Dell PowerEdge R730xd User manual

Dell PowerEdge R730xd
Owner's Manual
Regulatory Model: E31S Series
Regulatory Type: E31S001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual
property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other
marks and names mentioned herein may be trademarks of their respective companies.
2016 - 03
Rev. A02

Contents
1 Dell PowerEdge R730xd system overview....................................................... 9
Supported configurations for the PowerEdge R730xd system........................................................... 9
Front panel........................................................................................................................................... 11
24 x 2.5-inch hard drive/SSD chassis............................................................................................ 11
12 x 3.5-inch hard drive.................................................................................................................13
8 x 3.5-inch hard drive and 18 x 1.8-inch SSD............................................................................. 15
Back panel............................................................................................................................................17
Diagnostic indicators...........................................................................................................................18
Hard drive indicator codes............................................................................................................20
uSATA SSD indicator codes...........................................................................................................21
NIC indicator codes...................................................................................................................... 22
Power supply unit indicator codes............................................................................................... 22
iDRAC Direct LED indicator codes............................................................................................... 25
Quick Sync indicator codes.......................................................................................................... 27
Locating Service Tag of your system..................................................................................................27
2 Documentation resources................................................................................ 29
3 Technical specifications....................................................................................32
Chassis dimensions.............................................................................................................................32
Chassis weight.....................................................................................................................................33
Processor specifications..................................................................................................................... 33
PSU specifications...............................................................................................................................33
System battery specifications............................................................................................................. 33
Expansion bus specifications..............................................................................................................34
Memory specifications........................................................................................................................34
Drive specifications.............................................................................................................................34
Hard drives.....................................................................................................................................34
Ports and connectors specifications.................................................................................................. 35
USB ports....................................................................................................................................... 35
NIC ports........................................................................................................................................35
Serial connector............................................................................................................................ 35
VGA ports.......................................................................................................................................36
Internal Dual SD Module...............................................................................................................36
Video specifications............................................................................................................................ 36
Environmental specifications..............................................................................................................36
Particulate and gaseous contamination specifications .............................................................. 37
Standard operating temperature.................................................................................................. 38
3

Expanded operating temperature.................................................................................................39
Expanded operating temperature restrictions............................................................................. 39
4 Initial system setup and configuration.......................................................... 40
Setting up your system....................................................................................................................... 40
iDRAC configuration...........................................................................................................................40
Options to set up iDRAC IP address.............................................................................................40
Options to install the operating system............................................................................................. 41
Methods to download firmware and drivers................................................................................ 41
Manage your system...........................................................................................................................42
5 Pre-operating system management applications........................................44
Options to manage the pre-operating system applications.............................................................44
System Setup.......................................................................................................................................44
Viewing System Setup...................................................................................................................45
System Setup details..................................................................................................................... 45
System BIOS.................................................................................................................................. 45
iDRAC Settings utility.................................................................................................................... 69
Device Settings..............................................................................................................................70
Dell Lifecycle Controller..................................................................................................................... 70
Embedded system management..................................................................................................70
Boot Manager...................................................................................................................................... 71
Viewing Boot Manager.................................................................................................................. 71
Boot Manager main menu.............................................................................................................71
PXE boot.............................................................................................................................................. 72
6 Installing and removing system components............................................... 73
Safety instructions............................................................................................................................... 73
Before working inside your system.................................................................................................... 73
After working inside your system....................................................................................................... 74
Recommended tools.......................................................................................................................... 74
Front bezel (optional)..........................................................................................................................74
Removing the optional front bezel...............................................................................................74
Installing the optional front bezel.................................................................................................76
System cover....................................................................................................................................... 78
Removing the system cover......................................................................................................... 78
Installing the system cover............................................................................................................79
Inside the system.................................................................................................................................81
Cooling shroud................................................................................................................................... 82
Removing the cooling shroud...................................................................................................... 82
Installing the cooling shroud........................................................................................................ 83
Hard drive tray assembly.................................................................................................................... 84
4

