Defender 21000 Series User manual

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21000 Series
4ch, 8ch DVR System
User Manual

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IMPORTANT! PLEASE READ
ATTENTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
DO NOT RETURN THIS PRODUCT TO THE STORE
Please contact a DEFENDER®customer support representative first regarding any additional information on
product features, specifications or assistance with setup. Please contact us via one of the methods below:
Email: [e-mail]
Online web chat: www.defender-usa.com
Telephone: [phone]
Warranty Information
We take quality very seriously.This is why all of our products come with a one-year warranty from the original
purchase date against defects in workmanship and materials. If you have warranty or support issues, please
contact us: [e-mail]
DEFENDER® Canada: 4080 Montrose Road Niagara Falls, Ontario, Canada L2H 1J9
DEFENDER® USA: 60 Industrial Parkway #Z64 Cheektowaga, NY, USA 14227
For more information about your product’s warranty, please visit our website at www.defender-usa.com
Warranty Terms
1 . DEFENDER®products are guaranteed for a period of one year from the date of purchase against defects
in workmanship and materials.This warranty is limited to the repair, replacement or refund of the
purchase price at DEFENDER®’s option.
2 . This warranty becomes void if the product shows evidence of having been misused, mishandled or
tampered with contrary to the applicable instruction manual.
3 . Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of
this warranty.
4 . The warranty expressly provided for herein is the sole warranty provided in connection with the product
itself and no other warranty, expressed or implied is provided. DEFENDER®assumes no responsibilities for
any other claims not specifically mentioned in this warranty.
5 . This warranty does not cover shipping costs, insurance, or any other incidental charges.
6 . You MUST contact DEFENDER®before sending any product back for repair.You will be sent a Return
Authorization number with return instructions.When returning the product for warranty service, please
pack it carefully in the original box with all supplied accessories, and enclose your original receipt or
copy, and a brief explanation of the problem (include RA #).
7 . This warranty is valid only in Canada and the continental U.S.
8 . This warranty cannot be re-issued.

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IMPORTANT! PLEASE READ.
Default Password Information
To ensure your privacy, this device supports
password protection.The default, all-access
username is admin, the default password is 123456.
To ensure your ongoing privacy, we strongly
recommend setting a password as soon as possible.
Choose something that you’ll remember, but that
others would be unlikely to guess.
Thank You
Congratulations on your purchase of this Defender
DVR (Digital Video Recorder)
You’ve made a fine choice to protect what you
value most. The coaching SmartMenu makes
setting up and using your DVR very easy with helpful
information to assist you.The DVR comes equipped
with H.264 compression which allows you to record
and store more footage using less space; therefore
never missing an event.
Note: The basic settings really do work well, and
we’d only suggest changing them if you’ve got a
really specific plan in mind.
1 FPS is recommended to be used for HD image quality recoding.
The IR illumination range is up to 150 ft in low light conditions. Objects at or beyond this range may be
partially or completely obscured, depending on camera application.
Cameras are weather resistant, they are not weatherproof. Not intended for use in direct exposure to water,
rain or snow.
DEFENDER® highly recommends the use of an Uninterruptable Power Supply (UPS) with surge protection for
all products.
DEFENDER® does not endorse any DEFENDER® products for illegal activities.DEFENDER® is not responsible or
liable in any way for any damage, vandalism or any other action that may occur while a DEFENDER® product
is in use by the purchaser.
We reserve the right to change models, configuration or specifications without notice or liability.Product may
not be exactly as shown.
©2015 DEFENDER®. All rights reserved. DEFENDER®, the DEFENDER® logo and other DEFENDER® marks may
be registered.All other Trademarks add to the bottom of this page :

