Danfoss PLUS+1 Connect CS500 User manual

Revision history Table of revisions
Date Changed Rev
October 2021 First edition 0101
Technical Information
PLUS+1® Connect CS500 IoT Gateway
2 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

Document Overview About this manual............................................................................................................................................................................5
CS500 literature references...........................................................................................................................................................5
Technical Information (TI)............................................................................................................................................................. 5
Data Sheet (DS)................................................................................................................................................................................. 5
Device Elements Device information.......................................................................................................................................................................... 6
Type label............................................................................................................................................................................................6
Intended use...................................................................................................................................................................................... 7
Service and support.........................................................................................................................................................................7
Product Conformity CS500.................................................................................................................................................................................................... 9
Compliance with CE...................................................................................................................................................................9
Compliance with ECE R-10.......................................................................................................................................................9
PTCRB.............................................................................................................................................................................................. 9
PLUS+1®Compliance.................................................................................................................................................................9
IC........................................................................................................................................................................................................9
RCM..................................................................................................................................................................................................9
Safety information General information......................................................................................................................................................................10
Safety advice....................................................................................................................................................................................10
Avoid property damage.............................................................................................................................................................. 11
Connecting the supply voltage...........................................................................................................................................12
Polarity reversal.........................................................................................................................................................................12
IP protection rating..................................................................................................................................................................12
Welding guidelines..................................................................................................................................................................12
Warranty and liability....................................................................................................................................................................12
Servicing the CS100.................................................................................................................................................................12
Ordering information Related products............................................................................................................................................................................13
Device functions Operations........................................................................................................................................................................................14
GNSS (Global Navigation Satellite System)...........................................................................................................................14
Wireless Solution............................................................................................................................................................................14
SIM card.............................................................................................................................................................................................14
Input/output functions (I/O)......................................................................................................................................................14
CAN interfaces.................................................................................................................................................................................15
Device configuration.................................................................................................................................................................... 15
CS500 firmware update...............................................................................................................................................................15
Secure connection to the PLUS+1®Connect portal...........................................................................................................15
Connector Main connector...............................................................................................................................................................................16
CS500 Technical Data Electrical Data..................................................................................................................................................................................17
Mechanical Data.............................................................................................................................................................................17
Interface/Protocol/Certification................................................................................................................................................17
Multifunction inputs.....................................................................................................................................................................18
Outputs..............................................................................................................................................................................................19
PLUS+1®Connect portal Problem with connection to PLUS+1®Connect portal.....................................................................................................20
Packaging and Transport IP protection rating....................................................................................................................................................................... 21
Disposal............................................................................................................................................................................................. 21
CS500 Technical Drawings
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Contents
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 3

CS500 Dimensions.........................................................................................................................................................................22
Mounting
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Contents
4 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

About this manual
This document is part of the product and provides important information on the intended use, safety,
installation and operation of the device(s) described below. The manual is intended for qualified
personnel and electricians with advanced knowledge in electrical engineering and fieldbus systems,
allowing them to estimate the risks and hazards of operating the device and to integrate it into systems
with components of other manufacturers.
CS500 literature references
Reference literature
Literature title Literature type Literature number
PLUS+1®Connect CS500 Technical Information
PLUS+1®Connect CS500 Data Sheet AI384967975537
PLUS+1®GUIDE Software User Manual AQ152886483724
Technical Information (TI)
A TI is comprehensive information for engineering and service personnel to reference.
Data Sheet (DS)
A DS is summarized information and parameters that are unique to a specific model.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Document Overview
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 5

This chapter gives an overview of the device elements and functions and describes the intended use.
It further lists the available device variants and the product certifications.
Device information
The device elements of the CS500 are shown in the figure below:
1Mounting Holes
2GPS connector
3Cellular/4G connector
4LEDs
5Power/CAN/MFIO connector
6Label
Type label
The CS500 type label is located on the side of the enclosure.
CS500 type label information
•Model
•Part number
•Serial number
•E-mark certification number
•CE mark
•Country of origin
•Traceability code in data matrix code
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Device Elements
6 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

