Dell Inspiron 17 7000 Series User manual

Inspiron 17 7000
2-in-1
Service Manual
Regulatory Model: P30E
Regulatory Type: P30E001
October 2022
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Before working inside your computer........................................................................... 9
Before you begin .................................................................................................................................................................9
Safety instructions.............................................................................................................................................................. 9
Recommended tools..........................................................................................................................................................10
Screw list............................................................................................................................................................................. 10
Chapter 2: After working inside your computer............................................................................ 12
Chapter 3: Removing the base cover............................................................................................ 13
Procedure.............................................................................................................................................................................13
Chapter 4: Replacing the base cover............................................................................................ 15
Procedure............................................................................................................................................................................ 15
Chapter 5: Removing the battery................................................................................................. 16
Prerequisites....................................................................................................................................................................... 16
Procedure............................................................................................................................................................................ 16
Chapter 6: Replacing the battery................................................................................................. 17
Procedure.............................................................................................................................................................................17
Post-requisites....................................................................................................................................................................17
Chapter 7: Removing the memory modules.................................................................................. 18
Prerequisites........................................................................................................................................................................18
Procedure.............................................................................................................................................................................18
Chapter 8: Replacing the memory modules..................................................................................20
Procedure............................................................................................................................................................................20
Post-requisites....................................................................................................................................................................21
Chapter 9: Removing the solid-state drive/Intel Optane..............................................................22
Prerequisites.......................................................................................................................................................................22
Procedure............................................................................................................................................................................22
Chapter 10: Replacing the solid-state drive/Intel Optane............................................................ 24
Procedure............................................................................................................................................................................24
Post-requisites...................................................................................................................................................................25
Chapter 11: Removing the hard drive........................................................................................... 26
Prerequisites.......................................................................................................................................................................26
Procedure............................................................................................................................................................................26
Chapter 12: Replacing the hard drive........................................................................................... 28
Contents
Contents 3

Procedure............................................................................................................................................................................28
Post-requisites...................................................................................................................................................................28
Chapter 13: Removing the coin-cell battery................................................................................. 29
Prerequisites.......................................................................................................................................................................29
Procedure............................................................................................................................................................................29
Chapter 14: Replacing the coin-cell battery................................................................................. 30
Procedure............................................................................................................................................................................30
Post-requisites...................................................................................................................................................................30
Chapter 15: Removing the wireless card.......................................................................................31
Prerequisites........................................................................................................................................................................31
Procedure.............................................................................................................................................................................31
Chapter 16: Replacing the wireless card...................................................................................... 33
Procedure............................................................................................................................................................................33
Post-requisites................................................................................................................................................................... 34
Chapter 17: Removing the speakers............................................................................................. 35
Prerequisites.......................................................................................................................................................................35
Procedure............................................................................................................................................................................35
Chapter 18: Replacing the speakers............................................................................................. 36
Procedure............................................................................................................................................................................36
Post-requisites...................................................................................................................................................................36
Chapter 19: Removing the status-light board...............................................................................37
Prerequisites....................................................................................................................................................................... 37
Procedure............................................................................................................................................................................ 37
Chapter 20: Replacing the status-light board.............................................................................. 39
Procedure............................................................................................................................................................................39
Post-requisites...................................................................................................................................................................39
Chapter 21: Removing the touchpad............................................................................................ 40
Prerequisites.......................................................................................................................................................................40
Procedure............................................................................................................................................................................40
Chapter 22: Replacing the touchpad............................................................................................42
Procedure............................................................................................................................................................................42
Post-requisites................................................................................................................................................................... 42
Chapter 23: Removing the fan..................................................................................................... 43
Prerequisites.......................................................................................................................................................................43
Procedure............................................................................................................................................................................43
Chapter 24: Replacing the fan..................................................................................................... 44
4Contents