TABLE OF CONTENTS
IMPORTANT! PLEASE READ ...................................................................................................................................................2
DO NOT RETURN THIS PRODUCT TO THE STORE........................................................................................................................2
WARRANTY INFORMATION.......................................................................................................................................................2
WARRANTY TERMS....................................................................................................................................................................2
THANK YOU ..............................................................................................................................................................................3
DEFAULT PASSWORD INFORMATION ........................................................................................................................................3
WHAT'S INCLUDED ...............................................................................................................................................................8
BUTTONS AND CONNECTIONS .............................................................................................................................................9
DVR BACK ................................................................................................................................................................................9
MOUSE .....................................................................................................................................................................................9
REMOTE CONTROL.................................................................................................................................................................10
THINGS TO CONSIDER BEFORE INSTALLATION .......................................................................................................................11
MOUNTING CAMERAS ...........................................................................................................................................................11
WIRED CAMERA INSTALLATION..............................................................................................................................................12
WIRELESS CAMERA INSTALLATION .........................................................................................................................................12
WIRELESS CAMERAS - PAIRING ..............................................................................................................................................12
CONNECTING ADDITIONAL DEVICES ...................................................................................................................................13
CONNECTING A USB MOUSE.................................................................................................................................................13
CONNECTING A MONITOR....................................................................................................................................................13
POWERING ON DVR...............................................................................................................................................................13
USING THE MOUSE .................................................................................................................................................................14
SCREEN VIEWING ..................................................................................................................................................................14
FUNCTION TOOLBAR ..........................................................................................................................................................15
MAIN MENU .........................................................................................................................................................................15
LOCK ....................................................................................................................................................................................15
SPLIT SCREEN MODE .............................................................................................................................................................15
PTZ CAMERA .........................................................................................................................................................................16
THE PTZ CAMERA CONTROLS ARE: .......................................................................................................................................16
START CRUISE ........................................................................................................................................................................16
TO SET CRUISE: ......................................................................................................................................................................16
ZOOM ...................................................................................................................................................................................17
RECORD SEARCH ..................................................................................................................................................................17
START / STOP RECORD...........................................................................................................................................................17
START/ STOP ROTATE..............................................................................................................................................................17
PIP MODE...............................................................................................................................................................................17
VOLUME ................................................................................................................................................................................17
MAIN MENU........................................................................................................................................................................18
MAIN SCREEN ........................................................................................................................................................................18
USING THE KEYBOARD ...........................................................................................................................................................18
BASIC SETUP ......................................................................................................................................................................19
DISPLAY SETUP .......................................................................................................................................................................19
LIVE TAB..................................................................................................................................................................................19
TITLE .......................................................................................................................................................................................19
POSITION ...............................................................................................................................................................................19
COLOR SETUP.........................................................................................................................................................................20
COVERT..................................................................................................................................................................................20
DISPLAY TIME..........................................................................................................................................................................20
COPY .....................................................................................................................................................................................21
OUTPUT TAB............................................................................................................................................................................21
ROTATE TIME ..........................................................................................................................................................................21
VGA/HDMI RESOLUTION........................................................................................................................................................21

TABLE OF CONTENTS
INITIAL DEVICE (INIT. DEV.).....................................................................................................................................................21
BLIND SWITCH........................................................................................................................................................................21
TRANSPARENCY .....................................................................................................................................................................22
VOLUME AND MARGIN ........................................................................................................................................................22
RECORD SETUP .....................................................................................................................................................................23
REC PARA TAB ........................................................................................................................................................................23
RECORD (ENABLE/DISABLE)..................................................................................................................................................23
TO COPY SETTINGS: ...............................................................................................................................................................23
PACK DURATION ....................................................................................................................................................................23
PRERECORD ...........................................................................................................................................................................23
SCHEDULE TAB........................................................................................................................................................................24
RECORD SCHEDULE SETUP.....................................................................................................................................................24
TO SETUP A RECORD SCHEDULE ............................................................................................................................................25
MAINSTREAM TAB ..................................................................................................................................................................25
RESOLUTION...........................................................................................................................................................................25
FRAMES PER SECOND (FPS) ..................................................................................................................................................25
AUDIO ....................................................................................................................................................................................25
SEARCH..................................................................................................................................................................................26
PLAYBACK TAB........................................................................................................................................................................26
EVENT SEARCH TAB ................................................................................................................................................................27
BACKUP TAB ...........................................................................................................................................................................28
LOG TAB .................................................................................................................................................................................28
NETWORK SETUP ................................................................................................................................................................29
REQUIREMENTS ......................................................................................................................................................................29
CONNECTING DVR TO A ROUTER .........................................................................................................................................29
FINDING YOUR DVR’S IP ADDRESS .........................................................................................................................................30
ONCE ACQUIRED,YOUR IP ADDRESS WILL APPEAR HERE.......................................................................................................30
MANUAL NETWORKING SETUP...............................................................................................................................................31
NETWORK TAB ........................................................................................................................................................................33
TYPE .......................................................................................................................................................................................33
CLIENT PORT ..........................................................................................................................................................................34
HTTP PORT..............................................................................................................................................................................34
GATEWAY ...............................................................................................................................................................................35
DNS1 AND DNS2 ....................................................................................................................................................................35
UPNP ......................................................................................................................................................................................35
SUBSTREAM TAB .....................................................................................................................................................................35
VIDEO ....................................................................................................................................................................................35
FRAMES PER SECOND (FPS) ..................................................................................................................................................35
BITRATE...................................................................................................................................................................................35
AUDIO ....................................................................................................................................................................................35
DDNS TAB ...............................................................................................................................................................................36
EMAIL TAB...............................................................................................................................................................................36
IF YOU CANNOT CONNECT....................................................................................................................................................37
MOBILE VIEWING................................................................................................................................................................38
DOWNLOADING THE APP.......................................................................................................................................................38
ADD DEVICE USING THE QR CODE ......................................................................................................................................38
ADD DEVICE USING THE IP ADDRESS ...................................................................................................................................40
DEVICE SETUP.....................................................................................................................................................................42
ALARM SETUP.........................................................................................................................................................................42
MOTION TAB...........................................................................................................................................................................42
AREA SETUP............................................................................................................................................................................43

