Dell Edge Gateway 5000 Series User manual

Dell Edge Gateway
5000 Series
Service Manual
Computer Model: Dell Edge Gateway 5000
Regulatory Model: N01G
Regulatory Type: N01G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright ©2016 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
2015 - 11
Rev. A00

Contents
Before working inside your computer.....................................6
Before you begin ...............................................................................................6
Safety instructions..............................................................................................6
Recommended tools......................................................................................... 7
After working inside your computer........................................9
Technical overview................................................................... 10
System-board components............................................................................ 10
Removing the top cover...........................................................12
Procedure.........................................................................................................12
Replacing the top cover........................................................... 14
Procedure.........................................................................................................14
Removing the solid-state drive...............................................15
Prerequisites..................................................................................................... 15
Procedure.........................................................................................................15
Replacing the solid-state drive............................................... 18
Procedure.........................................................................................................18
Post-requisites................................................................................................. 18
Removing the wireless card.....................................................19
Prerequisites.....................................................................................................19
Procedure.........................................................................................................19
Replacing the wireless card.....................................................21
Procedure.........................................................................................................21
Post-requisites................................................................................................. 21
3

Removing the wireless card.................................................... 22
Prerequisites.....................................................................................................22
Procedure.........................................................................................................22
Replacing the mobile broadband card..................................24
Procedure........................................................................................................ 24
Post-requisites.................................................................................................24
Removing the coin-cell battery..............................................25
Prerequisites.....................................................................................................25
Procedure........................................................................................................ 26
Replacing the coin-cell battery.............................................. 27
Procedure.........................................................................................................27
Post-requisites................................................................................................. 27
Removing the base frame........................................................28
Prerequisites.................................................................................................... 28
Procedure........................................................................................................ 28
Replacing the base frame.........................................................33
Procedure.........................................................................................................33
Post-requisites................................................................................................. 33
Removing the DIP switch board.............................................34
Prerequisites.....................................................................................................34
Procedure........................................................................................................ 34
Replacing the DIP switch board............................................. 36
Procedure........................................................................................................ 36
Post-requisites.................................................................................................36
4

Removing the status-light board............................................37
Prerequisites.....................................................................................................37
Procedure.........................................................................................................37
Replacing the status-light board............................................39
Procedure........................................................................................................ 39
Post-requisites.................................................................................................39
Removing the system board................................................... 40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the system board....................................................45
Procedure........................................................................................................ 45
Post-requisites.................................................................................................45
Entering the Service Tag in the BIOS setup program.................................... 46
BIOS setup program..................................................................47
Overview.......................................................................................................... 47
Entering BIOS setup program....................................................................47
Clearing CMOS Settings..................................................................................48
Clearing Forgotten Passwords........................................................................48
5

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables, network cables and so
on, from your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
7 After the computer is unplugged, press and hold the power button for 5
seconds to ground the system board.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
6

WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the power source.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
7

• Flat-head screwdriver
• Plastic scribe
• Hex screwdriver
8

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, and cables you removed
before working on your computer.
3 Replace any media cards, discs, and any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
9

Technical overview
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
System-board components
1 mobile broadband connector
(MINI_CARD2) 2 wireless card connector (MINI_CARD1)
10

3 CMOS reset jumper (CMOS) 4 password reset jumper
(PASSWORD)
5 solid-state drive slot (NGf_SSD) 6 Dip Switch board connector
(SWITCH_CON)
7 status-light board (LED_CON) 8 coin-cell battery socket (3V
LITHIUM BATTERY)
11

Removing the top cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Place the system on a clean and flat surface.
2 Loosen the captive screw that secures the top cover to the system base.
1 top cover 2 captive screw
3 system base
12

3 Lift the top cover off the system base.
1 top cover 2 system base
13

Replacing the top cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Procedure
1 Slide the tabs on the top cover into the slots on the system base and snap
the top cover into place.
2 Tighten the captive screws that secures the top cover to the system base.
14

Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling
the hard drive.
CAUTION: To avoid data loss, do not remove the solid-state drive
while the computer is in sleep or on state.
Prerequisites
Remove the top cover.
Procedure
1 Remove the screws that secure the solid-state drive heat shield to the
system board.
15

2 Lift the solid-state drive heat shield of the system board.
1 screws (4) 2 solid-state drive heat
shield
3 system board
3 Using a plastic scribe, remove the screw that secures the solid-state drive
to the computer base.
16

4 Slide and remove the solid-state drive from the solid-state drive slot.
1 plastic scribe 2 screw
3 solid-state drive slot
17

Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling
the hard drive.
Procedure
1 Slide the solid-state drive into the solid-state drive slot.
2 Replace the screw that secures the solid-state drive to the system base.
3 Place the solid-state drive heat shield on the system board.
4 Replace the screws that secure the solid-state drive heat shield to the
system board.
Post-requisites
Replace the top cover.
18

Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the top cover.
Procedure
1 Remove the screws that secures the wireless-card and bracket to the
system board.
2 Remove the bracket of the system board.
3 Disconnect the antenna cables from the wireless card.
19

4 Slide and remove the wireless card out of the wireless-card slot.
1 wireless-card bracket 2 screws (2)
3 antenna cables (2) 4 wireless card
20