Dell PowerEdge HR675 User manual

www.dell.com | support.dell.com
Dell™ PowerEdge™ T300 Systems
Hardware Owner’s Manual
book.book Page 1 Sunday, June 21, 2009 10:04 AM

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks
of Dell Inc.; Intel is a registered trademarks of Intel Corporation; Microsoft, Windows, Windows Server,
and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries; UNIX is a registered trademark of The Open Group in the United States
and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model SCM
June 2009 P/N HR675 Rev. A01
book.book Page 2 Sunday, June 21, 2009 10:04 AM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 12
Front-Panel Features and Indicators . . . . . . . . . . 13
Back-Panel Features and Indicators . . . . . . . . . . 16
Connecting External Devices. . . . . . . . . . . . 16
Power Indicator Codes . . . . . . . . . . . . . . . . . 17
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 18
LCD Status Messages . . . . . . . . . . . . . . . . . . 19
Solving Problems Described by LCD Status
Messages. . . . . . . . . . . . . . . . . . . . . . 29
Removing LCD Status Messages . . . . . . . . . . 29
System Messages . . . . . . . . . . . . . . . . . . . . 30
Warning Messages . . . . . . . . . . . . . . . . . . . 40
Diagnostics Messages . . . . . . . . . . . . . . . . . 40
Alert Messages . . . . . . . . . . . . . . . . . . . . . 40
2 Using the System Setup Program . . . . . . 41
Entering the System Setup Program . . . . . . . . . . . 41
Responding to Error Messages. . . . . . . . . . . 41
book.book Page 3 Sunday, June 21, 2009 10:04 AM

4Contents
Using the System Setup Program. . . . . . . . . . 42
System Setup Options . . . . . . . . . . . . . . . . . . 43
Main Screen . . . . . . . . . . . . . . . . . . . . 43
Memory Information Screen . . . . . . . . . . . . 45
CPU Information Screen . . . . . . . . . . . . . . 46
SATA Configuration Screen. . . . . . . . . . . . . 47
Integrated Devices Screen . . . . . . . . . . . . . 48
Serial Communication Screen . . . . . . . . . . . 49
System Security Screen . . . . . . . . . . . . . . 50
Exit Screen . . . . . . . . . . . . . . . . . . . . . 52
System and Setup Password Features. . . . . . . . . . 53
Using the System Password . . . . . . . . . . . . 53
Using the Setup Password . . . . . . . . . . . . . 56
Disabling a Forgotten Password. . . . . . . . . . . . . 57
Baseboard Management Controller Configuration . . . 57
Entering the BMC Setup Module . . . . . . . . . . 58
BMC Setup Module Options . . . . . . . . . . . . 58
3 Installing System Components . . . . . . . 59
Recommended Tools . . . . . . . . . . . . . . . . . . . 60
Inside the System. . . . . . . . . . . . . . . . . . . . . 60
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing the Front Bezel. . . . . . . . . . . . . . 63
Installing the Front Bezel . . . . . . . . . . . . . . 64
Front Bezel Inserts . . . . . . . . . . . . . . . . . . . . 65
Removing a Front Bezel Insert . . . . . . . . . . . 65
Installing a Front Bezel Insert. . . . . . . . . . . . 66
book.book Page 4 Sunday, June 21, 2009 10:04 AM

