Denon Heos 7 User manual

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Wireless Speaker
Owner’s Manual
HEOS 7
HEOS 5
HEOS 3
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Contents Setup Use Troubleshooting Status LED Appendix
1

INTRODUCTION 4
BEFORE YOU BEGIN 5
System Requirements 5
Network Requirements 5
Controller Requirements 6
Getting To Know Your Speaker 7
Front panel 8
Controls 9
Back panel 10
Placing Your Speaker 11
Wall or Ceiling Mounting (HEOS 3 only) 11
Powering Your Speaker 12
Getting the HEOS App 12
SETTING UP YOUR FIRST HEOS SPEAKER 13
ADDING MORE HEOS SPEAKERS 14
Adding Wired Speakers 14
Adding Wireless Speakers 14
USING YOUR HEOS SPEAKER 15
Selecting a Room/Speaker 15
Listening to Radio 16
Playing music stored on your mobile device 16
Playing music from your networked PC or NAS 17
Playing music from the AUX input 18
Playing music from a USB device 19
HEOS account 20
What is a HEOS account? 20
Why do I need a HEOS account? 20
Signing up for a HEOS account 20
Changing Your HEOS account 20
Playing from Streaming Music Services 21
Adding a Music Service 21
Changing Music Service Settings 21
Using Headphones (HEOS 7 only) 22
Listening To The Same Music In Multiple Rooms 23
Grouping Rooms 23
Ungrouping Rooms 24
Grouping All Rooms (Party Mode) 25
Ungrouping All Rooms 26
Using the Now Playing Queue 27
Play Now 27
Play Now & Replace Queue 27
Play Next 27
Add to End of Queue 27
Repeat and Shuffle Playback 27
Rearranging the Now Playing Queue 28
Deleting Songs from the Play Queue 28
Deleting All Songs from the Play Queue 29
Saving Playlists 29
Contents Setup Use Troubleshooting Status LED Appendix
Contents
2

MAKING SPEAKER ADJUSTMENTS 30
Changing the Name of a Speaker 30
Changing the Wireless Network Connection 30
Changing the Speaker’s Equalizer 31
Changing the Speaker’s Orientation (HEOS 3 Only) 31
Adjusting the Audio Quality 31
Creating a Stereo Pair (HEOS 3 Only) 32
Removing a Stereo Pair (HEOS 3 Only) 32
Adjusting the Status Light Brightness 32
Advanced Speaker Settings 33
Network Settings 33
Firmware Upgrade 33
About 34
UPDATING YOUR SYSTEM 35
ADVANCED FEATURES 36
Submit Diagnostics 36
Sharing Music from your Mobile Device 37
Resetting Your Controller App 37
Power Modes 37
Network Standby 37
Deep Standby 37
Off 37
BASIC TROUBLESHOOTING 38
My speaker won’t connect to my network using the audio cable 38
I get a message “Device was not found” 38
Music cuts out or delays sometimes 39
I hear a delay when using the AUX Input with my TV 39
Connecting to a WPS Network 39
Resetting Your Speaker 40
Restoring the Speaker to Factory Defaults 40
Contact Denon 41
Status LED Table 42
Supported File Types and Codecs 48
SPECIFICATIONS 49
Speaker Specifications 49
HEOS 7 49
HEOS 5 50
HEOS 3 51
INFORMATION 52
Trademarks 52
License 53
License Information for the Software Used in the Unit 53
Contents Setup Use Troubleshooting Status LED Appendix
3

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere
around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music
from your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home wireless network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
[Example] HEOS 5
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HEOS 5 QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.
Contents Setup Use Troubleshooting Status LED Appendix
4

BEFORE YOU BEGIN
NOTE
If you have already installed at least one HEOS speaker, please skip to the section “ADDING MORE HEOS SPEAKERS” below (v p. 14).
System Requirements
Before you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.
oNetwork Requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
5

oController Requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 5.0 or later
0iPhone® 3GS or newer
0iPad®
0iPod touch® (3rd generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
6