Removing the hard drive tray....................................................................................................... 84
Installing the hard drive tray..........................................................................................................85
Removing a hard drive blank from a hard drive carrier............................................................... 86
Installing a hard drive blank into a hard drive carrier...................................................................87
Removing a hard drive carrier from the hard drive tray.............................................................. 88
Installing a hard drive carrier into the hard drive tray..................................................................90
Removing a hard drive from a hard drive carrier..........................................................................91
Installing a hard drive into a hard drive carrier.............................................................................92
Removing the hard drive backplane from the hard drive tray.....................................................93
Installing the hard drive backplane in the hard drive tray............................................................94
Cooling fans........................................................................................................................................ 95
Removing a cooling fan................................................................................................................95
Installing a cooling fan..................................................................................................................96
Cooling fan assembly..........................................................................................................................97
Removing the cooling fan assembly............................................................................................98
Installing the cooling fan assembly.............................................................................................. 99
System memory................................................................................................................................100
General memory module installation guidelines.......................................................................102
Mode-specific guidelines............................................................................................................103
Sample memory configurations.................................................................................................104
Removing memory modules...................................................................................................... 107
Installing memory modules........................................................................................................108
Processors and heat sinks.................................................................................................................110
Removing a heat sink.................................................................................................................. 110
Removing a processor................................................................................................................. 111
Installing a processor...................................................................................................................115
Installing a heat sink.....................................................................................................................116
PCIe card holder................................................................................................................................118
Removing the PCIe card holder..................................................................................................118
Installing the PCIe card holder....................................................................................................119
Opening and closing the PCIe card holder latch...................................................................... 120
Cable retention bracket.....................................................................................................................121
Removing the cable retention bracket....................................................................................... 121
Installing the cable retention bracket.........................................................................................123
Integrated storage controller card................................................................................................... 124
Removing the integrated storage controller card..................................................................... 124
Installing the integrated storage controller card....................................................................... 126
Expansion cards and expansion card riser.......................................................................................128
Expansion card installation guidelines........................................................................................128
Removing an expansion card from expansion card riser 2 or 3................................................129
Installing an expansion card into the expansion card riser 2 or 3.............................................130
Removing an expansion card from the expansion card riser 1................................................. 132
5

Installing an expansion card into the expansion card riser 1.....................................................133
Removing the riser 1 blank..........................................................................................................135
Installing the riser 1 blank............................................................................................................136
Removing expansion card risers................................................................................................. 137
Installing expansion card risers...................................................................................................142
Internal dual SD module (optional).................................................................................................. 145
Removing an internal SD card.................................................................................................... 146
Installing an internal SD card...................................................................................................... 146
Removing the optional internal dual SD module.......................................................................147
Installing the optional internal dual SD module ........................................................................149
Network daughter card..................................................................................................................... 151
Removing the network daughter card .......................................................................................151
Installing the network daughter card..........................................................................................153
Internal USB memory key (optional).................................................................................................155
Replacing the optional internal USB memory key..................................................................... 155
System battery...................................................................................................................................156
Replacing the system battery......................................................................................................156
Power supply units............................................................................................................................158
Hot spare feature.........................................................................................................................158
Removing the power supply unit blank......................................................................................158
Installing the power supply unit blank........................................................................................159
Removing an AC power supply unit...........................................................................................160
Installing an AC power supply unit..............................................................................................161
Wiring instructions for a DC power supply unit.........................................................................162
Removing a DC power supply unit.............................................................................................166
Installing a DC power supply unit...............................................................................................167
System board.....................................................................................................................................168
Removing the system board.......................................................................................................168
Installing the system board..........................................................................................................171
Trusted Platform Module.................................................................................................................. 174
Installing the Trusted Platform Module...................................................................................... 175
Initializing the TPM for BitLocker users...................................................................................... 176
Initializing the TPM for TXT users............................................................................................... 176
Hard drives.........................................................................................................................................176
Removing a 2.5-inch hard drive blank........................................................................................177
Installing a 2.5-inch hard drive blank..........................................................................................177
Removing a 2.5 inch hard drive blank (rear)...............................................................................178
Installing a 2.5 inch hard drive blank (rear).................................................................................179
Removing a 3.5-inch hard drive blank....................................................................................... 180
Installing a 3.5-inch hard drive blank......................................................................................... 180
Removing a hot swappable hard drive or SSD........................................................................... 181
Installing a hot-swap hard drive................................................................................................. 183
6

