Dell Vostro 3300 User manual

Dell Latitude 3300
Owner's Manual
Regulatory Model: P95G
Regulatory Type: P95G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2019 - 01
Rev. A00

Contents
1 Welcome - Getting Started.............................................................................................................................8
2 Welcome - Getting Started............................................................................................................................9
Product overview...............................................................................................................................................................9
Chassis Overview............................................................................................................................................................. 10
Base view.....................................................................................................................................................................10
Left view.......................................................................................................................................................................11
Right view.....................................................................................................................................................................11
Front view....................................................................................................................................................................12
Product Comparison.........................................................................................................................................................12
3 Technical Specications............................................................................................................................... 14
Processor...........................................................................................................................................................................14
Memory..............................................................................................................................................................................14
Storage...............................................................................................................................................................................15
System board connectors................................................................................................................................................15
Media card-reader............................................................................................................................................................ 15
Audio.................................................................................................................................................................................. 15
Integrated graphics...........................................................................................................................................................16
Camera...............................................................................................................................................................................16
Communication................................................................................................................................................................. 16
Wireless.............................................................................................................................................................................. 17
Ports and connectors.......................................................................................................................................................17
Display................................................................................................................................................................................ 17
Keyboard............................................................................................................................................................................18
Touchpad........................................................................................................................................................................... 18
Operating system..............................................................................................................................................................19
Battery............................................................................................................................................................................... 19
Power adapter..................................................................................................................................................................20
Dimensions and weight................................................................................................................................................... 20
Computer environment.................................................................................................................................................... 21
Security..............................................................................................................................................................................21
Security Software.............................................................................................................................................................21
4 Technology and components........................................................................................................................23
Using your computer....................................................................................................................................................... 23
Keyboard shortcuts..........................................................................................................................................................23
UEFI BIOS......................................................................................................................................................................... 24
Important InformationPortables Technology Dell Command Congure toolkit.................................................. 24
DDR4................................................................................................................................................................................. 25
DDR4 Details...............................................................................................................................................................25
Memory Errors........................................................................................................................................................... 26
Memory features........................................................................................................................................................26
Contents 3

Graphics options...............................................................................................................................................................27
Integrated graphics controller...................................................................................................................................27
Solid state drive (SSD).................................................................................................................................................... 28
128/256 GB M.2 2230 PCIe SSD (Class 35)......................................................................................................... 28
64 GB eMMC 5.1 SSD............................................................................................................................................... 29
HDMI 1.4a..........................................................................................................................................................................29
HDMI 1.4a Features....................................................................................................................................................29
Advantages of HDMI................................................................................................................................................. 30
Battery Specications..................................................................................................................................................... 30
What is ExpressCharge ?What is BATTMAN?...................................................................................................... 30
USB features.................................................................................................................................................................... 30
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................31
Speed........................................................................................................................................................................... 31
Applications.................................................................................................................................................................32
Compatibility...............................................................................................................................................................32
USB Type-C...................................................................................................................................................................... 32
Alternate Mode...........................................................................................................................................................32
USB Power Delivery.................................................................................................................................................. 33
USB Type-C and USB 3.1.......................................................................................................................................... 33
Media Card Readers........................................................................................................................................................ 33
Software and Troubleshooting....................................................................................................................................... 34
Downloading Windows drivers................................................................................................................................. 34
Intel HD Graphics drivers.......................................................................................................................................... 34
Chipsets...................................................................................................................................................................... 34
Processor.................................................................................................................................................................... 36
Verifying system memory in system setup BIOS................................................................................................... 38
Display......................................................................................................................................................................... 38
Troubleshooting Touchpad........................................................................................................................................42
Realtek HD audio drivers...........................................................................................................................................43
Camera features.........................................................................................................................................................44
Hard drive options......................................................................................................................................................46
Dell Command Congure.......................................................................................................................................... 47
Turning o your computer.............................................................................................................................................. 50
Turning o your computertablet tablet— Windows............................................................................................. 50
5 Disassembly and reassembly........................................................................................................................ 51
Safety instructions............................................................................................................................................................51
Before working inside your computer...................................................................................................................... 51
Safety Precautions.....................................................................................................................................................52
After working inside your computer........................................................................................................................ 58
Screw List......................................................................................................................................................................... 58
Recommended tools..................................................................................................................................................59
microSD card....................................................................................................................................................................59
Installing the microSD card.......................................................................................................................................59
Removing the microSD card.....................................................................................................................................59
Base Cover....................................................................................................................................................................... 59
Removing the base cover......................................................................................................................................... 59
4Contents

