Dell 810 User manual

Dell™ PowerEdge™ R810
Hardware Owner’s
Manual
Regulatory Model: E05S
Regulatory Type: E05S001
book.book Page 1 Thursday, February 18, 2010 2:06 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
ReproductionofthesematerialsinanymannerwhatsoeverwithoutthewrittenpermissionofDellInc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
MicrosoftandWindowsServerareeithertrademarksorregisteredtrademarksofMicrosoftCorporation
in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model: E05S
Regulatory Type: E05S001
February 2010 Rev. A00
book.book Page 2 Thursday, February 18, 2010 2:06 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 17
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 18
Guidelines for Connecting External Devices . . . . . . 20
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 20
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
LCD Status Messages . . . . . . . . . . . . . . . . . . 22
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 40
Warning Messages . . . . . . . . . . . . . . . . . . . 57
Diagnostics Messages . . . . . . . . . . . . . . . . . 58
Alert Messages . . . . . . . . . . . . . . . . . . . . . 58
book.book Page 3 Thursday, February 18, 2010 2:06 PM

4Contents
Other Information You May Need . . . . . . . . . . . . 58
2 Using the System Setup Program
and UEFI Boot Manager . . . . . . . . . . . . . 59
Choosing the System Boot Mode . . . . . . . . . . . . 59
Entering the System Setup Program . . . . . . . . . . . 60
Responding to Error Messages. . . . . . . . . . . 60
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 60
System Setup Options . . . . . . . . . . . . . . . . . . 61
Main Screen . . . . . . . . . . . . . . . . . . . . 61
Memory Settings Screen . . . . . . . . . . . . . . 63
Processor Settings Screen . . . . . . . . . . . . . 64
SATA Settings Screen. . . . . . . . . . . . . . . . 65
Boot Settings Screen . . . . . . . . . . . . . . . . 65
Integrated Devices Screen . . . . . . . . . . . . . 66
PCI IRQ Assignments Screen . . . . . . . . . . . . 67
Serial Communication Screen . . . . . . . . . . . 67
Embedded Server Management Screen . . . . . . 68
Power Management Screen . . . . . . . . . . . . 69
System Security Screen . . . . . . . . . . . . . . 70
Exit Screen . . . . . . . . . . . . . . . . . . . . . 72
Entering the UEFI Boot Manager. . . . . . . . . . . . . 72
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . . 72
UEFI Boot Manager Screen. . . . . . . . . . . . . 73
UEFI Boot Settings Screen . . . . . . . . . . . . . 74
System Utilities Screen . . . . . . . . . . . . . . . 74
System and Setup Password Features. . . . . . . . . . 74
Using the System Password . . . . . . . . . . . . 75
book.book Page 4 Thursday, February 18, 2010 2:06 PM

Contents 5
Using the Setup Password . . . . . . . . . . . . . 77
Embedded System Management . . . . . . . . . . . . 78
iDRAC6 Configuration Utility . . . . . . . . . . . . . . 79
Entering the iDRAC6 Configuration Utility . . . . . 79
3 Installing System Components . . . . . . . . 81
Recommended Tools. . . . . . . . . . . . . . . . . . . 81
Inside the System . . . . . . . . . . . . . . . . . . . . 81
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 83
Removing the Front Bezel . . . . . . . . . . . . . 83
Installing the Front Bezel . . . . . . . . . . . . . . 83
Opening and Closing the System . . . . . . . . . . . . 84
Opening the System . . . . . . . . . . . . . . . . 84
Closing the System . . . . . . . . . . . . . . . . . 85
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 86
Removing a Hard-Drive Blank . . . . . . . . . . . 86
Installing a Hard-Drive Blank. . . . . . . . . . . . 87
Removing a Hard-Drive Carrier. . . . . . . . . . . 87
Installing a Hard-Drive Carrier . . . . . . . . . . . 89
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 91
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 91
Removing an Optical Drive . . . . . . . . . . . . . 91
Installing an Optical Drive . . . . . . . . . . . . . 93
Power Supplies . . . . . . . . . . . . . . . . . . . . . 94
book.book Page 5 Thursday, February 18, 2010 2:06 PM

6Contents
Removing a Power Supply . . . . . . . . . . . . . 94
Installing a Power Supply. . . . . . . . . . . . . . 95
Removing the Power Supply Blank . . . . . . . . . 96
Installing the Power Supply Blank . . . . . . . . . 96
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 96
Removing the Cooling Shroud . . . . . . . . . . . 96
Installing the Cooling Shroud . . . . . . . . . . . . 97
Front-Chassis Assembly . . . . . . . . . . . . . . . . . 98
Sliding the Front-Chassis Assembly . . . . . . . . 98
System Memory . . . . . . . . . . . . . . . . . . . . 100
General Memory Module
Installation Guidelines . . . . . . . . . . . . . . 100
Installing Memory Modules. . . . . . . . . . . . 105
Removing Memory Modules . . . . . . . . . . . 107
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 108
Removing a Cooling Fan . . . . . . . . . . . . . 108
Installing a Cooling Fan . . . . . . . . . . . . . . 110
Removing the Cooling Fan Assembly . . . . . . . 110
Installing the Cooling Fan Assembly . . . . . . . 111
Internal USB Memory Key . . . . . . . . . . . . . . . 112
Internal NIC Hardware Key . . . . . . . . . . . . . . 113
Expansion Cards and Expansion-Card Risers . . . . . 114
Expansion Card Installation Guidelines. . . . . . 114
Installing an Expansion Card . . . . . . . . . . . 116
Removing an Expansion Card. . . . . . . . . . . 118
Expansion-Card Risers. . . . . . . . . . . . . . . . . 119
Removing Expansion-Card Riser 1 . . . . . . . . 119
Installing Expansion-Card Riser 1. . . . . . . . . 121
book.book Page 6 Thursday, February 18, 2010 2:06 PM