Removing a hard drive from a hard drive carrier....................................................................... 184
Installing a hard drive into a hard drive carrier...........................................................................185
Removing a 1.8-inch hard drive blank........................................................................................186
Installing a 1.8-inch hard drive blank..........................................................................................187
Removing a 1.8-inch hard drive from a hard drive carrier.........................................................187
Installing a 1.8-inch hard drive into a hard drive carrier............................................................188
Hard drive backplane........................................................................................................................ 189
Removing the hard drive backplane ..........................................................................................190
Installing the hard drive backplane ........................................................................................... 200
Removing the optional hard drive backplane (rear)..................................................................204
Installing the optional hard drive backplane (rear).................................................................... 205
SD vFlash media card (optional).......................................................................................................207
Replacing an optional SD vFlash media card.............................................................................207
Removing the vFlash media unit................................................................................................208
Installing the vFlash media unit..................................................................................................209
Control panel assembly.................................................................................................................... 210
Removing the control panel ...................................................................................................... 210
Installing the control panel ........................................................................................................ 212
Removing the I/O panel .............................................................................................................213
Installing the I/O panel ...............................................................................................................215
7 Using system diagnostics................................................................................ 217
Dell Embedded System Diagnostics.................................................................................................217
When to use the Embedded System Diagnostics...................................................................... 217
Running the Embedded System Diagnostics from Boot Manager............................................217
Running the Embedded System Diagnostics from the Dell Lifecycle Controller.....................217
System diagnostic controls.........................................................................................................218
8 Jumpers and connectors................................................................................ 219
System board jumper settings.......................................................................................................... 219
System board jumpers and connectors...........................................................................................220
Disabling a forgotten password....................................................................................................... 222
9 Troubleshooting your system........................................................................223
Safety first — for you and your system............................................................................................ 223
Troubleshooting system startup failure........................................................................................... 223
Troubleshooting external connections............................................................................................223
Troubleshooting the video subsystem.............................................................................................223
Troubleshooting a USB device.........................................................................................................224
Troubleshooting iDRAC Direct (USB XML configuration)............................................................... 225
Troubleshooting iDRAC Direct (Laptop connection)...................................................................... 225
Troubleshooting a serial I/O device.................................................................................................226
7

Troubleshooting a NIC..................................................................................................................... 226
Troubleshooting a wet system......................................................................................................... 227
Troubleshooting a damaged system............................................................................................... 228
Troubleshooting the system battery................................................................................................228
Troubleshooting power supply units............................................................................................... 229
Troubleshooting power source problems.................................................................................229
Power supply unit problems.......................................................................................................229
Troubleshooting cooling problems................................................................................................. 230
Troubleshooting cooling fans..........................................................................................................230
Troubleshooting system memory.................................................................................................... 231
Troubleshooting an internal USB key...............................................................................................232
Troubleshooting an SD card.............................................................................................................233
Troubleshooting a hard drive........................................................................................................... 233
Troubleshooting a storage controller..............................................................................................234
Troubleshooting expansion cards....................................................................................................235
Troubleshooting processors............................................................................................................ 236
System messages..............................................................................................................................236
Warning messages...................................................................................................................... 236
Diagnostic messages...................................................................................................................237
Alert messages.............................................................................................................................237
10 Getting help.................................................................................................... 238
Contacting Dell.................................................................................................................................238
Documentation feedback.................................................................................................................238
Accessing system information by using QRL.................................................................................. 238
Quick Resource Locator for PowerEdge R730 and R730xd systems.......................................239
8

1
Dell PowerEdge R730xd system overview
The Dell PowerEdge R730xd systems are 2U rack servers that support up to two Intel Xeon E5-2600 v3 or
Xeon E5-2600 v4 processors, up to 24 DIMMs, and 28 hard drives or solid state drives (SSDs).
Supported configurations for the PowerEdge R730xd
system
The Dell PowerEdge R730xd system supports the following configurations:
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Figure 1. Supported configurations for the PowerEdge R730xd system
10