Installing the base cover............................................................................................................................................ 61
Battery...............................................................................................................................................................................63
Removing the battery................................................................................................................................................63
Installing the battery..................................................................................................................................................65
Coin Cell............................................................................................................................................................................ 68
Removing the coin cell.............................................................................................................................................. 68
Installing the coin cell.................................................................................................................................................68
Memory Module...............................................................................................................................................................69
Removing the memory module................................................................................................................................ 69
Installing the memory module...................................................................................................................................70
Solid state drive (SSD).....................................................................................................................................................71
Removing the SSD..................................................................................................................................................... 71
Installing the SSD........................................................................................................................................................71
SSD bracket......................................................................................................................................................................72
Removing the SSD bracket.......................................................................................................................................72
Installing the SSD bracket.........................................................................................................................................73
Keyboard............................................................................................................................................................................74
Removing the keyboard.............................................................................................................................................74
Installing the keyboard...............................................................................................................................................78
Touch pad..........................................................................................................................................................................82
Removing the touch pad...........................................................................................................................................82
Installing the touch pad............................................................................................................................................. 85
Speakers............................................................................................................................................................................88
Removing the speakers.............................................................................................................................................88
Installing the speakers............................................................................................................................................... 89
I-O Daughterboard...........................................................................................................................................................90
Removing the I-O daughterboard............................................................................................................................90
Installing the I-O daughterboard.............................................................................................................................. 92
Dc-in cable........................................................................................................................................................................93
Removing the DC-in cable........................................................................................................................................93
Installing the DC-in cable.......................................................................................................................................... 94
Heat sink........................................................................................................................................................................... 95
Removing the heatsink..............................................................................................................................................95
Installing the heatsink................................................................................................................................................ 96
System Fan....................................................................................................................................................................... 97
Removing the system fan......................................................................................................................................... 97
Installing the system fan........................................................................................................................................... 98
WLAN Card...................................................................................................................................................................... 99
Removing the WLAN card........................................................................................................................................99
Installing the WLAN card.........................................................................................................................................100
Display assembly..............................................................................................................................................................101
Removing the display assembly...............................................................................................................................101
Installing the display assembly................................................................................................................................ 104
Display bezel....................................................................................................................................................................106
Removing the display bezel.....................................................................................................................................106
Installing the display bezel........................................................................................................................................107
Camera microphone module......................................................................................................................................... 109
Contents 5

Removing the camera-microphone module..........................................................................................................109
Installing the camera-microphone module ............................................................................................................ 110
LCD panel..........................................................................................................................................................................111
Removing the LCD panel.......................................................................................................................................... 111
Installing the LCD panel............................................................................................................................................ 112
eDP cable......................................................................................................................................................................... 114
Removing the eDP cable..........................................................................................................................................114
Installing the eDP cable............................................................................................................................................ 115
Display hinges.................................................................................................................................................................. 116
Removing the display hinges................................................................................................................................... 116
Installing the display hinges...................................................................................................................................... 117
Display back cover.......................................................................................................................................................... 118
System board...................................................................................................................................................................119
Removing the system board.................................................................................................................................... 119
Installing the system board......................................................................................................................................122
Palmrest...........................................................................................................................................................................124
6 System setup............................................................................................................................................. 126
Boot menu.......................................................................................................................................................................126
Navigation keys...............................................................................................................................................................126
System setup options.....................................................................................................................................................127
General options......................................................................................................................................................... 127
System conguration............................................................................................................................................... 128
Video screen options................................................................................................................................................129
Security......................................................................................................................................................................129
Secure boot...............................................................................................................................................................132
Intel Software Guard Extensions options.............................................................................................................. 132
Performance..............................................................................................................................................................133
Power management................................................................................................................................................. 133
Post behavior............................................................................................................................................................ 135
Virtualization support...............................................................................................................................................136
Wireless options........................................................................................................................................................136
Maintenance..............................................................................................................................................................137
System logs............................................................................................................................................................... 137
SupportAssist System Resolution.......................................................................................................................... 138
Boot Sequence............................................................................................................................................................... 139
Updating the BIOS in Windows ................................................................................................................................... 139
Updating BIOS on systems with BitLocker enabled.............................................................................................140
Updating your system BIOS using a USB ash drive...........................................................................................140
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................ 141
System and setup password..........................................................................................................................................141
Assigning a system setup password....................................................................................................................... 141
Deleting or changing an existing system setup password....................................................................................141
7 Diagnostics.................................................................................................................................................143
Battery Status Lights..................................................................................................................................................... 143
Wi-Fi power cycle...........................................................................................................................................................143
6Contents

