Dell PowerEdge 4350 Guide

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Information in this document is subject to change without notice.
© 19971998 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell Dimension, and OptiPlex are registered trademarks, Dell
OpenManage is a trademark, and DellWare is a registered service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows,
and Windows NT are registered trademarks of Microsoft Corporation; OS/2 is a registered trademark of International Business Machines
Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own .
October 1998 P/N 4502E

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Use the following safety guidelines to help protect your computer system from poten-
tial damage and to ensure your own personal safety.
Observe the following warnings while servicing this system:
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As you use your computer system, observe the following safety guidelines:
Be sure your computer, monitor, and attached peripherals are electrically rated to
operate with the AC power available in your location.
To help avoid possible damage to the system board, wait 5 seconds after turning
off the system before removing a component from the system board or discon-
necting a peripheral device from the computer.
To help prevent electric shock, plug the computer and peripheral power cables
into properly grounded electrical outlets. These cables are equipped with three-
prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable,
use a three-wire cable with properly grounded plugs.
To help protect your computer system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or un-
interruptible power supply (UPS).
Be sure nothing rests on your computer systems cables and that the cables are
not located where they can be stepped on or tripped over.
Do not spill food or liquids on your computer. If the computer gets wet, consult
Chapter 7, Checking Inside the Computer.
Do not push any objects into the openings of your computer. Doing so can cause
fire or electric shock by shorting out interior components.
Keep your computer away from radiators and heat sources. Also, do not block
cooling vents.
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For comfort and efficiency, observe the following ergonomic guidelines when setting
up and using your computer system:
Position your system so that the monitor and keyboard are directly in front of you
as you work. Special shelves are available (from Dell and other sources) to help
you correctly position your keyboard.
Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters
[20 to 24 inches] from your eyes).
Make sure the monitor screen is at eye level or slightly lower when you are sitting
in front of the monitor.

vii
Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting
around you (such as overhead lights, desk lamps, and the curtains or blinds on
nearby windows) to minimize reflections and glare on the monitor screen.
Use a chair that provides good lower back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position
while using the keyboard or mouse.
Always leave space to rest your hands while using the keyboard or mouse.
Let your upper arms hang naturally at your sides.
Sit erect, with your feet resting on the floor and your thighs level.
When sitting, make sure the weight of your legs is on your feet and not on the
front of your chair seat. Adjust your chairs height or use a footrest, if necessary,
to maintain proper posture.
Vary your work activities. Try to organize your work so that you do not have to
type for extended periods of time. When you stop typing, try to do things that
use both hands.
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Before you remove the computer covers, perform the following steps in the sequence
indicated.
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1. Touch an unpainted metal surface on the chassis, such as the metal around the
card-slot openings at the back of the computer, before touching anything inside
your computer.
While you work, periodically touch an unpainted metal surface on the computer
chassis to dissipate any static electricity that might harm internal components.
2. Turn off your computer and any peripherals.
3. Disconnect your computer and peripherals from their power sources. Also, dis-
connect any telephone or telecommunication lines from the
computer.
Doing so reduces the potential for personal injury or shock.

viii
In addition, take note of these safety guidelines when appropriate:
When you disconnect a cable, pull on its connector or on its strain-relief loop, not
on the cable itself. Some cables have a connector with locking tabs; if you are dis-
connecting this type of cable, press in on the locking tabs before disconnecting
the cable. As you pull connectors apart, keep them evenly aligned to avoid bend-
ing any connector pins. Also, before you connect a cable, make sure both
connectors are correctly oriented and aligned.
Handle components and cards with care. Dont touch the components or con-
tacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a
component such as a microprocessor chip by its edges, not by its pins.
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Static electricity can harm delicate components inside your computer. To prevent
static damage, discharge static electricity from your body before you touch any of
your computers electronic components, such as the microprocessor. You can do so
by touching an unpainted metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal
surface to remove any static charge your body may have accumulated.
You can also take the following steps to prevent damage from electrostatic discharge
(ESD):
When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component in your computer. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.
When transporting a sensitive component, first place it in an antistatic container
or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic
floor pads and workbench pads.
The following caution may appear throughout this document to remind you of these
precautions:
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This guide is intended for trained service personnel who need to upgrade or trouble-
shoot their Dell PowerEdge 4350 computer system. Before calling Dell for technical
assistance, follow the recommended procedure(s) in this guide to solve most hard-
ware and software problems yourself. The chapters and appendixes are summarized
as follows:
Chapter 1, Introduction, provides a brief overview of the systems service
features.
Everyone should read Chapter 2, Checking the Basics, for some initial checks
and procedures that you can use to solve basic computer problems. It also
directs you to the appropriate chapter in this guide for more detailed trouble-
shooting information and procedures to solve more complex problems.
Whenever you receive an error message or code, you should read Chapter 3,
Messages and Codes. This chapter discusses system messages, system beep
codes, warning messages, diagnostics messages, alert log messages, and small
computer system interface (SCSI) hard-disk drive indicator codes.
If you suspect that the problems are software-related, or you are still having prob-
lems after testing the computers hardware, read Chapter 4, Finding Software
Solutions.
For hardware-related problems, read Chapter 5, Running the Dell Diagnostics.
Chapter 6, Checking the Equipment, and Chapter 7, Checking Inside the Com-
puter, provide troubleshooting procedures for equipment connected to the
input/output (I/O) panel of the computer and components inside the computer,
respectively.
Chapter 8, Installing System Board Options, Chapter 9, Installing the Diskette
and CD-ROM Drives, and Chapter 10, Installing Hard-Disk Drives, are
intended for anyone who wants to install or remove components inside the com-
puter, such as dual in-line memory modules (DIMMs), expansion cards, or SCSI
devices.
Chapter 11, Rack Installation, describes how to install the Dell PowerEdge 4350
system in a rack.
Chapter 12, Getting Help, describes the help tools Dell provides to assist you
should you have a problem with the computer. It also explains how and when to

