Dell DA300 User manual

Dell USB-C Mobile Adapter
DA300
User’s Guide
Regulatory Model: DA300z

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of
Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2018 - 11
Rev. A01
Contents
What’s in the box ................................................................................4
Features ............................................................................................. 5
Front view ..................................................................................... 5
Back view ...................................................................................... 6
Using your mobile adapter .................................................................. 7
Troubleshooting ................................................................................ 12
Specications....................................................................................
Statutory information .......................................................................
Warranty ....................................................................................... 16
3
4
5
5
5
6
11
13
15
15

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of
Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2018 - 11
Rev. A01
Contents
Specifications ..................................................................................
Statutory information ......................................................................
3
What’s in the box .............................................................................
Features ..........................................................................................
Front view ...................................................................................
Back view ....................................................................................
Using your mobile adapter ...............................................................
Troubleshooting ...............................................................................
13
15
Warranty ..................................................................................... 15
11
6
5
5
5
4

What’s in the box
1 Mobile adapter
1 2
2 Documents
4
Features
1 Ethernet port 2 USB-C cable
3 USB-C port 4 USB-A port
5 Bottom section 6 Top section
Front view
1
234
5
6
5
7 HDMI port 8 VGA port
9 DisplayPort
Back view
7
8
9

What’s in the box
1 Mobile adapter
1 2
2 Documents
4
Features
1 Ethernet port 2 USB-C cable
3 USB-C port 4 USB-A port
5 Bottom section 6 Top section
Front view
1
234
5
6
5
7 HDMI port 8 VGA port
9 DisplayPort
Back view
7
8
9

Using your mobile adapter
1. Using your ngertips, hold the bottom section of the mobile adapter.
2. With the USB-C cable facing you, turn the top section to release the USB-C cable.
6
3. Connect the USB-C cable of your mobile adapter to the Thunderbolt or
USB-C (DisplayPort Alt Mode) port on your computer.
NOTE: Power delivery pass-through is not supported on the Thunderbolt
or USB-C (DisplayPort Alt Mode) port on the adapter (DA300).
7

Using your mobile adapter
1. Using your ngertips, hold the bottom section of the mobile adapter.
2. With the USB-C cable facing you, turn the top section to release the USB-C cable.
6
3. Connect the USB-C cable of your mobile adapter to the Thunderbolt or
USB-C (DisplayPort Alt Mode) port on your computer.
NOTE: Power delivery pass-through is not supported on the Thunderbolt
or USB-C (DisplayPort Alt Mode) port on the adapter (DA300).
7

4. Connect peripherals to the mobile adapter.
10 Gbps
10 Gbps
4K 4K
FHD
USB-C
USB-A
Video port
Network port
USB-C and
USB-A ports
Connect an external display or a projector.
Connect an Ethernet (RJ45) cable from a
router or a broadband modem for network
or internet access.
Connect peripherals such as keyboards, mice,
and external storage devices.
8
NOTE: The mobile adapter supports only one display at a time.
USB 3.1 Gen 2, 10 Gbps
USB-C USB-A
15 W
9
NOTE: When adapter is connected to the Thunderbolt or 15 W USB-C
(DisplayPort Alt Mode) port on your computer, the downstream USB-A
and USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.

4. Connect peripherals to the mobile adapter.
10 Gbps
10 Gbps
4K 4K
FHD
USB-C
USB-A
Video port
Network port
USB-C and
USB-A ports
Connect an external display or a projector.
Connect an Ethernet (RJ45) cable from a
router or a broadband modem for network
or internet access.
Connect peripherals such as keyboards, mice,
and external storage devices.
8
NOTE: The mobile adapter supports only one display at a time.
USB 3.1 Gen 2, 10 Gbps
USB-C USB-A
15 W
9
NOTE: When adapter is connected to the Thunderbolt or 15 W USB-C
(DisplayPort Alt Mode) port on your computer, the downstream USB-A
and USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.

7.5 W
USB-C
USB 2.0, 480 Mbps
USB-A
USB 2.0, 480 Mbps
10
NOTE: When adapter is connected to the 7.5 W USB-C (DisplayPort Alt
Mode) port on your computer, only one of the downstream USB-C or
USB-A ports will work on a rst-come-rst-serve basis with USB 2.0 (480
Mbps) data transfer rate.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.
Troubleshooting
Problems Possible solutions
The mobile adapter is
not working on the
USB-A port on your
computer
The mobile adapter is compatible only with the USB-C
port on your computer. That is, Thunderbolt port or
USB-C (DisplayPort Alt Mode) port.
Multiple displays are
not working
Utilizing all the ports at
the same time is not
working
The mobile adapter supports only single display out. You
can only connect a peripheral to the HDMI port, or
DisplayPort, or the VGA port at a time.
• If you connect the mobile adapter to a Thunderbolt or
15 W USB-C (DisplayPort Alt Mode) port on your
computer, you can use one video out port, one Ethernet
port, and two USB ports.
• If you connect the mobile adapter to a 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, you can
use one video out port, one Ethernet port, and only one
USB port.
Power Surge message
pops up when
connecting a peripheral
to the mobile adapter
• The peripheral you connected to the mobile adapter
needs more power.
• Disconnect other peripherals connected to the
mobile adapter.
• For high-power peripherals, it is recommended to
connect the peripheral to your computer directly.
Unable to read and
write to an external
SSD/HDD and optical
• Some external SSD/HDD/Optical drives require
higher power than what your mobile adapter can
support.
11
(CD/DVD/Blu-ray)
drive when connected
to the mobile adapter
• It is recommended that you connect external
SSD/HDD/Optical drive to your computer directly.