Contents 5
System Cover. . . . . . . . . . . . . . . . . . . . . . . 66
Removing the System Cover . . . . . . . . . . . . 66
Installing the System Cover. . . . . . . . . . . . . 67
EMI Fillers . . . . . . . . . . . . . . . . . . . . . . . . 68
Removing an EMI Filler . . . . . . . . . . . . . . . 68
Installing an EMI Filler . . . . . . . . . . . . . . . 69
Processor Airflow Shroud . . . . . . . . . . . . . . . . 69
Removing the Processor Airflow Shroud. . . . . . 70
Installing the Processor Airflow Shroud . . . . . . 72
Redundant and Non-Redundant Power Supplies . . . . 72
Removing a Redundant Power Supply . . . . . . . 73
Installing a Redundant Power Supply . . . . . . . 75
Removing a Non-redundant Power Supply . . . . 75
Installing a Non-Redundant Power Supply. . . . . 77
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 77
Removing a Hot-Pluggable Hard Drive . . . . . . . 77
Installing a Hot-Pluggable Hard Drive . . . . . . . 78
Removing a Cabled Hard Drive . . . . . . . . . . . 80
Installing a Cabled Hard Drive . . . . . . . . . . . 82
Configuring the Boot Device. . . . . . . . . . . . . . . 84
Diskette Drive (Optional) . . . . . . . . . . . . . . . . 84
Removing the Diskette Drive . . . . . . . . . . . . 84
Installing a Diskette Drive . . . . . . . . . . . . . 86
Optical and Tape Drives . . . . . . . . . . . . . . . . . 88
Removing an Optical or Tape Drive. . . . . . . . . 88
Installing an Optical or Tape Drive . . . . . . . . . 91
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 93
Removing an Expansion Card . . . . . . . . . . . 93
book.book Page 5 Sunday, June 21, 2009 10:04 AM

6Contents
Installing an Expansion Card . . . . . . . . . . . . 95
SAS Controller Card . . . . . . . . . . . . . . . . . . . 96
Removing a SAS Controller Card . . . . . . . . . . 97
Installing a SAS Controller Card . . . . . . . . . . 98
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 99
Removing a RAID Battery . . . . . . . . . . . . . . 99
Installing a RAID Battery . . . . . . . . . . . . . 102
Remote Access Controller Card (RAC). . . . . . . . . 102
Removing the RAC Card . . . . . . . . . . . . . 102
Installing a RAC Card . . . . . . . . . . . . . . . 104
Internal USB Memory Key Connector . . . . . . . . . 105
Installing the Optional Internal USB Memory Key 105
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 107
Removing the Expansion Card Fan . . . . . . . . 107
Installing the Expansion Card Fan . . . . . . . . 108
Removing the System Fan. . . . . . . . . . . . . 109
Installing the System Fan . . . . . . . . . . . . . 110
System Memory . . . . . . . . . . . . . . . . . . . . 111
Memory Module Installation Guidelines . . . . . 111
Removing Memory Modules . . . . . . . . . . . 112
Installing Memory Modules. . . . . . . . . . . . 113
Processor. . . . . . . . . . . . . . . . . . . . . . . . 115
Removing the Processor . . . . . . . . . . . . . 115
Installing the Processor. . . . . . . . . . . . . . 118
System Battery . . . . . . . . . . . . . . . . . . . . . 119
Removing the System Battery. . . . . . . . . . . 119
Installing the System Battery . . . . . . . . . . . 121
Chassis Intrusion Switch . . . . . . . . . . . . . . . 121
book.book Page 6 Sunday, June 21, 2009 10:04 AM

Contents 7
Removing the Chassis Intrusion Switch . . . . . . 121
Installing the Chassis Intrusion Switch . . . . . . 123
Power Supply Distribution Module . . . . . . . . . . . 123
Removing the Power Supply Distribution Module . 123
Installing the Power Supply Distribution Module . 124
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 125
Removing the SAS Backplane . . . . . . . . . . . 125
Installing the SAS Backplane . . . . . . . . . . . 127
Control Panel. . . . . . . . . . . . . . . . . . . . . . . 127
Removing the Control Panel . . . . . . . . . . . . 127
Installing the Control Panel. . . . . . . . . . . . . 129
System Board . . . . . . . . . . . . . . . . . . . . . . 129
Removing the System Board . . . . . . . . . . . . 129
Installing the System Board . . . . . . . . . . . . 131
4 Troubleshooting Your System . . . . . . . . 133
Safety First—For You and Your System . . . . . . . . . 133
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 133
Checking the Equipment. . . . . . . . . . . . . . . . . 134
Troubleshooting External Connections . . . . . . . 134
Troubleshooting the Video Subsystem . . . . . . . 134
Troubleshooting the Keyboard or Mouse . . . . . 135
Troubleshooting Serial I/O Problems . . . . . . . . . . 137
Troubleshooting a Serial I/O Device . . . . . . . . 138
Troubleshooting a USB Device . . . . . . . . . . . 138
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 140
book.book Page 7 Sunday, June 21, 2009 10:04 AM

