Dahua Technology DHI-ARK30T-W2 User manual

Wireless Keypad
User’s Manual
ZHEJIANG DAHUA VISION TECHNOLOGY CO., LTD. V1.0.0

User’s Manual
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Foreword
General
This manual introduces the installation, functions and operations of the wireless keypad (hereinafter
referred to as the "keypad"). Read carefully before using the device, and keep the manual safe for
future reference.
Model
DHI-ARK30T-W2 (868); DHI-ARK30T-W2
Safety Instructions
The following signal words might appear in the manual.
Signal Words
Meaning
DANGER
Indicates a high potential hazard which, if not avoided, will result in
death or serious injury.
WARNING
Indicates a medium or low potential hazard which, if not avoided,
could result in slight or moderate injury.
CAUTION
Indicates a potential risk which, if not avoided, could result in
property damage, data loss, reductions in performance, or
unpredictable results.
TIPS Provides methods to help you solve a problem or save time.
NOTE Provides additional information as a supplement to the text.
Revision History
Version Revision Content Release Time
V1.0.0 First release. April 2022
Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their face,
fingerprints, and license plate number. You need to be in compliance with your local privacy
protection laws and regulations to protect the legitimate rights and interests of other people by
implementing measures which include but are not limited: Providing clear and visible identification
to inform people of the existence of the surveillance area and provide required contact information.
About the Manual
●The manual is for reference only. Slight differences might be found between the manual and the
product.
●We are not liable for losses incurred due to operating the product in ways that are not in
compliance with the manual.

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●The manual will be updated according to the latest laws and regulations of related jurisdictions.
For detailed information, see the paper user’s manual, use our CD-ROM, scan the QR code or visit
our official website. The manual is for reference only. Slight differences might be found between
the electronic version and the paper version.
●All designs and software are subject to change without prior written notice. Product updates
might result in some differences appearing between the actual product and the manual. Please
contact customer service for the latest program and supplementary documentation.
●There might be errors in the print or deviations in the description of the functions, operations
and technical data. If there is any doubt or dispute, we reserve the right of final explanation.
●Upgrade the reader software or try other mainstream reader software if the manual (in PDF
format) cannot be opened.
●All trademarks, registered trademarks and company names in the manual are properties of their
respective owners.
●Please visit our website, contact the supplier or customer service if any problems occur while
using the device.
●If there is any uncertainty or controversy, we reserve the right of final explanation.

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Important Safeguards and Warnings
This section introduces content covering the proper handling of the device, hazard protection, and
protection of property damage. Read carefully before using the device, and comply with the
guidelines when using it.
Operation Requirements
●Make sure that the power supply of the device works properly before use.
●Do not pull out the power cable of the device while it is powered on.
●Only use the device within the rated power range.
●Transport, use and store the device under allowed humidity and temperature conditions.
●Prevent liquids from splashing or dripping on the device. Make sure that there are no objects
filled with liquid on top of the device to avoid liquids flowing into it.
●Do not disassemble the device.
Installation Requirements
●Connect the device to the adapter before power on.
●Strictly abide by local electrical safety standards, and make sure that the voltage in the area is
steady and conforms to the power requirements of the device.
●Do not connect the device to more than one power supply. Otherwise, the device might become
damaged.
●Observe all safety procedures and wear required protective equipment provided for your use
while working at heights.
●Do not expose the device to direct sunlight or heat sources.
●Do not install the device in humid, dusty or smoky places.
●Install the device in a well-ventilated place, and do not block the ventilator of the device.
●Use the power adapter or case power supply provided by the device manufacturer.
●The power supply must conform to the requirements of ES1 in IEC 62368-1 standard and be no
higher than PS2. Note that the power supply requirements are subject to the device label.
●Connect class I electrical appliances to a power socket with protective earthing.

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Table of Contents
Foreword ........................................................................................................................................................................................................I
Important Safeguards and Warnings............................................................................................................................................ III
1 Introduction ............................................................................................................................................................................................ 1
1.1 Overview........................................................................................................................................................................................ 1
1.2 Technical Specifications......................................................................................................................................................... 1
2 Checklist.................................................................................................................................................................................................... 3
3 Appearance ............................................................................................................................................................................................. 4
4 Adding the Keypad to the Hub...................................................................................................................................................... 2
5 Installation............................................................................................................................................................................................... 3
6 Configuration ......................................................................................................................................................................................... 5
6.1 Viewing Status ............................................................................................................................................................................ 5
6.2 Configuring the keypad ......................................................................................................................................................... 6
7 User Management................................................................................................................................................................................ 8
7.1 Adding Users................................................................................................................................................................................ 8
7.2 Adding Card.................................................................................................................................................................................. 9
7.2.1 Adding Card on the User Manager......................................................................................................................... 9
7.2.2 Adding Card in the Accessory List.......................................................................................................................... 9
8 Operations .............................................................................................................................................................................................11
8.1 Frequently Used Commands..............................................................................................................................................11
8.2 Waking Up the Keypad .........................................................................................................................................................11
8.3 Arming ..........................................................................................................................................................................................11
8.4 Disarming ....................................................................................................................................................................................12
8.5 Searching for the Room Status .........................................................................................................................................12
Appendix 1 Cybersecurity Recommendations........................................................................................................................14

