Datecs BLUEPAD-5000 V Series User manual

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BLUEPAD-5000 v-series
USER GUIDE
BLUEPAD-5000 v-series User Guide
© 2017 Datecs, Ltd.

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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample
programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example
or sample program before placing the software into productive use. This document, including without limitation the examples
and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s
products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the
property of their respective holders.
Comments? Please e-mail all comments in this document to your local Datecs Support Team.
Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
BLUEPAD-5000 v-series User Guide

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Revision History
Version
Description
Date
1.0.0
First release
11.12.2017
1.1.0
Added section “Regulatory”
23.08.2019
1.2.0
Updated section “Regulatory”
16.09.2019

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Contents
CONTENTS...................................................................................................................................................................4
REGULATORY.....................................................................................................................................................................6
FCCNOTICE ...........................................................................................................................................................................6
PREFACE ............................................................................................................................................................................7
AUDIENCE ................................................................................................................................................................................7
ORGANIZATION..........................................................................................................................................................................7
RELATED DOCUMENTATION..........................................................................................................................................................8
CONVENTIONS...................................................................................................................................................................8
TABLE 1DOCUMENT CONVENTIONS.............................................................................................................................................8
OVERVIEW.........................................................................................................................................................................9
BLUEPAD-5000 PAYMENT TERMINAL ..........................................................................................................................................9
FEATURES AND BENEFITS.................................................................................................................................................10
DEVICE SPECIFICATIONS...................................................................................................................................................11
DEVICE OPERATION .........................................................................................................................................................12
SETUP ..............................................................................................................................................................................14
SERVICE MODE....................................................................................................................................................................14
INFO VERSION .....................................................................................................................................................................14
INFO HARDWARE.................................................................................................................................................................15
INFO KEYS............................................................................................................................................................................15
TEST DISPLAY .......................................................................................................................................................................15
TEST KEYBOARD ..................................................................................................................................................................15
TEST MSR.............................................................................................................................................................................15
TEST SCR..............................................................................................................................................................................15
KEYS DOWNLOAD................................................................................................................................................................16
CLEAR DEA KEYS ..................................................................................................................................................................16
EXIT .....................................................................................................................................................................................16
APPLICATION DOWNLOAD MODE .......................................................................................................................................16
COMMUNICATION PARAMETERS ........................................................................................................................................16
APPLICATION SETTINGS.......................................................................................................................................................17
MAGNETIC CARD READER USE.........................................................................................................................................19
TO CONDUCT A MAGNETIC CREDIT/DEBIT CARD TRANSACTION ........................................................................................................19
SMART CARD READER USE...............................................................................................................................................20
TO CONDUCT A SMART CARD TRANSACTION .................................................................................................................................20
CONTACTLESS CARD READING .........................................................................................................................................21
TO CONDUCT CONTACTLESS CARD TRANSACTION ...........................................................................................................................21

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DISPLAY INDICATORS .......................................................................................................................................................22
TROUBLESHOOTING GUIDELINES.....................................................................................................................................22
BLANK DISPLAY........................................................................................................................................................................22
KEYPAD DOES NOT RESPOND .....................................................................................................................................................23
TRANSACTIONS FAIL TO PROCESS ................................................................................................................................................23
Check Magnetic Card Reader .........................................................................................................................................23
Check Smart Card Reader...............................................................................................................................................23
MAINTENANCE AND CLEANING.......................................................................................................................................23
MAIN BATTERY REPLACEMENT ....................................................................................................................................................24
SERVICE AND SUPPORT....................................................................................................................................................24
SERVICE RETURNS ....................................................................................................................................................................24
INDIVIDUAL PACKAGING..................................................................................................................................................25

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REGULATORY
Regulatory information can be accessed from “Information version”menu in BluePad-5000. For more
information how to access this menu can be found on section “Application Settings”.
FCC NOTICE
FCC ID: YRWBLUEPAD-5000
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
No changes shall be made to the equipment without the manufacturer’s permission as this may void
the user’s authority to operate the equipment.
This device has been designed and complies with the safety requirements for portable RF exposure in
accordance with FCC rule part 2.1093 and KDB 447498 D01.