8Contents
Troubleshooting a Wet System. . . . . . . . . . . . . 141
Troubleshooting a Damaged System. . . . . . . . . . 142
Troubleshooting the System Battery . . . . . . . . . . 143
Troubleshooting Redundant Power Supplies . . . . . 143
Troubleshooting System Cooling Problems . . . . . . 145
Troubleshooting a Fan . . . . . . . . . . . . . . 145
Troubleshooting System Memory . . . . . . . . . . . 146
Troubleshooting an Internal USB Memory Key . . . . 148
Troubleshooting a Diskette Drive . . . . . . . . . . . 149
Troubleshooting an Optical Drive . . . . . . . . . . . 151
Troubleshooting a SCSI Tape Drive . . . . . . . . . . 152
Troubleshooting a Hard Drive . . . . . . . . . . . . . 153
Troubleshooting a Hot-pluggable Hard Drive . . . . . 155
Troubleshooting a SAS or SAS RAID Controller. . . . 157
Troubleshooting Expansion Cards . . . . . . . . . . . 159
Troubleshooting the Microprocessor . . . . . . . . . 161
5 Running the System Diagnostics . . . . . . 163
Using Dell PowerEdge Diagnostics . . . . . . . . . . 163
System Diagnostics Features . . . . . . . . . . . . . 163
When to Use the System Diagnostics . . . . . . . . . 164
Running the System Diagnostics . . . . . . . . . . . 164
book.book Page 8 Sunday, June 21, 2009 10:04 AM

Contents 9
System Diagnostics Testing Options . . . . . . . . . . 165
Using the Custom Test Options . . . . . . . . . . . . . 165
Selecting Devices for Testing . . . . . . . . . . . 165
Selecting Diagnostics Options . . . . . . . . . . . 166
Viewing Information and Results . . . . . . . . . . 166
6 Jumpers and Connectors . . . . . . . . . . . 167
System Board Connectors . . . . . . . . . . . . . . . . 167
Jumper Settings . . . . . . . . . . . . . . . . . . . . . 170
SAS Backplane Board Connectors . . . . . . . . . . . 171
Disabling a Forgotten Password . . . . . . . . . . . . 173
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 175
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 175
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
book.book Page 9 Sunday, June 21, 2009 10:04 AM

10 Contents
book.book Page 10 Sunday, June 21, 2009 10:04 AM

About Your System 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating system monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• LCD status messages
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
• CDs included with your system provide documentation and tools for
configuring and managing your system.
• Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
book.book Page 11 Sunday, June 21, 2009 10:04 AM

12 About Your System
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates at support.dell.com and read the updates
first because they often supercede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program (see "Entering the System Setup
Program" on page 41).
<F10> Opens the utility partition, allowing you to run the system diagnostics
(see "Running the System Diagnostics" on page 163.
<F11> Enters the boot mode selection screen, allowing you to choose a boot
device.
<F12> Starts PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the Remote Access Controller (RAC) card. See the
BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS
controller User’s Guide for more information.
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this
keystroke enters the RAID configuration utility. For more information,
see the documentation for your SAS controller card.
book.book Page 12 Sunday, June 21, 2009 10:04 AM

About Your System 13
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located on the
system's front panel. Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
<Ctrl+S> If you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 48), this keystroke allows you
to configure NIC settings for PXE boot. For more information, see the
documentation for your integrated NIC.
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke Description
8
1
2
4
5
3
6
7
book.book Page 13 Sunday, June 21, 2009 10:04 AM

14 About Your System
Table 1-2. Front-Panel Components
Item Component Icon Description
1 3.5-inch drive bay Holds an optional diskette drive.
2 lower 5.25-inch drive
bay
Holds an optional optical drive or
tape backup unit.
3 upper 5.25-inch drive
bay
Holds an optical drive.
4 power button The power button controls the DC
power supply output to the system.
NOTE: If you turn off the system using
the power button and the system is
running an ACPI-compliant operating
system, the system performs a
graceful shutdown before the power
is turned off. If the system is not
running an ACPI-compliant operating
system, the power is turned off
immediately after the power button is
pressed.
5 NMI button Used to troubleshoot software and
device driver errors when using
certain operating systems. This
button can be pressed using the end
of a paper clip.
Use this button only if directed to
do so by qualified support personnel
or by the operating system's
documentation.
6 System identification
button
The identification buttons on the
front and back panels can be used to
locate a particular system within a
rack. When one of these buttons is
pushed, the LCD panel on the front
and the blue system status indicator
on the back blink until one of the
buttons is pushed again.
book.book Page 14 Sunday, June 21, 2009 10:04 AM

