Dell HBA355e User manual

Dell Technologies Host Bus Adapter User's
Guide
HBA355e Adapter, HBA355i Front, HBA355i Adapter,
HBA350i MX, and HBA350i Adapter
Part Number: UCSA-1100, UCSA-1111, UCSF-1100, and UCSN-1100
September 2021
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.

Chapter 1: Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i
MX, and Dell HBA350i Adapter................................................................................................... 6
Dell HBA355i Adapter......................................................................................................................................................... 7
Dell HBA355i Front..............................................................................................................................................................7
Dell HBA355e Adapter ...................................................................................................................................................... 8
Dell HBA350i MX................................................................................................................................................................. 8
Dell HBA350i Adapter.........................................................................................................................................................9
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell
HBA350i Adapter technical specifications................................................................................................................ 9
PowerEdge systems supported by Dell HBA355i Adapter...................................................................................... 10
PowerEdge systems supported by Dell HBA355i Front........................................................................................... 10
PowerEdge systems supported by Dell HBA355e Adapter..................................................................................... 10
PowerEdge systems supported by Dell HBA350i MX................................................................................................11
PowerEdge systems supported by Dell HBA350i Adapter....................................................................................... 11
Operating systems supported by Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter,
Dell HBA350i MX, and Dell HBA350i Adapter ........................................................................................................ 11
MD1400 and MD1420 enclosure support for Dell HBA355e Adapter.................................................................... 11
Port support matrix for dual path on the MD1400 and MD1420 enclosures....................................................... 12
ME484 enclosure support for Dell HBA355e Adapter.............................................................................................. 12
Port support matrix for dual path on the ME484 enclosure................................................................................... 12
External tape drive support for Dell HBA355e Adapter........................................................................................... 13
Internal tape drive support for Dell HBA355i Adapter and Dell HBA350i Adapter............................................ 13
Chapter 2: Applications supported by Dell HBA355i Adapter, Dell HBA355i Front, Dell
HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter............................................... 14
Human Interface Infrastructure Configuration Utility............................................................................................... 14
Dell OpenManage Storage Management......................................................................................................................14
The Integrated Dell Remote Access Controller and Lifecycle Controller............................................................. 14
The Command Line Interface..........................................................................................................................................14
Chapter 3: Multipath support on Dell HBA355e Adapter...............................................................15
Dell HBA multipathing using HII...................................................................................................................................... 15
Dell HBA multipathing using Windows.......................................................................................................................... 15
Dell HBA multipathing using iDRAC............................................................................................................................... 16
Dell HBA multipathing using Linux................................................................................................................................. 16
Dell HBA multipathing using VMware........................................................................................................................... 16
Chapter 4: Features of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter,
Dell HBA350i MX, and Dell HBA350i Adapter............................................................................. 17
Hardware Root of Trust................................................................................................................................................... 17
Non–RAID drives................................................................................................................................................................ 17
Event management support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter,
Dell HBA350i MX, and Dell HBA350i Adapter ........................................................................................................17
LED activity......................................................................................................................................................................... 17
Contents
Contents 3

