Crestron QMT CSM-QMTDC Series Operating instructions

CSM-QMTDC
Digital QMT®Shade Motor
Programming Guide
Controls and Indicators
The Crestron CSM-QMTDC shade motors have labeled UP, SET, and DN push buttons
that are used to program the shade. The motors have a multicolor LED that lights red,
amber, green, blue, or white to provide conrmation, operating mode, and error state
feedback. The UP button is located closest to the LED, the SET button is the second
button from the LED, and the DN (down) button is the third button from the LED. Refer to
the illustration below for details.
Crestron CSM-QMTDC Motor Multicolor LED and Push Button Orientation
Test the Shade
Before the shade is operated, the motor must be tested to ensure that the motor direction
is correct and that the shade travels correctly while raising and lowering.
WARNING: Care has been taken to ensure that your shade is properly balanced. Prior
to initial operation, please conrm that your brackets have been adjusted so that the
shade hangs level and plumb. Upon startup, run the shade all the way down and check
for plumb. Observe the shade closely as it rolls up. If the shade begins to telescope,
stop immediately and take the appropriate action to ensure the shade tracks properly.
To prevent damage to the fabric from telescoping, you should not leave the shade
unattended during the rst few cycles of operation. Failure to follow these instructions
may result in damage to the edge of the fabric, which is not covered by the warranty.
Test Motor Direction
Press the DN (down) button to lower the shade. If the shade begins to travel up, the motor
direction must be reversed.
To reverse the shade direction, press and hold the SET button for 10 seconds. The red
LED lights for 3 seconds.
NOTE: Reversing the direction of the motor resets any limits that have been previously
set. After setting either the upper or lower limit, the motor automatically enters Limit Setup
mode for the opposite limit. Follow the procedure in "Set Shade Limits" to reassign limits.
Test Shade Travel
Using the DN and UP buttons, ensure that the shade travels to the anticipated lower limit
and then back to the expected upper limit. The shade should not come in contact with any
building materials.
The shade should travel the full length of the window opening and stop before reaching
the top or bottom of the window opening. If the shade does not travel as expected, refer
to "Set Up the Shade" below.
Set Up the Shade
Test Shade Limits
Shade limits are set from the factory, but it may be necessary to reset them depending on
the installation conditions. Test the lower limits by lowering the shade until it reaches its
lower limit. Test the upper limits by raising the shade until it reaches its upper limit. Refer
to “Set Shade Limits” if the limits need to change.
Set Shade Limits
When the shade limits are not set, the red LED blinks three times, pauses for 1 second,
blinks once, pauses for 5 seconds, and then repeats this code until the limits are set.
NOTE: After 8 seconds of inactivity, Limit Setup mode is exited.
Set the lower limit for the shade.
1. Press and hold SET for 4 seconds to enter Limit Setup mode. The LED alternates
between amber and green.
2. Press and release the DN button to begin lower limit setup. The green LED blinks.
3. Use the UP and DN buttons to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to conrm that the lower
limit was successfully set.
NOTE: If the upper limit is not set when the lower limit is saved, the motor automatically
enters upper limit mode upon saving the lower limit. This typically occurs when the
motor direction has been reversed and both limits are erased.
Set the upper limit for the shade.
1. Press and hold SET for 4 seconds to enter Limit Setup mode. The LED alternates
between amber and green.
2. Press and release the UP button to begin upper limit setup. The amber LED blinks.
3. Use the UP and DN buttons to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to confirm that the upper
limit was successfully set.
NOTE: If the lower limit is not set when the upper limit is saved, the motor switches to
allow setting the lower limit after saving the upper limit. This typically occurs when the
motor direction has been reversed and both limits are erased.
Joining an inNET EX Network (inNET EX Interfaces Only)
The device connects to the Crestron network via the inNET EX®communications
protocol. Use the procedures outlined below to join or leave an inNET EX network and to
verify communications between the device and the control system.
Joining an inNET EX Network
Before a device can be used in a shading system, it must rst join an inNET EX network
by being acquired by an inNET EX gateway.
NOTE: A device can be acquired by only one gateway.
1. Put the inNET EX gateway into Acquire mode from the unit itself or from Crestron
Toolbox™, as described in its manual at www.crestron.com/manuals.
NOTE: In an environment where multiple gateways are installed, only one
gateway should be in the Acquire mode at any time.
2. Place the device into Acquire mode.
a. Tap the SET button three times, then press and hold it down
(tap-tap-tap-press+hold) until the white LED starts to blink (this can take up to 10
seconds).
b. When the white LED blinks, release the button to start the acquire process.
• The interface is acquired when the LED stops blinking.
• If the acquire process fails, the LED blinks rapidly until a button is pressed.
3. Once all devices have been acquired, take the gateway out of Acquire mode. Refer
to the gateways’ operations guide for more information
To leave an inNET EX network, put the device into Acquire mode, as described in
“Joining an inNET EX Network” above, when no gateway is in Acquire mode.
Verifying Communications Status
To check the communications status of the device, tap the SET button three times and
then press and hold it down (tap-tap-tap-press+hold) for up to 2 seconds. The LED blinks
to indicate the communications status. Refer to the following table for details.
Description
The Crestron®digital QMT®CSM-QMTDC shade motors are programmed locally using the
buttons on the motor. The information in this guide serves as a detailed overview of the
programming of the Crestron CSM-QMTDC shade motors.