About Your System 15
7 LCD panel Provides system ID, status
information, and system error
messages.
The LCD lights blue during normal
system operation. Both the system
management software and the
identification buttons located on
the front and back of the system can
cause the LCD to flash blue to
identify a particular system.
The LCD lights amber when the
system needs attention, and the
LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system has
been powered on.
8 USB connectors (2) Connects USB 2.0-compliant
devices to the system.
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
book.book Page 15 Sunday, June 21, 2009 10:04 AM

16 About Your System
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-2. Back-Panel Features and Indicators
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
1 expansion card slots (5) 2 USB connectors (4)
3 NIC connectors (2) 4 video connector
5 serial connector 6 power connector(s)
1
5
4
6
2
3
book.book Page 16 Sunday, June 21, 2009 10:04 AM

About Your System 17
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 41 for information about
enabling, disabling, and configuring I/O ports and connectors.
Power Indicator Codes
The power button on the front panel controls the power to the system from
the system's power supplies. The power indicator lights green when the
system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-3). Table 1-3 lists
the power supply indicator codes.
Table 1-3. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational and
providing DC power to the system.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.
book.book Page 17 Sunday, June 21, 2009 10:04 AM

18 About Your System
Figure 1-3. Redundant Power Supply Indicators
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on
network activity and link status (see Figure 1-4). For a list of NIC indicator
codes, see Table 1-4.
Figure 1-4. NIC Indicators
1 power supply status (DC out is
operational)
2 power supply fault
3 AC line status (AC in is operational)
1 link indicator 2 activity indicator
3
2
1
12
book.book Page 18 Sunday, June 21, 2009 10:04 AM

About Your System 19
LCD Status Messages
The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. Table 1-5 lists the LCD
status messages that can occur and the probable cause for each message. The
LCD messages refer to events recorded in the System Event Log (SEL). For
information on the SEL and configuring system management settings, see
the systems management software documentation.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 175.
Table 1-4. NIC Indicator Codes
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid link partner on the
network.
Activity indicator is
amber blinking
Network data is being sent or received.
book.book Page 19 Sunday, June 21, 2009 10:04 AM

20 About Your System
Table 1-5. LCD Status Messages
Code Text Causes Corrective Actions
N/A SYSTEM NAME A 62-character string that
can be defined by the user in
the System Setup program.
The
SYSTEM NAME
displays under the following
conditions:
• The system is powered on.
• The power is off and
active errors are displayed.
This message is for
information only.
You can change the
system ID and name in
the System Setup
program (see "Entering
the System Setup
Program" on page 41).
E1000 FAILSAFE,
Call Support
Check the system event log
for critical failure events.
See "Getting Help" on
page 175.
E1114 Temp Ambient Ambient system
temperature is out of
acceptable range.
See "Troubleshooting
System Cooling
Problems" on page 145.
E1115 Temp Planar Planar system temperature
is out of acceptable range.
See "Troubleshooting
System Cooling
Problems" on page 145.
E1118 CPU Temp
Interface
The BMC is unable to
determine the CPU(s)
temperature status.
Consequently, the BMC
increases the CPU fan speed
to maximum
as a precautionary measure.
Turn off power to the
system and restart the
system. If the problem
persists, see "Getting
Help" on page 175.
E1210 CMOS Batt CMOS battery is missing, or
the voltage is out of
acceptable range.
See "Troubleshooting the
System Battery" on
page 143.
E1211 ROMB Batt RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
Reseat the RAID battery
connector. If the problem
persists, replace the
battery.
E12
nn ## PwrGd Specified voltage regulator
has failed.
See "Getting Help" on
page 175.
book.book Page 20 Sunday, June 21, 2009 10:04 AM