Do not remove device type label caution warehouse topic
C
Caution
The device type label contains important information and should not be removed. Solvents can destroy
the label imprint.
Do not contact the type label with any solvent-containing substance.
Intended use
W
Danger
The CS500 operates using radio signals and cellular networks and is not authorized for use in safety-
related applications due to possible deficient data transmission.
Deficient network coverage, failure, or malfunction of the device may lead to deficient data transmission.
Due to this, connection cannot always be guaranteed under all conditions.
•Do not operate the device in machines and applications where life depends on the proper operation
of this piece of equipment.
•Never rely solely upon any wireless device for essential communications.
•This device is designed to be used in systems which must be checked for conformity with legal
requirements prior to placing into operation. The integrator of this device is responsible to check and
comply with regional directives and requirements.
The OEM of a machine or vehicle in which PLUS+1®or other electronic controls are installed has the full
responsibility for all consequences that may occur.
•Danfoss has no responsibility for any consequences (direct or indirect) caused by failures or
malfunctions.
•Danfoss has no responsibility for any accidents caused by incorrectly mounted or maintained
equipment.
•Danfoss does not assume any responsibility for PLUS+1®products being incorrectly applied or the
system being programmed in a manner that jeopardizes safety.
•All safety critical systems shall include an emergency stop to switch off the main supply voltage for
the outputs of the electronic control system. All safety critical components shall be installed in such a
way that the main supply voltage can be switched off at any time. The emergency stop must be easily
accessible to the operator.
•A system FMEA should be performed on all applications.
The CS500 is designed for transmitting data that is available within a CAN network via 4G/3G/2G.
The CS500 is suitable for use in mobile and stationary systems for industrial, agricultural, construction
and forestry machinery.
CS500 devices are IP 67-rated: They are protected against ingress of dust and against water jets against
the enclosure (tested under defined conditions of pressure and time). IP 67 protection is only ensured
when all connectors are plugged in and unused connector pin positions have sealing plugs installed.
Service and support
Contact PLUS+1®Support and Services:
https://www.danfoss.com/en/products/software/dps/plus1-software-services-support-and-training/plus1-
support-and-services/#tab-overview
The most recent driver, firmware, tools and documentation versions are available for download from
https://www.danfoss.com/en/products/software/?sort=default_sort
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Device Elements
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 7

C
Caution
Warranty will be voided if device is opened.
Device is not field serviceable. Do not open the device.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Device Elements
8 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

CS500
Compliance with CE
This device complies with the directives, standards, and normative documents. Directive
2014/30/EC on Radio equipment and telecommunications terminal equipment
Directive 2004/108/EC on Electromagnetic compatibility
Immunity and Emission standard Earth moving and building construction machinery
ISO13766-1:2018
Compliance with ECE R-10
This device has been approved to comply with Regulation No. 10. ECE Regulation No. 10
Revision 6, 11/20/2019
Approval No.: 10R-06 11848
PTCRB
This device has been certified for use on PTCRB Mobile
Network Operator networks.
For more information, see the certified device section
http//ptcrb.com
PLUS+1®Compliance
Danfoss CS100 is compliant with PLUS+1®System Control Platform.
Danfoss Telematics features are added in the Remote Interface (Machine information, signal
strength, geographical position linked to Google Maps, CAN Status).
IC
Industry Canada certification for use of wireless devices in Canada
RCM
Australian and New Zealand certification for use of wireless devices
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Product Conformity
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 9

