CyberData RAL 9002 User manual

SIP-enabled IP Talkback
Speaker

Operations Guide
Part #011180, RAL 9002, Gray White, Standard
Part #011181, RAL 9003, Signal White, Optional
Document Part #930468D
for Firmware Version 6.5.3
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

CyberData Corporation 930468D Operations Guide
SIP-enabled IP Talkback Speaker Operations Guide 930468D
Part # 011180
Part # 011181
COPYRIGHT NOTICE:
© 2013, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
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licenses that software.
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Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php

Phone: [phone], Ext. 333
Email: [email protected]
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

Operations Guide 930468D CyberData Corporation
Revision Information
Revision 930468D, which corresponds to firmware version 6.5.3, was released on August 22, 2014,
and has the following changes:
• Add the following Note at the end of Ta b l e 2-6, "Device Configuration Parameters":
“You can change the Speaker Volume without rebooting the device. You must click on the Save
button and then the Reboot button for other changes to take effect.”
• Adds the VLAN ID (0-4095) setting to Ta bl e 2-7, "Network Configuration Parameters".
• Adds the VLAN Priority (0-7) setting to Ta bl e 2-7, "Network Configuration Parameters".
• Updates Step 3, "You must click on the Save button and then the Reboot button for the changes
to take effect." in Section 2.3.4, "Configure the Network Parameters".
• Adds the Disable rport discovery setting to Ta bl e 2-8, "SIP Configuration Parameters".
• Updates the Beep Before Page setting in Ta bl e 2-8, "SIP Configuration Parameters" to the
following:
“When selected, the device will play a beep before a page is sent on SIP pages (works for both
buffered and live pages).”
• Updates the Re-registration Interval (in seconds) setting description in Ta bl e 2-8, "SIP
Configuration Parameters" to the following:
“The SIP Registration lease time in seconds.”
• Add the following text at the beginning of Section 2.3.7, "Configure the Multicast Parameters":
“The Multicast Configuration page allows the device to join up to ten paging zones for receiving
ulaw/alaw encoded RTP audio streams.”
“A paging zone can consist of one or many CyberData multicast group-enabled products. There
is no limit to how many speakers can be in a given paging zone. Each multicast group is defined
by a multicast address and port number.”
“Each multicast group is assigned a priority, allowing simultaneously arriving pages to be
serviced based on importance. Multicast groups are compatible with IGMP through version 3.
The device supports simultaneous SIP and Multicast.”
• Add the following text at the beginning of Section 2.3.11, "Configure the Autoprovisioning
Parameters":
“Autoprovisioning can be used to configure your device automatically on boot, after a periodic
delay, after sitting idle for a period of time, or at a specified time.”
“The autoprovisioning file contains the board configuration in xml format. Autoprovisioned
values in this file will override values stored in on-board memory.”
“The autoprovisioning file can be hosted with a tftp or a web server and by default is named
according to the MAC address of the device (for example: 0020f7350058.config). The
autoprovisioning filename can also be specified.”
“The device does not have a real time clock but can sync with a network time server on boot.”
• Adds the NTP Server setting to Ta ble 2-19, "Autoprovisioning Configuration Parameters".
• Adds the Posix Timezone String setting to Ta bl e 2-19, "Autoprovisioning Configuration
Parameters".
• Adds the Set Time with External NTP Server on boot on boot button to Ta bl e 2-19,
"Autoprovisioning Configuration Parameters".
• Adds the Periodically update with time server setting to Ta bl e 2-19, "Autoprovisioning
Configuration Parameters".

