DeVilbiss iGo Technical Document

DeVilbiss® iGo™ Transportable
Oxygen Concentrator.
Equipment Guide.
BOC: Living Healthcare

03Transportable Oxygen Concentrator. Equipment Guide.
Contents.
4 Important Parts
6 Control Panel
7 How to use the iGo™
9 Do’s and Don’ts
10 Power failure/Concentrator breakdown
Electricity refunds
12 Troubleshooting

Transportable Oxygen Concentrator. Equipment Guide.04
The iGo™ concentrator works by drawing in air and separating the oxygen
from the other gases using a filter system. Oxygen is then delivered to you
by tubing which connects to the cannula or facemask for you to breathe.
The iGo™ transportable concentrator is small and lightweight, yet capable
of delivering up to 3 LPM of constant flow oxygen.
An ideal choice for travelling, the iGo™ can be operated from a standard
12 V car charger socket or from its lithium ion battery which will give the
user up to 5.4 hours of usage.
Important Parts.

05Transportable Oxygen Concentrator. Equipment Guide.
Power Input – Connect either AC or DC power
Handle
Exhaust Vents (on each side)
Control Panel – Refer to iGo™ Control Panel below
Power Button – Press and hold the Power
On/Off Button to turn your unit on or off
Oxygen Outlet – oxygen is dispersed
through this port
Battery Bay
Communication Port – This port allows
service personnel to diagnose and monitor
iGo™ performance. It is not for patient use.
Battery Contacts
Slot in Battery Bay
Cart Connection
Air Filter
Battery Latch
Rechargeable Battery
Battery Tabs
Rating Label (on bottom)
Handle

Transportable Oxygen Concentrator. Equipment Guide.06
1Oxygen Outlet – oxygen is dispersed
through this port.
2Power button – turns the system
ON or OFF.
3No Breath Detected light (PulseDose
mode ONLY) – illuminates intermittently
and an audible alert sounds every
3 seconds if the iGo™ is operating in
PulseDose mode and does not detect
a breath for 30 seconds. If a breath is
detected during the alert, the alert
condition is cleared. If a breath is not
detected during the alert, the unit
changes to continuous flow mode after
60 seconds of alerting.
NOTE – Once the unit changes to
continuous flow, use the Mode Select
button to change back to PulseDose.
4a External Power light – illuminates when
the iGo™ system is connected to either
AC or external DC power. Power Fail
alert – illuminates intermittently with an
audible alert for 15 minutes. Pressing
the Power button stops the alert.
4b Green Normal Oxygen light – illuminates
when the iGo™ delivers greater than
84% oxygen purity.
4c Yellow Low Oxygen light – illuminates
if the iGo™ delivers 75% to 84%
oxygen purity.
5a Red Service Required light – illuminates
with an audible alert if the iGo™
delivers less than 75% oxygen purity
or if component failure is detected.
5b Mode Select button – selects the
mode of oxygen delivery (PulseDose
or continuous flow).
6a Flow Indicator light – in PulseDose
mode, pulses ON with every breath;
in continuous flow mode, illuminates
continuously.
6b Flow Rate Indicator lights – illuminate
the flow rate at which the iGo™ is set to
deliver oxygen.
Control Panel.
2
1
3
4b
4c
5a
6a
5b
4a
6b 7
8

07Transportable Oxygen Concentrator. Equipment Guide.
7Flow Rate Control buttons – increase or
decrease the flow rates in PulseDose
(1 to 6 LPM) or continuous flow (1 to
3 LPM) as ordered by the physician.
8Battery Charge lights – indicate the
battery pack’s charge status. When the
battery is fully charged, all six lights
illuminate. As the battery discharges,
the lights turn off one by one. Each
illuminated light indicates approximately
45 minutes of battery charge at 2 LPM
in PulseDose mode.
How to use the iGo™.
IMPORTANT: Please ensure you read all accompanying literature supplied
prior to using your home oxygen equipment. In particular, pay attention
to the section on not smoking or allowing others to smoke near your
equipment.
1. Please follow all operating instructions.
2. Place your iGo™ in a suitable location.
3. Ensure that the air filter is installed in
the handle cavity.
4. Select Power Source:
• AC Operation – Plug cord into iGo™
and wall outlet.
• DC Operation – Plug cord into iGo™.
START CAR BEFORE INSERTING CORD
INTO DC ACCESSORY POWER PORT.
• Rechargeable Battery – Insert the
battery tabs into the slots in the
Battery Bay and push the battery
into the iGo™ unit until it is secure
and flush with the back of the unit.
NOTE: Rechargeable Battery must be
charged before first use. To completely
charge the battery, connect the AC Power
Cord and plug in. This may require up to
4.5 hours of uninterrupted charging. The
battery will not charge when connected to
a DC Power Port.
When the battery is charging, the lights
illuminate in a cycle pattern. When the
battery has approximately 10% of capacity,
a yellow battery light illuminates with a
single audible alert. When the battery
is depleted, the unit enters Power Fail
alert. Power Fail alert – illuminates
intermittently with an audible alert for
15 minutes. Pressing the Power button
stops the alert.