Procedure............................................................................................................................................................................44
Post-requisites................................................................................................................................................................... 44
Chapter 25: Removing the heat sink............................................................................................45
Prerequisites.......................................................................................................................................................................45
Procedure............................................................................................................................................................................45
Chapter 26: Replacing the heat sink............................................................................................ 46
Procedure............................................................................................................................................................................46
Post-requisites...................................................................................................................................................................46
Chapter 27: Removing the power-adapter port............................................................................ 47
Prerequisites....................................................................................................................................................................... 47
Procedure............................................................................................................................................................................ 47
Chapter 28: Replacing the power-adapter port............................................................................48
Procedure............................................................................................................................................................................48
Post-requisites...................................................................................................................................................................48
Chapter 29: Removing the power and volume-buttons board....................................................... 49
Prerequisites.......................................................................................................................................................................49
Procedure............................................................................................................................................................................49
Chapter 30: Replacing the power and volume-buttons board....................................................... 51
Procedure............................................................................................................................................................................ 51
Post-requisites....................................................................................................................................................................51
Chapter 31: Removing the graphics daughter-board.................................................................... 52
Prerequisites.......................................................................................................................................................................52
Procedure............................................................................................................................................................................52
Chapter 32: Replacing the graphics daughter-board....................................................................54
Procedure............................................................................................................................................................................54
Post-requisites...................................................................................................................................................................54
Chapter 33: Removing the I/O board........................................................................................... 55
Prerequisites.......................................................................................................................................................................55
Procedure............................................................................................................................................................................55
Chapter 34: Replacing the I/O board........................................................................................... 57
Procedure............................................................................................................................................................................57
Post-requisites................................................................................................................................................................... 57
Chapter 35: Removing the display assembly................................................................................ 58
Prerequisites.......................................................................................................................................................................58
Procedure............................................................................................................................................................................58
Chapter 36: Replacing the display assembly................................................................................ 60
Contents 5

Procedure............................................................................................................................................................................60
Post-requisites...................................................................................................................................................................60
Chapter 37: Removing the system board......................................................................................61
Prerequisites....................................................................................................................................................................... 61
Procedure............................................................................................................................................................................ 61
Chapter 38: Replacing the system board..................................................................................... 65
Procedure............................................................................................................................................................................65
Post-requisites...................................................................................................................................................................65
Entering the Service Tag in the BIOS setup program..............................................................................................66
Chapter 39: Removing the keyboard............................................................................................ 67
Prerequisites.......................................................................................................................................................................67
Procedure............................................................................................................................................................................67
Chapter 40: Replacing the keyboard............................................................................................69
Procedure............................................................................................................................................................................69
Post-requisites...................................................................................................................................................................69
Chapter 41: Removing the palm rest............................................................................................ 70
Prerequisites.......................................................................................................................................................................70
Procedure............................................................................................................................................................................70
Chapter 42: Replacing the palm rest............................................................................................72
Procedure............................................................................................................................................................................ 72
Post-requisites................................................................................................................................................................... 72
Chapter 43: Removing the display panel...................................................................................... 73
Prerequisites....................................................................................................................................................................... 73
Procedure............................................................................................................................................................................ 73
Chapter 44: Replacing the display panel...................................................................................... 75
Procedure............................................................................................................................................................................75
Post-requisites................................................................................................................................................................... 75
Chapter 45: Removing the display back-cover and antenna assembly.......................................... 76
Prerequisites.......................................................................................................................................................................76
Procedure............................................................................................................................................................................76
Chapter 46: Replacing the display back-cover and antenna assembly...........................................77
Procedure............................................................................................................................................................................ 77
Post-requisites................................................................................................................................................................... 77
Chapter 47: Removing the camera............................................................................................... 78
Prerequisites....................................................................................................................................................................... 78
Procedure............................................................................................................................................................................ 78
6Contents

Chapter 48: Replacing the camera............................................................................................... 79
Procedure............................................................................................................................................................................79
Post-requisites................................................................................................................................................................... 79
Chapter 49: Removing the sensor board...................................................................................... 80
Prerequisites.......................................................................................................................................................................80
Procedure............................................................................................................................................................................80
Chapter 50: Replacing the sensor board...................................................................................... 82
Procedure............................................................................................................................................................................82
Post-requisites...................................................................................................................................................................82
Chapter 51: Removing the display cable.......................................................................................83
Prerequisites.......................................................................................................................................................................83
Procedure............................................................................................................................................................................83
Chapter 52: Replacing the display cable...................................................................................... 85
Procedure............................................................................................................................................................................85
Post-requisites...................................................................................................................................................................85
Chapter 53: Downloading drivers.................................................................................................86
Downloading the audio driver.........................................................................................................................................86
Downloading the graphics driver................................................................................................................................... 86
Downloading the USB 3.0 driver................................................................................................................................... 86
Downloading the Wi-Fi driver......................................................................................................................................... 87
Downloading the media-card reader driver.................................................................................................................87
Downloading the chipset driver..................................................................................................................................... 87
Downloading the network driver....................................................................................................................................87
Chapter 54: System setup........................................................................................................... 89
Boot Sequence...................................................................................................................................................................89
Navigation keys..................................................................................................................................................................89
System setup..................................................................................................................................................................... 90
Entering BIOS setup program........................................................................................................................................ 90
System setup options.......................................................................................................................................................90
System and setup password...........................................................................................................................................94
Assigning a system setup password....................................................................................................................... 95
Deleting or changing an existing system setup password.................................................................................95
Clearing CMOS settings............................................................................................................................................ 95
Clearing BIOS (System Setup) and System passwords.................................................................................... 96
Chapter 55: Troubleshooting....................................................................................................... 97
Updating the BIOS in Windows......................................................................................................................................97
Flashing BIOS (USB key).................................................................................................................................................97
Enabling Intel Optane memory....................................................................................................................................... 97
Disabling Intel Optane memory...................................................................................................................................... 98
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................98
Running the ePSA Diagnostics.................................................................................................................................98
Contents 7

