Crestron QMT CSM-QMTDC Operating instructions

CSM-QMTDC
Digital QMT®Shade Motor
Programming Guide
Description
The Crestron®digital CSM-QMTDC shade motors are programmed locally using the
buttons on the motor. The information in this guide serves as a detailed programming
overview of the Crestron CSM-QMTDC shade motors.
NOTE: The procedures described in this document can also be performed remotely
using a control system. The timeout and LED indicators are the same as described in
this document.
Additional Resources
Visit the product page on the Crestron website (www.crestron.com)
for additional information and the latest rmware updates. Use a QR
reader application on your mobile device to scan the QR image.
Controls and Indicators
The Crestron CSM-QMTDC shade motors have UP, SET, and DN (down) push buttons
that are used to program the shade. The shade motors have a multicolor LED that lights
red, amber, green, blue, or white to provide conrmation, operating mode, and error state
feedback. The UP button is located closest to the LED, the SET button is the second
button from the LED, and the DN button is the third button from the LED.
Crestron CSM-QMTDC Motor Multicolor LED and Push Button Orientation
Multicolor LED
UP Push Button
SET Push Button
DN Push Button
Test the Shade
Before the shade is operated, test the motor to ensure that the shade travels in the correct
direction when being operated.
NOTE: Before using the CSM-QMTDC shade motor, ensure the device is using
the latest rmware. Check for the latest rmware for the CSM-QMTDC shade motor
at www.crestron.com/rmware. Firmware is loaded onto the device using Crestron
Toolbox™ software.
Test the Motor Direction
Press the DN button to lower the shade about 1 inch. If the shade travels up, reverse the
motor direction.
NOTE: Reversing the motor direction resets all previously set limits. After either the
upper or lower limit is set, the motor automatically enters Limit Setup mode for the
opposite limit. Follow the procedure in “Set the Shade Limits” to reassign limits.
To reverse the shade direction, press and hold the SET button for 10 seconds. The red
LED lights for 3 seconds.
Test the Shade Travel
Test the travel of the shade fabric to ensure that it does not come in contact with building
materials and that the upper and lower shade limits are properly set.
WARNING: Care has been taken to ensure that the shade is properly balanced.
Prior to initial operation, conrm that the brackets are adjusted so that the shade
hangs level and plumb. Upon startup, run the shade all the way down and check for
plumb. Observe the shade closely as it rolls up. If the shade begins to telescope, stop
immediately and take the appropriate action to ensure the shade tracks properly. To
prevent damage to the fabric from telescoping, do not leave the shade unattended
during the rst few cycles of operation. Failure to follow these instructions may result in
damage to the edge of the fabric, which is not covered by the warranty.
NOTE: For Crestron Horizontal Sheers, the lower limit is dened as the point before
the hem bar tilts.
Using the DN button, lower the shade until it reaches its lower limit. Verify that the shade
does not come in contact with any building materials. Stop and adjust the mounting
brackets if the fabric contacts any building materials. Verify that the shade stops at the
desired lower limit.
Using the UP button, raise the shade until it reaches its upper limit. Verify that the shade
does not come in contact with any building materials. Stop and adjust the mounting
brackets if the fabric contacts any building materials. Verify that the shade stops at the
desired upper limit. Refer to “Set the Shade Limits” if the shade does not travel to its
upper or lower limit.
Set the Shade Limits
If necessary, set the lower and upper shade limits. If the shade limits are not set, the red
LED ashes three times, pauses for 1 second, ashes once, pauses for 5 seconds, and
then repeats this code until the limits are set.
NOTE: Limit Setup mode exits after 8 seconds of inactivity.
NOTE: If a limit is not set after the upper or lower limit is saved, the motor
automatically enters Limit Setup mode for the opposite limit. This typically occurs after
the motor direction has been reversed and both limits are erased.
NOTE: For Crestron Horizontal Sheers, the lower limit is dened as the point before
the hem bar tilts.