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1 Introduction
1.1 Overview
Wireless keypad is used with alarm hub, and supports multiple users, allowing each one to access
the alarm security system with their own private passcode. The system also conveniently keeps a log
of the operations performed by each user, making it easy to review and analyze usage history. It is
ideal for use in villas, shops, apartments and more.
1.2 Technical Specifications
This section contains technical specifications of the keypad. Please refer to the ones that correspond
with your model.
Table 1-1 Technical specifications
Type Parameter Description
Function
Indicator Light 4 indicators (communication, arming and disarming,
fault, and alarm)
Key 15 keys (0–9, *, #, arm, disarm, and home arm)
Buzzer 1 × built-in buzzer
Arm and Disarm Passcode; IC card
Remote Update Cloud update
Low Battery Detection Yes
Tamper Yes
Measuring Range
(Temperature) –15 °C to +65 °C (+5 °F to +149 °F) (indoor)
Measuring Accuracy 1 °C (33.8 °F)
Wireless
Carrier Frequency DHI-ARK30T-W2 (868):
868.0 MHz–868.6 MHz
DHI-ARK30T-W2:
433.1 MHz–434.6 MHz
Communication Distance
DHI-ARD821-W2 (868):
Up to 1,600 m (5,249.34 ft)
in an open space
DHI-ARD821-W2:Up to
1,200 m (3,937.01 ft) in
an open space
Power Consumption Max. 2.3 W
Communication
Mechanism Two-way
Encryption Mode AES128
Frequency Hopping Yes
General Operating Temperature –10 °C to +55 °C (+14 °F to +131 °F) (indoor)
Operating Humidity 10%–90% (RH)

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Type Parameter Description
Power Supply 4 × AA batteries
Battery Life 3 years (if the device is used to arm and disarm once a
day)
Product Dimensions 146.0 mm × 82.0 mm × 22.6 mm (5.75" × 3.23" × 0.89")
Packaging Dimensions 180.0 mm × 104.0 mm × 58.0 mm (7.07" × 4.09" × 2.28")
Installation Wall mount
Net Weight 240 g (0.529 lb) (with battery)
145 g (0.32 lb) (without battery)
Gross Weight 370 g (0.816 lb)
Certifications CE

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2 Checklist
Figure 2-1 Checklist
Table 2-1 Checklist
No. Item Name Quantity No. Item Name Quantity
1 Keypad 1 4 IC card 2
2 Battery 4 5 Quick start guide 1
3 Screw package 1 6 Legal and regulatory
information 1

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3 Appearance
Figure 3-1 Appearance

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Table 3-1 Structure
No. Name Description
1 Indicator
There are four indicators, including communication, arming
and disarming, fault, and alarm indicators.
●All indicators are solid for 2 seconds: Powered on.
●All indicators are off: Not enter paring mode.
●Communication indicator status:
◇Flashes green quickly: Pairing mode.
◇Sold green for 2 seconds: Pairing successful.
◇Flashes green 3 times: Pairing fails.
◇Off: Online.
◇Flashes green slowly and other indicators are off:
Offline.
◇Flashes green slowly and other indicators are in the
normal status: Enters into reduced sensitivity mode.
●Arming and disarming indicator status:
◇Solid blue: A single or more rooms are armed.
◇Flashes green 3 times and then off: All rooms are
disarmed.
●Fault indicator status:
◇Flashes yellow: Fault alarms are triggered.
◇Off: A single or more rooms are armed, or no fault
occurs.
●Alarm indicator flashes red: Alarm are triggered.
2 Key
15 keys.
●Numeric keys: 0-9.
1 is also the fire alarm key, 2 emergency alarm key, and 3
medical alarm key.
●#: Search.
●*: Space.
●Home arming.
●: Away arming.
●: Disarming.
3 Card swiping area Supports IC card recognition. You can swipe your card here.
4 Back cover When the tamper switch is released, the tamper alarm will be
triggered.
5 On/off switch Turn on or turn off the keypad.
6 4 × Batteries Insert batteries to power on the keypad.
7 Tamper switch When the tamper switch is released, the tamper alarm will be
triggered.