7.5 W
USB-C
USB 2.0, 480 Mbps
USB-A
USB 2.0, 480 Mbps
10
NOTE: When adapter is connected to the 7.5 W USB-C (DisplayPort Alt
Mode) port on your computer, only one of the downstream USB-C or
USB-A ports will work on a rst-come-rst-serve basis with USB 2.0 (480
Mbps) data transfer rate.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.
Troubleshooting
Problems Possible solutions
The mobile adapter is
not working on the
USB-A port on your
computer
The mobile adapter is compatible only with the USB-C
port on your computer. That is, Thunderbolt port or
USB-C (DisplayPort Alt Mode) port.
Multiple displays are
not working
Utilizing all the ports at
the same time is not
working
The mobile adapter supports only single display out. You
can only connect a peripheral to the HDMI port, or
DisplayPort, or the VGA port at a time.
• If you connect the mobile adapter to a Thunderbolt or
15 W USB-C (DisplayPort Alt Mode) port on your
computer, you can use one video out port, one Ethernet
port, and two USB ports.
• If you connect the mobile adapter to a 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, you can
use one video out port, one Ethernet port, and only one
USB port.
Power Surge message
pops up when
connecting a peripheral
to the mobile adapter
• The peripheral you connected to the mobile adapter
needs more power.
• Disconnect other peripherals connected to the
mobile adapter.
• For high-power peripherals, it is recommended to
connect the peripheral to your computer directly.
Unable to read and
write to an external
SSD/HDD and optical
• Some external SSD/HDD/Optical drives require
higher power than what your mobile adapter can
support.
11
(CD/DVD/Blu-ray)
drive when connected
to the mobile adapter
• It is recommended that you connect external
SSD/HDD/Optical drive to your computer directly.

Problems Possible solutions
12
Resolution on the
monitor is lower than
4K 60 Hz when
connected to the HDMI
or DisplayPort of your
mobile adapter
The 4K resolution at 60 Hz is supported on computers
that have DisplayPort 1.3 or later with a display that is
capable of 4K resolution at 60 Hz. On computers that
support below DisplayPort 1.3, the maximum resolution
supported is 4K at 30 Hz.
The mobile adapter is
not charging your
computer through the
USB-C port
The mobile adapter does not support Power Delivery.
The USB-C port supports only data transfer and does not
allow power supply between devices.
The mobile adapter is
not supporting MAC
address pass-through
and PXE boot
• The mobile adapter supports MAC address pass-through
and PXE boot with system BIOS support.
• If your computer's BIOS does not support MAC
address pass-through and PXE boot, the mobile
adapter will be unable to support these features.
PXE boot in
UEFI/Legacy mode is
not working
PXE boot support depends on the BIOS of your computer.
For more information, check the documentation for your
computer.
No video on the
monitor attached to the
mobile adapter
• Check the video connection cables.
• Disconnect the peripheral from the mobile adapter, wait
for 10 seconds then connect the peripheral.
Video on the attached
monitor is distorted or
corrupted
• Check the video connection cables.
• Check and update the video resolution under Control
Panel > All Control Panel Items > Display > Screen
Resolution.
Video on the attached
monitor is not displayed
in extended mode
• Change the setting under Control Panel > All Control
Panel Items > Display > Screen Resolution.
• Switch modes by pressing the Windows Key
+ P.
Specif i c ations
Upstream input
Downstream data ports
USB-C
Downstream video out ports and
resolutions supported
Single video out from one of the three
ports:
• One DisplayPort 1.4 port
(3840 x 2160 max)/60 Hz
• One HDMI 2.0 port
(3840 x 2160 max)/60 Hz
• One VGA port
(1920x1080 max)/60 Hz
LAN port LED indication • Connection: Green (solid green)
• Active link: Amber (blinking)
• One USB 3.1 Gen 2 Type-A port
• One USB 3.1 Gen 2 Type-C port
• One RJ45 port
13
NOTE: When the mobile adapter is connected to the Thunderbolt or 15 W
USB-C (DisplayPort Alt Mode) port on your computer, the USB-A and
USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.
NOTE: When the mobile adapter is connected to the 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, only one of the USB-A or
USB-C ports will work.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.
NOTE: The 4K resolution at 60 Hz is supported on computers that have
DisplayPort 1.3 or later with a display that is capable of 4K resolution at
60 Hz. On computers that support below DisplayPort 1.3, the maximum
resolution supported is 4K at 30 Hz.