Set the lower limit for the shade.
1. Press and hold the SET button for 4 seconds to enter Limit Setup mode. The LED
alternates between amber and green.
2. Press and release the DN button to begin lower limit setup. The green LED ashes.
3. Use the UP and DN buttons to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to conrm that the lower
limit was successfully set.
Set the upper limit for the shade.
1. Press and hold SET for 4 seconds to enter Limit Setup mode. The LED alternates
between amber and green.
2. Press and release the UP button to begin upper limit setup. The amber LED ashes.
3. Use the UP and DN buttons to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to conrm that the upper
limit was successfully set.
Joining an inNET EX®Network (inNET EX Interfaces Only)
The device connects to the Crestron network via the inNET EX communications protocol.
Use the procedures outlined below to join or leave an inNET EX network and to verify
communications between the device and the control system.
Joining an inNET EX Network
Before a device can be used in a lighting system, it must rst join an inNET EX network
by being acquired by an inNET EX gateway.
NOTE: A device can be acquired by only one gateway.
1. Put the inNET EX gateway into Acquire mode from the unit itself or from Crestron
Toolbox, as described in its manual at www.crestron.com/manuals.
NOTE: In an environment where multiple gateways are installed, only one
gateway should be in Acquire mode at any time.
2. Place the device into Acquire mode.
a. Press the SET button three times, and then press and hold it down (tap-tap-tap-
press+hold) until the white LED on the device ashes once (this can take up to 10
seconds).
b. Release the button to start the acquire process. The LED ashes slowly to show
that the device is actively scanning the inNET EX network.
• The LED turns on for 5 seconds to show that the device has been successfully
acquired to the inNET EX network.
• The LED ashes quickly to indicate that the device was not successfully
acquired by the inNET EX network. Press the SET button to acknowledge
failure to acquire the inNET EX network. Ensure the gateway is in Acquire
mode and within range before attempting the acquire process again.
3. Once all devices have been acquired, take the gateway out of Acquire mode. Refer
to the gateway’s manual for details.
Leaving an inNET EX Network
To leave an inNET EX network, put the device into Acquire mode, as described in
“Joining an inNET EX Network” above, when no gateway is in Acquire mode.
Verifying Communications Status
To check the communications status of the device, tap the SET button three times and
then press and hold it down (tap-tap-tap-press+hold) for up to 2 seconds. The LED ashes
to indicate the communications status. Refer to the following table for details.
LED COMMUNICATIONS STATUS
Turns on for 5 seconds The device is communicating with the control system.
Flashes twice The device was previously joined to the network but is not
communicating with the gateway.
Flashes once The device is not joined to the network.
NOTE: Wireless networks composed predominantly of battery-powered devices
may need additional inNET EX expanders, such as the CLW-EXPEX or GLA-EXPEX
or other non-battery powered inNET EX devices (all not included), to ensure proper
functionality of the network and battery life for the devices. Refer to the Best Practices
for Installation and Setup of Crestron RF Products (Doc. 6689) for complete system
design guidelines, or contact Crestron True Blue Support for further assistance.

LED Diagnostics
The LED ashes to provide a visual reference that the motor is operating normally or if it is
in an error state
Normal Operation
The following table provides a list of possible LED patterns encountered during normal
operation. All LEDs extinguish after 1 minute of inactivity if there are no errors to report.
LED Patterns
LED PATTERN LED COLOR OPERATING MODE
Two fast ashes, then
pause (1/8-second on,
1/8-second off, 1/8-second
on, 5/8-second off)
Blue A rmware upgrade over the Cresnet®
network is in progress.
Slow ash (1/2-second on,
1/2-second off)
Blue The motor’s internal rmware upgrade is
in progress.
Solid Blue The motor is in Bootloader mode.
Fast ash (1/4-second on,
1/4-second off)
White The motor is in Identify mode.
Slow ash (1/2-second on,
1/2-second off)
Green The motor is moving from a local button
press.