Contents 7
Removing Expansion-Card Riser 2 . . . . . . . . . 121
Installing Expansion-Card Riser 2 . . . . . . . . . 122
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 123
Installing an iDRAC6 Enterprise Card . . . . . . . 123
Removing an iDRAC6 Enterprise Card . . . . . . . 125
Integrated Storage Controller Card . . . . . . . . . . . 125
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 126
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 128
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 128
Installing a VFlash Media Card . . . . . . . . . . . 128
Removing a VFlash Media Card . . . . . . . . . . 129
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 129
Removing a RAID Battery. . . . . . . . . . . . . . 129
Installing the RAID Battery . . . . . . . . . . . . . 130
Internal Dual SD Module (Optional). . . . . . . . . . . 131
Removing the Internal Dual SD Module . . . . . . 131
Installing the Internal Dual SD Module. . . . . . . 132
Processors . . . . . . . . . . . . . . . . . . . . . . . . 133
Removing a Processor . . . . . . . . . . . . . . . 134
Installing a Processor . . . . . . . . . . . . . . . 138
FlexMem Bridge . . . . . . . . . . . . . . . . . . . . . 141
Installing a FlexMem Bridge . . . . . . . . . . . . 141
Removing a FlexMem Bridge . . . . . . . . . . . . 143
System Battery . . . . . . . . . . . . . . . . . . . . . . 144
Replacing the System Battery . . . . . . . . . . . 144
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 146
book.book Page 7 Thursday, February 18, 2010 2:06 PM

8Contents
Removing the SAS Backplane . . . . . . . . . . 146
Installing the SAS Backplane. . . . . . . . . . . 148
Power Distribution Board . . . . . . . . . . . . . . . 149
Removing the Power Distribution Board . . . . . 149
Replacing the Power Distribution Board . . . . . 151
Control Panel Assembly . . . . . . . . . . . . . . . . 152
Removing the Control Panel
Display Module . . . . . . . . . . . . . . . . . . 152
Installing the Control Panel
Display Module . . . . . . . . . . . . . . . . . . 152
Removing the Control Panel Board . . . . . . . . 154
Installing the Control Panel Board . . . . . . . . 154
System Board Assembly . . . . . . . . . . . . . . . . 155
Removing the System Board Assembly. . . . . . 155
Installing the System Board Assembly . . . . . . 158
4 Troubleshooting Your System . . . . . . . . 161
Safety First—For You and Your System . . . . . . . . 161
Troubleshooting System Startup Failure. . . . . . . . 161
Troubleshooting External Connections . . . . . . . . 161
Troubleshooting the Video Subsystem. . . . . . . . . 162
Troubleshooting a USB Device . . . . . . . . . . . . 162
Troubleshooting a Serial I/O Device. . . . . . . . . . 163
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 163
Troubleshooting a Wet System. . . . . . . . . . . . . 164
Troubleshooting a Damaged System. . . . . . . . . . 165
book.book Page 8 Thursday, February 18, 2010 2:06 PM

Contents 9
Troubleshooting the System Battery. . . . . . . . . . . 166
Troubleshooting Power Supplies . . . . . . . . . . . . 167
Troubleshooting System Cooling Problems . . . . . . . 167
Troubleshooting a Fan . . . . . . . . . . . . . . . 168
Troubleshooting System Memory . . . . . . . . . . . . 169
Troubleshooting an Internal USB Key . . . . . . . . . . 171
Troubleshooting an SD Card . . . . . . . . . . . . . . . 172
Troubleshooting an Optical Drive . . . . . . . . . . . . 173
Troubleshooting a Tape Backup Unit . . . . . . . . . . 174
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 174
Troubleshooting a Storage Controller . . . . . . . . . . 176
Troubleshooting Expansion Cards. . . . . . . . . . . . 177
Troubleshooting the Processors. . . . . . . . . . . . . 178
5 Running the System Diagnostics . . . . . . 181
Using Online Diagnostics . . . . . . . . . . . . . . . . 181
Embedded System Diagnostics Features . . . . . . . . 181
When to Use the Embedded System Diagnostics . . . . 182
Running the Embedded System Diagnostics . . . . . . 182
System Diagnostics Testing Options . . . . . . . . . . 182
Using the Custom Test Options . . . . . . . . . . . . . 183
Selecting Devices for Testing . . . . . . . . . . . 183
Selecting Diagnostics Options . . . . . . . . . . . 183
book.book Page 9 Thursday, February 18, 2010 2:06 PM