In this chapter, you will find important information on how to avoid life-threatening situations and
injuries and how to prevent product damage.
General information
These instructions are part of the device.
They contain text and illustrations for the correct handling of the module and must be read before
installation or use.
Before deploying the device described in this document, read the entire Technical Information and the
User Manual document, including all safety information.
Non-observance of the notes, operation that is not in accordance with use as prescribed below, wrong
installation or handling can result in serious harm concerning the safety of people and plant.
Keep this manual for future use and make all information available to anyone deploying the device, even
after installation.
Tampering with the device can lead to considerable risks for the safety of people and plant. It is not
permitted and leads to an exclusion of any liability and warranty claims.
The device must be installed, connected and put into operation by a qualified electrician.
In the event of malfunctions or uncertainties, please contact the manufacturer.
This device is designed to be used in systems which must be checked for conformity with legal
requirements prior to placing into operation. The integrator of this device is responsible to check and
comply with regional directives and requirements.
W
Warning
Danfoss strongly recommends that initialization and provisioning of CS500 IoT Gateways be completed
outside of machine production processes. It is best practice to de-couple this initialization and
provisioning from machine production processes.
Safety advice
General
Danger due to possibly deficient data transmission.
CS500 unit operates using radio signals and cellular networks and is not authorized for use in safety-
related applications.
Deficient network coverage, failure or malfunction of the device may lead to deficient data transmission.
Because of this, connection cannot be guaranteed at all times under all conditions.
•Do not operate the device in machines and applications where life depends on the proper operation
of this piece of equipment.
•Never rely solely upon any wireless device for essential communications.
Health care
Danger of interference caused by RF energy.
Medical equipment may be sensitive to RF energy.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Safety information
10 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

•When in a hospital or other health care facility, observe the restrictions on the use of cellular
communication equipment. Switch CS500 unit off, if instructed to do so by the guidelines posted in
sensitive areas.
The operation of cardiac pacemakers, other implanted medical device and hearing aids can be affected
by interference from CS500 unit's antennas placed close to the device.
•If in doubt about potential danger, contact a physician or the manufacturer of the implanted medical
device to verify that it is properly shielded. Pacemaker patients are advised to keep CS500 unit and its
antennas away from the pacemaker while it is on.
Air traffic
Danger of interference caused by RF energy.
The operation of wireless appliances in an aircraft is forbidden to prevent interference with
communications systems. Failure to observe these instructions may lead to the suspension or denial of
cellular services to the offender, legal action, or both.
•Switch the unit off before boarding an aircraft.
•Make sure it cannot be switched on inadvertently.
Explosives
Danger of explosion.
Operation of any electrical equipment in potentially explosive atmospheres can constitute a safety
hazard.
•Observe the applicable regulations and precautions when you are near explosive areas (i.e. petrol
stations, fuel depots, chemical plants or where blasting operations are in progress).
•Do not mount the antenna in the close environment of fuel tanks, vessels with explosives and
insufficiently shielded electronic devices.
Antennas
Danger due to absorption of RF energy.
Mobile communication devices may pose a health risk when operated in close proximity of persons.
•Install the device with integrated antenna(s) used for the CS500 to provide a separation distance of at
least 20 cm / 8 inches from all persons.
•Do not operate them in conjunction or co-locate them with any other antenna or transmitter.
Electronic equipment
Danger of interference caused by RF energy
The unit receives and transmits radio frequency energy while switched on. Interference may occur if it is
used close to TV sets, radios, computers or inadequately shielded equipment.
Follow any special regulations and always switch off the unit wherever use is forbidden, or when you
suspect that it may cause interference or danger.
Avoid property damage
W
Warning
Property damage may occur, and unintended movement of machine or mechanism may cause injury to
the technician or bystanders. Before any installation of the Control system, turn ignition lock off and
disconnect the battery. Before handling the device disconnect externally. Also, disconnect independently
supplied output load circuits.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Safety information
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 11