Transportable Oxygen Concentrator. Equipment Guide.08
Typical Battery Operation Time
Flow Rate Continuous Flow
1.0 4.0 hours
2.0 2.4 hours
3.0 1.6 hours
4.0 –
5.0 –
6.0 –
5. Connect the tubing to the oxygen outlet
and cannula.
6. Press and hold the Power Button to turn
your iGo™ On.
7. Your iGo™ is now ready for use. Attach
a standard nasal cannula to your nose
and face. Breathe normally through the
cannula.
8. Select Delivery Mode – Press the Mode
Select button. The iGo™ will come on at
the last mode and flow setting used.
Rechargable Battery.
Do’s and Don’ts.
• Keep the iGo™ at least 5 feet (1.6 m)
from hot, sparking objects or naked
sources of flame. The iGo™ should be
located so as to avoid pollutants
or fumes.
• Do not use oil or grease: A spontaneous
and violent ignition may occur if oil,
grease, or other petroleum substances
come into contact with oxygen under
pressure. Keep these substances away
from the oxygen system, tubing and
connections, and any other oxygen
source. Do not use any petroleum based
or other lubricants.
a. Continuous Flow – a continuous
supply of oxygen will flow through your
tubing and nasal cannula.
b. PulseDose – a pulse of oxygen is
released with each breath.
9. Check the Flow Rate – use the Flow Rate
Setting buttons to adjust the flow rate to
the setting prescribed by your clinician.
NOTE: BOC may have set the flow so that
it cannot be adjusted.
10.When you have finished using the
iGo™, press and hold the Power Button
to turn Off. Store the iGo™ in a cool, dry
location when not in use.

09Transportable Oxygen Concentrator. Equipment Guide.
• Do not allow unauthorised or untrained
individuals to service the equipment or
open the device.
• Do not operate the iGo™ or accessories
in standing water and do not submerse
or expose to water. Electric shock or
damage to the unit may result if this
occurs.
• Protect the Battery and Power Adapters
from fluid spills or drips to avoid
possible shock hazards.
• Do not expose the Rechargeable Battery
to fire or dispose of in a fire. It may
explode and cause potential injury.
• Do not short circuit the battery’s metal
contacts with metallic objects such as
keys, paperclips, or coins. It may cause
sparks or excessive heat.
• Do not disassemble, puncture, or crush
the battery. Rechargeable Battery
electrolytes may be toxic if swallowed
and can be harmful to skin and eyes.
Use of a damaged battery may cause
personal injury. Keep the battery away
from children.
• This device contains electrical and/or
electronic equipment. Please do not
dispose of any of these components.
• Electric shock hazard – do not attempt
to repair or service this item.
• Do not operate the iGo™ in an area
where the air may be contaminated
with carbon monoxide or hydrocarbons
as this may shorten the life of the unit
(i.e. near car exhausts, furnaces, or gas
heaters).
• Do not place this device near other
equipment or devices that create or
attract electromagnetic fields. Placing
the unit in electromagnetic fields
greater than 10 V/m can affect its
operation. Examples of such equipment
are defibrillators, diathermy equipment,
cellular telephones, CB radios, radio-
controlled toys, microwave ovens, etc.
• Use only the AC Adapter and DC Adapter
supplied with the iGo™. Do not use
replacement parts, accessories, or
adapters other than those authorised
by BOC.
• Do not expose the iGo™, Rechargeable
Battery, or accessories to temperatures
outside of specified operating or storage
temperatures as this may cause damage.
The operating temperature for the iGo™
is between 5°C– 40°C.
• Always use the iGo™ in a vertical
position.
• Never block the air intake and air
exhausts on the iGo™.
• Do not cover with clothing or any other
material, or use whilst in a bag other
than the one provided.
• Always ensure you organise access to
a power source to recharge your iGo™
when required.
• The iGo™ should not be stored in a car
overnight at any time of the year (this is
related to temperature range).
• If you wish to take the iGo™ on holiday,
this must be discussed in advance with
BOC Healthcare and your clinician.