Diagnostic LEDs..............................................................................................................................................................144
M-BIST.............................................................................................................................................................................144
How to run M-BIST..................................................................................................................................................144
Self-Heal.......................................................................................................................................................................... 145
Course Introduction..................................................................................................................................................145
Self-Heal Instruction................................................................................................................................................ 145
Supported Latitude Models.....................................................................................................................................145
BIOS recovery.................................................................................................................................................................146
Rollback BIOS feature..............................................................................................................................................146
BIOS recovery using hard drive.............................................................................................................................. 146
BIOS recovery using USB key.................................................................................................................................147
LCD Built-in Self Test .................................................................................................................................................... 147
Overview : LCD Built-in Self Test (BIST) ..............................................................................................................147
How to invoke LCD BIST Test.................................................................................................................................148
ePSA Diagnostics........................................................................................................................................................... 148
Running ePSA diagnostics.......................................................................................................................................148
ePSA User Interface.................................................................................................................................................148
To run test on specic device or run a specic test............................................................................................ 150
ePSA Error Messages..............................................................................................................................................150
Validation Tools ......................................................................................................................................................... 151
8 Getting help............................................................................................................................................... 158
Contacting Dell............................................................................................................................................................... 158
Contents 7

Welcome - Getting Started
The eld service manual enables the support function and the eld technicians to accurately and eectively resolve customer inquiries and
technical issues with necessary information, to support the new Latitude 5000 and 7000 series system (Latitude 5420 54247424 Rugged
Extreme).The document informs the eld service technicians of the proper steps for replacing hardware and also gives an overview of the
system BIOS, features, and safety precautions.
Table 1. Getting started
RTS date 10/23/2018
Contacting Dell To contact Dell regarding issues with this reference material,
mailto:[email protected]
1
8 Welcome - Getting Started

Welcome - Getting Started
Product overview
The new Dell Latiude 3300 is next in line to the generation of Latitude 3000 series. This series delivers the highest levels of performance,
newest technologies, high levels of congurability, and premium industrial design to students that run specic applications as part of their
daily activities. It provides a larger screen and more powerful processor (up to Intel Kaby Lake R Core i5) enabling students to create while
also providing a low price point that education customers can aord.
Dell Latiude 3300 is a versatile solution that packs the power and performance of a workstation into a class leading portable form factor.
The Dell Latitude 3300 is the successor of the Dell Latitude 3380.
The Dell Latitude 3300 is the most powerful and feature-rich rugged notebook, that gives users desktop replacement performance in a
mobile form factor. The new Latitude 3300 for education delivers the most versatile solution, with best-in-class durability, empowering
students to learn.
Features:
• Kaby Lake U and Kaby Lake R
• 100% SSD, no spinning Hard Drive
• 13.3” HD/FHD Non-touch/touch displays
• 3-cell 42Whr and 4-cell 56Whr batteries
• I/O: 2xUSB3.0, HDMI, micro SD 3.0, upsell 1xUSB-C
• Type-C port with Power Delivery (Optional with non-celeron base)
2
Welcome - Getting Started 9