Solid Green The motor is communicating with the
control system program.
Slow ash (1/2-second on,
1/2-second off)
Red The motor is not communicating with the
control system.
Error State
Crestron CSM-QMTDC motors display error codes using the red LED on the interface. The
LED ashes a pattern to indicate the error.
For example, when a 3-3 LED ash pattern occurs, the LED ashes three times, pauses
for 1 second, ashes three times, pauses for 5 seconds, and then repeats until the error is
corrected. When a 2-1 LED ash pattern occurs, the LED ashes two times, pauses for
1 second, ashes once, pauses for 5 seconds, and then repeats this code until the error is
corrected.
The ash patterns are listed in the following table. Refer to the “Troubleshooting” section
for possible corrections.
LED Blinking Patterns
LED PATTERN ERROR STATE
Error code 3-1 The motor limits are not set.
Error code 3-3 An obstruction is blocking the shade fabric from moving freely.
Error code 3-4 A motor over-current error exists. Check for obstacles or any sources
of excessive friction.
Error code 3-5 A motor duty-cycle error exists. Reduce the operating duty cycle of
the motor to correct the error.
Error code 3-6 There is a communications error between the motor and Cresnet or
inNET EX control board.
LED PATTERN ERROR STATE
Error code 2-1 There is no trafc on the network. Check to ensure that proper
Cresnet wiring is maintained, or for inNET EX devices, ensure that
the motor is connected to a gateway.
Error code 2-2 The motor is not being polled by the control system. Ensure that the
Net ID matches the control system program and that the program is
running on the control system.
Troubleshooting
The following table provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
Crestron CSM-QMTDC Motor Troubleshooting
TROUBLE POSSIBLE CAUSE(S) ACTION
The motor cannot be
controlled, and all of the
LEDs are off.
There is no power provided
to the motor.
Check the power
connections between the
power supply and motor.
The power connection
is reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor is
not reversed.
The motor moves in the
opposite direction.
The motor direction is
reversed.
Reverse the direction of the
motor.
The motor intermittently
stops working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of
the motor operation.
The motor is encountering
an obstacle or excessive
friction, which is causing it
to stop.
Verify that all components
are aligned and running
smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric weight
and tube size do not
exceed the rating for the
motor.
The LED is blue. The motor is stuck in the
bootloader.
Reload rmware to the
motor.
For Models CSM-QMTDC-256-2-EX/CSM-QMTDC-250-4-EX/CSM-QMTDC-163-1-EX/CSM-
QMTDC-250-2-EX/ CSM-QMTDC-275-4-EX
Industry Canada (IC) Compliance Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of
a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
Industrie Canada (IC) Déclaration de conformité
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit
pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Conformément à la
réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un
type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but
de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir
le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne
dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.
To satisfy RF exposure requirements, this device and its antenna must operate with a separation
distance of at least 20 centimeters from all persons and must not be colocated or operating in
conjunction with any other antenna or transmitter.
For All Models
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: Changes or modications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
For Models CSM-QMTDC-256-2-CN/CSM-QMTDC-250-4-CN/CSM-QMTDC-163-1-CN/CSM-
QMTDC-250-2-CN/ CSM-QMTD-275-4-CN
Industry Canada (IC) Compliance Statement:
CAN ICES-3(B)/NMB-3(B)
The product warranty can be found at www.crestron.com/warranty.
The specic patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specic information, please visit
www.crestron.com/opensource.
Crestron, the Crestron logo, Cresnet, Crestron Toolbox, inNET EX, and QMT are either trademarks
or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries.
Other trademarks, registered trademarks, and trade names may be used in this document to refer to
either the entities claiming the marks and names or their products. Crestron disclaims any proprietary
interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
This document was written by the Technical Publications department at Crestron.
©2017 Crestron Electronics, Inc.
Crestron Electronics, Inc. Programming Guide - DOC. 7437EA
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Tel: 888.CRESTRON 12.17
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