Chapter 5: Installation and removal of cards ............................................................................... 19
Safety instructions.............................................................................................................................................................19
Before working inside your system................................................................................................................................19
Remove the Dell HBA355i Adapter ............................................................................................................................. 20
Install the Dell HBA355i Adapter....................................................................................................................................21
Remove Dell HBA355i Front...........................................................................................................................................22
Install Dell HBA355i Front............................................................................................................................................... 23
Remove the Dell HBA355e Adapter............................................................................................................................. 24
Install the Dell HBA355e Adapter..................................................................................................................................25
Connect Dell HBA355e Adapter to the storage enclosure..................................................................................... 26
Remove Dell HBA350i MX.............................................................................................................................................. 28
Install Dell HBA350i MX...................................................................................................................................................29
Remove the Dell HBA350i Adapter ............................................................................................................................. 30
Install the Dell HBA350i Adapter....................................................................................................................................31
Chapter 6: Driver support for Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e
Adapter, Dell HBA350i MX, and Dell HBA350i Adapter.............................................................. 33
Creating the device driver media.................................................................................................................................. 33
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell
HBA350i MX, and Dell HBA350i Adapter drivers from the support site................................................... 33
Download and save Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell
HBA350i MX, and Dell HBA350i Adapter drivers from the Dell Systems Service and Diagnostic
Tools .......................................................................................................................................................................... 34
Windows driver installation............................................................................................................................................. 34
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and
Dell HBA350i Adapter while newly installing the Windows Server 2016 or later.....................................34
Install Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and
Dell HBA350i Adapter driver on which the Windows Server 2016 is already installed or later............35
Update Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX,
and Dell HBA350i Adapter driver that runs on Windows Server 2016 or later........................................ 35
Linux driver installation.................................................................................................................................................... 36
Install or update a RPM driver package using the KMOD support................................................................. 36
Install or update a RPM driver package using the KMP support.....................................................................36
Load the driver while installing an operating system................................................................................................37
Chapter 7: Manage Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell
HBA350i MX, and Dell HBA350i Adapter using HII configuration utility.....................................38
Enter the HII configuration utility.................................................................................................................................. 38
Exit the HII configuration utility..................................................................................................................................... 39
Navigate to the configuration utility.............................................................................................................................39
Controller management .................................................................................................................................................. 39
View the controller properties..................................................................................................................................39
Refresh the topology..................................................................................................................................................40
Device Properties........................................................................................................................................................ 40
Chapter 8: Update the firmware of Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e
Adapter, Dell HBA350i MX, and Dell HBA350i Adapter using DUP............................................. 42
Update firmware controller using Dell Update Package (DUP)............................................................................. 42
4Contents

Chapter 9: Getting help...............................................................................................................43
Recycling or End-of-Life service information.............................................................................................................43
Contacting Dell...................................................................................................................................................................43
Receiving automated support with SupportAssist ...................................................................................................43
Chapter 10: Troubleshooting....................................................................................................... 45
Known issues......................................................................................................................................................................45
VendorID and ProductID for external tape drives............................................................................................... 45
VendorID and ProductID for internal tape drives................................................................................................ 45
System reserved partition after Windows installation........................................................................................45
Device settings in HII shows PCIe slot information ........................................................................................... 45
Intermittent RSODs appears when a faulty drive is connected to HBA .......................................................45
Selecting drive for operating system installation in legacy mode....................................................................46
Adapter configuration change message................................................................................................................ 46
Incompatible firmware image when incorrect payload is used......................................................................... 46
Additional disks displayed in the command line interface..................................................................................46
Intended branding information of the Dell HBA350i Adapter not displayed ................................................46
Firmware upgrade or downgrade from DUP is not supported on Ubuntu.....................................................47
Chapter 11: Documentation resources..........................................................................................48
Contents 5

Dell HBA355i Adapter, Dell HBA355i Front,
Dell HBA355e Adapter, Dell HBA350i MX, and
Dell HBA350i Adapter
Dell Technologies Host Bus Adapter 355i (Dell HBA355i Adapter), Dell Technologies Host Bus Adapter 350i MX (Dell HBA350i
MX), and Dell Technologies Host Bus Adapter 350i (Dell HBA350i Adapter) are non–RAID solution cards that can be used as a
boot controller and also as a data controller.
Dell Technologies Host Bus Adapter 355e(Dell HBA355e Adapter) is a non-RAID solution card that is used as a data controller by
connecting to external JBODs and tape drives.
The features of the cards include:
●All are PCIe cards with Gen 4 PCIe x eight host interfaces.
●All provide dual SAS/SATA Gen 3 device interfaces.
●Each supports both SAS and SATA drives.
●HBA355i Adapter and HBA355i Front have x16 SAS lanes for a target device and can support up to 16 drives without
expander.
●HBA350i Adapter has x8 SAS lanes for a target device and can support up to eight drives without expander.
●HBA350i MX has x8 lanes and supports up to only eight drives without expander.
●HBA355e has x16 lanes that can be connected to external target devices such as enclosures (ME484, MD1420, and
MD1400) and tape drives (LTO6/7/8).
NOTE: For the safety, regulatory, and ergonomic information that is associated with these devices, and for more
information about the Integrated Dell Remote Access Controller (iDRAC) or Lifecycle Controller (LC) remote management,
see your platform documentation.
Topics:
•Dell HBA355i Adapter
•Dell HBA355i Front
•Dell HBA355e Adapter
•Dell HBA350i MX
•Dell HBA350i Adapter
•Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter technical
specifications
•PowerEdge systems supported by Dell HBA355i Adapter
•PowerEdge systems supported by Dell HBA355i Front
•PowerEdge systems supported by Dell HBA355e Adapter
•PowerEdge systems supported by Dell HBA350i MX
•PowerEdge systems supported by Dell HBA350i Adapter
•Operating systems supported by Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and
Dell HBA350i Adapter
•MD1400 and MD1420 enclosure support for Dell HBA355e Adapter
•Port support matrix for dual path on the MD1400 and MD1420 enclosures
•ME484 enclosure support for Dell HBA355e Adapter
•Port support matrix for dual path on the ME484 enclosure
•External tape drive support for Dell HBA355e Adapter
•Internal tape drive support for Dell HBA355i Adapter and Dell HBA350i Adapter
1
6 Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter

Dell HBA355i Adapter
Figure 1. HBA355i Adapter
1. PCIe connector 2. Heatsink
3. Primary SAS connector port A 4. Secondary SAS connector port B
Dell HBA355i Front
Figure 2. Dell HBA355i Front
1. Primary SAS connector port A 2. Power connector
3. Heatsink 4. PCIe connector
5. Secondary SAS connector port B
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter 7

Dell HBA355e Adapter
Figure 3. Dell HBA355e Adapter
1. External SAS ports (port 0, port 1, port 2, and port 3)
2. PCIe connector
3. Heatsink
Dell HBA350i MX
Figure 4. Features of Dell HBA350i MX
1. Heatsink
2. PCIe connector
3. SAS connector port A
8Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter

Dell HBA350i Adapter
Figure 5. Dell HBA350i Adapter
1. Heat Sink
2. SAS connector port
3. PCIe connector
Dell HBA355i Adapter, Dell HBA355i Front, Dell
HBA355e Adapter, Dell HBA350i MX, and Dell
HBA350i Adapter technical specifications
The following table describes the card specifications of HBA355i Adapter, HBA355i Front, HBA350i MX, HBA355e Adapter, and
HBA350i Adapter:
Table 1. Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell
HBA350i Adapter specifications
Feature Dell HBA355i Adapter
and Dell HBA355i
Front
Dell HBA355e Adapter Dell HBA350i MX Dell HBA350i Adapter
Processor LSI Fusion-MPT 12
G SAS/PCIe Secure
SAS3816
LSI Fusion-MPT 12
G SAS/PCIe Secure
SAS3816
LSI Fusion-MPT 12 G SAS/PCIe
Secure SAS3808
LSI Fusion-MPT 12
G SAS/PCIe Secure
SAS3816
Drive
types
SAS, SATA, tape drives SAS, tape drives SAS, SATA SAS, SATA, tape drives
Non-RAID Yes Yes Yes Yes
Boot
support
Yes No Yes Yes
Queue
depth
7552 7552 8320 7552
NOTE: Thermal polling is enabled for SATA drives by default. For more information about configuration, see iDRAC
RACADM CLI Guide available at www.dell.com/idracmanuals.
Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter 9

PowerEdge systems supported by Dell HBA355i
Adapter
The following PowerEdge systems support the Dell HBA355i Adapter controller:
●PowerEdge R7525
●PowerEdge R750
●PowerEdge R750XS
●PowerEdge R250
●PowerEdge R350
●PowerEdge XR11
●PowerEdge XR12
●PowerEdge T150
●PowerEdge T350
PowerEdge systems supported by Dell HBA355i Front
The following PowerEdge systems support the HBA355i Front controller:
●PowerEdge R6525
●PowerEdge R7525
●PowerEdge R650
●PowerEdge R750XA
●PowerEdge R450
●PowerEdge R650XS
●PowerEdge R750XS
●PowerEdge T550
●PowerEdge R350
●PowerEdge R750
●PowerEdge R550
PowerEdge systems supported by Dell HBA355e
Adapter
The following PowerEdge systems support the Dell HBA355e Adapter controller:
●PowerEdge R6515
●PowerEdge R7515
●PowerEdge R6525
●PowerEdge R7525
●PowerEdge R640
●PowerEdge R740
●PowerEdge R740XD
●PowerEdge T640
●PowerEdge R440
●PowerEdge R540
●PowerEdge T440
●PowerEdge R6525
●PowerEdge R7525
●PowerEdge R750
●PowerEdge R650
●PowerEdge R750XA
●PowerEdge R450
●PowerEdge R550
●PowerEdge R650XS
10 Dell HBA355i Adapter, Dell HBA355i Front, Dell HBA355e Adapter, Dell HBA350i MX, and Dell HBA350i Adapter