Chassis Overview
This chapter consists of the product view features along with technical specications. The chassis overview features calls out the dierent
ports, connectors, and components available in the computer.
Base view
1 System fan vent 2 Heatsink vent
3 SSD vent 4 Service tag
5 Speakers
10 Welcome - Getting Started

Left view
1 Power connector 2 USB Type-C port
3 Network port 4 HDMI port
5 USB 3.0 port
Right view
1Audio port 2 Battery status light
3 microSD port 4 USB 3.0 port
5 Wedge-shaped lock slot
Welcome - Getting Started 11

Front view
1 Camera 2 Camera status light
3 Microphone 4 LCD Panel
Product Comparison
Table 2. Product comparison with predecessor model
Latitude 3380 Latiude 3300
Processor 6th Generation (Skylake)
• Intel Core i3-6006U Processor
7th Generation (Kaby Lake)
• Intel Celeron Processor 3865U
• Intel Pentium Processor 4415U
• Intel Core i5-7200U Processor
7th Generation (Kaby Lake U)
• Intel Pentium Processor 4415U
• Intel Celeron Processor 3865U
• Intel Core i3-7020U
8th Generation (Kaby Lake R)
• Intel Core i5-8250U
Chipset Intel Sky lake and Kaby lake (integrated with
processor)
Intel Kaby lake U and R(integrated with
processor)
12 Welcome - Getting Started

Latitude 3380 Latiude 3300
Memory DDR4 2133 MHz; one SoDIMM slots
supporting up to 8 GB
One DDR4 SoDIMM slots supporting up to
16 GB
• KBL-U: 2133 MHz
• KBL-R: 2400 MHz
Storage • 500 GB 2.5 HDD 7200 RPM
• 128 GB/256 GB SSD 2.5” 7 mm SATA
Class 20
• PCIe 2230 M.2 SSD
• SATA M.2 2242 M.2 eMMC
Graphics Integrated Intel HD Graphics • Intel HD Graphics 610
• Intel HD Graphics 620
• Intel UHD Graphics 620
Audio Realtek ALC3246 Controller Realtek ALC3246 Controller
Communication • Integrated Intel i219 10/100/1000 Mb/s
Ethernet
• Wi-Fi 802.11ac with Bluetooth 4.2
• WWAN 4G LTE Full Mini Card (optional)
• Integrated Realtek RTL8111HSD
10/100/1000 Mb/s Ethernet
• WiFi Intel Dual Band Wireless-AC 8265
• WiFi Qualcomm® QCA61x4A Card
I/O connectors • Three USB 3.0 ports(One with
PowerShare)
• HDMI 1.4
• One RJ-45 NIC port
• One microphone/stereo headphone/
speakers connector
• one micro-SIM slot
• Two USB 3.1 Gen 1 Type-A port
• One USB 3.1 Gen 1 Type-C port (except
Celeron sku)
• One RJ-45 NIC connector
• Universal audio jack
• HDMI 1.4 a
Operating system • Windows 10 Pro 64 bit
• Windows 10 Home 64 bit
• Windows 10 Home (64 bit)
• Windows 10 Professional (64 bit)
• Windows 10 Professional S mode
• Windows 10 Professional Embedded
(OEM customers only)
• Ubuntu 16.04 LTS (64bit)
BIOS UEFI BIOS UEFI BIOS
AC adapter • 65 W adapter, 7.4 mm barrel • 65 W Barrel Type, 7.4 mm barrel
• USB Type-C with PD (Optional with non
Celeron base)
Battery • 56 Whr (4 cell) Prismatic with
ExpressCharge
• 56 Whr (4 cell) Long lifecycle Prismatic
Battery
• 42 WHr "smart" lithium-ion 3 cell battery
• 56 WHr "smart" lithium-ion 4 cell battery
Weight
(Pounds/Kilogram)
Starting 3.59 lb (1.62 kg) Starting 3.52 lb (1.59 kg)
Welcome - Getting Started 13