System diagnostic lights..................................................................................................................................................99
Flea power release.......................................................................................................................................................... 100
WiFi power cycle..............................................................................................................................................................100
Chapter 56: Getting help and contacting Dell............................................................................. 101
8 Contents

Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Topics:
•Before you begin
•Safety instructions
•Recommended tools
•Screw list
Before you begin
1. Save and close all open files, and exit all open applications.
2. Shut down your computer by clicking Start > Shut down.
NOTE: If you are using a different operating system, see the Documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any memory card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
1
Before working inside your computer 9

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Recommended tools
The procedures in this document may require the following tools:
●Philips screwdriver #1
●Flat-head screwdriver
●Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest assembly M2.5x8 12
Battery Palm-rest assembly M2x3 4
Solid-state drive Palm-rest assembly M2x3 1
Hard-drive assembly Palm-rest assembly M2x3 3
Hard-drive bracket Hard drive M3x3 4
Wireless card Palm-rest assembly M2x3 1
Touchpad Palm-rest assembly M2x2 Big Head 4
Fan Palm-rest assembly M2x3 2
Power-adapter port Palm-rest assembly M2x3 1
Power and volume-buttons board Palm-rest assembly M2x3 1
Graphics daughter-board
brackets
Palm-rest assembly M2x3 4
Graphics daughter-board Palm-rest assembly M2x2 Big Head 2
I/O board Palm-rest assembly M2x3 2
10 Before working inside your computer

Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Display assembly Palm-rest assembly M2.5x6 Big Head 4
System board Palm-rest assembly M2x2 Big Head 4
Keyboard assembly Palm-rest assembly M1.2x1.4 20
Keyboard bracket Palm-rest assembly M2x2 Big Head 17
Sensor board Display-panel assembly
M2x2 Big Head
1
Touchpad Palm-rest assembly M2x2 Big Head 4
Before working inside your computer 11

After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
12 After working inside your computer

Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Close the display and turn the computer over.
2. Remove the 12 screws (M2.5x8) that secure the base cover to the palm-rest assembly.
Figure 1. Removing the screws
a. screws (12)
b. base cover
3. Using your fingertips, pry the base cover off the palm-rest assembly.
3
Removing the base cover 13

Figure 2. Removing the base cover
a. palm-rest assembly
b. base cover
14 Removing the base cover

Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
Procedure
1. Align the base cover with the palm-rest assembly and snap it into place.
2. Replace the 12 screws (M2.5x8) that secure the base cover to the palm-rest assembly.
4
Replacing the base cover 15

Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
Remove the base cover.
Procedure
1. Disconnect the battery cable from the system board.
2. Remove the four screws (M2x3) that secure the battery to the palm-rest assembly.
3. Lift the battery off the palm-rest assembly.
Figure 3. Removing the battery
1. battery cable 2. screws (4)
3. battery 4. palm-rest assembly
4. Press and hold the power button for five seconds to ground the system board.
5
16 Removing the battery

Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1. Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm-rest assembly.
3. Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
6
Replacing the battery 17

Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Prerequisites
•Procedure
Prerequisites
1. Remove the base cover.
2. Remove the battery.
Procedure
1. Lift the Mylar to access the memory module.
Figure 4. Lifting the Mylar
a. memory module
b. Mylar
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
7
18 Removing the memory modules

3. Slide and remove the memory module from the memory-module slot.
Figure 5. Removing the memory module
a. securing clips (2)
b. memory module
c. memory-module slot
Removing the memory modules 19

Replacing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Topics:
•Procedure
•Post-requisites
Procedure
1. Lift the Mylar to access the memory-module slot.
2. Align the notch on the memory module with the tab on the memory-module slot.
3. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Figure 6. Replacing the memory module
1. memory module 2. memory-module slot
3. notch 4. tab
8
20 Replacing the memory modules