where it could be knocked, damaged,
or inadvertently removed
Smoke/Carbon Monoxide Detector
SEE PAGE 6 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
Installing Your Sensor
The Smoke/Carbon Monoxide Detector is
designed to catch fires and carbon mon-
oxide leaks in their infancy.
INSTALLATION TIPS
1. Before installing your sensor, make
sure to remove the plastic tab poking
out from the battery compartment.
2. Smoke/Carbon Monoxide Detectors
should be placed between bedroom
areas and the rest of the house.
Ceiling Mount
Place the sensor no closer than
4 inches from any wall (measured
from the closest outside edge of
the sensor).
Testing Sensor
To test a Smoke/Carbon Monoxide
Detector's connection to the panel, tap
Settings > Sensors > Smoke >Smoke+CO>
(select sensor) > Edit > Test Sensor.
Press the test button labeled "Fire/Feu"
to test the detector. You should then hear
two sets of 3 beeps.
Fire Alarm Verification
To turn a Smoke/Carbon Monoxide
Detector's fire alarm verification setting
on or off, tap Settings > Sensors > Smoke
> Smoke+CO > Select Sensor > Edit >
Fire Alarm Verification > tap the ON OFF
toggle.
Turning fire alarm verification on will
require the sensor to be triggered twice
within 2 minutes or remain triggered for
30-seconds before the alarm will sound.
By default, this setting is turned off.
Changing Batteries
When the Smoke/Carbon Monoxide
Detector batteries are low, the sensor will
chirp approximately every 48 seconds.
BATTERY TYPE
Two Panasonic CR123A batteries or
Energizer EL123AP batteries
CHANGING INSTRUCTIONS
1. Twist the Smoke/Carbon Monoxide
Detector counterclockwise to remove
the sensor from its mounting base.
4” min
12” max
4” 4”

2221
4. Remove the two old AA Alkaline
batteries.
5. Install the new batteries, making sure
the + and - sides of the battery are
facing the correct directions.
6. Replace the cover by inserting the
bottom case onto the top case and
screw the cover in place.
7. Return the detector to the
mounting base.
Please Note
The bottom case has only one orien-
tation so make sure the Test Button
and the screw mounting hole line up
with the top case.
8. After replacing the batteries, it is
recommended that you test the
sensor to make sure it works properly.
Testing Sensor
To test a Glass Break Detector's
connection to the panel, tap Settings >
Sensors > Glass Break > (select sensor) >
Test > Test Sensor.
The sensor will send a signal to the panel
to notify you that the sensor has been
tested successfully.
Changing Batteries
BATTERY TYPE
Two AA Alkaline batteries
CHANGING INSTRUCTIONS
1. Twist the Glass Break Detector in a
counterclockwise motion about 90
degrees to remove the unit from the
mounting base.
2. Carefully remove the screw from the
back of the Glass Break Detector.
3. Find the two slots at the top of the
unit, use a small flathead screwdriver
to pry open the case gently.
Wall Mount
Place the sensor on the wall ad-
jacent or across from the window
you are protecting within 15 feet.
Make sure the test button is ori-
ented down to be nearest to the
floor. This sensor is not designed
to protect windows on the same
wall as the sensor.
3. Remove the adhesive backing from
the base plate and press firmly for
30-seconds
Warning
Do not place the sensor directly
on a windowpane.
LOCATIONS TO AVOID
Sound dampening objects like heavy
drapes, blinds, partitions, walls, or
doors will shorten the effective range
of detection.
View from Above
15’ max
Window
Glass Break Detector
SEE PAGE 67 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
• Bypassing a sensor long term
Installing Your Sensor
The Glass Break Detector is designed to
sense the specific tone and frequency of
shattering glass.
INSTALLATION TIPS
1. Before installing your sensor, make
sure to remove the plastic tab poking
out from the battery compartment.
2. Glass Break Detectors are designed
to be mounted high on a wall directly
facing the glass they protect.
Ceiling Mount
Place the sensor within 15 feet
of any windows that are being
protected.
15’ max
Window
View from Above
Window