HDD TAB .................................................................................................................................................................................44
OVERWRITE ............................................................................................................................................................................44
FORMAT USB ..........................................................................................................................................................................45
PTZ TAB ...................................................................................................................................................................................46
CONNECTING A PTZ CAMERA...............................................................................................................................................46
SYSTEM SETUP ........................................................................................................................................................................46
GENERAL TAB .........................................................................................................................................................................47
DATE AND TIME ......................................................................................................................................................................47
DST (DAYLIGHT SAVING TIME)................................................................................................................................................48
NETWORK TIME PROTOCOL (NTP) .........................................................................................................................................49
LANGUAGE ............................................................................................................................................................................49
VIDEO FORMAT ......................................................................................................................................................................49
MENU TIME OUT .....................................................................................................................................................................49
USERS TAB...............................................................................................................................................................................50
PASSWORD AND PERMISSION SETUP .....................................................................................................................................50
VERSION TAB..........................................................................................................................................................................51
AUTO REBOOT .......................................................................................................................................................................51
UPDATE ..................................................................................................................................................................................51
DEFAULT SETTINGS..................................................................................................................................................................52
SHUT DOWN...........................................................................................................................................................................52
EVENTS TAB ............................................................................................................................................................................52
PLAYBACK..........................................................................................................................................................................53
PLAYBACK ..............................................................................................................................................................................53
RECORD SEARCH TAB ............................................................................................................................................................53
EVENT SEARCH TAB ................................................................................................................................................................54
PLAYBACK THROUGH DVR .....................................................................................................................................................55
COMPUTER PLAYBACK ..........................................................................................................................................................56
FILE VIEWING..........................................................................................................................................................................57
SOFTWARE FUNCTIONS..........................................................................................................................................................58
PLAY MENU.............................................................................................................................................................................58
ONLINE SOFTWARE ................................................................................................................................................................59
LOGGING INTO SOFTWARE ...................................................................................................................................................59
LIVE MODE ............................................................................................................................................................................60
PTZ OPTIONS ..........................................................................................................................................................................61
OTHER MOUSE OPTIONS ........................................................................................................................................................61
PLAYING BACK FOOTAGE ......................................................................................................................................................63
REMOTE SETTINGS - ONLINE SETUP ........................................................................................................................................64
DISPLAY ..................................................................................................................................................................................64
LIVE ........................................................................................................................................................................................64
PRIVACY ZONE .......................................................................................................................................................................65
RECORD.................................................................................................................................................................................66
REC. PARAMETERS..................................................................................................................................................................66
SCHEDULE ..............................................................................................................................................................................66
MAINSTREAM .........................................................................................................................................................................66
NETWORK...............................................................................................................................................................................67
DDNS......................................................................................................................................................................................67
SUBSTREAM ...........................................................................................................................................................................67
EMAIL .....................................................................................................................................................................................68
ALARM (MOTION) .................................................................................................................................................................68
MOTION .................................................................................................................................................................................68
DEVICE...................................................................................................................................................................................69
TABLE OF CONTENTS

