Dialogic Diva User manual

www.dialogic.com
January 2014 203-195-18, Rev B
Dialogic
®
Diva
®
Media Board
Installation Guide
Dialogic
®
Diva
®
Karten
Installationsanleitung
Adaptadores Dialogic
®
Diva
®
Guía de Instalación

page 2
Copyright and Legal Notice
Copyright © 1999-2014 Dialogic Inc. All Rights Reserved. You may not reproduce this document in
whole or in part without permission in writing from Dialogic Inc. at the address provided below.
All contents of this document are furnished for informational use only and are subject to change without
notice and do not represent a commitment on the part of Dialogic Inc. and its affiliates or subsidiaries
(“Dialogic”). Reasonable effort is made to ensure the accuracy of the information contained in the
document. However, Dialogic does not warrant the accuracy of this information and cannot accept
responsibility for errors, inaccuracies or omissions that may be contained in this document.
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH DIALOGIC
®
PRODUCTS. NO
LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY
RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN A SIGNED AGREEMENT BETWEEN
YOU AND DIALOGIC, DIALOGIC ASSUMES NO LIABILITY WHATSOEVER, AND DIALOGIC DISCLAIMS
ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF DIALOGIC PRODUCTS
INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY.
Dialogic products are not intended for use in certain safety-affecting situations. Please see
http://www.dialogic.com/company/terms-of-use.aspx for more details.
Due to differing national regulations and approval requirements, certain Dialogic products may be
suitable for use only in specific countries, and thus may not function properly in other countries. You
are responsible for ensuring that your use of such products occurs only in the countries where such use
is suitable. For information on specific products, contact Dialogic Inc. at the address indicated below or
on the web at www.dialogic.com.
It is possible that the use or implementation of anyone of the concepts, applications, or ideas described
in this document, in marketing collateral produced by or on web pages maintained by Dialogic may
infringe one or more patents or other intellectual property rights owned by third parties. Dialogic does
not provide any intellectual property licenses with the sale of Dialogic products other than a license to
use such product in accordance with intellectual property owned or validly licensed by Dialogic and no
such licenses are provided except pursuant to a signed agreement with Dialogic. More detailed
information about such intellectual property is available from Dialogic’s legal department at 6700 de la
Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal, Quebec, Canada H4T 2B5.
Dialogic encourages all users of its products to procure all necessary intellectual property
licenses required to implement any concepts or applications and does not condone or
encourage any intellectual property infringement and disclaims any responsibility related
thereto. These intellectual property licenses may differ from country to country and it is the
responsibility of those who develop the concepts or applications to be aware of and comply
with different national license requirements.
Dialogic, Dialogic Pro, Dialogic Blue, Veraz, Brooktrout, Diva, BorderNet, PowerMedia, ControlSwitch,
I-Gate, Mobile Experience Matters, Network Fuel, Video is the New Voice, Making Innovation Thrive,
Diastar, Cantata, TruFax, SwitchKit, Eiconcard, NMS Communications, SIPcontrol, Exnet, EXS, Vision,
inCloud9, NaturalAccess and Shiva, among others as well as related logos, are either registered
trademarks or trademarks of Dialogic Inc. and its affiliates or subsidiaries. Dialogic’s trademarks may
be used publicly only with permission from Dialogic. Such permission may only be granted by Dialogic’s
legal department at 6700 de la Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal,
Quebec, Canada H4T 2B5. Any authorized use of Dialogic’s trademarks will be subject to full respect of
the trademark guidelines published by Dialogic from time to time and any use of Dialogic’s trademarks
requires proper acknowledgement.
The names of actual companies and products mentioned herein are the trademarks of their respective
owners.
Revision Release Date Notes
203-195-18, Rev B January 2014 PKN