Getting To Know Your Speaker
Unpack your speaker from the box and verify that the following items are included:
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wer t y
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(European model only)
(North America model only)
Power supply
(for HEOS 3)
or
Power supply and Power cord
(for HEOS 7/5)
Ethernet cable
oror
HEOS Speaker
Quick Start Guide Safety Information
Sheets
Warranty
(North America model only)
Extended Protection Plan
(North America model only)
Audio/Setup cable
HEOS 7 HEOS 5 HEOS 3
NOTE
Please use the power supply and power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
7

oFront panel
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HEOS 7 HEOS 5 HEOS 3
ASpeakers
BStatus LED
Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” (v p. 42).
Contents Setup Use Troubleshooting Status LED Appendix
8

oControls
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HEOS 7 HEOS 5 HEOS 3
AVolume Up/Down buttons (+, –)
Adjusts the HEOS device’s volume level up or down.
BMute button (:)
Mutes or unmutes the HEOS device’s volume.
CHeadphone output (HEOS 7 only)
The music will stop playing through the built in speakers when you insert the headphones and turn back on when you remove the headphones.
See (v p. 22).
Contents Setup Use Troubleshooting Status LED Appendix
9

oBack panel
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qw y e t u
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2.0ARESET AUX IN 5V/1A
USB
NETWORK CONNECT
w
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HEOS 7 HEOS 5 HEOS 3
APower Input (DC)
Used to connect the external power supply (v p. 12).
BReset Button (RESET)
Various settings are reset to the factory default values
(v p. 40).
CAUX Input (AUX IN)
Used to connect audio devices (v p. 18).
DUSB Input (USB 5V/1A)
Used to connect USB storage devices.
ENetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network (v p. 14).
FConnect Button (CONNECT)
Used for Wi-Fi setup (v p. 39).
GConnect in Status LED
Indicates the status of this unit (v p. 39, 42).
HThreaded Mounting Hole
Used to mount this unit on a wall or ceiling.
ISafety Wiring Hole
Used to prevent from dropping.
Contents Setup Use Troubleshooting Status LED Appendix
10

Placing Your Speaker
You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to
place your speaker…
0The speaker must be within range of your wireless network.
0The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.
0Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.
0Place the speaker across the room from where you will be listening, as close to ear level as possible.
0The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.
oWall or Ceiling Mounting (HEOS 3 only)
The HEOS 3 speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which
support up to 10 lbs (4.5 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling mounting
options.
Caution
Recommend installing a safety wire (not included) at the safety wiring hole on the back of the speaker in order to prevent injury to the user and others
or damage to property should the speaker fall for some reason.
Contents Setup Use Troubleshooting Status LED Appendix
11

Powering Your Speaker
Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching
between 100 - 240 V.
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HEOS 7 HEOS 5 HEOS 3
DC18V
2.0ARESET AUX IN 5V/1A
USB
NETWORK CONNECT
Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or Google Play™ store for “HEOS by Denon”.
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Contents Setup Use Troubleshooting Status LED Appendix
12

SETTING UP YOUR FIRST HEOS SPEAKER
Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music
playback. This involves following a few simple steps to get the speaker connected to your existing home network:
Caution
DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use
an Ethernet cable to connect the speaker to your network or router.
1Make sure your mobile device is connected to your
wireless network (the same network you want your
speakers connected to). You can check this in the
Settings - Wi-Fi menu of your iOS or Android device.
NOTE
If your wireless network is secure, make sure you know the password to join
your network.
2Make sure you have the included
Audio/Setup cable handy.
3Launch the HEOS app on your
mobile device.
4Tap the “Setup Now” button at the top of the screen.
5Follow the instructions to add the speaker to your
wireless network. (The Wi-Fi settings from your mobile
device will be copied to the speaker via the audio
cable.)
NOTE
If you have any problems connecting your HEOS device, jump to the
Troubleshooting section (v p. 38).
Contents Setup Use Troubleshooting Status LED Appendix
Setup
13