Connecting the supply voltage
The supply voltage must be within the operating range. Connect the supply voltage to power supply.
Protect the module by using a fuse with requisite fuse level: 2 amps. To avoid damage, switch off power
to the device when connecting/disconnecting the main connector to the device.
The CS500 and control system must be connected to the same power supply and ground connection to
ensure trouble free communication.
Polarity reversal
Polarity reversal can damage the unit. Protect the CS500 module against power supply polarity reversal
by using an external fuse, maximum 2 amps.
IP protection rating
IP 67 rating is ensured only with the following guidelines:
•Do not expose the device to dust and water if the connectors are not plugged in.
•Do not immerse the device in water or other liquids.
•Do not operate the device unless temperature is between -40 °C and +75 °C (-40 °F and +167 °F).
•Do not store and/or transport the device unless it is kept at a temperature between -40 °C and +85 °C
(-40 °F and +185 °F).
Welding guidelines
Welding should be done before the installation of the control system.
The following is recommended when welding on a machine equipped with electronic components:
•Turn the engine off.
•Remove electronic components from the machine before any arc welding.
•Disconnect the negative battery cable from the battery.
•Do not use electrical components to ground the welder.
•Clamp the ground cable for the welder to the component that will be welded as close as possible to
the weld.
Warranty and liability
Danfoss assumes no liability for defects caused by normal wear, external influences, and errors of
installation, operating or maintenance. This also applies if the customer itself or third parties without our
approval modify the components of our products (such as devices, elements or additional hardware
facilities; programs or program elements of the software).
Servicing the CS100
W
Warning
The device can only be repaired by the manufacturer, it is not field serviceable. Opening the device
housing will void the Warranty.
W
Warning
To prevent misuse, immediately inform Danfoss in case of loss or theft of the device or the related SIM
card that is factory pre-installed on it.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Safety information
12 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

Device and part number
CS500 IoT Gateway 11247194
Related products
Related product and part numbers
Product Part Numbers
CS500 IoT Gateway and Antenna Kit 11247193
Replacement CS500 IoT Gateway 11247192
Replacement Antenna 11247194
DEUTSCH mating connector bag assembly 10102025 (16 to 20 AWG)
10100944 (20 to 24 AWG)
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Ordering information
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 13

Variant GNSS CAN Bus
Interface Local
MFIO Local
MFIN RTC Service Tool Data
Logging Power
Management
CS500 Yes 2 2 2 Yes Yes Yes Yes
Operations
CS500 devices support Data Logging and Service Tool functionality.
Data logging
The CS500 unit logs specific CAN messages, GNSS position data and internal variables according to its
configuration and sends them to the Danfoss PLUS+1®Connect portal.
CS500 devices have an internal non-volatile memory which allows the CS500 to store the logged data in
case of a cellular outage. When the cellular connection is recovered the logged data is sent to the
Danfoss PLUS+1®Connect portal automatically.
Service Tool
All PLUS+1®Service Tool functionalities may be executed remotely with the CS500.
GNSS (Global Navigation Satellite System)
The GNSS enables the devices to determine their position using the Global Positioning System (GPS). The
position data can then be transmitted via the cellular connection to the Danfoss PLUS+1®Connect
portalor make it available to the connected CAN bus system.. The device includes a GNSS receiver for
determining position data: the receiver can process signals from GPS, GLONASS, BeiDou and Galileo
satellites. It can process data from multiple navigation systems simultaneously: this increases the
accuracy.
The CS500 uses GNSS as a time source. When GNSS sync is not available, the local timing accuracy is ±2
seconds per day.
Wireless Solution
CS500 devices transmit data available on a CAN bus via 4G LTE, 3G UMTS/HSPA+, and 2G GSM/GPRS/
EDGE telecommunication services.
Beyond the 4G LTE, 3G UMTS/HSPA+, and 2G GSM/GPRS/EDGE functionality, these services allow for
communication with web servers at high data rates. The communication is based on the TCP/IP protocol,
the communication is encrypted and secure (TLS). Using these services requires a connection to a
Danfoss PLUS+1 Connect portal.
SIM card
Factory installed into the device there is a network operator SIM card.
Inserting generic SIM card is not possible because the housing cannot be opened.
The functionality depending on the ambient temperature can be assured for the maximum transfer rate
only between -38 °C to 55 °C (36.4 °F to 131 °F).
Input/output functions (I/O)
CS500 features four multifunction input/output (2 DIN/AIN/ResIN/FreqIN/CrntIN/DOut and 2 DIN/AIN/
ResIN/FreqIN/CrntIN) configurable with several options similar to the type of pins available on PLUS+1®
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Device functions
14 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