page 3
License Agreement for Use of Software
This is an Agreement between you, the Company, and your Affiliates (referred to in some
instances as "You" and in other instances as "Company") and all Your Authorized Users
and Dialogic Inc. ("Dialogic").
YOU SHOULD CAREFULLY READ THE SOFTWARE LICENSE AGREEMENT ("AGREEMENT")
ON THISSEALED PACKAGE BEFORE OPENING THE PACKAGE. BYOPENING THE PACKAGE,
YOU ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE
WITH OR ARE UNWILLING TO ACCEPT THESE TERMS AND CONDITIONS, YOU MAY
RETURN THE PACKAGE IN UNOPENED "AS NEW" CONDITION (INCLUDING ALL
DOCUMENTATION AND BINDERS OR OTHER CONTAINERS) FOR A FULL REFUND. BY
DOWNLOADING, INSTALLING, COPYING OR OTHERWISE USING THE ENCLOSED
SOFTWARE ("PROGRAM"), YOU FURTHER AGREE AND ACKNOWLEDGE THAT YOU HAVE
READ THIS AGREEMENT AND UNDERSTAND IT, AND THAT BY TAKING ANY ONE OR MORE
OF SUCHSTEPS/ACTIONS YOUAGREE TO BEBOUND BYSUCH TERMSAND CONDITIONS.
DIALOGIC IS UNWILLING TO LICENSE THE SOFTWARE TO YOU IF YOU DO NOT ACCEPT
AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Intellectual Property
The enclosed Software ("Program") and all accompanying documentation are individually
and collectively owned by Dialogic Inc. ("Dialogic"), its subsidiaries and/or its suppliers
and are protected by all applicable intellectual property laws and international treaty
provisions. Therefore, You and Your Authorized Users must treat the Program and
documentation like any other material so protected, except as expressly permitted in this
Agreement. In particular, but without limitation, You acknowledge that the Program and
its accompanying documentation constitute valuable intellectual property rights,
including without limitation trade secrets and copyrights, and confidential information of
Dialogic. The Program and all programs developed thereunder and all copies thereof
(including without limitation translations, compilations, partial copies with modifications
and updated works) are proprietary to Dialogic and title to all applicable copyrights, trade
secrets, patents and other intellectual property rights therein remains in Dialogic, its
subsidiaries, and/or its suppliers. Except as expressly permitted in this Agreement, You
shall not sell, transfer, publish, disclose, display or otherwise make available the Program
or copies thereof to others. You agree to secure and protect the Program, its
accompanying documentation and copies thereof in a manner consistent with the
maintenance of Dialogic's rights therein and to take appropriate action by instruction or
agreement with Your employees and/or consultants who are permitted access to the
Program to satisfy Your obligations hereunder. Violation of anyprovision of this paragraph
shall be the basis for immediate termination of this Agreement. Because unauthorized
use or transfer of the Software or documentation may diminish substantially the value
of such materials and irrevocably harm Dialogic, if You breach the provisions of this
Section of this Agreement, Dialogic shall be entitled to injunctive and/or other equitable
relief, in addition to other remedies afforded by law, to prevent a breach of this Section
of this Agreement.
Grant of License
Subject to the terms and conditions of this Agreement Dialogic grants to You a
non-exclusive, personal, non-transferable license to use the Program in object code form
only and solely in accordance with the following terms and conditions:
• You may make, install and use only one (1) copy of the Program on a single-user
computer, fileserver, or on a workstation of a local area network, and only inconjunction
with a legally acquired Dialogic®hardware or software product You may also make one
copy solely for backup or archive purposes;
• The primary Authorized User on the computer on which the Program is installed may
make a second copy for his/her exclusive use on either a home or portable computer;
• You may copy the Program into any machine readable or printed form for backup or
modification purposes in support of Your use of one copy of the Program;