ADDING MORE HEOS SPEAKERS
The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple speakers
so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 speakers to your HEOS
system.
Adding Wired Speakers
Just connect the speaker to your home network using an Ethernet cable and the speaker will appear on your HEOS app as a new room in the Rooms
screen.
At your convenience, you can assign a name to the speaker to indicate which room you have it placed in.
0Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).
0Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.
Adding Wireless Speakers
You can add additional wireless speakers to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the
instructions:
.
12
Music
Add Device
Settings
Music
Contents Setup Use Troubleshooting Status LED Appendix
14

USING YOUR HEOS SPEAKER
Once you have your speaker connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music.
You can listen to something different on every speaker or the same music perfectly synchronized on all speakers. It’s up to you!
Selecting a Room/Speaker
If you have more than one HEOS speaker, you must tell the HEOS system
which speaker you want to control:
1Tap the Rooms tab.
2Select the Room/Speaker you want to control.
3Select the Music tab to select a music source or the
Now Playing tab to control what is currently playing in
the selected room.
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1
2
3
Now PlayingMusicRooms
Song Name 5
Song Name 4
Song Name 3
Song Name 2
Song Name 1
Outside
Bedroom
Dining
Living
Kitchen
Drag one room into another to group them
Rooms
Contents Setup Use Troubleshooting Status LED Appendix
Use
15

Listening to Radio
The HEOS system includes access to more than 70,000 free internet radio
streams from all corners of the globe via the TuneIn radio service. Just
select the TuneIn logo from the main Music menu and browse among the
70,000 stations neatly organized into popular categories and select a
station that appeals to your mood.
NOTE
If you have a TuneIn account, you can sign into the TuneIn service under Settings -
Music Sources - TuneIn, and access all of your “My Favorite” TuneIn stations.
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Audio signal
Playing music stored on your mobile
device
1Tap the “Music” tab.
2Select “This iPhone/iPod/iPad/Phone”.
3Browse the local music on your phone and select
something to play.
.
Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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Playing music from your networked PC
or NAS
1Select “Local Music” from the Music tab.
2Select the name of your networked PC or NAS (network
attached storage) server.
3Browse the music on your PC/NAS and select
something to play.
.
NAS
(Network Attached
PC Storage)
PC
Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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Playing music from the AUX input
1Connect an audio device with a 3.5 mm stereo audio
output to the AUX input on your speaker using the
included 3.5 mm stereo audio cable.
2Select “AUX Input” from the Music tab.
3Select the name of the speaker to which you connected
the audio device in step 1.
4Initiate playback on the audio device.
5The sound from the audio device can be played directly
on the selected speaker or digitized and sent over your
network to other speakers. .
Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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Playing music from a USB device
1Insert a FAT32 formatted USB device into the USB port
on the back of the HEOS system.
2Select “Local Music” from the Music tab.
3Select the name of your HEOS system.
4Browse the music on your USB device and select
something to play.
NOTE
0It may take several minutes for the name of your HEOS system to appear in the
Local Music list if you have a large number of files on your USB device.
0It is not possible to connect and use a computer via the USB port of this unit using
a USB cable.
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Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
19

HEOS account
oWhat is a HEOS account?
A HEOS account is master account or “keychain” for managing all of
your HEOS music services with one single username and password.
oWhy do I need a HEOS account?
With the HEOS account you just have to enter your music services
login names and passwords one time. This allows you to easily and
quickly use multiple controller apps on different devices. You just log
into your HEOS account on any device and you will have access to all
of your associated music services, play history and custom playlists,
even if you are at a friend’s house listening to music on their HEOS
system.
oSigning up for a HEOS account
You will be instructed to signup for a HEOS account the first time you
try to access any music service from the main Music menu of the
HEOS app.
oChanging Your HEOS account
1Tap the Music tab.
2Select the Settings a icon in the upper left corner of
the screen.
3Select “HEOS Account”.
4Sign Out, Edit, or Remove your HEOS account from
your HEOS system.
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