Transportable Oxygen Concentrators. Equipment Guide.10
Power failure/Concentrator breakdown.
What to do if your oxygen
concentrator breaks down or you
have a power failure.
Switch to your back-up cylinder and call the
Patient Service Centre on 0800 136 603
and explain what the problem is. They will
ask you a series of questions to determine
what the problem might be. It is crucial
that you give them as much help as you
can. They will then give you advice on how
to fix the problem or if this is not possible,
they will arrange for one of our PSRs to visit
you. Our free phone line 0800 136 603 is
open 24 hours a day every day of the year
to respond to emergencies.
If you feel unwell then it is important that
you contact your doctor so that he/she can
provide guidance.
Back-up cylinders
These cylinders are normally provided for
use in case of power failure or breakdown
of the concentrator.
What is an electricity refund?
As part of our service we will refund the
cost of electricity used by the oxygen
concentrator on a quarterly basis. After you
have been using the oxygen concentrator
for approximately 3 months, a BOC Patient
Service Representative (PSR) will ring
Electricity refunds.
you to advise that a service is due on the
equipment. It is important that you are
available for this visit as the PSR will take
the first readingof the concentrator hours
meter. The meter reading will be entered
into the BOC computer system. This will

11Transportable Oxygen Concentrators. Equipment Guide.
issue a refund paid by bank transfer (BACS),
directly into your account. It is essential that
you confirm to us your electricity provider
to allowus to calculate the correct level of
reimbursement. We will reimburse at the
lowest available tariff in your region, unless
we have your electricity provider details. If
you have not yet given us this information,
please ring our Patient Service Centre on
0800 136 603.
The service visit
It is very important your concentrator is
first serviced after 3 months and then
every 6 months after so that we can
ensure it is in full working order. During
these visits we can also check that you
have enough cannulae/masks.
The ongoing process
Future concentrator service visits will be
plannedat six monthly intervals when a
meter reading willbe taken by our PSR
and a refund will be issued. In between
these visits we will arrange to send you
an estimated refund. Therefore 3 months
after the concentrator service visit you
will receive a further refund which is
based on an estimate calculated by our
computer system.
Month 1
Install
Month 3
Service by PSR resulting
in refund
Month 6
Estimated payment based
on previous actual usage
Month 9
Service by PSR resulting
in refund
Month 12
Estimated refund based
on previous actual usage
How do we calculate the
estimated refund?
The computer is able to estimate the hours
the concentrator has been used based on
the readings taken at installation and also
at the first service. If your oxygen usage
has changed and you have been over or
underpaid then we will rectify this at the
next refund.

Transportable Oxygen Concentrators. Equipment Guide.12
Troubleshooting.
Symptom
Possible cause Solution
Unit not operating.
No lights illuminated
and nothing
happening when
power button
pressed.
1. Power button was
not held.
1. Press Power button and hold for
one second.
2. No external power
and no charged
battery installed.
2. Plug into external power or install
charged battery.
3. Unit malfunction. 3. If the above solutions do not work,
contact BOC on 0800 136 603.
Unit not operating.
External Power light
flashing with audible
alert. Power Fail
alert activated.
1. AC power cord not
properly inserted
into wall outlet or DC
adapter not attached.
1. Check power cord connection
at the wall outlet and adapter
connection to iGo™.
2. Charged battery not
installed or defective
battery.
2. Install charged battery or contact
your provider for a replacement
battery.
3. No power at wall
outlet.
3. Check the home circuit breaker
and reset if necessary. Use a
different wall outlet if the situation
occurs again.
4. Faulty AC Adapter. 4. Contact BOC on 0800136 603.
5. Faulty DC accessory
power port outlet.
5. Check the fuse.
6. Faulty DC Adapter. 6. Contact BOC on 0800136 603.
If the above solutions do not work,
contact BOC on 0800136 603.
Cannot change the
flow rate.
1. Flow rate is locked. 1. Unlock flow rate.
2. Unit malfunction. 2. Contact BOC on 0800 136 603.
The following troubleshooting chart will help you analyse and correct
minor iGo™ malfunctions. If the suggested procedures do not help,
please call BOC on 0800 136 603. Do not attempt any other maintenance
at this time.

13Transportable Oxygen Concentrators. Equipment Guide.
Symptom
Possible cause Solution
Unit set for
PulseDose mode:
No Breath Detected
light flashing
and audible alert
sounding.
OR
Unit changed to
Continuous Flow
automatically.
1. Cannula is not adjusted
properly.
1. Check all cannula connections
to make sure they are tight
and adjust the cannula to fit
comfortably. Ensure tubing is
not kinked.
2. Obstructed cannula or
oxygen tubing.
2. Detach cannula. If proper flow
is restored, clean or replace if
necessary. Disconnect the oxygen
tubing at the oxygen outlet. If
proper flow is restored, check
oxygen tubing for obstructions or
kinks. Replace if necessary.
3. Tubing/cannula too
long.
3. Replace with shorter
tubing/cannula.
4. Humidifier attached. 4. Remove humidifier. (PulseDose
does not operate with humidifier).
5. Low flow cannula
being used.
5. Replace with standard cannula.
If the above solutions do not work,
contact BOC on 0800136 603.
Oxygen level out of
specification.
Intake silencer/filter is
blocked.
Contact BOC on 0800136 603.
Yellow Low Oxygen
light illuminating.
OR
Red Service Required
illuminating and
audible alert
sounding. External
Power and/or
Battery Power lights
illuminating. Unit is
operating.
1. Air filter is blocked. 1. Check the air filter. If the filter
is dirty, wash it following the
cleaning instructions.
2. Exhaust is blocked. 2. Check the exhaust area; make sure
there is nothing restricting
the unit exhaust.
3. Intake silencer/filter
is blocked.
3. Contact BOC on 0800 136 603.
If the above solutions do not work,
contact BOC on 0800 136 603.