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4 Adding the Keypad to the Hub
Before you connect it to the hub, install the DMSS app to your phone. This manual uses iOS as an
example.
●Make sure that the version of the DMSS app is 1.98 or later, and the hub is
V1.001.0000000.8.R.220319 or later.
●Make sure that the hub has a stable internet connection.
●Make sure that the hub is disarmed.
Step 1 Go to the hub screen, and then tap to add the keypad.
Step 2 Tap to scan the QR code at the bottom of the keypad, and then tap Next.
Step 3 Tap Next after the keypad has been found.
Step 4 Follow the on-screen instructions and switch the keypad to on, and then tap Next.
Step 5 Wait for the pairing.
Step 6 Customize the name of the keypad, and select the area, and then tap Completed.

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5 Installation
Prior to installation, add the keypad to the hub and check the signal strength of the installation
location. We recommend installing the keypad in a place with a signal strength of at least 2 bars.
The keypad supports wall mount.
Step 1 Loosen the screw to open the keypad.
Figure 5-1 Loosen the screw
Figure 5-2 Open the keypad
Step 2 Insert four batteries into the keypad.
●If the battery is dead, you need to replace the battery.
●When replacing the battery, make sure that the side marked with "＋" faces the back
cover of the keypad.
●Make sure to use the same model when replacing the battery to avoid fire or explosion.
●Make sure not to mix the old batteries with new one.
Figure 5-3 Put on the batteries
Step 3 Drill four holes in the wall according to the hole positions of the keypad, and then put the
expansion bolts into the holes.

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Figure 5-4 Drill holes
Step 4 Close the keypad.
Figure 5-5 Close the keypad
Step 5 Secure the keypad with screw.
Figure 5-6 Secure the keypad

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6 Configuration
You can view and edit general information of the keypad.
6.1 Viewing Status
On the hub screen, select a keypad from the accessory list, and then you can view the status of the
keypad.
Table 6-1 Status
Parameter Value
Temporary Deactivate
The status for whether the functions of the keypad are enabled or
disabled.
●: Enable.
●: Only disable tamper alarm.
●: Disable.
Temperature The temperature of the environment.
Signal Strength
The signal strength between the hub and the keypad.
●: Low.
●: Weak.
●: Good.
●: Excellent.
●: No.
Battery Level
The battery level of the keypad.
●: Fully charged.
●: Sufficient.
●: Moderate.
●: Insufficient.
●: Low.
Anti-tampering Status The tamper status of the keypad, which reacts to the detachment
of the body.
Online Status
Online and offline status of the keypad.
●: Online.
●: Offline.
Lock Status
The status for whether the keypad is locked or not.
●: Locked.
●: Unlocked.
Transmit through Repeater The status of whether the keypad forwards its messages to the hub
through the repeater.
Program Version The program version of the keypad.

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6.2 Configuring the keypad
On the hub screen, select a keypad from the accessory list, and then tap to configure the
parameters of the keypad.
Table 6-2 Keypad parameter description
Parameter Description
Device Configuration
●View keypad name, type, SN and device model.
●Edit keypad name, and then tap Save to save configuration.
Area Select the area to which the keypad is assigned.
Control Permissions Used to set which area the keypad can operate.
Temporary Deactivate
Whether send commands to the alarm hub.
●Tap Enable, and then the keypad will send commands to
the hub. Enable is set by default.
●Tap Only Disable Tamper Alarm, and then the system will
only ignore tamper alarm messages.
●Tap Disable, and then the keypad will not send commands
to the hub.
Keypad Config
Enable the keys on the keypad first and set if an event happens.
●Fire Alarm: Enable by default. After enabling the Fire
Alarm, when a fire is detected, you need to press and hold
the fire key on the keypad for 3 seconds to trigger fire
alarms.
●Link Fire Alarm to Siren: Enable by default. After enabling
the function, the siren and the buzzer will be linked when
fire alarms are triggered.
●Emergency Alarm: Enable by default. After enabling the
Emergency Alarm, when an emergency is detected, you
need to press and hold the emergency key on the keypad
for 3 seconds to trigger emergency alarms.
●Link Emergency Alarm to Siren: Enable by default. After
enabling the function, the siren and the buzzer will be
linked when emergency alarms are triggered.
●Medical Alarm: Enable by default. After enabling the
Medical Alarm, when a fire is detected, you need to press
and hold the medical key on the keypad for 3 seconds to
trigger fire alarms.
●Link Medical Alarm to Siren: Enable by default. After
enabling the function, the siren and the buzzer will be
linked when medical alarms are triggered.

