Crestron CSM-QMTDC-163-1-SG-RPR User manual

Use the Crestron® CSM(I)-QMTDC-163-SG-RPR/RPL QMT® shade motor
to replace an existing motor.
In the Box
1 CSM(I)-QMTDC-163-1-SG, Replacement Motor
Motor Replacement
CAUTION: Roll up the shade fabric to prevent damage during this
procedure.
NOTES:
lA soft and clean work surface is required to perform this
procedure.
lRemove the fascia and disconnect the motor cable before
performing this procedure.
Remove the Roller Shade Assembly from the
Mounting Brackets
CAUTION: Roll up the shade fabric to prevent damage during this
procedure.
Remove the roller shade assembly from the brackets:
NOTE: Place the roller shade on a soft and clean surface where it will
not be damaged.
1. If the fascia is installed, remove the fascia.
2. To disconnect the old QMT shade motor from the motor mounting
bracket, press the release button on the bottom of the shade motor.
3. Push the roller shade assembly toward the idler bracket; the idler pin
compresses to allow the motor end to swing out of the bracket.
4. Lift the idler end of the roller shade assembly and remove the idler
pin from the keyhole in the idler bracket. Place the roller shade
assembly on a clean and soft surface.
CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated
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Replace the Motor
To remove the old motor and then install a new motor:
CAUTION: Do not remove the motor by pulling on the control wire.
1. To remove the old motor, pull the motor head to remove it from the
tube.
2. To install the new motor, fully insert the new motor into the tube. The
tube is designed so that the motor can be easily inserted in only one
orientation.
NOTE: If the motor does not easily slide into the tube, rotate the
motor 180-degrees and then insert the motor into the tube.
Reinstall the Roller Shade Assembly
After the motor has been fully installed, roll the fabric back onto the
tube (if applicable), and then install the shade assembly. Installation is
the opposite of removal. For details, refer to CS-SHADE-ROLLER-BATT
Installation.
NOTE: Limits need to be set after installation. Refer to Motor
Programming for details.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

Motor Wiring
Routing the Cables
To ensure proper functionality and a clean look, consider the following
when routing cables and making connections:
lRoute the cables so that they remain out of sight.
lUse cable ties to secure the cables to the loop on the bracket.
lEnsure that the cables and connectors do not make contact with the
shade fabric.
Making the Connections
Wire the SG Wireless QMT® Shade Motor
Motor Programming
Program the QMT® shade motor using the buttons on the motor.
NOTE: The procedures described in this document can also be
performed remotely using a control system.
Controls and Indicators
The Crestron CSM(I)-QMTDC shade motors have UP,SET, and DN
(down) push buttons that are used to program the shade. The shade
motors have a multicolor LED that lights red, amber, green, blue, or
white to provide confirmation, operating mode, and error state
feedback. The UPbutton is located closest to the LED, the SETbutton is
the second button from the LED, and the DNbutton is the third button
from the LED.
LEDand Pushbutton Orientation - CSM-QMTDC-163-1-SG
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

Test the Shade Travel
Test the travel of the shade fabric to ensure that it does not come in
contact with building materials and that the upper and lower shade
limits are properly set.
WARNING: Care has been taken to ensure that the shade is properly
balanced. Prior to initial operation, confirm that the shade assembly
is level and centered and that the brackets are level and plumb. To
prevent damage to the fabric, do not leave the shade unattended
during the first few open and close cycles. Failure to follow these
instructions may result in damage to the shade fabric, which is not
covered by the warranty.
To test the shade travel:
1. Press DN to lower the shade until it reaches its lower limit. Stop
immediately if the following occurs:
lThe shade fabric contacts the mounting brackets or building
materials.
lThe shade fabric telescopes.
2. Verify that the shade stops at the desired lower limit. If the shade
does not travel to the desired lower limit, adjust the shade limits. For
details, refer to Adjust the Shade Limits.
3. Press UP to raise the shade until it reaches its upper limit. Stop
immediately if the following occurs:
lThe shade fabric contacts the mounting brackets or building
materials.
lThe shade fabric telescopes.
4. Verify that the shade stops at the desired upper limit. If the shade
does not travel to the desired upper limit, adjust the shade limits. For
details, refer to Adjust the Shade Limits.
5. After adjusting the shade travel, perform several complete open and
close cycles to verify that the shade is functioning properly.
Adjust the Shade Limits
Shades are shipped from the factory with upper and lower limits set. If
the shade limits are not set, the LED flashes red three times, pauses for
1 second, flashes once, pauses for 5 seconds, and then repeats this
pattern until the limits are set. If necessary, adjust the upper and lower
shade limits.
NOTE: Limit Setupmode exits after 120 seconds of inactivity.
To adjust the lower limit:
1. Press and hold SET for 4 seconds to enter Limit Setupmode. The LED
alternates between amber and green.
2. To begin lower limit setup, press DN. The green LED flashes.
3. Press UP and DNto set the shade to its desired position.
4. Press and hold SETfor 4seconds. The LED turns solid red to confirm
that the lower limit was successfully set.
5. If the upper limit is not set, the motor automatically enters Limit
Setup mode for the upper limit. To set the upper limit, refer to step 3
in the procedure below.
To adjust the upper limit:
1. Press and hold SETfor 4 seconds to enter Limit Setup mode. The LED
alternates between amber and green.
2. To begin upper limit setup, press UP. The amber LED flashes.
3. Press UP and DN to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to confirm
that the upper limit was successfully set.
5. If the lower limit is not set, the motor automatically enters Limit
Setup mode for the lower limit. To set the lower limit, refer to step 3
in the procedure above.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