2423
at least 2-seconds. The sensor will send a
signal to the panel to notify you that the
sensor has been tested successfully.
Changing Batteries
BATTERY TYPE
One CR2450 battery
CHANGING INSTRUCTIONS
1. On the base of the sensor remove the
rubber feet, then remove the screws.
2. Carefully remove the casing and
remove the old battery.
Flood/Freeze Sensor
SEE PAGE 6 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
Installing Your Sensor
The Flood/Freeze Sensor is designed
to detect pooling water around the gold
probes on the bottom of the sensor. It
also detects temperatures below 41º F
that could cause water pipes to burst.
INSTALLATION TIPS
Flood/Freeze Sensors are most effective
when placed on the floor near appliances
or pipes that might leak, but they can be
placed anywhere you wish to detect a
flood or freezing temperatures.
COMMON INSTALLATION LOCATIONS
• Behind a toilet
• Under a sink
• Under a fridge
• Beside or behind a washing machine
• Near a water heater
• In a basement
Testing Sensor
To test a Flood/Freeze Sensor's
connection to the panel, tap Settings >
Sensors > Flood > (select sensor) > Edit >
Test Sensor.
Press the test button on the bottom of
the Flood/Freeze Sensor and hold it for
Medical Button
SEE PAGE 6 FOR REFERENCE TO:
• Adding a sensor
• Removing a sensor
• Renaming a sensor
Triggering Button
The primary purpose of the Medical But-
ton is to send emergency signals to the
system, regardless of whether it is armed
or disarmed. To trigger the button and
send an emergency signal to the central
monitoring station, press and hold the
Help button in the center of the device
for at least 3 seconds.
Testing Button
To test a Medical Button, tap Settings >
Sensors > Medical > (select button) > Edit
> Test Sensor. Then press the help button
in the center of the device and hold it
for at least 3 seconds. The button will
send a signal to the panel to notify you
that the Medical Button has been tested
successfully.
Changing Batteries
BATTERY TYPE
One CR2032 non-removable battery
CHANGING INSTRUCTIONS
The Medical Button is ultrasonically
welded, and the battery cannot be
replaced.
3. Insert the new battery with the + side
of the battery facing towards you.
4. Once the new battery is installed,
make sure the rubber o-ring is set
back in the grooves which are on
the edge of the casing that holds the
green circuit board. Then replace the
casing, screws, and rubber feet.
5. After replacing the batteries, it is
recommended that you test the
sensor to make sure it works properly.
Rubber
o-ring

2625
Yard Sign
Assemble your yard sign and place it in a
highly visible location to deter burglars
from targeting your home.
Yard Sign + Window Sticker
The Cove yard sign and window stickers
further protect your home by deterring
intruders and letting the neighborhood
know you're covered.
Window Sticker
Place the window stickers inside your
first-floor windows or other areas that
could be vulnerable to intruders.
Mobile App
The Cove app is available for customers
with the Cove Plus monitoring plan.
The app allows you to arm and disarm
your system remotely and receive
updates regarding your system. You can
also customize the types of notifications
you would like to receive on your phone.
Download the App
Scan the QR code below to download the
Cove app or search for "Cove Security" in
the App Store or Google Play Store.

