Datecs BLUEPAD-5000 V Series User manual

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BLUEPAD-5000 v-series
USER GUIDE
BLUEPAD-5000 v-series User Guide
© 2017 Datecs, Ltd.

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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample
programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example
or sample program before placing the software into productive use. This document, including without limitation the examples
and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s
products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are the
property of their respective holders.
Comments? Please e-mail all comments in this document to your local Datecs Support Team.
Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
BLUEPAD-5000 v-series User Guide

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Revision History
Version
Description
Date
1.0.0
First release
11.12.2017
1.1.0
Added section “Regulatory”
23.08.2019
1.2.0
Updated section “Regulatory”
16.09.2019

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Contents
CONTENTS...................................................................................................................................................................4
REGULATORY.....................................................................................................................................................................6
FCCNOTICE ...........................................................................................................................................................................6
PREFACE ............................................................................................................................................................................7
AUDIENCE ................................................................................................................................................................................7
ORGANIZATION..........................................................................................................................................................................7
RELATED DOCUMENTATION..........................................................................................................................................................8
CONVENTIONS...................................................................................................................................................................8
TABLE 1DOCUMENT CONVENTIONS.............................................................................................................................................8
OVERVIEW.........................................................................................................................................................................9
BLUEPAD-5000 PAYMENT TERMINAL ..........................................................................................................................................9
FEATURES AND BENEFITS.................................................................................................................................................10
DEVICE SPECIFICATIONS...................................................................................................................................................11
DEVICE OPERATION .........................................................................................................................................................12
SETUP ..............................................................................................................................................................................14
SERVICE MODE....................................................................................................................................................................14
INFO VERSION .....................................................................................................................................................................14
INFO HARDWARE.................................................................................................................................................................15
INFO KEYS............................................................................................................................................................................15
TEST DISPLAY .......................................................................................................................................................................15
TEST KEYBOARD ..................................................................................................................................................................15
TEST MSR.............................................................................................................................................................................15
TEST SCR..............................................................................................................................................................................15
KEYS DOWNLOAD................................................................................................................................................................16
CLEAR DEA KEYS ..................................................................................................................................................................16
EXIT .....................................................................................................................................................................................16
APPLICATION DOWNLOAD MODE .......................................................................................................................................16
COMMUNICATION PARAMETERS ........................................................................................................................................16
APPLICATION SETTINGS.......................................................................................................................................................17
MAGNETIC CARD READER USE.........................................................................................................................................19
TO CONDUCT A MAGNETIC CREDIT/DEBIT CARD TRANSACTION ........................................................................................................19
SMART CARD READER USE...............................................................................................................................................20
TO CONDUCT A SMART CARD TRANSACTION .................................................................................................................................20
CONTACTLESS CARD READING .........................................................................................................................................21
TO CONDUCT CONTACTLESS CARD TRANSACTION ...........................................................................................................................21

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DISPLAY INDICATORS .......................................................................................................................................................22
TROUBLESHOOTING GUIDELINES.....................................................................................................................................22
BLANK DISPLAY........................................................................................................................................................................22
KEYPAD DOES NOT RESPOND .....................................................................................................................................................23
TRANSACTIONS FAIL TO PROCESS ................................................................................................................................................23
Check Magnetic Card Reader .........................................................................................................................................23
Check Smart Card Reader...............................................................................................................................................23
MAINTENANCE AND CLEANING.......................................................................................................................................23
MAIN BATTERY REPLACEMENT ....................................................................................................................................................24
SERVICE AND SUPPORT....................................................................................................................................................24
SERVICE RETURNS ....................................................................................................................................................................24
INDIVIDUAL PACKAGING..................................................................................................................................................25

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REGULATORY
Regulatory information can be accessed from “Information version”menu in BluePad-5000. For more
information how to access this menu can be found on section “Application Settings”.
FCC NOTICE
FCC ID: YRWBLUEPAD-5000
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a
circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
No changes shall be made to the equipment without the manufacturer’s permission as this may void
the user’s authority to operate the equipment.
This device has been designed and complies with the safety requirements for portable RF exposure in
accordance with FCC rule part 2.1093 and KDB 447498 D01.