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PREFACE
This guide is the primary source of information for setting up and installing BLUEPAD-5000.
Audience This guide provides simple descriptions of BLUEPAD-5000 features, as well as
basic information for anyone installing and configuring BLUEPAD-5000.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the BLUEPAD-5000.
Chapter 2, Specifications. Discusses power requirements and dimensions of
BLUEPAD-5000, etc.
Chapter 3, Setup. Explains setup and installation of BLUEPAD-5000.
This chapter tells how to establish connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains maintenance of BLUEPAD-
5000.
Chapter 5, Service and Support. Provides information on contacting your
Datecs representative or service provider and information on how to order
accessories or documentation from Datecs.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.

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Related Documentation
To learn more BLUEPAD-5000, refer to the following set of documents:
• BLUEPAD-5000 Physical Security Features
• BLUEPAD-5000 Firmware API Specifications
• BLUEPAD-5000 Software Design Specifications
CONVENTIONS
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms thatare cross
references.
See Guide Conventions
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit
underwater.
The Information icon is used to highlight
important information.
Serial communication
over USB work on the
BLUEPAD-5000.
The caution symbol indicates hardware
or Software failure, or loss of data.
The unit is not waterproof
or dustproof, and is
intended for indoor use
only.
The warning symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do
not use
the terminal near water.
Convention Meaning Example

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Overview
This chapter provides a brief description of Datecs’s BLUEPAD-5000 device.
BLUEPAD-5000 Payment Terminal
The BLUEPAD-5000 unit is a handheld PIN pad with an integrated smart, magnetic stripe,
contactless card reader, and printer offering advanced security and payment processing
capabilities to handle credit and PIN-based debit card transactions.
BLUEPAD-5000 supports both symmetric encryption algorithms (DES, 3DES, and AES) and
asymmetric encryption (RSA). This device internally manages simultaneous multiple keys
through either Fixed, Master Session- or DUKPT-based processes, and offers high
performance smart card processing, as well as support for the new generation of 3-volt cards.
The BLUEPAD-5000 sleek and stylish ergonomic design offers power and performance in a
smart, MSR, and contactless-integrated PIN pad device.
Datecs ships variants of BLUEPAD-5000 unit for different markets. Your unit may have a different
configuration. However, the basic processes described in this guide remain the same, regardless of
configuration.
Features At a Glance
• Delivers power and usability in a small
convenient hand-held design.
• Security architecture meets specifications for
PIN-entry devices (PED) and sophisticated file
authentication.
The BLUEPAD-5000 provides the right combination
of features and functions in a small stylish device
that fits in the palm of your hand. This includes
magnetic stripe, smart card, and contactless reader
in an integrated PIN pad, with printer and optional
Bluetooth, Wi-Fi, GPRS communication.

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Features and Benefits
Exceptional Ease of Use
• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the
consumer for PIN entry.
• Intuitive interface and large, colored control keys simplify training and reduce support
requests.
• Highly readable display handles multiple languages.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad
spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES,
3DES, RSA) and key management schemes, including single and 3DES Master Session,
single, and 3DES Derived.
Strong Feature Set
• Primary smart card reader support for synchronous and asynchronous smart cards.
• Support for international character sets and Unicode standard.
•BLUEPAD-5000 has received EMV Level 1 approval for contact smart card solutions.
•BLUEPAD-5000 has received EMV Level 2 approval for contact smart card solutions.
•BLUEPAD-5000 has received EMV Level 1 approval for contactless smart card solutions.
•BLUEPAD-5000 has received Visa PayWave approval for smart card solutions.
•BLUEPAD-5000 has received PCI PTS 5.1 SRED Security Certification.

