Crestron AirMedia Series 3 User manual

AirMedia® Series 3 Receivers
AM-3100-WF
AM-3100-WF-I
AM-3200
AM-3200-WF
AM-3200-WF-I
Product Manual
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Regulatory Models: M202018001, M202011001
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited nonexclusive, nontransferable Software Development Tools License Agreement. Crestron product operating
system software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement.
Both of these Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_
agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.
Crestron, the Crestron logo, AirMedia, .AV Framework, Crestron Connected, Crestron Fusion, Crestron Studio, Crestron
Toolbox, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States
and/or other countries. Apple, App Store, AirPlay, iPad, iPhone, and Mac are either trademarks or registered trademarks
of Apple, Inc. in the United States and/or other countries. Appspace is either a trademark or a registered trademark of
Appspace Inc. in the United States and/or other countries. Android, Chrome OS, Google Calendar, Google Play, and
YouTube are either trademarks or registered trademarks of Google, Inc. in the United States and/or other countries. iOS
is either a trademark or registered trademark of Cisco Systems, Inc. in the United States and/or other countries. HDMI is
either a trademark or registered trademark of HDMI Licensing LLC in the United States and/or other countries. Kaptivo
is either a trademark or registered trademark of Light Blue Optics Ltd in the United States and/or other countries.
Active Directory, Azure, Microsoft, Microsoft 365, Microsoft Exchange Server, and Windows are either trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries. Miracast, Wi-Fi, and Wi-Fi
Direct are either trademarks or registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of
others. Crestron is not responsible for errors in typography or photography.
©2021 Crestron Electronics, Inc.

Contents
Overview 1
Configuration 5
Connect to the Receiver 5
Log Out from the Receiver 6
Action Menu 7
Save Changes 7
Revert 7
Update Firmware 7
Restore 8
Reboot 8
Download Logs 8
Manage EDIDs (Receiver 200 Models Only) 9
Manage Certificates 10
Manage Device Drivers 11
Manage Images 13
Status 14
Device 15
Network 16
HDMI Input (Receiver 200 Models Only) 18
HDMI Output 19
AirMedia 20
Control System 21
Connected Devices 22
Settings 23
System Setup 23
Services 34
Audio-Video 40
Connected Devices 42
Routing 46
Digital Signage 48
AirMedia 49
Security 58
Authentication 59
802.1x Configuration 64
Front of Room Experience 67
Welcome Screen 67
User Presentation 68
Operation 69
Product Manual — Doc. 9020B Contents • i

Present with AirMedia 69
Establish a Computer Connection 69
Share Content 71
Touch Screen Operation 84
Add a Touch Screen 84
Screen Controls 85
Room Scheduling 87
Present a Source 90
AirMedia Canvas 92
Enterprise Deployment Options 95
XiO Cloud® Service 95
Crestron Deployment Tool for PowerShell® Software 96
Appendix A: Enabling Modern Authentication for EWS 97
Create the Application 97
Obtain Authentication IDs 100
Configure Additional Settings 100
Branding 101
Authentication 102
APIPermissions 104
ii • Contents Product Manual — Doc. 9020B

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 1
Overview
AirMedia® Series 3 receivers enable secure wireless collaboration in the modern digital
workspace. Install the receivers in conference rooms, huddle rooms, lounges, lobbies, or almost
any space to establish a productive meeting environment. This product manual discusses the
requirements, configuration instructions, and operating instructions for AirMedia Series 3
receivers.
AirMedia Series 3 receivers are available in the following models:
lAM-3100-WF: AirMedia Series 3 Receiver 100 with Wi-Fi® Network Connectivity
lAM-3100-WF-I: AirMedia Series 3 Receiver 100 with Wi-Fi® Network Connectivity,
International
lAM-3200: AirMedia Series 3 Receiver 200
lAM-3200-WF: AirMedia Series 3 Receiver 200 with Wi-Fi® Network Connectivity
lAM-3200-WF-I: AirMedia Series 3 Receiver 200 with Wi-Fi® Network Connectivity,
International
For more information on receiver features and capabilities, refer to Feature Comparison (on the
next page).
For installation information, refer to the following documents:
lAM-3100-WF and AM-3100-WF-I Quick Start (Doc. 8982A)
lAM-3200, AM-3200-WF, and AM-3200-WF-I Quick Start (Doc. 8986A)
For security and deployment information, refer to AirMedia Presentation Gateway Security
Reference Guide (Doc 7693).

