Dexcom G5 Mobile User manual

Quick Start Guide
CONTINUOUS GLUCOSE
MONITORING SYSTEM

Table of Contents
Section 1: Welcome........................................................................................................4
1.1 Learning How to Learn....................................................................................................4
Section 2: Indications for Use and Safety Statement.........................................5
Section 3: Risks and Benefits...................................................................................13
3.1 Risks..............................................................................................................................13
3.2 Benefits.........................................................................................................................14
Section 4: System Overview.........................................................................16
4.1 Components...................................................................................................................16
4.2 Choose Display Device..................................................................................................17
Section 5: App Setup and Operation...........................................................20
5.1 Install App.....................................................................................................................20
5.2 Enter Initial BG Meter Values........................................................................................22
5.3 Enter BG Meter Value Every 12 Hours...........................................................................23
5.4 View Home Screen........................................................................................................24
5.5 End Sensor Session.......................................................................................................26
5.6 Remove Sensor Pod and Transmitter............................................................................26
5.7 Smart Device Settings..................................................................................................27
Section 6: Receiver Setup and Operation...................................................28
6.1 Receiver Overview.........................................................................................................28
6.2 Set Up Receiver.............................................................................................................28
6.3 Insert Sensor.................................................................................................................30
6.4 Attach Transmitter........................................................................................................32
6.5 Confirm Transmitter and Receiver Are Communicating..............................................33
6.6 Start Sensor...................................................................................................................33
6.7 Set Up Alert Sounds......................................................................................................34
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6.8 Enter Initial BG Meter Values.........................................................................................36
6.9 Enter BG Meter Values Every 12 Hours..........................................................................37
6.10 View Receiver Trend Screen.........................................................................................38
6.11 End Sensor Session......................................................................................................40
6.12 Remove Sensor Pod and Transmitter...........................................................................40
Section 7: Alarm, Alerts and Advanced Alerts............................................41
7.1 Low Glucose Alarm.........................................................................................................41
7.2 Change Low/High Alerts.................................................................................................41
7.3 Advanced Alerts.............................................................................................................41
Section 8: Troubleshooting...........................................................................42
8.1 No Alarm/Alerts..............................................................................................................42
8.2 Sensor Glucose Readings..............................................................................................44
8.3 Adhesive.........................................................................................................................47
8.4 Hardware Errors.............................................................................................................47
8.5 Calibration Errors...........................................................................................................48
8.6 Transmitter Errors..........................................................................................................49
8.7 Sensor Errors.................................................................................................................50
8.8 Ending Sensor Session Early..........................................................................................50
Section 9: Warranty.......................................................................................53
9.1 Receiver Warranty Information......................................................................................53
9.2 Transmitter Warranty Information.................................................................................55
Section 10: Travel..........................................................................................58
10.1 Going Through Security................................................................................................58
Section 11: Need Help? You’re Not Alone!....................................................60
11.1 Dexcom Technical Support...........................................................................................60
11.2 Patient Care Team........................................................................................................61
11.3 Sales Support Team.....................................................................................................61
11.4 Corporate......................................................................................................................62
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11.5 Explore Web Based Education......................................................................................62
11.6 Explore Share/Follow....................................................................................................62
11.7 Frequently Asked Questions.........................................................................................62
Dexcom G5 Mobile CGM System Quick Start Guide •3