Problems Possible solutions
12
Resolution on the
monitor is lower than
4K 60 Hz when
connected to the HDMI
or DisplayPort of your
mobile adapter
The 4K resolution at 60 Hz is supported on computers
that have DisplayPort 1.3 or later with a display that is
capable of 4K resolution at 60 Hz. On computers that
support below DisplayPort 1.3, the maximum resolution
supported is 4K at 30 Hz.
The mobile adapter is
not charging your
computer through the
USB-C port
The mobile adapter does not support Power Delivery.
The USB-C port supports only data transfer and does not
allow power supply between devices.
The mobile adapter is
not supporting MAC
address pass-through
and PXE boot
• The mobile adapter supports MAC address pass-through
and PXE boot with system BIOS support.
• If your computer's BIOS does not support MAC
address pass-through and PXE boot, the mobile
adapter will be unable to support these features.
PXE boot in
UEFI/Legacy mode is
not working
PXE boot support depends on the BIOS of your computer.
For more information, check the documentation for your
computer.
No video on the
monitor attached to the
mobile adapter
• Check the video connection cables.
• Disconnect the peripheral from the mobile adapter, wait
for 10 seconds then connect the peripheral.
Video on the attached
monitor is distorted or
corrupted
• Check the video connection cables.
• Check and update the video resolution under Control
Panel > All Control Panel Items > Display > Screen
Resolution.
Video on the attached
monitor is not displayed
in extended mode
• Change the setting under Control Panel > All Control
Panel Items > Display > Screen Resolution.
• Switch modes by pressing the Windows Key
+ P.
Specif i c ations
Upstream input
Downstream data ports
USB-C
Downstream video out ports and
resolutions supported
Single video out from one of the three
ports:
• One DisplayPort 1.4 port
(3840 x 2160 max)/60 Hz
• One HDMI 2.0 port
(3840 x 2160 max)/60 Hz
• One VGA port
(1920x1080 max)/60 Hz
LAN port LED indication • Connection: Green (solid green)
• Active link: Amber (blinking)
• One USB 3.1 Gen 2 Type-A port
• One USB 3.1 Gen 2 Type-C port
• One RJ45 port
13
NOTE: When the mobile adapter is connected to the Thunderbolt or 15 W
USB-C (DisplayPort Alt Mode) port on your computer, the USB-A and
USB–C ports will work at the same time with USB 3.1 Gen 2 (10 Gbps)
data transfer rate on selected Dell computers.
NOTE: When the mobile adapter is connected to the 7.5 W USB-C
(DisplayPort Alt Mode) port on your computer, only one of the USB-A or
USB-C ports will work.
For example:
• When a peripheral is connected to the USB-C port on your mobile adapter,
the USB-A will be disabled.
• When a peripheral is connected to the USB-A port on your mobile adapter,
the USB-C will be disabled.
NOTE: The 4K resolution at 60 Hz is supported on computers that have
DisplayPort 1.3 or later with a display that is capable of 4K resolution at
60 Hz. On computers that support below DisplayPort 1.3, the maximum
resolution supported is 4K at 30 Hz.

Recommended system requirements
Supported operating system
Operating temperature Product working at maximum ambient
temperature of 35°C.
• Windows 7, Windows 8, Windows 8.1,
Windows 10 (32/64 bits)
• Mac OS 10.12.6
• Chrome OS 61.0.3163.123 and
65.0.3325.209
14
Statutory information
Limited warranty and return policies
Dell-branded products carry a 1-year limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement,
which you can nd at www.dell.com/terms This document contains a binding
arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s end user contract
terms.
Dell may also provide an additional hardware warranty—full details of the Dell end
user contract and warranty terms can be found by going to www.dell.com, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link for the end user terms or the “support” link for the
warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s warranty terms. Dell
may also provide an additional hardware warranty
—full details of Dell’s warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and then
clicking the “terms and conditions” link or the “support” link for the warranty terms.
Warranty
15

Recommended system requirements
Supported operating system
Operating temperature Product working at maximum ambient
temperature of 35°C.
• Windows 7, Windows 8, Windows 8.1,
Windows 10 (32/64 bits)
• Mac OS 10.12.6
• Chrome OS 61.0.3163.123 and
65.0.3325.209
14
Statutory information
Limited warranty and return policies
Dell-branded products carry a 1-year limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement,
which you can nd at www.dell.com/terms This document contains a binding
arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s end user contract
terms.
Dell may also provide an additional hardware warranty—full details of the Dell end
user contract and warranty terms can be found by going to www.dell.com, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link for the end user terms or the “support” link for the
warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have entered
into (which will apply between you and the retailer) and Dell’s warranty terms. Dell
may also provide an additional hardware warranty
—full details of Dell’s warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and then
clicking the “terms and conditions” link or the “support” link for the warranty terms.
Warranty
15