Wireless Communications
The device connects to the Crestron network using the Cresnet® wired
communications protocol. A CEN-GW1 or CENI-GW1 universal wireless
gateway (both sold separately) is required for SG wireless
communication. Use the procedures outlined below to join or leave the
wireless network and to verify communications between the device and
the control system.
To simplify the setup process, the battery shade enters Acquire mode
after it is received from the factory and powered on for the first time.
This allows shades to easily be acquired and tested.
Join a Wireless Network
To join a wireless network:
NOTE: A device can be acquired by only one gateway.
1. Put the gateway into Acquire mode from the unit itself, the WebUI,
Crestron Home™ Setup app, or from Crestron Toolbox.
NOTES:
lIf the gateway is part of a Crestron Home™ OS system, the
Crestron Home Setup app must be used to enter and exit
Acquire mode. For details, refer to Pair Crestron Wireless
Device with a Gateway in the Crestron Home OS product
manual.
lIn an environment where multiple gateways are installed, only
one gateway should be in Acquiremode at any time.
2. Place the device into Acquire mode:
lIf the battery shade motor is powered on for the first time after it
is received from the factory, it enters Acquire mode automatically
and attempts to join a gateway. The LED flashes white slowly to
show that the device is actively scanning the network.
oThe LED turns on for 5 seconds to show that the device joined
the wireless network.
oThe LED flashes quickly to show that the device did not join the
wireless network. Press the SETbutton to turn off the LED.
Ensure the gateway is in Acquiremode and within range before
attempting the acquire process again.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

lIf the device did not enter Acquire mode automatically, use the
SET button or a power-cycle sequence to enter Acquiremode. Use
the power-cycle sequence if the buttons are inaccessible.
Enter Acquire mode using the SET button:
a. Press SET three times, and then press and hold it down
(tap-tap-tap-press+hold) until the white LED on the device
flashes once. It may take up to 10 seconds for the LED to flash.
b. Release the button to start the acquire process. The LED
flashes slowly to show that the device is actively scanning the
network.
oThe LED turns on for 5 seconds to show that the device
joined the wireless network.
oThe LED flashes quickly to show that the device did not join
the wireless network. Press the SETbutton to turn off the
LED. Ensure the gateway is in Acquiremode and within
range before attempting the acquire process again.
Enter Acquire mode using a power-cycle sequence:
a. Disconnect the battery pack.
b. Power cycle the motor two times:
i. Connect the battery pack to the motor.
ii. Wait 5 seconds.
iii. Disconnect the battery holder.
c. Connect the battery pack to the motor for a third time. The
motor enters Acquire mode and the LED flashes slowly to show
that the device is actively scanning the network.
oThe LED turns on for 5 seconds to show that the device
joined the wireless network.
oThe LED flashes quickly to show that the device did not join
the wireless network. Press the SETbutton to turn off the
LED. Ensure the gateway is in Acquiremode and within
range before attempting the acquire process again.
3. Once all devices have been acquired, take the gateway out of
Acquiremode. Refer to the gateway’s manual for details.
Leave a Wireless Network
To leave a wireless network:
1. Make sure that there are no gateways in Acquire mode.
2. Place the device in Acquiremode. To place the device in Acquire
mode, refer to Join a Wireless Network.
3. The device leaves the wireless network when it is searching for a new
network. The LED flashes quickly to show that the device left the
wireless network and that it did not join a new wireless network.
Press the SETbutton to turn off the LED.
Verifying Communications Status
To check the communications status of the device, tap the SET button
three times and then press and hold it down (tap-tap-tap-press+hold)
for up to 2 seconds. The white LED indicates the communications status.
White LED CommunicationsStatus
Turns on
for 5
seconds
The device is communicating with the control system.
Flashes
three times The device is communicating with the gateway but the gateway is not communicating with the control system.
Flashes
twice The device was previously joined to the network but is not communicating with the gateway.
Flashes
once The device is not joined to the network.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

