CyberData RAL 9002 User manual

SIP-enabled IP Talkback
Speaker

Operations Guide
Part #011180, RAL 9002, Gray White, Standard
Part #011181, RAL 9003, Signal White, Optional
Document Part #930468D
for Firmware Version 6.5.3
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

CyberData Corporation 930468D Operations Guide
SIP-enabled IP Talkback Speaker Operations Guide 930468D
Part # 011180
Part # 011181
COPYRIGHT NOTICE:
© 2013, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.php

Phone: [phone], Ext. 333
Email: [email protected]
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

Operations Guide 930468D CyberData Corporation
Revision Information
Revision 930468D, which corresponds to firmware version 6.5.3, was released on August 22, 2014,
and has the following changes:
• Add the following Note at the end of Ta b l e 2-6, "Device Configuration Parameters":
“You can change the Speaker Volume without rebooting the device. You must click on the Save
button and then the Reboot button for other changes to take effect.”
• Adds the VLAN ID (0-4095) setting to Ta bl e 2-7, "Network Configuration Parameters".
• Adds the VLAN Priority (0-7) setting to Ta bl e 2-7, "Network Configuration Parameters".
• Updates Step 3, "You must click on the Save button and then the Reboot button for the changes
to take effect." in Section 2.3.4, "Configure the Network Parameters".
• Adds the Disable rport discovery setting to Ta bl e 2-8, "SIP Configuration Parameters".
• Updates the Beep Before Page setting in Ta bl e 2-8, "SIP Configuration Parameters" to the
following:
“When selected, the device will play a beep before a page is sent on SIP pages (works for both
buffered and live pages).”
• Updates the Re-registration Interval (in seconds) setting description in Ta bl e 2-8, "SIP
Configuration Parameters" to the following:
“The SIP Registration lease time in seconds.”
• Add the following text at the beginning of Section 2.3.7, "Configure the Multicast Parameters":
“The Multicast Configuration page allows the device to join up to ten paging zones for receiving
ulaw/alaw encoded RTP audio streams.”
“A paging zone can consist of one or many CyberData multicast group-enabled products. There
is no limit to how many speakers can be in a given paging zone. Each multicast group is defined
by a multicast address and port number.”
“Each multicast group is assigned a priority, allowing simultaneously arriving pages to be
serviced based on importance. Multicast groups are compatible with IGMP through version 3.
The device supports simultaneous SIP and Multicast.”
• Add the following text at the beginning of Section 2.3.11, "Configure the Autoprovisioning
Parameters":
“Autoprovisioning can be used to configure your device automatically on boot, after a periodic
delay, after sitting idle for a period of time, or at a specified time.”
“The autoprovisioning file contains the board configuration in xml format. Autoprovisioned
values in this file will override values stored in on-board memory.”
“The autoprovisioning file can be hosted with a tftp or a web server and by default is named
according to the MAC address of the device (for example: 0020f7350058.config). The
autoprovisioning filename can also be specified.”
“The device does not have a real time clock but can sync with a network time server on boot.”
• Adds the NTP Server setting to Ta ble 2-19, "Autoprovisioning Configuration Parameters".
• Adds the Posix Timezone String setting to Ta bl e 2-19, "Autoprovisioning Configuration
Parameters".
• Adds the Set Time with External NTP Server on boot on boot button to Ta bl e 2-19,
"Autoprovisioning Configuration Parameters".
• Adds the Periodically update with time server setting to Ta bl e 2-19, "Autoprovisioning
Configuration Parameters".

Operations Guide 930468D CyberData Corporation
• Adds the Time update period (in hours) setting to Ta bl e 2-19, "Autoprovisioning Configuration
Parameters".
• Adds the Current Time button to Ta bl e 2-19, "Autoprovisioning Configuration Parameters".
• Adds the Current Time (UTC) in 24 hour format (HHMMSS) setting to Ta bl e 2-19,
"Autoprovisioning Configuration Parameters".
• Adds the following note to the Autoprovisioning Autoupdate (in minutes) description in Table 2-
19, "Autoprovisioning Configuration Parameters":
“Note: A value of 0 will disable this option.”
• Adds the following note to the Autoprovision at time (HHMMSS) description in Table 2-19,
"Autoprovisioning Configuration Parameters":
“Note: An empty value will disable this option.”
• Adds the following note to the Autoprovision when idle (in minutes > 10) description in Table 2-
19, "Autoprovisioning Configuration Parameters":
“Note: A value of 0 will disable this option.”
• Updates the following text in the Autoprovisioning Autoupdate section:
“When the device is set to autoprovision either after a period of time, or when idle, or at a time of
day, the device will do the following:”
“Re-download the autoprovisioning file.”
“Compare this new file to the one downloaded on boot, and if it finds differences, force a system
reset.”
“After rebooting, the board will configure itself according to this new file.”
• Updates Figure 2-13, "Home Page".
• Updates Figure 2-14, "Device Configuration Page".
• Updates Figure 2-15, "Network Configuration Page".
• Updates Figure 2-16, "SIP Configuration Page".
• Updates Figure 2-17, "SIP Configuration Page (continued)".
• Updates Figure 2-18, "Nightringer Configuration Setup".
• Updates Figure 2-19, "Multicast Configuration Setup".
• Updates Figure 2-20, "Audio Configuration Page".
• Updates Figure 2-21, "Audio Configuration Page (continued)".
• Updates Figure 2-27, "Event Configuration Page".
• Updates Figure 2-28, "Autoprovisioning Configuration Page".
• Updates Figure 2-29, "Upgrade Firmware Page".
• Updates Figure 2-30, "Home Page".
• Updates Figure 2-31, "Reboot Page".