2827
Additional Information
and Terms of Service
MODEL
GATEWAY-ALTE
GATEWAY-VLTE
BDS-DW3-101
MP-101
KEY-101
PIR-101
FS-101
51000-307
51000-357
51000-601
LP.DW02.345.1
LP.FF02.345.1
LP.GB01.345.1
LP.KEY02.345.1
LP.MED02.345.1
LP.PIR02.345.1
YYS.2021
YWS.12020
YWS.1220
DESCRIPTION
Residential Security Panel
Residential Security Panel
Wireless Door/Window Sensor
Wireless Medical Pendant Sensor
Wireless Keyfob
Wireless Motion Sensor
Wireless Flood/Freeze Sensor
Wireless Carbon Monoxide Alarm
Wireless Smoke & Heat Alarm
Wireless Combination Smoke/CO
Detector
Wireless Door/Window Sensor
Wireless Flood/Freeze Sensor
Wireless Glass Break Detector
Wireless 3-Button Keyfob
Wireless Medical Pendant
Wireless Pir Motion Detector
Indoor Camera
Wire-Free Outdoor Camera 2
Wire-Free Outdoor Camera
FCC ID
OC7GATEWAY-ALTE
Also Contains Transmitter Module
QIPEHS5-US
Also Contains Transmitter Module
XMR201907EG91VX
OC7DW3-101
OC7MP-101
OC7KEY-101
OC7PIR1-101
OC7FS-101
2ACE9-51000307
2ACE9-51000357
2ACE9-5100060X
2ATK4LPDW02345
2ATK4LPFF02345
2ATK4LPGB01345
2ATK4LPKEY02345
2ATK4LPMED02345
2ATK4LPPIR02345
2ATK4-YYS2021
2ATK4-YWS120210
2ATK4-YWS1220
FFC Notice
This device complies with Part 15 of the
FCC’s Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interfer-
ence received, including interference
that may cause undesired operation.
This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential in-
stallation.
This equipment generates, uses, and can
ICC Notice
INDUSTRY CANADA IC COMPLIANCE / INDUSTRY CANADA IC DE LA CONFORMITÉ
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference
will not occur in a particular installation. If
this equipment does cause harmful inter-
ference to radio or television reception,
which can be determined by turning the
equipment off and on, the user is encour-
aged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet
on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This product complies with FCC radiation
exposure limits for an uncontrolled envi-
ronment. Avoid operating this product at
a distance less than 20 cm from the user.
CAUTION
Any changes or modifications not ex-
pressly approved by the party responsi-
ble for compliance could void the user’s
authority to operate this equipment.
MODEL
GATEWAY-ALTE
LP.DW02.345.1
LP.FF02.345.1
LP.GB01.345.1
LP.KEY02.345.1
LP.MED02.345.1
LP.PIR02.345.1
51000-601
YWS.12020
YYS.2021
DESCRIPTION
Residential Security Panel
Wireless Door/Window Sensor
Wireless Flood/Freeze Sensor
Wireless Glass Break Detector
Wireless 3-Button Keyfob
Wireless Medical Pendant
Wireless PIR Motion Detector
Wireless Combination Smoke/CO
Detector
Wire-Free Outdoor Camera 2
Indoor Camera
INDUSTRY CANADA  IC
Also Contains Transmitter Module
QIPEHS5-US
27198-LPDW023451
27198-LPFF02345
27198-LPGB013451
27198-LPKEY023451
27198-LPMED023451
27198-LPDW023451
12011A-5100060X
27198-YWS12020
27198-YYS2021
This device complies with Industry
Canada license-exempt RSS standard(s).
Operation is subject to the following two
conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any
interference received, including
Cet appareil est conforme à la norme RSS
d’Industrie Canada. L’utilisation est assu-
jettie aux deux conditions suivantes:
1. L’appareil ne doit pas produire
d’interférences et
2. Cet appareil doit accepter toute
interférence, y compris les
interférences qui peuvent causer