Operations Guide 930468D CyberData Corporation
• Adds the Time update period (in hours) setting to Ta bl e 2-19, "Autoprovisioning Configuration
Parameters".
• Adds the Current Time button to Ta bl e 2-19, "Autoprovisioning Configuration Parameters".
• Adds the Current Time (UTC) in 24 hour format (HHMMSS) setting to Ta bl e 2-19,
"Autoprovisioning Configuration Parameters".
• Adds the following note to the Autoprovisioning Autoupdate (in minutes) description in Table 2-
19, "Autoprovisioning Configuration Parameters":
“Note: A value of 0 will disable this option.”
• Adds the following note to the Autoprovision at time (HHMMSS) description in Table 2-19,
"Autoprovisioning Configuration Parameters":
“Note: An empty value will disable this option.”
• Adds the following note to the Autoprovision when idle (in minutes > 10) description in Table 2-
19, "Autoprovisioning Configuration Parameters":
“Note: A value of 0 will disable this option.”
• Updates the following text in the Autoprovisioning Autoupdate section:
“When the device is set to autoprovision either after a period of time, or when idle, or at a time of
day, the device will do the following:”
“Re-download the autoprovisioning file.”
“Compare this new file to the one downloaded on boot, and if it finds differences, force a system
reset.”
“After rebooting, the board will configure itself according to this new file.”
• Updates Figure 2-13, "Home Page".
• Updates Figure 2-14, "Device Configuration Page".
• Updates Figure 2-15, "Network Configuration Page".
• Updates Figure 2-16, "SIP Configuration Page".
• Updates Figure 2-17, "SIP Configuration Page (continued)".
• Updates Figure 2-18, "Nightringer Configuration Setup".
• Updates Figure 2-19, "Multicast Configuration Setup".
• Updates Figure 2-20, "Audio Configuration Page".
• Updates Figure 2-21, "Audio Configuration Page (continued)".
• Updates Figure 2-27, "Event Configuration Page".
• Updates Figure 2-28, "Autoprovisioning Configuration Page".
• Updates Figure 2-29, "Upgrade Firmware Page".
• Updates Figure 2-30, "Home Page".
• Updates Figure 2-31, "Reboot Page".

Operations Guide 930468D CyberData Corporation
Browsers Supported
The following browsers have been tested against firmware version 6.5.3:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 23.0.1)
• Chrome (version: 29.0.154.66 m)
• Safari (version: 5.1.7)

CyberData Corporation 930468D Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

CyberData Corporation 930468D Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930468D Operations Guide
Abbreviations and Terms
Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol

i
Operations Guide 930468D CyberData Corporation
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Installation ................................................................................................................................2
1.3 Product Features ......................................................................................................................2
1.4 Supported Protocols .................................................................................................................3
1.5 Supported SIP Servers .............................................................................................................3
1.6 Product Specifications ..............................................................................................................4
1.7 Optional Connections (J9 and J10) ..........................................................................................5
1.8 Dimensions ...............................................................................................................................5
1.9 Push-To-Talk Speaker Modes ...................................................................................................6
1.9.1 Normal Mode ..................................................................................................................6
1.9.2 Monitor Mode .................................................................................................................8
Chapter 2 Installing the Talkback Speaker 10
2.1 Parts List ................................................................................................................................10
2.2 Device Configuration ..............................................................................................................11
2.2.1 Connect Power to the Speaker ....................................................................................12
2.2.2 Installation Options .......................................................................................................15
2.2.3 Confirm that the Speaker is Operational and Linked to the Network ..........................20
2.2.4 Confirm the IP Address and Test the Audio .................................................................21
2.2.5 Adjust the Volume ........................................................................................................22
2.2.6 How to Set the Factory Default Settings .......................................................................23
2.3 Configure the Speaker Parameters .......................................................................................24
2.3.1 Talkback Speaker Web Page Navigation ......................................................................25
2.3.2 Log in to the Configuration Home Page .......................................................................26
2.3.3 Configure the Device Parameters ................................................................................29
2.3.4 Configure the Network Parameters ..............................................................................32
2.3.5 Configure the SIP Parameters .....................................................................................34
2.3.6 Configure the Night Ringer Parameters .......................................................................39
2.3.7 Configure the Multicast Parameters .............................................................................41
2.3.8 Configure the Audio Parameters ..................................................................................43
2.3.9 Configure the NTP Server and Clock Parameters ........................................................49
2.3.10 Configure the Event Parameters ................................................................................54
2.3.11 Configure the Autoprovisioning Parameters ...............................................................59
2.3.12 Upgrade the Firmware and Reboot the Talkback Speaker .........................................64
2.4.1 Command Interface Post Commands ..........................................................................69
Appendix A Mounting the Speaker 74
A.1 Mount the Speaker ................................................................................................................74
Appendix B Setting up a TFTP Server 77
B.1 Set up a TFTP Server ............................................................................................................77
B.1.1 In a LINUX Environment ..............................................................................................77
B.1.2 In a Windows Environment .........................................................................................77
Appendix C Troubleshooting/Technical Support 78
C.1 Frequently Asked Questions (FAQ) ........................................................................................78
C.2 Documentation .......................................................................................................................78
C.3 Contact Information ................................................................................................................79
C.4 Warranty .................................................................................................................................80
C.4.1 Warranty & RMA Returns within the United States ......................................................80
C.4.2 Warranty & RMA Returns outside of the United States ...............................................81
C.4.3 Spare in the Air Policy ..................................................................................................81
C.4.4 Return and Restocking Policy ......................................................................................81
Contents

Operations Guide 930468D CyberData Corporation
C.4.5 Warranty and RMA Returns Page ...............................................................................81
Index 82