LEDs
The LED flashes to provide a visual reference that the motor is
operating normally or if it is in an error state.
The following table provides a list of possible LED patterns encountered
during normal operation. All LEDs extinguish after 1 minute of inactivity.
LED Patterns
LED Pattern LED Color Operating Mode
Solid Blue The motor is in Bootloadermode.
Fast flash (1/4-second
on, 1/4-second off) White The motor is in Identifymode.
Slow flash (1/2-second
on, 1/2-second off) Green The motor is moving from a local button press.
Solid Green The motor is communicating with
the control system program.
Troubleshooting
Use the following sections to view corrective actions for possible trouble
situations and error states.
Trouble Situation
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact Crestron
Support.
Crestron CSM(I)-QMTDC Motor Troubleshooting
Trouble Possible Cause(s) Action
The motor
cannot be
controlled and all
of the LEDs are
off.
There is no power
provided to the
motor.
Check the power connections
between the battery pack and
motor.
The power
connection is
reversed between
the motor and the
battery pack.
Ensure batteries are installed in
the battery holder in the proper
orientation and that the
batteries have not exceeded
their useful life.
The motor moves
in the opposite
direction.
The motor was
installed on the
wrong side of the
window opening.
Reinstall the shade with the
motor on the left side of the
window opening.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

Trouble Possible Cause(s) Action
The motor
intermittently
stops working.
The motor is
exceeding its
maximum duty
cycle.
Reduce the duty cycle of the
motor operation.
The motor is
encountering an
obstacle or
excessive friction,
which is causing it
to stop.
Verify that all components are
aligned and running smoothly.
The load on the
motor is exceeding
its maximum rating.
Verify that the fabric weight
and tube size do not exceed the
rating for the motor.
The LED is blue. The motor is stuck
in the bootloader. Reload firmware to the motor.
Motor speed
reduced
unexpectedly.
Batteries are
nearing the end of
their useful life.
Replace existing batteries with
new batteries.
Error State
Crestron CSM(I)-QMTDC motors display error codes using the red LED
on the interface. The LED flashes a pattern to indicate the error.
NOTE: The error code does not flash while the motor is in a sleep
state. If the error state is still active when the motor wakes up, the
LED will continue to flash the code.
For example, when a 3-3 LED flash pattern occurs, the LED flashes three
times, pauses for 1 second, flashes three times, pauses for 5 seconds,
and then repeats until the error is corrected. When a 2-1 LED flash
pattern occurs, the LED flashes two times, pauses for 1 second, flashes
once, pauses for 5 seconds, and then repeats this code until the error is
corrected.
The flash patterns are listed in the following table. Refer to
Troubleshooting for possible corrections.
LED Blinking Patterns
LED
ErrorCode Error State
2-1 The motor is unable to communicate with the gateway.
Check that the motor is connected to a wireless gateway.
2-2 The motor is not being polled by the control system. Ensure
that the RF ID matches the control system program and
that the program is running on the control system.
3-1 The motor limits are not set.
3-3 An obstruction is blocking the shade fabric from moving
freely.
3-4 A motor overcurrent error exists. Check for obstacles or any
sources of excessive friction.
3-5 A motor duty-cycle error exists. Reduce the operating duty
cycle of the motor to correct the error.
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated

Visit the Product Page
Scan the QR code to visit the product page.
www.crestron.com/model/6510732
Additional Information
Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Regulatory Model: M202034001
Crestron product development software is licensed to Crestron dealers and Crestron
Service Providers (CSPs) under a limited nonexclusive, nontransferable Software
Development Tools License Agreement. Crestron product operating system software
is licensed to Crestron dealers, CSPs, and end-users under a separate End-User
License Agreement. Both of these Agreements can be found on the Crestron website
at www.crestron.com/legal/software_license_agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at
www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information,
visit www.crestron.com/opensource.
Crestron, the Crestron logo, Cresnet, Crestron Home, Crestron Toolbox, infiNET EX,
and QMT are either trademarks or registered trademarks of Crestron Electronics, Inc.
in the United States and/or other countries. Other trademarks, registered
trademarks, and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Crestron disclaims any
proprietary interest in the marks and names of others. Crestron is not responsible for
errors in typography or photography.
©2022 Crestron Electronics, Inc.
Doc. 9199A
01/03/22
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CSM(I)QMTDC-163-1-SG-RPR/RPL QuickStart
QMT® Shade Motor Replacement, Battery Operated