Transportable Oxygen Concentrators. Equipment Guide.14
Symptom
Possible cause Solution
Red Service Required
light illuminating.
External Power and/
or Battery Power
lights illuminating.
Audible alert
sounding. Unit not
operating.
1. Air filter is blocked. 1. Check the air filter. If the filter
is dirty, wash it following the
cleaning instructions.
2. Exhaust is blocked. 2. Check the exhaust area; make
sure there is nothing restricting
the unit exhaust.
3. Unit is overheated. 3a. Allow unit to cool and try again.
3b. Move unit to cooler location.
4. Intake silencer/filter
is blocked.
4. Contact BOC on 0800136 603.
If the above solutions do not work,
contact BOC on 0800136 603.
Power Fail alert
activated: External
Power light flashing
and audible alert
sounding.
1. Battery completely
discharged.
1. Recharge battery.
2. Lost external power
without battery
installed.
2. Install battery or plug into
external power.
Red Service Required
light flashing.
Flow Indicator light
flashing. Audible
alert sounding. Unit
operating.
Blocked or defective
cannula or oxygen
tubing.
a. Detach cannula. If proper flow is
restored, clean cannula or replace
if necessary.
b. Disconnect the oxygen tubing at
the oxygen outlet. If proper
flow is restored, check oxygen
tubing for obstructions or kinks.
Replace if necessary.
Unit not operating
when used with
charged battery.
Power Fail alert
activated: External
Power light flashing
and audible alert
sounding.
Battery is overheating. Allow battery to cool.

15Transportable Oxygen Concentrators. Equipment Guide.
Symptom
Possible cause Solution
DC Adapter attached.
Unit operating
from battery or not
operating. External
Power light is not
illuminated.
1. Poor connection to
DC power source.
1. Ensure the DC accessory power
port outlet is clean and a good
connection can be made. Insert
the DC Adapter into the vehicle’s
DC accessory power port outlet.
2. Vehicle power source
(vehicle accessory
connector) dropped
too low for the DC
Adapter.
2. If the vehicle power source
drops too low for the DC Adapter,
the iGo™ will revert to battery
operation (if present) or will cease
operation until power is restored.
3. Fuse in vehicle is
blown.
3. Check the fuse and replace if
necessary.
Audible alert sounds
intermittently
when operating
from DC Adapter.
1. Vehicle not running. 1. Start vehicle.
2. Poor connection to
DC power source.
2. Ensure the DC accessory power
port outlet is clean and a good
connection can be made. Insert
the DC Adapter into the vehicle’s
DC accessory power port outlet.
3. Vehicle electrical
system overloaded or
defective.
3. Have a qualified mechanic
check electrical system while
iGo™ is attached.
Lowest Battery
Status light is Yellow.
Unit beeps once.
Battery needs to be
charged.
a. Plug unit into AC power or
replace discharged battery with
charged battery.
b. Plug unit into DC accessory power
port outlet to operate unit.
NOTE – Battery will not recharge
on DC power.
Battery Status lights
never indicate fully
charged.
1. Battery needs to be
reconditioned.
1. Fully discharge battery then
recharge.
2. Defective battery. 2. If the above solutions do not work,
contact BOC on 0800 136 603.
Yellow Battery Status
light flashing.
Unit is equipped with
built-in battery test and
the battery pack is being
checked.
If light flashes longer than
10 minutes, battery is defective.
Contact BOC for a replacement.
Any other issues.
Contact BOC on 0800136 603.

HLC/406750/0811
The stripe symbol and the letters BOC are registered trade marks of The BOC Group Limited. Both BOC Limited and The BOC Group Limited are
members of The Linde Group, the parent company of which is Linde AG. Reproduction without permission is strictly prohibited. © BOC Limited 2012
BOC Healthcare is an authorised distributor of iGo™ manufactured
by DeVilbiss®. Pictures are courtesy of DeVilbiss®.
Contact us.
Our normal working hours are Monday to Friday 8am until 5.30pm.
We are open 24 hours for emergencies only.
If you are visually impaired and require
a large print copy, please contact us.
BOC Healthcare
Patient Service Centre, Priestley Road, Worsley, Manchester M28 2UT, United Kingdom
Tel [phone], Fax [phone], healthcar[email protected]om
www.bochealthcare.co.uk