Front panel
24 x 2.5-inch hard drive/SSD chassis
Figure 2. 24 x 2.5-inch hard drive/SSD chassis
1. System identification button 2. Power button
3. NMI button 4. Information tag
5. Hard drives 6. USB management port/iDRAC Direct
7. Video connector 8. Quick Sync
Table 1. Front panel of the 24 x 2.5-inch hard drive/SSD PowerEdge R730xd chassis
Item Indicator, Button, or
Connector Icon Description
1 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are located on the
front and back panels.
Press the system identification button to turn the
system ID on or off.
NOTE:
• If the system stops responding during
POST, press and hold the system ID button
(for more than five seconds) to enter BIOS
progress mode.
• To reset the iDRAC (if not disabled in F2
iDRAC setup), press and hold the button
(for more than 15 seconds).
2 Power button Enables you to know the power status of the
system. The power indicator turns on when the
system power is on. The power button controls
the power supply output to the system.
11

Item Indicator, Button, or
Connector Icon Description
NOTE: On ACPI compliant operating systems,
when the power button is used to shutdown
the system, the operating system performs a
graceful shut down the system power is
turned off.
3 NMI button Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
NOTE: Use this button only if directed to do
so by qualified support personnel or by
instructions in the operating system’s
documentation.
4 Information tag Contains system information such as service tag,
NIC, MAC address for your reference. The
information tag is a slide-out label panel.
5 Hard drives Up to twenty four 2.5 inch hot-swappable hard
drives or solid state drives (SSD).
6 USB management port/
iDRAC Direct
The USB management port is USB 2.0 compliant.
Enables you to connect USB devices to the system
or provides access to the iDRAC Direct features.
For more information, see the Integrated Dell
Remote Access Controller User’s Guide at
Dell.com/idracmanuals.
7 Video connector Enables you to connect a display to the system.
8 Quick Sync (optional) Indicates a Quick Sync enabled system. The Quick
Sync feature is optional and needs a Quick Sync
bezel. This feature allows management of the
system by using mobile devices. This feature
aggregates hardware or firmware inventory and
various system level diagnostic and error
information that can be used in troubleshooting
the system. For more information, see the
Integrated Dell Remote Access Controller User’s
Guide at Dell.com/idracmanuals.
12

12 x 3.5-inch hard drive
Figure 3. 12 x 3.5-inch hard drive chassis
1. System identification button 2. Power button
3. NMI button 4. Information tag
5. Hard drives 6. USB management port/iDRAC Direct
7. Video connector 8. Quick Sync
Table 2. Front panel of the 12 x 3.5-inch hard drive PowerEdge R730xd chassis
Item Indicator, Button, or
Connector Icon Description
1 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are located on the
front and back panels.
Press the system identification button to turn the
system ID on or off.
NOTE:
• If the system stops responding during
POST, press and hold the system ID button
(for more than five seconds) to enter BIOS
progress mode.
• To reset the iDRAC (if not disabled in F2
iDRAC setup) press and hold the button
(for more than 15 seconds).
2 Power button Enables you to know the power status of the
system. The power indicator turns on when the
system power is on. The power button controls
the power supply output to the system.
NOTE: On ACPI compliant operating systems,
when the power button is used to shutdown
the system, the operating system performs a
graceful shut down the system power is
turned off.
13

Item Indicator, Button, or
Connector Icon Description
3 NMI button Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
NOTE: Use this button only if directed to do
so by qualified support personnel or by
instructions in the operating system’s
documentation.
4 Information tag Contains system information such as service tag,
NIC, MAC address for your reference. The
information tag is a slide-out label panel.
5 Hard drives Up to twelve 3.5 inch hot-swappable hard drives.
6 USB management port/
iDRAC Direct
The USB management port is USB 2.0 compliant.
Enables you to connect USB devices to the system
or provides access to the iDRAC Direct features.
For more information, see the Integrated Dell
Remote Access Controller User’s Guide at
Dell.com/idracmanuals.
7 Video connector Enables you to connect a display to the system.
8 Quick Sync (optional) Indicates a Quick Sync enabled system. The Quick
Sync feature is optional and needs a Quick Sync
bezel. This feature allows management of the
system by using mobile devices. This feature
aggregates hardware or firmware inventory and
various system level diagnostic and error
information that can be used in troubleshooting
the system. For more information, see the
Integrated Dell Remote Access Controller User’s
Guide at Dell.com/idracmanuals.
14