ECUs. The input function can be used, for example, to read and log status information from devices or
machines as well as to directly determine and monitor switch and key states. The data can be sent from
the input/output function via the CAN bus or via the mobile radio network.
CAN interfaces
The device features 2 CAN bus interfaces. The CAN interfaces meet the specifications CAN 2.0 A/B
protocol and the physical layer according to ISO 11898-2 high-speed up to 1 Mbit / s. The CAN interfaces
are operational only when existing power supply is energized. A support for CAN-FD is not possible.
Device configuration
The CS500 can be remotely configured from the Danfoss PLUS+1®Connect portal, PLUS+1®Service Tool,
or programmatically with PLUS+1®GUIDE to monitor the machine state, performance, and position. Both
position and machine data are periodically transmitted and stored to the Danfoss Data Portal.
CS500 firmware update
A firmware update to the CS500 can be loaded via the Danfoss PLUS+1®Connect portal. The firmware
update may reset the saved configuration to default. After the firmware update, load your configuration
to the device through the PLUS+1®Connect portal.
Secure connection to the PLUS+1®Connect portal
CS500 always establishes a secure encrypted TLS connection to the PLUS+1®Connect portal. If, for
specific reasons, the encryption is a problem, please contact a Danfoss representative for possible
solutions.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Device functions
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 15

CS500 is equipped with: 1x Main connector (CAN bus, I/O, Power).
Main connector
The connector functions:
•Connecting the device to the CAN bus network
•Supplying the device with power
•Local multifunction Inputs/Outputs
To avoid damage to the device, connect/disconnect the main connector only if the power supply to the
device is switched off.
To maximize the performance of the GPS receiver, mount the GPS antenna in a place where it is level with
the local geographic horizon and has full view of the sky above.
Power Supply / CAN Bus / I/O Connector 1
Pin Designation Description
1 Ground Power supply
2 9 to 36 VDC Power supply
3 CAN 1 High CAN bus 1
4 CAN 1 Low CAN bus 1
5 DIGIN1/CL15 Multifunction Input / Ignition
6 DIGIN2 DIN / Sensor Power
7 CAN 2 High CAN bus 2
8 CAN 2 Low CAN bus 2
9 MFIO1 Multifunction Input / Output
10 MFIO2 Multifunction Input / Output
11 MFIN1 Multifunction Input
12 MFIN2 Multifunction Input
Technical Information
PLUS+1® Connect CS500 IoT Gateway
Connector
16 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

Electrical Data
Electrical data
DC supply voltage 9 to 36 VDC
Memory buffering capacity 256 MB Min
EMI/RFI rating 100 V/M
Current consumption Typical: TBD mA
Low-power mode: 5mA Max
Mechanical Data
Mechanical data
Dimension L x W x D 107 x 1588 x 51.5 mm [4.2 x 6.25 x 2 in]
Housing Tamper resistant
Color Black
Operating temperature -40 to 75°C [-40 to 167°F]
Storage temperature -40 to 85°C [-40 to 185°F]
IP rating IP67 (with connector mated)
Weight 350 g
Status LED 2 red / green
Interface/Protocol/Certification
Interface/Protocol/Certification
CAN bus network 2 (ISO 11898-2 High Speed, 2.0A/B)
Multifunction Input 2 (DIN/AIN/ResIN/FreqIN/CrntIN/CL15/DOUT)
Radio Module Cat 1 TE with 3G Fallback
Cat 1LTE Throughput (UL/DL) Max 5 Mbps / Max 10 Mbps
3G HSPA Throughput (UL/DL) Max5.76 Mbps / Max 42 Mbps
Cat M1 LTE FDD Bands TBD
3G – EGPRS Bands TBD
GNSS Constellations GPS, GLONASS, BeiDou, Galileo
Antennas Cellular (External) and GNSS (External)
SIM Card Factory Installed
Certifications FCC, CE, E-Mark, PTCRB, IC, RCM
Vibrations IEC 60068-2-64
Shock IEC 60068-2-27 test Ea
Technical Information
PLUS+1® Connect CS500 IoT Gateway
CS500 Technical Data
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 17