NOTE: The procedures described in this document can also be performed remotely via
a Crestron control system. The timeout and LED indicators are the same as described in
this document.
inNET EX Motor Comunication
Refer to the Best Practices for Installation and Setup of Crestron RF Products Reference
Guide (Doc. 6689) at www.crestron.com/manuals if communication issues exist with
recessed or pocket mount installations.
Multicolor LED
UP Push Button
SET Push Button
DN Push Button
LED COMMUNICATIONS STATUS
Turns on for 5 seconds Device is communicating with the control system.
Blinks three times Device is communicating with the gateway but the
gateway is not communicating with the control system.
Blinks twice Device was previously joined to the network but is not
communicating with the gateway.
Blinks once Device is not joined to the network.
Additional Resources
Visit the product page on the Crestron website (www.crestron.com)
for additional information and the latest rmware updates.

LED Diagnostics
LED Patterns: Normal Operation
The following table provides a list of possible LED patterns encountered during normal
operation of the shade. All LEDs extinguish after 1 minute of inactivity if there are no errors
to report.
LED Patterns
For Models CSM-QMTDC-256-2-EX/CSM-QMTDC-250-4-EX/CSM-QMTDC-163-1-EX/CSM-QMTDC-250-2-EX
Industry Canada (IC) Compliance Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Industrie Canada (IC) Déclaration de conformité
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.Conformément à la réglementation
d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain
maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de
brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de
sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
To satisfy RF exposure requirements, this device and its antenna must operate with a separation distance
of at least 20 centimeters from all persons and must not be colocated or operating in conjunction with any
other antenna or transmitter.
For All Models
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions: (1)
This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV technician for help
For Models CSM-QMTDC-256-2-CN/CSM-QMTDC-250-4-CN/CSM-QMTDC-163-1-CN/CSM-QMTDC-250-2-CN
Industry Canada (IC) Compliance Statement: CAN ICES-3(B)/NMB-3(B)
The product warranty can be found at www.crestron.com/warranty.
The specic patents that cover Crestron products are listed at patents.crestron.com.
Crestron, the Crestron logo, Cresnet, Crestron Toolbox, inNET EX, and QMT are either trademarks or
registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Other
trademarks, registered trademarks, and trade names may be used in this document to refer to either the
entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the
marks and names of others. Crestron is not responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2015 Crestron Electronics, Inc.
Crestron Electronics, Inc.
15 Volvo Drive Rockleigh, NJ 07647
Tel: 888.CRESTRON
Fax: [phone]
www.crestron.com
Programming Guide - DOC. 7437
(2041118)
06.15
Specications subject to
change without notice.
Troubleshooting
The following tables provide corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
Crestron CSM-QMTDC Motor Troubleshooting
LED Patterns: Error Situation
Crestron CSM-QMTDC motors display error codes using the red LED on the interface. The
LED blinks a specic pattern to indicate an error.
For example, when a 3-3 LED blink pattern occurs, the LED blinks three times, pauses for
1 second, blinks three times, pauses for 5 seconds and then repeats until the error is
corrected. When a 2-1 LED blink pattern occurs, the LED blinks two times, pauses for 1
second, blinks once, pauses for 5 seconds, and then repeats this code until the error is
corrected.
The blink patterns are listed in the following table. Refer to the "Troubleshooting" section
for possible corrections.
LED Blinking Patterns
LED PATTERN ERROR STATE
Error code 3-1 The motor limits are not set.
Error code 3-3 An obstruction is blocking the shade fabric from moving freely.
Error code 3-4 A motor over current error exists. Check for obstacles or any
sources of excessive friction.
Error code 3-5 A motor duty cycle error exists. To correct, reduce operating
duty cycle of motor.
Error code 3-6 There is a communications error between the motor and
Cresnet or inNET EX control board.
Error code 2-1 There is no trafc on the network. Check to ensure that proper
Cresnet wiring is maintained, or, for inNET EX devices, ensure
that the motor is connected to a gateway.
Error code 2-2 The motor is not being polled by the control system. Ensure
that the Net ID matches the control system program and that
the program is running on the control system.
TROUBLE POSSIBLE CAUSE(S) ACTION
The motor cannot be
controlled and all of
the LEDs are off.
There is no power
provided to the motor.
Check the power
connections between the
power supply and motor.
The power connection is
reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor is
not reversed.
The motor moves in
the opposite
direction.
The motor direction is
reversed.
Reverse the direction of the
motor.
The motor
intermittently stops
working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of the
motor operation.
The motor is encountering
an obstacle or excessive
friction causing it to stop.
Verify that all components
are aligned and running
smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric weight
and tube size does not
exceed the rating for the
motor.
The LED is blue. The motor is stuck in the
bootloader.
Reload rmware to the
motor.
LED PATTERN LED COLOR OPERATING MODE
Two fast blink then pause
(1/8 second on, 1/8 second off,
1/8 second on, 5/8 second off)
Blue Firmware upgrade over
Cresnet®is in progress.
Slow blink
(1/2 second on, 1/2 second off)
Blue The motors internal rmware
upgrade is in progress.
Solid Blue The motor is in bootloader.
Fast blink
(1/4 second on, 1/4 second off)
White The motor is in Identify mode.
Slow blink
(1/2 second on, 1/2 second off)
Green The motor is moving from local
button press.
Solid Green The motor is communicating
with the control system
program.
Slow blink
(1/2 second on, 1/2 second off)
Red The motor is not communicating
with the control system.