x
call Dell for technical assistance. Chapter 12 also includes a Diagnostics Checklist
that you can copy and fill out as you perform the troubleshooting procedures. If
you need to call Dell for technical assistance, use the completed checklist to tell
the Dell technical support representative what procedures you performed to bet-
ter help the representative give you assistance. If you must return a piece of
hardware to Dell, include a filled-out checklist.
Appendix A, Diagnostic Video Tests, discusses the tests for the Video Test
Group in the Dell Diagnostics to help you test the monitor.
Appendix B, Jumpers, Switches, and Connectors, is intended for anyone who
is troubleshooting the system or is adding internal options and needs to change
jumper or switch settings.
A table of the abbreviations and acronyms used throughout this guide and in
other Dell documentation for the system precedes the Index.
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In addition to this Installation and Troubleshooting Guide, the following documentation
is included with your system:
The Dell PowerEdge 4350 Systems Users Guide, which describes system fea-
tures and technical specifications, video and SCSI device drivers, the System
Setup program, software support utilities, and the Resource Configuration Utility.
The HP OpenView Network Node Manager (NNM) Special Edition (SE) x.x With
Dell OpenManage HIP x.x Users Guide, which describes the features, require-
ments, installation, and basic operation of the server management software.
Refer to the softwares online help for information about the alert messages
issued by the software.
You may also have one or more of the following documents.
NOTE: Documentation updates are sometimes included with the system to describe
changes to the system or software. Always read these updates
before consulting any
other documentation because the updates often contain information that supersedes the
information in the other documents.
Operating system documentation is included with the system if you ordered the
operating system software from Dell. This documentation describes how to
install (if necessary), configure, and use the operating system software.
Documentation is included with any options you purchase separately from the
system. This documentation includes information that you need to configure and
install these options in your Dell computer.
Technical information filessometimes called readme filesmay be installed
on the hard-disk drive or media included with your system to provide last-minute
updates about technical changes to the system or advanced technical reference
material intended for experienced users or technicians.

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The following subsections describe notational conventions used in this document.
1RWHV&DXWLRQVDQG:DUQLQJV
Throughout this guide, blocks of text may be accompanied by an icon and printed in
bold type or in italic type. These blocks are notes, cautions, and warnings, and they
are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of
your computer system.
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Some warnings may appear in alternate formats and may be unaccompanied by an
icon. In such cases, the specific presentation of the warning is mandated by regula-
tory authority.
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The following list defines (where appropriate) specific elements of text and illustrates
the typographical conventions used throughout this document as visual cues for
those elements:
Interface components are window titles, button and icon names, menu names
and selections, and other options that appear on the monitor screen or display.
They are presented in bold.
Example: Click OK.
Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in
angle brackets.
Example: <Enter>
Key combinations are series of keys to be pressed simultaneously (unless other-
wise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>
Commands presented in lowercase bold are for reference purposes only and are
not intended to be typed when referenced.
Example: Use the format command to . . . .
In contrast, commands presented in the Courier New font are part of an instruc-
tion and intended to be typed.
Example: Type IRUPDWD to format the diskette in drive A.

xii
Filenames and directory names are presented in lowercase bold.
Examples: autoexec.bat and c:\windows
Syntax lines consist of a command and all its possible parameters. Commands
are presented in lowercase bold; variable parameters (those for which you substi-
tute a value) are presented in lowercase italics; constant parameters are
presented in lowercase bold. The brackets indicate items that are optional.
Example: del [drive:] [path] filename [/p]
Command lines consist of a command and may include one or more of the com-
mands possible parameters. Command lines are presented in the Courier New
font.
Example: GHOF?P\ILOHGRF
Screen text is a message or text that you are instructed to type as part of a com-
mand (referred to as a command line). Screen text is presented in the Courier
New font.
Example: The following message appears on your screen:
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Example: Type PGF?GRV and press <Enter>.
Variables are placeholders for which you substitute a value. They are presented in
italics.
Example: DIMM x(where x represents the DIMM socket designation)