8 x 3.5-inch hard drive and 18 x 1.8-inch SSD
Figure 4. 8 x 3.5-inch hard drive and 18 x 1.8-inch SSD chassis
1. System identification button 2. Power button
3. NMI button 4. Information tag
5. Hard drives 6. USB management port/iDRAC Direct
7. Video connector 8. Quick Sync
Table 3. Front panel of the 8 x 3.5-inch hard drive and 18 x 1.8-inch SSD chassis PowerEdge R730xd chassis
Item Indicator, Button, or
Connector Icon Description
1 System identification
button
Enables you to locate a particular system within a
rack. The identification buttons are located on the
front and back panels.
Press the system identification button to turn the
system ID on or off.
NOTE:
• If the system stops responding during
POST, press and hold the system ID button
(for more than five seconds) to enter BIOS
progress mode.
• To reset the iDRAC (if not disabled in F2
iDRAC setup) press and hold the button
(for more than 15 seconds).
2 Power button Enables you to know the power status of the
system. The power indicator turns on when the
system power is on. The power button controls
the power supply output to the system.
NOTE: On ACPI compliant operating systems,
when the power button is used to shutdown
the system, the operating system performs a
graceful shut down the system power is
turned off.
15

Item Indicator, Button, or
Connector Icon Description
3 NMI button Enables you to troubleshoot software and device
driver errors when running certain operating
systems. This button can be pressed by using the
end of a paper clip.
NOTE: Use this button only if directed to do
so by qualified support personnel or by
instructions in the operating system’s
documentation.
4 Information tag Contains system information such as service tag,
NIC, MAC address for your reference. The
information tag is a slide-out label panel.
5 Hard drives Up to eight 3.5 inch hot-swappable hard drives
and eighteen 1.8 inch hot-swappable uSATA SSDs.
6 USB management port/
iDRAC Direct
The USB management port is USB 2.0 compliant.
Enables you to connect USB devices to the system
or provides access to the iDRAC Direct features.
For more information, see the Integrated Dell
Remote Access Controller User’s Guide at
Dell.com/idracmanuals.
7 Video connector Enables you to connect a display to the system.
8 Quick Sync (optional) Indicates a Quick Sync enabled system. The Quick
Sync feature is optional and needs a Quick Sync
bezel. This feature allows management of the
system by using mobile devices. This feature
aggregates hardware or firmware inventory and
various system level diagnostic and error
information that can be used in troubleshooting
the system. For more information, see the
Integrated Dell Remote Access Controller User’s
Guide at Dell.com/idracmanuals.
16

Back panel
Figure 5. Back panel features
1. System identification button 2. System identification connector
3. iDRAC8 Enterprise port 4. Half-height PCIe expansion card slot
5. Serial connector 6. Video connector
7. USB port 8. Full-height PCIe expansion card slot
9. Ethernet connector 10. Power supply unit 1
11. Power supply unit 2 12. vFlash media card slot
13. Hard drive
Table 4. Back panel features
Item Indicator, button, or
connector Icon Description
1 System identification
button
The identification buttons on the front and back
panels can be used to locate a particular system
within a rack.
When one of these buttons is pressed, the system
status indicator on the back flashes until one of the
buttons is pressed again.
Press to toggle the system identification (ID) on or
off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup)
press and hold the button for more than 15
seconds.
2 System identification
connector
Connects the optional system status indicator
assembly through the optional cable management
arm.
17