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Device Specifications
Processor
ARM Cortex® M3 Security Microcontroller
Memory
64KB Internal ROM
256KB Internal RAM
1MB Internal Flash
Application Memory
4MB Serial Flash
Display
• Type – LCD, capacitive touchscreen, 65K colors
• Size - 2.4 inches
• Resolution – 240 x 320 pixels
Keypad
•ON / OFF key
•10 numeric keys
•5 functional keys
•Backlight
Magnetic Card Reader
•3-track bi-directional reading
•ISO 7810, 7811 and 7813
Smart Card Reader
ISO7816, EMV L1 certified
Contactless Card Reader
for payment applications
(option)
• AMEX ExpressPay MagStripe and EMV
• Discover ZIP and D-PAS
• MasterCard PayPass MagStripe and M/Chip
• VISA PayWave MSD and qVSDC
Contactless Card Reader
(option)
ISO/IEC 14443 Type-A/MIFARE:
- MIFARE MINI
- MIFARE CLASSIC-1K, MIFARE CLASSIC-4K
- MIFARE ULTRALIGHT, ULTRALIGHT-C
- MIFARE PLUS 2K/4K
- MIFARE DESFire
- and others
ISO/IEC 14443 Type-B
- supports most of the cards
ISO/IEC 15693
- supports most of the cards
JIS X 6319-4
- compatible with FeliCa
Battery
Rechargeable lithium-ion battery 7.4V, 1100 mAh
Printing Mechanism
Direct line thermal printer
Printing Width
48 mm, 384 dots per line
Printing Resolution
8 x 8 dots/mm (203 dpi x 203 dpi)
Printing Speed
Max 100 mm/sec
Paper specifications
Width 58 mm
Roll Max Diameter 40 mm
Paper Loading
Easy paper loading
Connectivity
• USB
- Device
• BT 3.0 Class 2 (optional):
- SPP - Serial Port Profile
- iAP - iPod Accessory Protocol
•Wi-Fi IEEE 802.11 (optional):
- Supporting b/g/n
•Wireless mobile (optional):
- GSM (850/900/1800/1900MHz
- UMTS (800/850/900/1900/2100MHz)
- SIM Holder
•SAM holder
Audio indication
Electro-Magnetic Buzzer
OS compatibility
iOS, Android, Windows, Windows Phone 8, Windows Mobile

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Reliability
•500 000 chip card cycles
•1 000 000 magnetic card swipes
•1 000 000 single button clicks
Certifications
CE, FCC, EMV Level 1, EMV Level 2, EMV Level 1 Contactless ,PCI PTS 5.1, Apple® MFi
Dimensions (W x D x H), mm
76 x 172 x 49
Weight, g
320
Environmental
Operating: -10℃to +40℃/ 5 to 90% RH
Storage: -15℃to +50℃/ 5 to 90% RH
Drop Test
1.5 m, 6 faces + 4 edges on concrete
Power Supply
DC 9 V, 1 A through power jack
Device Operation
Figure 1
1. Thermal Printer
2. Display
3. Magnetic Stripe Reader
4. Power Button
5. Keypad
6. Smart Card Reader
1
2
3
4
5
6

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Figure 2
7. Connector cover (slide to open)
- Micro USB Connector
- 9V External Power Supply Connector
8. Contactless Reader LED Indications
The battery is charged by the 9V power adapter connector.
The BLUEPAD-5000 is switched on and off by pressing the button.
The BLUEPAD-5000 comes with a USB communication cable.
The USB communication cable is connected to the BLUEPAD-5000’s micro-USB connector.
7
8

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Setup
When a BLUEPAD-5000 is switched on and the button is kept pressed, on the display
will be shown the name and the version of the Secure Boot Loader and the firmware.
Service personnel can access two different system modes: Service Mode and Application
Download Mode.
SERVICE MODE
To enter Service Mode for key loading and test operations, the button DOWN has to be
pressed while switching on the BLUEPAD-5000.
The following keyboard buttons can be used in service mode:
: move through the list one position upwards
: move through the list one position downwards
: selection of the active option
: return to previous level or exit the service mode
The following menu options can be selected in service mode:
INFO VERSION
INFO HARDWARE
INFO KEYS
TEST DISPLAY
TEST KEYBOARD
TEST MSR
TEST SCR
KEYS DOWNLOAD
DELETE DEA KEYS
EXIT
INFO VERSION
Shows the serial numbers and the versions of the detached program modules:
DEV SN BLUEPAD-5000 serial number
USIP SN USIP serial number
LOAD VER Secure Boot Loader (SBL) version and name
FW VER Firmware version and name
PROM VER Prompts version
HW Compatibility
IFMVER
APPL VER Application version and name
PKFA VER Version of the public key used for firmware authentication
PKAA VER Version of the public key used for application authentication
PKKA VER Version of the public key used for manufacturing keys authentication