Operations Guide 930468D CyberData Corporation
Browsers Supported
The following browsers have been tested against firmware version 6.5.3:
• Internet Explorer (version: 10)
• Firefox (also called Mozilla Firefox) (version: 23.0.1)
• Chrome (version: 29.0.154.66 m)
• Safari (version: 5.1.7)

CyberData Corporation 930468D Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

CyberData Corporation 930468D Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930468D Operations Guide
Abbreviations and Terms
Abbreviation or Term Definition
A-law A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP Audio Video Profile
Cat 5 TIA/EIA-568-B Category 5
DHCP Dynamic Host Configuration Protocol
LAN Local Area Network
LED Light Emitting Diode
Mbps Megabits per Second.
NTP Network Time Protocol
PBX Private Branch Exchange
PoE Power over Ethernet (as per IEEE 802.3af standard)
RTFM Reset Test Function Management
SIP Session Initiated Protocol
u-law A companding algorithm, primarily used in the digital telecommunication
UC Unified Communications
VoIP Voice over Internet Protocol

i
Operations Guide 930468D CyberData Corporation
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Installation ................................................................................................................................2
1.3 Product Features ......................................................................................................................2
1.4 Supported Protocols .................................................................................................................3
1.5 Supported SIP Servers .............................................................................................................3
1.6 Product Specifications ..............................................................................................................4
1.7 Optional Connections (J9 and J10) ..........................................................................................5
1.8 Dimensions ...............................................................................................................................5
1.9 Push-To-Talk Speaker Modes ...................................................................................................6
1.9.1 Normal Mode ..................................................................................................................6
1.9.2 Monitor Mode .................................................................................................................8
Chapter 2 Installing the Talkback Speaker 10
2.1 Parts List ................................................................................................................................10
2.2 Device Configuration ..............................................................................................................11
2.2.1 Connect Power to the Speaker ....................................................................................12
2.2.2 Installation Options .......................................................................................................15
2.2.3 Confirm that the Speaker is Operational and Linked to the Network ..........................20
2.2.4 Confirm the IP Address and Test the Audio .................................................................21
2.2.5 Adjust the Volume ........................................................................................................22
2.2.6 How to Set the Factory Default Settings .......................................................................23
2.3 Configure the Speaker Parameters .......................................................................................24
2.3.1 Talkback Speaker Web Page Navigation ......................................................................25
2.3.2 Log in to the Configuration Home Page .......................................................................26
2.3.3 Configure the Device Parameters ................................................................................29
2.3.4 Configure the Network Parameters ..............................................................................32
2.3.5 Configure the SIP Parameters .....................................................................................34
2.3.6 Configure the Night Ringer Parameters .......................................................................39
2.3.7 Configure the Multicast Parameters .............................................................................41
2.3.8 Configure the Audio Parameters ..................................................................................43
2.3.9 Configure the NTP Server and Clock Parameters ........................................................49
2.3.10 Configure the Event Parameters ................................................................................54
2.3.11 Configure the Autoprovisioning Parameters ...............................................................59
2.3.12 Upgrade the Firmware and Reboot the Talkback Speaker .........................................64
2.4.1 Command Interface Post Commands ..........................................................................69
Appendix A Mounting the Speaker 74
A.1 Mount the Speaker ................................................................................................................74
Appendix B Setting up a TFTP Server 77
B.1 Set up a TFTP Server ............................................................................................................77
B.1.1 In a LINUX Environment ..............................................................................................77
B.1.2 In a Windows Environment .........................................................................................77
Appendix C Troubleshooting/Technical Support 78
C.1 Frequently Asked Questions (FAQ) ........................................................................................78
C.2 Documentation .......................................................................................................................78
C.3 Contact Information ................................................................................................................79
C.4 Warranty .................................................................................................................................80
C.4.1 Warranty & RMA Returns within the United States ......................................................80
C.4.2 Warranty & RMA Returns outside of the United States ...............................................81
C.4.3 Spare in the Air Policy ..................................................................................................81
C.4.4 Return and Restocking Policy ......................................................................................81
Contents