3029
interference that may cause
undesired operation.
CAUTION
Any changed, or modifications not ex-
pressly approved by the party responsi-
ble for compliance could void the user's
authority to operate this equipment.
un fonctionnement non désiré de
l’appareil.
MISE EN GARDE
Tout changement, ou modification non
expressément approuvée par la partie
responsable de la conformité pourrait
annuler le droit de l’utilisateur d’utiliser
cet équipement.
Limitations of Alarm
Products
This product should be tested periodi-
cally to ensure that it is working correctly.
The product, if used properly, may reduce
the risk of burglary, robbery, and other
adverse events that have the potential to
result in injury, loss of life, and/or prop-
erty damage; however, Cove Smart, LLC
is not an insurer. This product is neither
insurance nor a guarantee that such an
event will be prevented, and users should
protect themselves with proper insur-
ance. Cove Smart, LLC makes no rep-
resentation that this product cannot be
compromised or circumvented, that it will
provide an adequate warning. Or that it
will prevent any personal injuries, prop-
erty damage, or other losses. Like any
alarm, it may be bypassed, it is subject to
compromise, and it may fail to warn for a
variety of reasons, including, but not limit-
ed to: improper installation or positioning;
improper maintenance; tampering; dead
or improperly installed batteries; sensing
limitations; component failures; receivers;
intrusions may be outside of a product's
designated range, and certain environ-
mental conditions may impact perfor-
mance, and audible alarm signals may be
outside of hearing range, muted by doors,
walls, and floors, unheard by deep sleep
or the hearing-impaired, or overwhelmed
by other sounds.
Wireless Product Notice
Wireless communications hardware pro-
vides reliable communication; however,
some limitations must be observed.
• The transmitters are required to
comply with all applicable wireless
rules and regulations. As such, they
have limited transmitter power and
limited range.
• Wireless signals may be blocked by
radio signals that occur on or near the
wireless operating frequencies.
Risk of Noise-Induced
Hearing Loss
The alarm panel is equipped with a warn-
ing siren. Exposure to high sound levels
or prolonged exposure to the waring
siren can result in Noise-Induced Hearing
Loss (NIHL).
Waste + Electrical +
Electronic Equipment
Directive (WEEE) Notice
This product must not be disposed of
with other waste. Instead, it is the user’s
responsibility to dispose of the user’s
waste equipment by handing it over to a
designated collection point for the recy-
cling of waste electrical and electronic
equipment. The separate collection and
recycling of waste equipment at the time
of disposal will help to conserve natural
resources and ensure that it is recycled in
a manner that protects human health and
the environment. For more information
about where you can drop off your waste
equipment for recycling, please contact
your local city office, your household
waste disposal service, or the seller from
whom you purchased the product.
Battery Notice
IMPORTANT
Always dispose and/or recycle used bat-
teries in accordance with the hazardous
waste recovery and recycling regula-
tions for your location. Your city, state, or
country may also require you to comply
with additional handling, recycling, and
disposal requirements.
WARNING
The polarity of the battery must be ob-
served. Improper handling of batteries
may result in heat generation, explosion,
or fire, which may lead to personal injury.
Replace with the same or equivalent bat-
tery type as recommended by the manu-
facturer. If there is more than one battery
you must replace both batteries. Batteries
must not be recharged, disassembled, or
disposed of in fire. Keep batteries away
from small children. If batteries are swal-
lowed, promptly see a doctor.
CALIFORNIA ONLY
Perchlorate material special handling may
apply. For information, visit: https://dtsc.
ca.gov/perchlorate/
California Proposition
65 Warning
WARNING: These products can ex-
pose you to chemicals, which are known
to the State of California to cause cancer
and birth defects or other reproductive
harm. For more information go to www.
P65Warnings.ca.gov.
Limited Warranty
This Cove Smart, LLC product is warrant-
ed against defects in material and work-
manship for one (1) year. This does not
cover batteries. This warranty extends
only to customers who buy direct from
Cove Smart, LLC or through an approved
distribution partner. There are no obli-
gations or liabilities on the part of Cove
Smart, LLC for consequential damages
arising out of or in connection with use
or performance of this product or other
indirect damages with respect to loss of
property, revenue, or profit, or cost of
removal, installation, or reinstallation. All
implied warranties for functionality are
valid only until the warranty expires. This
Cove Smart, LLC Warranty is in lieu of all
other warranties expressed or implied.
All products returned for warranty
service require a Return Authoriza-
tion Number (RA#). Contact Returns
at 855.268.3669 for an RA# and other
important details.
Copyright Notice
Copyright © 2022 Cove Smart, LLC. All
Rights Reserved. Cove Smart, LLC is a
registered trademark. All other products
or name brands are either trademarks or
registered trademarks of their respec-
tive owners. Specifications and product
availability are subject to change without
notice.

31
Customer Support
CALL
855.268.3669
CHAT
covesmart.com
EMAIL
[e-mail]
HELP CENTER
support.covesmart.com
User Manual Version 4.0
Issued 2022

covesmart.com
[e-mail]
855.268.3669
—
14015 Minuteman Drive, Draper, UT 84020
User Manual Version 4.0 Issued 2022