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PREFACE
This guide is the primary source of information for setting up and installing BLUEPAD-5000.
Audience This guide provides simple descriptions of BLUEPAD-5000 features, as well as
basic information for anyone installing and configuring BLUEPAD-5000.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the BLUEPAD-5000.
Chapter 2, Specifications. Discusses power requirements and dimensions of
BLUEPAD-5000, etc.
Chapter 3, Setup. Explains setup and installation of BLUEPAD-5000.
This chapter tells how to establish connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains maintenance of BLUEPAD-
5000.
Chapter 5, Service and Support. Provides information on contacting your
Datecs representative or service provider and information on how to order
accessories or documentation from Datecs.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.

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Related Documentation
To learn more BLUEPAD-5000, refer to the following set of documents:
• BLUEPAD-5000 Physical Security Features
• BLUEPAD-5000 Firmware API Specifications
• BLUEPAD-5000 Software Design Specifications
CONVENTIONS
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms thatare cross
references.
See Guide Conventions
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit
underwater.
The Information icon is used to highlight
important information.
Serial communication
over USB work on the
BLUEPAD-5000.
The caution symbol indicates hardware
or Software failure, or loss of data.
The unit is not waterproof
or dustproof, and is
intended for indoor use
only.
The warning symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do
not use
the terminal near water.
Convention Meaning Example

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Overview
This chapter provides a brief description of Datecs’s BLUEPAD-5000 device.
BLUEPAD-5000 Payment Terminal
The BLUEPAD-5000 unit is a handheld PIN pad with an integrated smart, magnetic stripe,
contactless card reader, and printer offering advanced security and payment processing
capabilities to handle credit and PIN-based debit card transactions.
BLUEPAD-5000 supports both symmetric encryption algorithms (DES, 3DES, and AES) and
asymmetric encryption (RSA). This device internally manages simultaneous multiple keys
through either Fixed, Master Session- or DUKPT-based processes, and offers high
performance smart card processing, as well as support for the new generation of 3-volt cards.
The BLUEPAD-5000 sleek and stylish ergonomic design offers power and performance in a
smart, MSR, and contactless-integrated PIN pad device.
Datecs ships variants of BLUEPAD-5000 unit for different markets. Your unit may have a different
configuration. However, the basic processes described in this guide remain the same, regardless of
configuration.
Features At a Glance
• Delivers power and usability in a small
convenient hand-held design.
• Security architecture meets specifications for
PIN-entry devices (PED) and sophisticated file
authentication.
The BLUEPAD-5000 provides the right combination
of features and functions in a small stylish device
that fits in the palm of your hand. This includes
magnetic stripe, smart card, and contactless reader
in an integrated PIN pad, with printer and optional
Bluetooth, Wi-Fi, GPRS communication.

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Features and Benefits
Exceptional Ease of Use
• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the
consumer for PIN entry.
• Intuitive interface and large, colored control keys simplify training and reduce support
requests.
• Highly readable display handles multiple languages.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad
spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES,
3DES, RSA) and key management schemes, including single and 3DES Master Session,
single, and 3DES Derived.
Strong Feature Set
• Primary smart card reader support for synchronous and asynchronous smart cards.
• Support for international character sets and Unicode standard.
•BLUEPAD-5000 has received EMV Level 1 approval for contact smart card solutions.
•BLUEPAD-5000 has received EMV Level 2 approval for contact smart card solutions.
•BLUEPAD-5000 has received EMV Level 1 approval for contactless smart card solutions.
•BLUEPAD-5000 has received Visa PayWave approval for smart card solutions.
•BLUEPAD-5000 has received PCI PTS 5.1 SRED Security Certification.