Operations Guide 930468D CyberData Corporation
C.4.5 Warranty and RMA Returns Page ...............................................................................81
Index 82

1
Operations Guide 930468D CyberData Corporation
1 Product Overview
The CyberData SIP-enabled Talkback Speaker is a Power-over-Ethernet (PoE 802.3af) and Voice-
over-IP (VoIP) public address loudspeaker that easily connects into existing local area networks with
a single CAT5 cable connection. The speaker is compatible with most SIP-based IP PBX. In a non-
SIP environment, the speaker is capable of receiving broadcast audio via multicast. Its small
footprint and low height allows the speaker to be discretely mounted almost anywhere.
Note Prior to installation, create a plan for the locations of your speakers.
GENERAL ALERT
General Alert
Consult local building and electrical code requirements prior to installation.
1.1 How to Identify This Product
To identify the Talkback Speaker, look for a model number label similar to the one shown 
in Figure 1-1. The model number on the label should be one of the following:
•011180, RAL 9002, Gray White, Standard Color
•011181, RAL 9003, Signal White, Optional Color
Figure 1-1. Model Number Label
SPEAKER,V2 PAGING,SIP PTT,
CEILING/WALL MNT,RAL9002,RoHS
011180A / 021037C
WWW.CYBERDATA.NET
180000001
Model number

Product Overview
Installation
Operations Guide 930468D CyberData Corporation
2
1.2 Installation
Figure 1-2 illustrates a typical configurations for the Talkback Speaker.
Figure 1-2. Typical Installation
See the following sections for other installation options:
•Section 2.2.1.3, "Running the Talkback Speaker with Auxiliary Power"
•Section 2.2.2.2, "Talkback Speaker with an External Device"
•Section 2.2.2.3, "Talkback Speaker with Auxiliary Speaker Connection"
•Section 2.2.2.4, "Talkback Speaker with Line Out"
1.3 Product Features
• SIP (RFC 3261) compatible
• Web-based configuration
• Web-based firmware upgradable
• Autoprovisioning support
• Small footprint
• High efficiency speaker driver
• PoE 802.3af Enabled (Powered-over-Ethernet)
• Network and external speaker volume control
• Peer-to-peer capability
• User-uploadable ring and alert tones
• Auto detect for CyberData Clock kit
• Nightringer
• Buffered page
802.3af Compliant Ethernet Switch
IP Phone
12 34 56
IP Talkback IP PBX ServerIP SpeakerRemote Call Button
Speaker

Product Overview
Supported Protocols
Operations Guide 930468D CyberData Corporation
3
1.4 Supported Protocols
The Talkback Speaker supports:
•SIP
• Multicast
• HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of speaker
operations.
• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
• HTTP TCP Post auto-updating event notification in XML format
• TFTP Client
Facilitates hosting for the configuration file for Autoprovisioning.
• Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.5 Supported SIP Servers
The following link contains information on how to configure the speaker for the supported SIP
servers:
http://www.cyberdata.net/support/server/index.html

Product Overview
Product Specifications
Operations Guide 930468D CyberData Corporation
4
1.6 Product Specifications
Table 1-1. Product Specifications
Category Specification
Audio sensitivity 96dB/1W/1M S.P. Level
Audio output 10 Watts Peak Power
Operating temperature -30 to 55 C (-22 to 131 F)
Ethernet port baud rate 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Power Input (J1) PoE 802.3af (as per IEEE 802.3af standard from a UL-listed, LPS-rated limited power source)
44-57 VDC (48 VDC nominal) at 350mA
or Auxiliary Power Inputa
(Terminal Block J10)
12 VDC at 1A (from a UL-listed, LPS-rated power supply)
Payload types G711, A-law and µ-law
Regulatory compliance FCC Class B, CE
Warranty 2 years limited
Dimensions 9” x 2.4”
Weight 2.8 lbs./shipping weight of 3.8 lbs.
(1.3 kg/shipping weight of 1.7 kg)
Part number 011180, RAL 9002, Gray White, Standard Color
011181, RAL 9003, Signal White, Optional Color
a.Auxiliary power input for use when PoE power is not available. 12 VDC @ 1A. Do not use auxiliary power input
when speaker J1 is connected to a PoE power source.