Congratulations on making the Dexcom G5 Mobile Continuous Glucose Monitoring
(CGM) System part of your life!
The Dexcom G5 Mobile CGM System (Dexcom G5 Mobile) allows you to see real-time
continuous sensor glucose readings every five minutes for up to seven days. These
readings can help you find trends and patterns in your glucose levels, allowing you to
see where your glucose levels have been, which direction they are headed, and how
fast they are rising or falling.
1.1 Learning How to Learn
Knowing about the Dexcom G5 Mobile is your first step in creating a successful CGM
experience. Before using it, learn about it.
You can train on the Dexcom G5 Mobile in the following ways:
Self train with the Dexcom G5 Mobile Tutorial
Train with our Dexcom Care Team
(1-877-339-2664, Monday through Friday, 6 am to 5 pm PST)
Train with your healthcare professional using this Quick Start Guide
Before you begin and anytime you have questions, review the Dexcom G5 Mobile CGM
User Guide (user guide). Your options to get the full user guide:
Download as an eBook or view/print in a .pdf format
dexcom.com/guides
Online request form to receive a free printed copy
dexcom.com/guides
Request a free copy by mail
Using the business reply card found in the back of this guide
Request a free copy by phone
1-888-738-3646
Section 1
Welcome
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Section 2
Indications for Use and Safety Statement
Indications for Use
The Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System is a glucose
monitoring system indicated for detecting trends and tracking patterns in persons (age
2 years and older) with diabetes. The system is intended for single patient use and
requires a prescription.
The Dexcom G5 Mobile CGM System is indicated for use as an adjunctive device to
complement, not replace, information obtained from standard home glucose monitoring
devices.
The Dexcom G5 Mobile CGM System aids in the detection of episodes of hyperglycemia
and hypoglycemia, facilitating both acute and long-term therapy adjustments, which
may minimize these excursions. Interpretation of the Dexcom G5 Mobile CGM System
results should be based on the trends and patterns seen with several sequential
readings over time.
Contraindications
MRI/CT/ Diathermy
Remove the Dexcom G5 Mobile CGM System (sensor, transmitter, and receiver)
before Magnetic Resonance Imaging (MRI), Computed Tomography (CT) scan, or
high-frequency electrical heat (diathermy) treatment.
The system hasn’t been tested during MRI, CT scans, or with diathermy treatment.
Magnetic fields and heat could damage the components, stopping sensor glucose
readings or Alarm/Alert notifications. Without sensor glucose readings or Alarm/Alert
notifications, you might miss a severe low or high glucose event.
Medications
Taking medications with acetaminophen (such as Tylenol® or Excedrin Extra
Strength®) while wearing the sensor may falsely raise your sensor glucose readings.
The level of inaccuracy depends on the amount of acetaminophen active in your body
and is different for each person.
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General CGM System Warnings
Warnings
Review Training Materials
Thoroughly review the training materials included with your Dexcom G5 Mobile CGM
System before using.
Incorrect use could lead you to misunderstand system information or might affect its
performance and you might miss a severe low or high glucose event.
Treatment Decisions
The Dexcom G5 Mobile CGM System does not replace your blood glucose (BG) meter.
When making treatment decisions, such as the amount of insulin you need, only use
your BG value. Don’t use the Dexcom G5 Mobile CGM System sensor glucose readings
because readings can be different from your BG value. If sensor glucose readings are
used in determining treatments, it could result in you missing a severe low or high
glucose event.
Don’t Ignore Low/High Symptoms
If your sensor glucose readings don’t match your symptoms, measure your BG with a
fingerstick. Otherwise, you may miss a severe low or high glucose event.
Who Shouldn’t Use
The Dexcom G5 Mobile CGM System was not evaluated, nor approved for the following
persons:
• Pregnant women
• Persons on dialysis
• Persons who are critically ill
The system’s accuracy hasn’t been tested in people falling into these groups and sensor
glucose readings may be inaccurate, resulting in missing a severe low or high glucose
event.
Calibration Warning and Precautions
Warning
Calibrate on Schedule
Calibrate at least once every 12 hours. Calibrating less often than every 12 hours might
cause sensor glucose readings to be inaccurate, resulting in you missing a severe low
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or high glucose event.
Precautions
Be Accurate, Be Quick
Enter the exact BG value displayed on your BG meter within five minutes of a
fingerstick.
Entering the wrong BG values, or waiting more than five minutes before entry, might
affect sensor performance, resulting in you missing a severe low or high glucose event.
Significant Glucose Rate Changes
Don’t calibrate when your BG is changing at a significant rate: more than 2 mg/dL per
minute.
Look for rate of change arrows on your display device screen and don’t calibrate when
you see:
• A single arrow, pointing up
- Rising 2-3 mg/dL each minute
• Two arrows pointing up
- Rising more than 3 mg/dL each minute
• Single arrow pointing down
- Falling 2-3 mg/dL each minute
• Two arrows pointing down
- Falling more than 3 mg/dL each minute
Calibrating during a significant rise/fall of your BG may affect accuracy of sensor
glucose readings, resulting in you missing a severe low or high glucose event.
Fingerstick Only
Only use fingerstick measurements from your BG meter for calibration.
Alternative site BG values from your arms, palm of your hand, etc., may be different
and less accurate than your fingerstick BG values. Using alternative site BG values for
calibration might affect sensor performance, resulting in you missing a severe low or
high glucose event.
Prior to Initial Calibration: Data/Alarm/Alert
After starting a new sensor session, until completing your initial calibrations, you won’t
receive any sensor information such as readings, Alarm or Alerts. Without these, you
may miss a severe low or high glucose event.
Continue to take fingerstick measurements during a new sensor warmup period.
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System/Hardware/Software Warnings and Precautions
Sensor/Sensor Pod Warnings and Precautions
Warnings
Sensor Breaking Off
On rare occasions, the sensor wire may break or detach from the sensor pod.
Within 24 hours of experiencing a broken sensor wire, please call our 24/7 Technical
Support department, toll free at 1.877.339.2664 or toll at 1.858.200.0200.
If a sensor wire breaks under the skin with no portion of it visible, don’t remove it.
Contact your healthcare professional if you have redness, swelling, or pain at the
insertion site.
Placement
Do not insert the sensor component of the G5 Mobile System in a site other than the
belly/abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years).
The placement and insertion of the sensor component of the G5 Mobile System is not
approved for other sites.
If placed in other areas, the G5 Mobile System may not function properly
Storage
During a sensor’s shelf life, store it between 36° F-77° F. While you don’t need to keep
your sensor in a refrigerator, you can as long as the refrigerator is between 36° F-77° F.
Never store sensors and/or sensor packages in a freezer.
Storing the sensor incorrectly might cause the sensor glucose readings to be incorrect,
resulting in you missing a severe low or high glucose event.
Precautions
Expiration Date
Don’t use expired sensors. Before inserting, always check the package label for the
expiration date using the YYYY-MM-DD format.
If past the expiration date, don’t use because the sensor glucose readings might not be
accurate, resulting in you missing a severe low or high glucose event.
Sensor Package
Don’t use sensor if its sterile package has been damaged or opened. Using a
non-sterile sensor might cause infection.
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