Technical Specications
Processor
NOTE: Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by region/
country.
Table 3. Processor specications
Type Type UMA Graphics
Intel Core i3 - 7020 U
(15 W, 3 M cache, 2.3 GHz)
Kaby Lake Intel HD Graphic 620
Intel Celeron Processor 3865 U
(15 W, 2 M cache, 1.80 GHz)
Intel HD Graphic 610
Intel Pentium Processor 4415 U
(15 W, 2 M cache, 2.3 GHz)
Intel HD Graphic 610
Intel Core i5-8250 U
(15 W, 6 M cache, 1.6 GHz)
Kaby Lake R Intel UHD Graphic 620
Memory
Table 4. Memory specications
Memory specication
Minimum memory conguration 4 GB
Maximum memory conguration 16 GB
Number of slots 1 SODIMM
Maximum memory supported per slot 16 GB
Memory options • 4 GB - 1 x 4 GB
• 8 GB- 1 x 8 GB
• 16 GB - 1 x 16 GB
Type DDR4
Speed • KBL-U: 2133 MHz
• KBL-R: 2400 MHz
3
14 Technical Specications

Storage
Table 5. Storage specications
Type Form factor Interface Capacity
M.2 SSD 2230 PCIe 128 GB/256 GB
M.2 eMMC 2242 SATA 64 GB
System board connectors
Table 6. System board connectors
System board connectors
M.2 Connectors Two (2230/2242 Key-M, 2230 Key-A)
Media card-reader
Table 7. Media-card reader specications
Media card-reader
Type microSD card slot
Supported cards • SD
• SDHC
• SDXC
Audio
Table 8. Following are the audio specications
Audio specications
Controller Realtek ALC3246
Type Four-channel high-denition audio
Speakers Two (Directional speakers)
Interface • Universal audio jack
• High quality speakers
• Single microphone
• Stereo headset/mic combo
Internal speaker amplier 2 W (RMS) per channel
Technical Specications 15

Integrated graphics
Table 9. Integrated graphics specications
Controller Type CPU
Dependency
Graphics
memory type
Capacity External display
support
Maximum
resolution
Intel HD
Graphics 620
UMA Intel Core i3 -
7020 U
Integrated Shared system
memory • HDMI 1.4 a
DisplayPort via
Type-C
4096 × 2304
Intel UHD
Graphics 620
UMA Intel Core i5
-8250 U
Integrated Shared system
memory • HDMI 1.4 a
DisplayPort via
Type-C
4096 × 2304
Intel HD
Graphics 610
UMA Intel Celeron
3865 U/
Pentium 4415 U
Integrated Shared system
memory • HDMI 1.4 a
DisplayPort via
Type-C
4096 × 2304
NOTE: Celeron CPU sku does not have the Type-C port
Camera
Table 10. Camera specications
Specications
Resolution Camera:
• Still image: 0.92 megapixels
• Video: 1280 x 720 at 30 fps
Diagonal viewing angle • Camera - 78.6 degree (optical FOV) / 83.5 degree (ME FOV)
Communication
Table 11. Communication specications
Communications specications
Network adapter Integrated Realtek RTL8111HSD 10/100/1000 Mb/s Ethernet
(RJ-45 )
16 Technical Specications

Wireless
Table 12. Wireless specications
Wireless specications
Intel Dual Band Wireless-AC 8265 802.11AC 2 x 2 Wi-Fi + BT 4.2 LE M.2 Wireless Card
Qualcomm® QCA61x4A 802.11ac MU-MIMO Dual Band (2 x 2) Wi-Fi + Bluetooth 4.2 LE M.2 Wireless Card
Ports and connectors
Table 13. Following are ports and connectors specications
Ports and connectors specications
Memory card reader microSD 3.0 memory card reader
USB • Two USB 3.1 Gen 1 Type-A port
• One USB 3.1 Gen 1 Type-C port (except Celeron sku)
Security Wedge-lock slot
Audio • Universal audio jack
• Single microphone
Video • HDMI 1.4 a
• DisplayPort through Type-C port
Network adapter One RJ-45 connector
Display
Table 14. Following are the display specications
Display specications
Type • 13.3-inch FHD WVA (1920 x 1080) True-life (16:9) WLED touch
screen
• 13.3 inch-HD (1366 x 768) Anti-glare (16:9) WLED non-touch
screen
Height (Active area) FHD: 165.24 mm
HD: 164.97 mm
Width (Active area) FHD: 293.76 mm
HD: 293.42 mm
Diagonal FHD: 337.044 mm (13.3 inch)
Technical Specications 17