Product Overview
Optional Connections (J9 and J10)
Operations Guide 930468D CyberData Corporation
5
1.7 Optional Connections (J9 and J10)
Figure 1-3. Optional Connections (J9 and J10)
1.8 Dimensions
Figure 1-4 shows the dimensions for the Talkback Speaker.
Figure 1-4. Dimensions
AUX SPEAKER (-)
AUX SPEAKER (+)
BTN SENSE GND
LINE OUT (-)
LINE OUT (+)
RELAY NO
RELAY COM
AUX POWER (-)
AUX POWER (+)
(+12VDC @ 1A)
J10 J9
*Auxiliary power input for use
when PoE power is not available.
12 VDC @ 1A.
Relay contacts rated at 
30 VDC @ 1A.
Auxiliary 8-Ohm speaker 
connection (not to be used
when the Clock is connected.
Audio line - level output to 
external audio amplifier. 
2v P-P into 10k Ohms.
*Do not use auxiliary power input when speaker J1 is connected to a PoE power source.
Function FunctionJ10 Connections J9 Connections
BUTTON LED (-)
BUTTON LED (+)
BTN SENSE
9.0 [229]
3.0 [75]
Dimensions are in Inches [Millimeter]

Product Overview
Push-To-Talk Speaker Modes
Operations Guide 930468D CyberData Corporation
6
1.9 Push-To-Talk Speaker Modes
1.9.1 Normal Mode
•InNormal Mode, a person can use the Remote Call Button and the Talkback Speaker to call an
IP phone or a phone user can call the talkback speaker. See Figure 1-5.
Figure 1-5. Normal Mode
• Push the Call Button to make a call or dial the SIP extension. See Figure 1-6.
Figure 1-6. Push the Call Button to Make a Call
IP Phone
Talkback
Speaker
Push the Call Button
Talkback Speaker makes a
call or dials a SIP extension.
Phone user dials the
Talkback Speaker.
OR
Push the Call Button

Product Overview
Push-To-Talk Speaker Modes
Operations Guide 930468D CyberData Corporation
7
• To talk to someone on the other end, the person at the Talkback Speaker, must hold down the
Call Button while they are talking to the person on the other end. See Figure 1-7.
Figure 1-7. Hold Down the Call Button While Talking
• To listen to someone talking on the other end, the person at the Talkback Speaker must release
the Call Button. See Figure 1-8.
Figure 1-8. Release the Call Button While Listening
Hold down the Call Button
while talking
Release the Call Button
while listening

Product Overview
Push-To-Talk Speaker Modes
Operations Guide 930468D CyberData Corporation
8
1.9.2 Monitor Mode
•InMonitor Mode, the person on the phone can listen to any activity that is occurring near the
Push-to-Talk Speaker. See Figure 1-9.
Figure 1-9. Monitor Mode
• The Call Button is not used during Monitor Mode.
•Monitor Mode is controlled by the phone instead of the Push-to-Talk Speaker.
• To initiate the Monitor Mode, someone on a phone must dial the pre-programmed Monitor
Extension. See Figure 1-10.
Figure 1-10. Dial the Monitor Extension
IP Phone
Ta l k b a ck
Speaker
Sound, noise, or
activity near the
Talkback Speaker
Dial the pre-programmed
Monitor Extension

Product Overview
Push-To-Talk Speaker Modes
Operations Guide 930468D CyberData Corporation
9
•InMonitor Mode, the "talking mode" and the "listening mode" are controlled by one of the pre-
programmed buttons on the phone keypad. Therefore, if someone is in the "listening mode,"
they must press a pre-programmed keypad button to enter the "talking mode." Conversely, if
someone is in the "talking mode," they must press a pre-programmed keypad button to enter the
"listening mode."
Figure 1-11. Talking and Listening Modes are Controlled by the Phone Keypad
Talking and listening
modes are controlled by
the phone keypad

10
Operations Guide 930468D CyberData Corporation
2 Installing the Talkback Speaker
2.1 Parts List
Ta b l e 2-1 illustrates the parts for each speaker and includes kits for the drop ceiling and drywall
mounting.
Note The installation template for the Talkback Speaker is located on the Installation Quick
Reference Guide that is included in the packaging with each speaker.
Quantity Part Name Illustration
1Talkback Speaker Assembly
1Installation Quick Reference Guide
1Speaker Mounting Accessory Kit
(Part #070054A)
1Remote Call Button Accessory Kit
(Part #071011A)
Table 2-1. Parts