Multifunction inputs
Middle range analog
Description Unit Minimum Typical Maximum Comment
Minimum discernible voltage mV — — 20 —
Maximum discernible voltage V 5.18 5.26 5.33 —
Resolution mV — 1.3 — —
Worst case offset and gain error mV — — 71 VMeasure = 5.26 V
Non-linearity mV — — ±7.8 —
Input impedance kΩ 232 233 234 No pull up or pull down
Input impedance (5V/GND) kΩ 13.9 14.1 14.3 Pull up or pull down
Input impedance (2.5V) kΩ 7.1 7.3 7.4 Pull up and pull down
High range analog
Description Unit Minimum Typical Maximum Comment
Minimum discernible voltage mV — — 145 —
Maximum discernible voltage V 34.5 35.3 36.1 —
Resolution mV — 8.6 — —
Worst case offset and gain error V — — .79 VMeasure = 35.5 V
Non-linearity mV — — ±53 —
Input impedance kΩ 109.1 109.3 109.5 No pull up or pull down (Vin < 5.7 V)
Input impedance (5V/GND) kΩ 13.0 13.2 13.4 Pull up or pull down (Vin < 5.7 V)
Input impedance (2.5V) kΩ 6.9 7.0 7.1 Pull up and pull down (Vin < 5.7 V)
Frequency input middle range
Description Unit Minimum Typical Maximum Comment
Range Hz 0 — 10000 In steps of 1 Hz
Range (phase and quad) Hz 0 — 5000 In steps of 1 Hz
Rising voltage threshold V — — 3.89 Voltage required for frequency input
Falling voltage threshold V 0.85 — — Voltage required for frequency input
Input impedance kΩ 232 233 234 No pull up or pull down
Input impedance (5V/GND) kΩ 13.9 14.1 14.3 Pull up or pull down
Input impedance (2.5V) kΩ 7.1 7.3 7.4 Pull up and pull down
Frequency (PPU) High Range
Description Unit Minimum Typical Maximum Comment
Range Hz 0 — 10000 In steps of 1 Hz
Range (phase and quad) Hz 0 — 5000 In steps of 1 Hz
Rising voltage threshold V — — 23.6 Voltage required for frequency input
Falling voltage threshold V 5.6 — — Voltage required for frequency input
Input impedance kΩ 109.1 109.3 109.5 No pull up or pull down
Input impedance (5V/GND) kΩ 13 13.2 13.4 Pull up or pull down
Input impedance (2.5V) kΩ 6.9 7.0 7.1 Pull up and pull down
Technical Information
PLUS+1® Connect CS500 IoT Gateway
CS500 Technical Data
18 | ©Danfoss | October 2021 BC397226723595en-000101en-000101

Resistance input
Description Unit Minimum Typical Maximum Comment
Range Ω 5.2 — 10000 In steps of 1 Ω
Measurement error % — — 6.4 100Ω
— — 1.9 1kΩ
— — 4.9 10kΩ
Input impedance kΩ 1.32 1.32 1.33 Input impedance to 5V
Outputs
Digital output
Description Unit Minimum Maximum Comment
Output Voltage range V 0 36
Current mA 0 3000
Do not connect a digital output to battery+ (back drive) without a series diode.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
CS500 Technical Data
©Danfoss | October 2021 BC397226723595en-000101en-000101 | 19

The CS100 is produced with a pre-installed SIM card and with a default configuration that allows the
direct connection of the device to the PLUS+1®Connect portal.
The visibility of the device on the PLUS+1®Connect portal is linked to the activation of the device, if not
activated with a specific data plan the device is not visible on the portal.
Connect the device and ensure the device turns on.
The LED light correct sequence:
•The LED lights up green constantly during the first second.
•The LED starts to flash.
Problem with connection to PLUS+1®Connect portal
After connecting to power supply, the LED should follow the correct sequence. If the LED lights up green
and the red LED begins flashing, there is a problem.
•1 Hz – Operation error
•2 Hz – Configuration error
•4 Hz – CAN Fault
If contacting the helpdesk or your CS PAE, EID number is required in order to receive assistance.
Technical Information
PLUS+1® Connect CS500 IoT Gateway
PLUS+1®Connect portal
20 | ©Danfoss | October 2021 BC397226723595en-000101en-000101
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