Item Indicator, button, or
connector Icon Description
3 iDRAC8 Enterprise port Dedicated management port.
4 Half-height PCIe
expansion card slot (3)
Enables you to connect up to three half-height PCI
Express expansion cards.
5 Serial connector Enables you to connect a serial device to the
system.
6 Video connector Enables you to connect a VGA display to the
system.
7 USB port (2) Enables you to connect USB devices to the system.
The ports are USB 3.0-compliant.
8Full-height PCIe
expansion card slot (3)
Enables you to connect up to three full-height PCI
Express expansion cards.
9 Ethernet connector (4) Four integrated 10/100/1000 Mbps Network
Interface Card (NIC) connectors
or
Four integrated connectors that include:
• Two 10/100/1000 Mbps NIC connectors
• Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T
connectors
10 Power supply unit (PSU1) AC 495 W, 750 W, or 1100 W
or
DC 750 W or 1100 W
11 Power supply unit
(PSU2)
12 vFlash media card slot Enables you to insert a vFlash media card.
13 Hard drive (2) (back) Up to two hot-swappable 2.5-inch hard drives.
Diagnostic indicators
The diagnostic indicators on the system front panel display system status during system startup.
NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display.
NOTE: No diagnostic indicators are lit when the system is turned off. To start the system, plug it into
a working power source and press the power button.
18

Table 5. Diagnostic indicators
Icon Description Condition Corrective action
Health
indicator
The indicator turns solid
blue if the system is in good
health.
None required.
The indicator flashes amber:
• When the system is
turned on.
• When the system is in
standby.
• If any error condition
exists. For example, a
failed fan, PSU, or a hard
drive.
Check the System Event Log or system
messages for the specific issue. For more
information about error messages, see the
Dell Event and Error Messages Reference
Guide at Dell.com/openmanagemanuals >
OpenManage software.
The POST process is interrupted without
any video output due to invalid memory
configurations. See the Getting help
section.
Hard drive
indicator
The indicator flashes amber
if there is a hard drive error.
Check the System Event Log to determine
the hard drive that has an error. Run the
appropriate Online Diagnostics test. Restart
the system and run embedded diagnostics
(ePSA). If the hard drives are configured in a
RAID array, restart the system and enter the
host adapter configuration utility program.
Electrical
indicator
The indicator flashes amber
if the system experiences an
electrical error (for example,
voltage out of range, or a
failed power supply unit
(PSU) or voltage regulator).
Check the System Event Log or system
messages for the specific issue. If it is due
to a problem with the PSU, check the LED
on the PSU. Reseat the PSU. If the problem
persists, see the Getting help section.
Temperature
indicator
The indicator flashes amber
if the system experiences a
thermal error (for example,
the ambient temperature is
out of range or fan failure).
Ensure that none of the following
conditions exist:
• A cooling fan has been removed or has
failed.
• System cover, cooling shroud, EMI filler
panel, memory module blank, or back
filler bracket is removed.
• Ambient temperature is too high.
• External airflow is obstructed.
See the Getting help section.
Memory
indicator
The indicator flashes amber
if a memory error occurs.
Check the system event log or system
messages for the location of the failed
memory. Reseat the memory module. If
the problem persists, see the Getting help
section.
19

Icon Description Condition Corrective action
PCIe indicator The indicator flashes amber
if a PCIe card experiences
an error.
Restart the system. Update any required
drivers for the PCIe card. Reinstall the card.
If the problem persists, see the Getting help
section.
Related Links
Getting help
Expansion card installation guidelines
Hard drive indicator codes
Figure 6. Hard drive indicators on the hard drive and the hard drive tray backplane
1. hard drive activity indicator 2. hard drive status indicator
3. hard drive backplane on hard drive tray 4. hard drive
NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status
indicator (on the right side) does not function and remains off.
Table 6. Hard drive indicator codes
Drive-status indicator pattern (RAID only) Condition
Flashes green twice per second Identifying drive or preparing for removal.
Off Drive ready for insertion or removal.
NOTE: The drive status indicator remains off until
all hard drives are initialized after the system is
turned on. Drives are not ready for insertion or
removal during this time.
Flashes green, amber, and turns off Predicted drive failure
Flashes amber four times per second Drive failed
20