10 Contents
Viewing Information and Results . . . . . . . . . 183
6 Jumpers and Connectors. . . . . . . . . . . . 185
System Board Jumper . . . . . . . . . . . . . . . . . 185
System Board Connectors . . . . . . . . . . . . . . . 186
SAS Backplane Board Connectors . . . . . . . . . . 189
Power Distribution Board Connectors. . . . . . . . . 190
Expansion-Card Riser-Board Components
and PCIe Buses. . . . . . . . . . . . . . . . . . . . . 191
Disabling a Forgotten Password. . . . . . . . . . . . 193
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 195
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 195
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
book.book Page 10 Thursday, February 18, 2010 2:06 PM

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 59.
<F10> Enters System Services, which opens the Lifecycle Controller. The
Lifecycle Controller allows you to access utilities such as embedded
system diagnostics. For more information, see the Lifecycle Controller
documentation on the Dell Support website at
support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 59.
<F12> Starts PXE boot.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
System Event Log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation on
the Dell Support website at support.dell.com/manuals.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation on the Dell Support website at
support.dell.com/manuals.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
PERC card documentation on the Dell Support website at
support.dell.com/manuals.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC on the
Dell Support website at support.dell.com/manuals.
book.book Page 11 Thursday, February 18, 2010 2:06 PM

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take from several
seconds to over two minutes to display an
image, depending on the amount of
memory installed in the system. During
this time, the LCD panel displays the
following message: "System
booting…"
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
1234 67 910
58
book.book Page 12 Thursday, February 18, 2010 2:06 PM

About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 USB connectors (2) Connect USB devices to the system. The
ports are USB 2.0-compliant.
4 Video connector Connects a monitor to the system.
5 System identification
panel
A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
7 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
Item Indicator, Button, or
Connector
Icon Description
book.book Page 13 Thursday, February 18, 2010 2:06 PM

14 About Your System
LCD Panel Features
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information
about specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the iDRAC6 utility, the LCD panel, or other tools.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
9 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to six 2.5", external hot-swappable
SAS, SATA, or SSD hard drives.
Item Indicator, Button, or
Connector
Icon Description
book.book Page 14 Thursday, February 18, 2010 2:06 PM

About Your System 15
Figure 1-2. LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System identification Turns the system ID mode on (LCD panel
flashes blue) and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than 5
seconds to enter BIOS Progress mode.
4
3
2
1
book.book Page 15 Thursday, February 18, 2010 2:06 PM

16 About Your System
LCD backlight will turn off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option
before proceeding to the next action.
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.
Select Simple to display LCD error messages in a
simplified user-friendly description. See "LCD Status
Messages" on page 22 for a list of messages in this
format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be selected to
display by default on the Home screen.
book.book Page 16 Thursday, February 18, 2010 2:06 PM

About Your System 17
View Menu
Hard-Drive Indicator Patterns
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.
1 hard-drive status indicator (green
and amber)
2 hard-drive activity indicator (green)
2
1
book.book Page 17 Thursday, February 18, 2010 2:06 PM

18 About Your System
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
Drive-Status Indicator Pattern (RAID Only) Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains
off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green 3 seconds, amber
3 seconds, and off 6 seconds.
Rebuild aborted
7
16 15 14 13 12 11 10 9
1
8
26 534
book.book Page 18 Thursday, February 18, 2010 2:06 PM

About Your System 19
Item Indicator, Button, or
Connector
Icon Description
1 PCIe slot 1 PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
2 PCIe slot 2 PCI Express (Generation 2) x4 link
expansion slot (low-profile 24.13 cm
[9.5"] maximum length, with a standard
height bracket).
3 PCIe slot 3 PCI Express (Generation 2) x8 link
expansion slot (low-profile 24.13 cm
[9.5"] length).
4 PCIe slot 4 PCI Express (Generation 2) x8 link
expansion slot (low-profile 24.13 cm
[9.5"] length).
5 PCIe slot 5 PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
6 PCIe slot 6 PCI Express (Generation 2) x8 link
expansion slot (24.13 cm [9.5"] length).
7 Power supplies (2) 1100 W power supplies.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
9 System status
indicator
Lights blue during normal system
operation.
Lights amber when the system needs
attention due to a problem.
10 System identification
connector
Connects the optional system status
indicator assembly through the optional
cable management arm.
11 Ethernet connectors
(4)
Integrated 10/100/1000 NIC connectors.
book.book Page 19 Thursday, February 18, 2010 2:06 PM

20 About Your System
Guidelines for Connecting External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the
"Using the System
Setup Program and UEFI Boot Manager" on page 59.
NIC Indicator Codes
12 USB connectors (4) Connect USB devices to the system. The
ports are USB 2.0-compliant.
13 Video connector Connects a monitor to the system.
14 Serial connector Connects a serial device to the system.
15 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
16 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
1 link indicator 2 activity indicator
Item Indicator, Button, or
Connector
Icon Description
12
book.book Page 20 Thursday, February 18, 2010 2:06 PM