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the alarm siren will sound for 4 minutes
or until a user passcode is entered.
Once the central monitoring station
receives the alarm signal, they will call
you and your emergency contacts
on the phone. During a fire alarm, the
monitoring team will not call you through
the panel. Everyone should exit the house
immediately and call 9-1-1.
To minimize false alarms, Smoke/CO
Detectors include an option to delay an
alarm until the sensor is triggered twice
in two minutes or remains triggered for
30 seconds. This Fire Alarm Verification
feature is automatically set to OFF but
can be turned on from the individual
sensor's settings.
CARBON MONOXIDE CO ALARM
If your Smoke/CO Detector triggers a
CO alert, the alarm siren will sound for
4 minutes or until a user passcode is
entered. Once the central monitoring
station receives the alarm signal, they will
call you and your emergency contacts
on the phone. During a CO alarm, the
monitoring team will not call you through
the panel. Everyone should exit the house
immediately and call 9-1-1.
FLOOD/FREEZE ALARM
Your Flood/Freeze Sensor is armed at all
times by default. When your Flood/Freeze
Sensor is triggered, the alarm siren will
sound for 4 minutes or until a user pass-
code is entered. After that, the central
monitoring station will contact you and
your emergency contacts via predeter-
mined methods (e.g., panel, phone call,
email, text, or app notification).
CANCELING A FALSE ALARM
If you accidentally trigger a sensor and
would like to cancel the false alarm, enter
your 4-digit user passcode on the pan-
el. The siren will stop, and the panel will
transmit an alarm cancellation signal to
Bypass > ON. To turn off the bypass,
you'll need to toggle "Long Term
Bypass" to OFF.
Disarming the System
To disarm the system in either stay
mode or away mode, enter the 4-digit
user passcode. When the system is
disarmed, your panel will read "Hey, I'm
ready to arm."
Understanding Alarms
BURGLARY ALARM
A burglary alarm will be sent to the
monitoring station when a Door Sensor,
Window Sensor, Motion Detector, or
Glass Break Detector is triggered.
• When a window, motion, or glass
break sensor is triggered, a siren will
sound immediately for 4 minutes or
until the system is disarmed.
• When a door sensor is triggered, the
system will begin the entry delay
countdown to allow enough time for
you to disarm the system if needed
(unless the system is in night mode or
the entry delay is set to 0). The de-
fault delay time is 30 seconds, but you
can adjust this in each Door Sensor's
settings. When the countdown timer
reaches 0, the alarm siren will sound
for 4 minutes or until the system is
disarmed. Once you begin entering
your 4-digit user passcode, the siren
will pause for 5 seconds.
• Once the central monitoring station
receives the signal, an operator will
reach out to you through the 2-way
voice speaker on your panel or by
calling you and your emergency
contacts, if necessary.
SMOKE ALARM
Your Smoke/CO Detectors are armed at
all times. If a smoke alarm is triggered,
the central monitoring station.
In the case of a false alarm, the central
monitoring station may still contact you to
verify the alarm. Therefore, be prepared
to give the central monitoring station the
verbal password you set up when pur-
chasing. (see page 7 for more about your
verbal password).
USING THE OPTIONAL HOSTAGE CODE
Cove provides an option for a hostage
passcode if you are ever in a hostage sit-
uation in your home. Entering the hostage
passcode will disarm your system and
notify the central monitoring station that
you are in an emergency by sending a
silent duress signal.
To activate the hostage passcode feature,
you must create a hostage passcode
by tapping Settings > User Passcodes >
Hostage Passcode. To use your hostage
passcode, enter it to disarm your system.
Sensors
ADD A SENSOR
To add a sensor, go to Settings > Sensors
> (select sensor) > Add Sensor > Trigger
the Sensor (beeps will sound indicating
the sensor has successfully been add-
ed) > Select a name for the new sensor
> Next. Tap "Add More" to add another
sensor of the same type or "Done Adding"
if you're finished. Verify that the central
monitoring station is receiving your sen-
sor signals by running a Complete Sensor
Signal Test.
REMOVE A SENSOR
To remove a sensor, tap Settings >
Sensors > (select sensor) > X.
RENAME A SENSOR
To rename a sensor, tap Settings > Sen-
sors > (select sensor) > Edit > Edit Name.
armed away," and the panel status
field will display "I'm armed in
away mode."
AUTO STAY MODE
If at least one Door Sensor is not trig-
gered during the countdown, the system
will default to stay mode, even if you
selected away mode. This is because
the system assumes that the premises
are still occupied since no one has gone
through a door.
This feature is not applicable when arming
from a Key Remote or through our app.
Please Note
If you open a Door Sensor while the
system is armed, you will hear an
"Entry Delay" countdown, and you will
need to disarm the system by entering
your passcode.
BYPASSING SENSORS
When you open a door or window
protected by a sensor, your home screen
will turn yellow, and the system status
will read, "Hang on, your sensor is open."
Before you can arm the system, you
must either close all open sensors or
bypass them.
Temporarily Bypass All Sensors
To temporarily bypass all sensors at
once, tap "Check Status" to display a
list of all sensors and their statuses.
Then, tap "Bypass, Stay" or "Bypass,
Away." After confirming the bypass,
the system will begin the countdown
to arm. Bypassed sensors will remain
bypassed until you disarm your panel.
Long Term Bypass Individual Sensor
If you would like to keep a window
open or have the system overlook
an individual sensor for an extended
period, tap Settings > Sensors >
(select sensor) > Edit > Long Term