2 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
Feature Comparison
FEATURE AM-3100-WF(-I) AM-3200 AM-3200-WF(-I)
AirMedia Series 3 technology1ü ü ü
AirMedia Output Resolution21080p60 1080p60 1080p60
AirMedia Device Support
Windows® OS (all versions) ü ü ü
Mac® devices ü ü ü
iPad® devices ü ü ü
iPhone® devices ü ü ü
iOS® devices ü ü ü
Android™ devices ü ü ü
AirMedia Screen Mirroring Support
Windows® OS (all versions) ü ü ü
Mac devices ü ü ü
iPad devices ü ü ü
iPhone devices ü ü ü
iOS devices ü ü ü
Android devices ü ü ü
AirMedia Video + Audio Playback
PC-Windows (all versions) ü ü ü
Chrome OS™ operating
system3ü ü ü
Mac devices ü ü ü
iPad devices ü ü ü
iPhone devices ü ü ü
iOS devices ü ü ü
1To compare iterations of AirMedia technology, refer to the AirMedia Presentation Gateway Security
Reference Guide (Doc 7693).
2All video inputs are scaled to the HDMI output resolution.
3The AirMedia Extension for Google Chrome OS relies on web technologies for screen sharing that are built
into the web browser. Performance variations with motion video (quality and framerate) will be observed
based upon the encoding capabilities of the Chrome OS device and the nature of the content being
displayed (ex. High motion video).

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 3
FEATURE AM-3100-WF(-I) AM-3200 AM-3200-WF(-I)
Android devices û û û
AirMedia Playback Features
DRM Content Support
(Netflix, etc.) û û û
Device Internet Connection
Required for AirPlay® Video
Push
ü ü ü
Security
AES-128/TLS security ü ü ü
802.1X ü ü ü
Active Directory®
Authentication ü ü ü
Crestron® Control
.AV Framework™ Platform ü ü ü
XiO Cloud® Service ü ü ü
Crestron Studio® Software N/A N/A N/A
SIMPL Windows ü ü ü
SIMPL# Future release Future release Future release
Virtual Control (VC-4) ü ü ü
Video Inputs
HDMI® Input û1 1
HDMI Resolution û1080p60 1080p60
HDMI HDCP ûHDCP 1.4 HDCP 1.4
Video Outputs
HDMI Output 1 1 1
HDMI Resolution14K60 4K60 4K60
HDMI HDCP HDCP 2.2 HDCP 2.2 HDCP 2.2
Touch Screen Support External External External
PoE Occupancy Sensor (CEN-ODT-C-POE)ü ü ü
Other Interfaces
COM/IR Support û ü ü
1All video inputs are scaled to the HDMI output resolution.

4 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
FEATURE AM-3100-WF(-I) AM-3200 AM-3200-WF(-I)
CEC ü ü ü
Power Over Ethernet ü ü ü
Direct Connect Scheduling Integration 1
Microsoft Exchange Server®
or Microsoft 365® Software ü ü ü
Google Calendar™ Service ü ü ü
General Features
AirMedia Canvas ü ü ü
Airmedia Canvas Control ü ü ü
Control System Interface ü ü ü
Appspace® Application ü ü ü
Wireless Access Point Mode ü û ü
Moderator Mode Future release Future release Future release
Kaptivo® Whiteboard
Capture Device Future release Future release Future release
AirMedia Connect Adapter Future release ûFuture release
Wireless Conferencing Future release Future release Future release
YouTube® software Pushmode Support ü ü ü
Mounting Freestanding
Surface Freestanding Surface
Rack
Freestanding
Surface
Rack
Dimensions Height: 1.21 in.
(31mm)
Width: 5 in.
(127mm)
Depth: 5 in.
(127mm)
Height: 1.26 in.
(33mm)
Width: 7.40 in.
(188mm)
Depth: 6.93 in.
(177mm)
Height: 1.26 in.
(33mm)
Width: 7.40 in.
(188mm)
Depth: 6.93 in.
(177mm)
1Connection via Crestron Fusion® software (to be supported in a future firmware release) may allow
additional providers.