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Parameter Description
Keypad Lock Status
Set the number of attempts to enter the wrong passcode and
lock time for the keypad.
●Enable the keypad lock function first.
●For the number of attempts to enter the wrong passcode
within 30 minutes, you can select from 3 to 10 times. 5 is set
by default.
●For the lock time, you can select from 3, 5, 10, 20, 30, 60, 90
and 180 minutes. 3 minutes is set by default.
No Passcode Arming
Set whether you can use the keypad to arm the system without
passcode. Disable by default.
Enable No Passcode Arming function does not meet EN50131-
1 certifications.
Transmit Power
Select from high, low, and automatic.
The higher transmission power levels are, the further
transmissions can travel, but power consumption increases.
If you select Low, the keypad will enter into reduced sensitivity
mode.
Card Reader Config
Enable card reader function and soft encryption function on the
keypad.
●Card Reader: Enable by default. If enabled, the keypad
supports card recognition function. If disabled, the card
reader function will be turned off.
●Soft Encryption: Enable by default. If enabled, card
information will be encrypted when issuing the card.
Backlight Brightness
Adjust backlit keypad brightness. You can select from Off, Low
and High.
When battery level is low, the backlight brightness will turn to
Low automatically.
Buzzer Volume Configure volume level of the buzzer. Select from Off, Low, and
High.
Signal Strength Detection
Test the current signal strength.
Signal strength test is not supported when the keypad is in the
sleep mode. You can press any key to wake up the keypad.
Cloud Update Update online.
Delete
Delete the keypad.
Go to the hub screen, select the keypad from the accessory list,
and then swipe left to delete it.

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7 User Management
7.1 Adding Users
You can add, modify, or delete keypad users when it is disarmed.
Only installer and admin users have permission to add users.
Procedure
Step 1 Go to the home screen.
Step 2 Select a hub, and then select >Device Details > Hub Setting > User Manager.
Step 3 Tap to add a user.
Step 4 Enter your username, passcode, and duress passcode, and then select arming and
disarming permissions for the room.
●Passcode and duress code must be 4 to 6 digits.
●Duress passcode is optional.
●Up to 32 users can be created. The first created user is the admin user by default. All the
permissions are available to them.
Figure 7-1 Add a user
Step 5 Tap Save.
Related Operations
●Deleting a User

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On the User Manager screen, select the user, and then swipe left to delete the user.
The admin user must be the last to be deleted.
●Modifying User's Information
On the User Manager screen, select the user, and then you can modify user's information,
including username, passcode, duress code and arming and disarming permission.
7.2 Adding Card
You can add, modify, or delete the card when the keypad is disarmed. There are 2 ways to add the
card.
●Adding the card on the User Manager.
●Adding the card in the accessory list.
Only installer and admin users have permission to add the card.
7.2.1 Adding Card on the User Manager
Step 1 Go to the home screen.
Step 2 Select a hub, and then select >Device Details > Hub Setting > User Manager.
Step 3 Select the user to whom you want to link the card.
Step 4 Tap .
Step 5 Press any key to wake up the keypad, and then place the card near the card swiping area of
the keypad to enter to the linking process within 30 seconds.
If the card information is successfully recognized, the card ID will be displayed on the app,
and the keypad will beep once. After you save the configurations, the card will have the
user's permissions.
Up to 8 cards can be linked to a user.
7.2.2 Adding Card in the Accessory List
Step 1 Go to the hub screen.
Step 2 Select Accessory.
Step 3 Tap , and then select Add Card.
Step 4 Press any key to wake up the keypad.
Step 5 Place the card near the card swiping area of the keypad to enter to the linking process.
Step 6 On the Linked User screen, you can select whether to create a new user, or link the card to
the added user.
If you select to create a new user, tap Create User. For details on adding a user, see "7.1
Adding Users".

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Step 7 Tap Completed.

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8 Operations
8.1 Frequently Used Commands
Following are frequently used commands for the keypad.
Before using the keypad, make sure you have created accounts on the DMSS or COS app.
Table 8-1 Command
Function Command
Global away arming Enter the password + + #.
Global home arming Enter the password + + #.
No passcode arming Press and hold or .
Global disarming Enter the password + + #.
Away arming for a single room Enter the password + * + Room No. + + #.
Home arming for a single room Enter the password + * + Room No. + + #.
Disarming for a single room Enter the password + * + Room No. + + #.
Searching for the room status Enter the password + * + Room No. + #.
Clear Press and hold #.
8.2 Waking Up the Keypad
Press and hold any key for more than 0.1 seconds to wake up the keypad. When you hear a short
beep, and see all the indicator lights are solid, then you can use it.
●If you do not use the keypad for more than 4 seconds, the backlit LCD display will be dim, and the
status of the indicator light will remain the same.
●If you do not use the keypad for more than 12 seconds, the keypad will beep twice, all the
indicator lights will turn off, and then the keypad will enter sleep mode.
●To wake up the keypad when it is offline, the communication indicator will flash green slowly,
and other indicator lights, including arming and disarming, fault, and alarm indicators, will turn
off.
8.3 Arming
●To arm all the rooms, you can enter the arming commands or swipe the card.