HDD........................................................................................................................................................................................69
OVERWRITE ............................................................................................................................................................................69
PTZ..........................................................................................................................................................................................69
SYSTEM...................................................................................................................................................................................70
GENERAL................................................................................................................................................................................70
DST.........................................................................................................................................................................................71
IF BY WEEK .............................................................................................................................................................................71
IF BY DATE ..............................................................................................................................................................................71
(NTP) NETWORK TIME PROTOCOL .........................................................................................................................................71
USERS .....................................................................................................................................................................................72
ADVANCED ............................................................................................................................................................................73
EVENTS...................................................................................................................................................................................73
MAINTAIN...............................................................................................................................................................................73
LOAD DEFAULT........................................................................................................................................................................73
FIRMWARE UPDATE.................................................................................................................................................................73
LOCAL SETTINGS ....................................................................................................................................................................74
SAVE PATHS ............................................................................................................................................................................74
LOGOUT .................................................................................................................................................................................74
TROUBLESHOOTING ...........................................................................................................................................................75
TABLE OF CONTENTS

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HDD size and What's Included varies by model
500 GB
• DVR with Internal Hard Drive
• 4 Window Warning Stickers
• DC12V Power
• Adapter for DVR
• 10ft. RJ-45 Cable
• Software and Manual CD
• IR Remote Control
• USB Mouse
• Software and Manual CD
• USB Mouse
• IR Remote Control
• Quick Start Guide
• RCA to RCA (Male) Cable
• 1 Year Warranty
• Lifetime Customer Support
1TB
• DVR with Internal Hard Drive
• 4 Window Warning Stickers
• DC12V Power
• Adapter for DVR
• 10ft. RJ-45 Cable
• Software and Manual CD
• IR Remote Control
• USB Mouse
• Software and Manual CD
• USB Mouse
• IR Remote Control
• Quick Start Guide
• VGA Cable
• 1 Year Warranty
• Lifetime Customer Support
2 TB
• DVR with Internal Hard Drive
• 4 Window Warning Stickers
• DC12V Power
• Adapter for DVR
• 10ft. RJ-45 Cable
• Software and Manual CD
• IR Remote Control
• USB Mouse
• Software and Manual CD
• USB Mouse
• IR Remote Control
• Quick Start Guide
• HDMI Cable
• 1 Year Warranty
• Lifetime Customer Support
WHAT'S INCLUDED

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DVR BACK
1 . Video Output: Accepts up to two monitors
2 . LAN Connection: Connects to router
3 . Mouse input: Connect the USB (before power up)
4 . Camera Connect: Camera connections
(4ch or 8ch)
5 . Audio Output: Connects to speaker/audio input
6 . Audio Input: Accepts a microphone and/or
audio-supported camera (not included)
7 . HDMI input: Connects to HDMI
8 . VGA: Connects to VGA monitor
9 . USB Connection: Connect USB drive for backup.
10. PTZ: Connects to two-wire PTZ camera
(not included)
11. Power Connection: Connect DVR to
power source
MOUSE 1 . Select: Click this button to select
highlighted object.
2 . Scroll Wheel: This wheel has no function on
this DVR.
3 . USB Connection: Connects to the USB mouse
port (top port) on the back of the DVR.
4 . Deselect: Allows you to exit the menu you are
currently in.When in live view, it will open
the submenu.
8911
123
4 5 67 10
*May not be exactly as shown. Not all models come with HDMI ports.
BUTTONS AND CONNECTIONS
1
4
2
3

10
1
2
5
6
8
9
10
3
4
7
11
12
13
REMOTE CONTROL
1 . Numerical Keypad: Buttons 1-8 displays the
corresponding camera on full screen.
0 disables / enables the mouse.
2 . All: Switch to all camera viewing mode.
3 . Menu: Access the main menu and exit the
current menu.
4 . Select/Enter: Allows you to select options.
5 . Directional Keys: Allow you to navigate through
the menu.
6 . Audio/Search: Searches and finds any channels
that have an audio-supported camera attached
to it (not included).
7 . Mute: Mutes sound.
8 . Rewind: Rewinds footage.
9 . Record: Begins recording based on the
24 hour schedule.
10. Pause: Pauses playback footage and starts/
stops sequence mode.
11. Play: Calls up the playback menu.
12. Fast Forward: Fast forwards through playback
footage and allows you to navigate the menu
to the right.
13. Stop: Stops recording and/or playback footage.
BUTTONS AND CONNECTIONS