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 5
Configuration
Configure the AirMedia receiver using the included web configuration interface. The web
configuration interface is accessible from a web browser. To access the receiver's web
configuration interface, a computer must be connected to the same network as the AirMedia
receiver.
To connect to the receiver and configure its settings, refer to the following sections:
lConnect to the Receiver (below)
lAction Menu (on page7)
lStatus (on page14)
lSettings (on page23)
lSecurity (on page58)
l802.1x Configuration (on page64)
Connect to the Receiver
To connect to the receiver using the web configuration interface:
1. On a computer, open a web browser and navigate to the IP address or host name that is
shown on the display device. The welcome screen is displayed.
Welcome Screen

6 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
2. Select the settings button in the title bar to log in.
NOTE: Prior to displaying the prompt for login credentials, the web browser may display
a security warning message about the security certificate. It is safe to ignore this
warning as long as the user verifies that the browser’s address bar indicates the receiver
IP address or host name as shown on the display device.
3. If this is a new sign-on, enter the new username and password in their respective fields
and select Create User to continue. Otherwise, enter the username and password that
were previously configured, and select Sign In to continue. The receiver's web
configuration interface is displayed.
Login Screen
Enter New User Name and Password
Log Out from the Receiver
Select Sign Out to log out of the receiver's web configuration interface and return to the
welcome screen. If Sign Out is not selected, the user will be logged out automatically after 20
minutes of inactivity.

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 7
Action Menu
The web configuration interface provides an Action drop-down menu. The Action menu may be
accessed at any time.
Action Menu
The Action menu provides the following selections.
Save Changes
Once any changes have been made to the receiver configuration, the Action button becomes a
Save Changes button. Select Save Changes to save changes to the configuration settings.
If a reboot is required after changes have been saved, select Yes to reboot the device or No to
cancel the reboot.
Revert
Select Revert to revert the receiver to the last saved configuration settings.
Update Firmware
To upgrade the device firmware manually with a downloaded PUF (package update file), select
Update Firmware. The Firmware Upgrade dialog box opens.
NOTE: Visit crestron.com/firmware to download the latest firmware PUF.

8 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
Firmware Upgrade Dialog Box
To upload a firmware PUF through the web configuration interface:
1. Select Browse, and then navigate to the firmware PUF on the host computer.
2. Select the firmware PUF, and then select Open.
3. Select Load to load the PUF to the receiver. The upload progress is shown in the dialog
box.
4. Once the device has completed the firmware upgrade, select OK.
Select the xbutton to close the Firmware Upgrade dialog box. Selecting the xbutton before the
PUF is uploaded to the device cancels the upgrade. Once the PUF upload process begins, the
dialog box cannot be closed, and the upload process cannot be canceled.
Restore
Select Restore to restore the device configuration settings to their default values. Select Yes to
restore the settings or No to cancel the restore.
NOTE:If the device is restored to factory settings, the default user name and password used to
configure the device will be restored as well. Any custom user names or passwords will no
longer function.
Reboot
Select Reboot to reboot the device. Select Yes to reboot the device or No to cancel the reboot.
Download Logs
Select Download Logs to download the device message logs for diagnostic purposes. The
message files download as a compressed .tgz file. Once the compressed file is downloaded,
extract the message log files to view them.

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 9
Manage EDIDs (Receiver 200 Models Only)
Select Manage EDIDs to manage Extended Display Identification Data (EDID) profiles that are
installed on the receiver. The Manage EDIDs window opens.
Default EDIDs
Select Default EDIDs to view EDIDs preinstalled on the receiver.
Manage EDIDs - Default EDIDs Tab
Enter text in the Search... field to find and display EDIDs that match the search term(s).
EDIDs are listed in table format. If the EDIDs span multiple pages, use the navigation arrows on
the bottom of the page to move forward or backward through the pages, or select a page
number to navigate to that page.
Select Close to close the Manage EDIDs window.
User EDIDs
Select User EDIDs to manage EDIDs installed by users.

10 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
Manage EDIDs - User EDIDs Tab
Enter text in the Search... field to find and display EDIDs that match the search term(s).
EDIDs are listed in table format. If the EDIDs span multiple pages, use the navigation arrows on
the bottom of the page to move forward or backward through the pages, or select a page
number to navigate to that page.
To upload an EDID file:
1. Select Add EDID.
2. Select Browse.
3. Navigate to the EDID file on the host computer.
4. Select the EDID file, and then select Open.
5. Select Load to load the EDID file to the receiver. The upload progress is shown in the
dialog box.
6. Once the receiver has completed the upload, select OK.
Select the trashcan button in the Action column to delete the EDID. Select Yes to delete the
EDID or No to cancel.
Select Close to close the Manage EDIDs window.
Manage Certificates
Select Manage Certificates to manage any certificates that are installed on the receiver. For
more information on certificate management, refer to 802.1x Configuration (on page64).