Display specications
HD: 336.616 mm (13.3 inch)
Luminance/Brightness (typical) 220 nits
Refresh rate 60 Hz
Horizontal viewing angle (min) FHD: +/- 80
HD: +/- 40
Vertical viewing angle (min) FHD: +/- 80
HD: +10/- 40
Keyboard
Table 15. Keyboard specications
Keyboard specications
Number of keys • 82 Keys (U.S.A.)
• 83 Keys (U.K.)
• 86 Keys (Japan)
• 84 Keys (Brazil)
Size Compressed
• X= 19.05 mm key pitch
• Y= 18.05 mm key pitch
Backlit keyboard None
Layout U.S.A./U.K./Japan/Brazil
Touchpad
Table 16. Touchpad specications
Specications
Resolution • Horizontal: 3220
• Vertical: 1952
Dimensions • Width: 4.13 inch (105 mm)
• Height: 2.56 inch (65 mm)
Multi-touch Supports up to 5 ngers
NOTE: Gesture support is dependent on operating system
18 Technical Specications

Operating system
Table 17. Operating system
Operating system
Operating systems supported • Windows 10 Home (64 bit)
• Windows 10 Professional (64 bit)
• Windows 10 Professional S mode
• Windows 10 Professional Embedded (OEM customers only)
• Ubuntu 16.04 LTS (64 bit)
Battery
Table 18. Battery specications
Battery specications
Type • 42 WHr "smart" lithium-ion 3 cell battery
• 56 WHr "smart" lithium-ion 4 cell battery
Dimension 1 42 WHr "smart" lithium-ion
• Height: 5.9 mm (0.23 inch)
• Width: 97.15 mm (3.82 inch)
• Depth: 184.15 mm (7.25 inch)
• Weight: 0.2 Kg (0.44 lb)
2 56 WHr "smart" lithium-ion
• Height: 5.9 mm (0.23 inch)
• Width: 98.20 mm (3.87 inch)
• Depth: 233.37 mm (9.19 inch)
• Weight: 0.25 Kg (0.55 lb)
Voltage • 42 WHr - 11.40 VDC
• 56 WHr - 11.40 VDC
Life span 42 WHr-One year warranty for 300 cycles discharge/charge cycles
56 WHr- Three year warranty for 1000 cycles discharge/charge
cycles
Charging time when the computer is o (approximate) Express Charge Mode
0~15 °C : 4 hours
16~45 °C : 2 hours
46~60 °C : 2 hours
Standard Mode
0~15 °C : 4 hours
16~60 °C : 3 hours
Technical Specications 19

Battery specications
46~60 °C : 3 hours
Operating time Varies depending on operating conditions and can signicantly
reduce under certain power-intensive conditions
Temperature range: Operating 0 °C to 35 °C (32 °F to 95 °F)
Charge: 0 °C to 50 °C (32 °F to 122 °F)
Discharge: 0 °C to 70 °C (32 °F to 158 °F)
Temperature range: Storage - 20 °C to 65 °C (- 4 °F to 149 °F)
Coin-cell battery CR2032
Power adapter
Table 19. Power adapter specications
The following table lists power adapter specications
Type • 65 W Barrel Type
• Upsell Type-C Adapter
Input Voltage 100 VAC to 240 VAC
Input current (maximum) 2.5 A
Input frequency 50 Hz to 60 Hz
Output current 3.34 A
Rated output voltage 19.5 VDC
Temperature range (Operating) 0 ºC to 40 ºC (32 ºF to 104 ºF)
Temperature range (Non-Operating) 40 ºC to 70 ºC (-40 ºF to 158 ºF)
Dimensions and weight
Table 20. Dimensions and weight
Dimensions and weight
Height Front height - 0.88 inch (22.3 mm)
Back height - 0.88 inch (22.3 mm)
Width 12.98 inch (329.6 mm)
Depth 9.07 inch (230.45 mm)
Weight Starting 3.52 lb (1.59 kg)
20 Technical Specications