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INFO HARDWARE
Gives information about the status of the following hardware properties:
BATT: indicates the voltage of the 2000 mAh battery
VBUS: indicates if external power supply is plugged in
CHARGE: indicates if the battery is charging
BATLOW: identifies low battery
INFO KEYS
Shows the version of the following keys:
AIK keys version
TEST DISPLAY
Performs a display test. Initially a blank screen is displayed. When button is pressed
once, completely black screen is displayed. When button is pressed twice, checkmate
background is displayed, its contrast can be changed with the and buttons.
To exit the test at any time the button has to be pressed.
TEST KEYBOARD
Performs a keyboard test. At first the symbols of all the keys appear on the display. Pressing
a key makes its corresponding symbol to disappear. The test ends when all the buttons have
been pressed.
TEST MSR
Performs magnetic card reading test. The test waits for a card to be inserted. On a successful
card reading, the tracks data are displayed.
TEST SCR
Performs smart card reading tests. On the display appears a menu with the supported
options. To perform a test, insert a card in the card slot and select the corresponding menu
option:
1: RESET : performs card reset and returns the ATR
2: GET CHALLENGE : calls the command GET CHALLENGE and returns a random number

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KEYS DOWNLOAD
To download the Acquirer Initial Keys (AIK) the PINPAD has to be set in Keys Download
Mode, in which it exchanges information in a secure way through the RS-232 interface using
proprietary communication protocol.To exit the mode the button has to be pressed.
CLEAR DEA KEYS
Deletes the customer’s DEA key hierarchy.
EXIT
Exit the service menu forwarding the control to the application.
APPLICATION DOWNLOAD MODE
To enter application download mode on the BLUEPAD-5000, the button has to be
maintained pressed while switching on the PINPAD. A characteristic sound is played and on
the display appears the name and version of the Secure Boot Loader.
The message - MODE: FW/APP is displayed and the PINPAD listens for application
download commands on the serial interface.
When application download is initiated, on the display is shown the progress in percentages
of the downloading process.
To exit the mode, press or buttons.
The Application download process shall not be interrupted to prevent memory corruption. If
the buttons or are pressed during the downloading process, the application
integrity checking will fail on booting up and process will have to be repeated.
COMMUNICATION PARAMETERS
The default RS232 serial port communication parameters are the following:
115200bps
8bit
2stop bit
no parity
The default USB VC serial port communication parameters are the following:
115200bps
8bit
1 stop bit
no parity

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APPLICATION SETTINGS
When the device is running can be accessed “SYSTEM MODE”menu, by pressing “Clear (<)”
button.
SYSTEM MODE
SYSTEM INFO
INFO VERSION
Device SN
USIP SN
LD name and version
FW name and version
PROM Version
Application name and version
PINUTIL Version
LIBPAY Version
LIBPAYCL Version
LIBSSL Version
HW Capabilities
PKFA/PKAA/PKKA Versions
Regulatory Information
INFO HARDWARE
Battery and Charging Information
SETTINGS
RS SPEED
USB MODE
BLUETOOTH
MODE/MAC ADDRESS/ NAME
/PASSWORD/PAIR/MASTER RESET
Auto Off
MENU
BATTERY WARNING
TEST
DEVICES
Various test of the device functionalities

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Notes:
1. Setting can vary depending on the application loaded. To clear Bluetooth settings use Bluetooth
master reset.
2. To view FCC ID of BluePad-5000 and contains FCC ID modules, enter in “SYSTEM MODE”menu, then
“SYSTEM INFO”->”INFO VERSION”, after that scroll down to “Regulatory Information”.

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Magnetic Card Reader Use
The magnetic card transaction procedure can vary depending on the application loaded on
the BLUEPAD-5000. Verify the proper procedure with your application provider before
performing a magnetic card transaction.
To Conduct a Magnetic Credit/Debit Card Transaction
1 Position a magnetic card with the stripe facing left
2 Insert it into the MS card reader slot and then quickly swipe it.
3 Hand BLUEPAD-5000 to the customer for signature or PIN entry
Figure 5

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Smart Card Reader Use
The smart card transaction procedure can vary depending on the application loaded on the
BLUEPAD-5000. Verify the proper procedure with your application provider before performing
a smart card transaction.
To Conduct a Smart Card Transaction
1 Position a smart card with the gold contacts facing upward
2 Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
3 Hand BLUEPAD-5000 to customer for PIN entry
4 Remove the card when the display indicates the transaction is completed.
Figure 6
Smart card with the gold contacts upward
Leave the smart card in the card reader until the transaction is completed. Premature removal can
void the transaction.