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 11
Manage Device Drivers
Select Manage Device Drivers to manage any drivers that are installed on the receiver. The
Manage Device Drivers window appears. Support for CEC, Crestron Connected® control, IP,
serial, and infrared profiles are built-in.
Default Drivers
Select Default Drivers to view information for the drivers preinstalled on the receiver.
Manage Device Drivers - Default Drivers Tab
Enter text in the Search... field to find and display drivers that match the search term(s).
Drivers are listed in table format. The following information is displayed for each driver:
lType: The supported display type (flat panel display, projector, etc.)
lManufacturer: The driver manufacturer
lSupported Models: The display model name
lCommunication: The driver communication type (Serial/RS-232, IR, IP, CEC)
lDriverVersion: The version of the installed driver
Select Close to close the Manage Device Drivers window.
User Drivers
Select User Drivers to manage drivers installed by users.

12 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
Manage Device Drivers - User Drivers Tab
Drivers are listed in table format. The following information is displayed for each driver:
lType: The supported display type (flat panel display, projector, etc.)
lManufacturer: The driver manufacturer
lSupported Models: The display model name
lCommunication: The driver communication type (Serial/RS-232, IR, IP, CEC)
lDriverVersion: The version of the installed driver
Select Close to close the Manage Device Drivers window.
Add Driver
To upload a driver:
1. Select Add Driver.
2. Select Browse.
3. Navigate to the driver file on the host computer.
4. Select the driver file, and then select Open.
5. Select Load to load the driver file to the receiver. The upload progress is shown in the
dialog box.
6. Once the receiver has completed the upload, select OK.
Delete Driver
To delete a driver from the receiver:
1. Locate the driver that you wish to delete in the driver table, and then select the
corresponding checkbox.
2. Select Delete Driver.
3. Select Yes to delete the driver.

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 13
Import from Cloud
Crestron maintains a cloud-based driver database. To load drivers to the receiver from the cloud:
1. Select Import from Cloud.
2. Enter text in the Search... field to find and display drivers that match the search term(s).
3. Locate the driver that you wish to upload to the receiver, and then select the
corresponding radio button .
4. Select Add to add the driver to the receiver.
Manage Images
Select Manage Images to add or remove images used as custom logo graphics or custom
backgrounds.
NOTE: For more details on using custom logo graphics and custom backgrounds, refer to
Connected Devices (on page42).
Manage Images

14 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
To add an image to the receiver:
NOTES:
lUp to 20 images can be loaded. The receiver's storage capacity is 100 MB.
lCustom background images should be jpg files with resolutions no higher than 4096 x
2304 pixels. Images with resolutions higher than 4096 x 2304 pixels may exceed the
receiver's storage limit when rendered and will inhibit performance.
1. Select Add.
2. Select Browse, and then navigate to the image file on the host computer.
3. Select the image file, and then select Open.
4. Select Load to load the image to the receiver.
5. Once the receiver has completed the image upload, select OK.
Select the xbutton to close the File Upload dialog box at any time during the upgrade process.
Selecting the xbutton before the image file is uploaded to the receiver cancels the upload.
Once the image file is uploaded, the file's name, status, and preview will appear in the Manage
Images table.
To remove an image from the receiver, select the checkbox in the corresponding table row, and
then select Remove.
Status
Select Status to display selections for viewing the status of receiver, network, and control
system settings. Select a section name to expand the menu. If the menu is expanded, select the
section name again to collapse the section.
Status Screen

Product Manual — Doc. 9020B AirMedia® Series 3 Receivers • 15
Device
Select Device to view general receiver information.
Status – Device
The following Device information is displayed:
lModel: The receiver model name.
lSerial Number: The receiver serial number.
lFirmware Version: The firmware version loaded onto the receiver.
Select + More Details at the bottom of the tab to display an expanded section that shows
additional information. Select - More Details to collapse the section.

16 • AirMedia® Series 3 Receivers Product Manual — Doc. 9020B
Network
Select Network to view the status of the network settings for the receiver.
Status – Network
The following Network information is displayed:
lHost Name: The receiver hostname
lDomain: The receiver domain name
lDNS Servers: The DNS (domain name server) addresses used to resolve the receiver
domain to an IP address