License Agreement for Use of Software
page 4
• You may distribute the Program in object code only and only as part of, or integrated
by You into, a computer system that (i) contains a Dialogic hardware product, (ii)
includes a substantial amount of other software and/or hardware manufactured or
marketed by You and (iii) is marketed and sublicensed to an end user for the end user's
own internal use in the regular course of business (a "Licensed System");
• Each end user to whom a Licensed System is distributed must agree to license terms
with respect to the Program that are at least as protective of Dialogic's rights in the
Program as those set forth in this Agreement;
• You shall receive one (1) Program master disk, and shall be solely responsible for
copying the Program into the Licensed Systems and for warranting the physical media
on which it is copied;
• You may make one (1)copy ofthe documentation accompanying theProgram, provided
that all copyright notices contained within the documentation are retained;
• You may modify the Program and/or merge it into another Program for Your use in one
computer; (any portion of this Program will continue to be subject to the terms and
conditions of this Agreement);
• You may transfer the Program, documentation and the license to another eligible party
within Your Company if the other party agrees to accept the terms and conditions of
this Agreement. If You transfer the Program and documentation, You must at the same
time either transfer all copies whether in printed or machine readable form to the same
party or destroy any copies not transferred; this includes all modifications and portions
of the Program contained in or merged into other Programs;
• You shall not remove, and each copy of the Program shall contain, the same copyright,
proprietary, patent and/or other applicable intellectual property or other ownership
notices, plus any restricted rights legends that appear in the Program and/or this
Agreement and, if You copy the Program onto media to which a label may be attached,
You shall attach a label to the media that includes all such notices and legends that
appear on the Program master disk and envelope;
• You may not rent or lease the Program. You may not reverse engineer, decompile or
disassemble the Program. Except as is strictly necessary for You to integrate the
Program with other software and/or hardware to produce the Licensed Systems, You
shall not copy, modify or reproduce the Program or documentation in any way. You
shall use Your best efforts to ensure that any user of the Program does not reverse
engineer, decompile or disassemble the Program to derive a source code equivalent of
the Program;
• If You transfer possession of any copy, modification or merged portion of the Program
or documentation to another party in any way other than as expressly permitted in this
Agreement, this license is immediately and automatically terminated;
• The Program may be used only in conjunction with Dialogic hardware;
• The Program shall not be exported or re-exported in violation of any export provisions
of the United States or any other applicable jurisdiction.
Upgrades
If the Program is provided as an upgrade and the upgrade is an upgrade from another
product licensed to You and Your Authorized Users by Dialogic, the upgrade is governed
by the license agreement earlier provided with that software product package and the
present Agreement does not grant You additional license(s). If You and Your Authorized
Users choose to upgrade this Program or the product used together with the Program
and such upgrade requires the license of additional software (whether a charge is
associated with such software or not), the license agreement associated with such
additional software shall govern the license of such additional software to the exclusion
of this Agreement.

page 5
Term
The Agreement is effective until terminated. You may terminate it at any time by notifying
Dialogic and/or by destroying the Program and all accompanying documentation together
with all copies, modifications and merged portions in any form. The Agreement will also
terminate automatically upon the occurrence or lack of occurrence of certain terms and/or
conditions set forth in this Agreement, or if You fail to comply with any term or condition
of this Agreement. You agree that upon any such termination You shall destroy or return
to Dialogic the Program and all accompanying documentation supplied by Dialogic,
together with any and all copies, modifications and merged portions in any form. All
provisions of this Agreement relating to disclaimers of warranties, limitation of liability,
remedies, or damages, and licensor's proprietary rights shall survive termination.
Limited Warranty
Dialogic solely warrants the media on which the Program is furnished to You to be free
from defects in materials and workmanship under normal use for a period of ninety (90)
days from the date of purchase by You as evidenced by a copy of Your receipt. If such a
defect appears within the warranty period, You may return the defective media to Dialogic
for replacement without charge provided Dialogic, in good faith, determines that it was
defective in materials or workmanship. Replacement is Your sole remedy with respect to
such a defect. Dialogic offers no warranty for Your reproduction of the Program. This
Limited Warranty is void if failure of the Program has resulted from accident, misuse,
abuse or misapplication.
Disclaimers, Limitations of Liability and Customer Remedies
Except as set forth in the "Limited Warranty" Section of this Agreement, the Program and
accompanying documentation are provided to You "as is." Neither Dialogic, its
subsidiaries, its suppliers, nor its licensor(s) (if any) warrants that the Program will meet
Your requirements or that its use will be uninterrupted or error-free. Except as set forth
in the "Limited Warranty" Section, EACH OF DIALOGIC, ITS SUBSIDIARIES, ITS
SUPPLIERS ANDITSLICENSOR(S)(IFANY)DISCLAIMS ANYAND ALLREPRESENTATIONS
AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROGRAM AND
ACCOMPANYING DOCUMENTATION, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR AGAINST LATENT DEFECTS. Except as set forth in the "Limited Warranty"
Section, neither Dialogic, its subsidiaries, its suppliers, nor its licensor(s) (if any) shall
have any liability to You or any third party for any claim, loss or damage of any kind,
including but notlimited to lost business profits, business interruption, loss of information,
or other pecuniary loss and indirect, punitive, incidental, economic, consequential or
special damages, arising out of or in connection with this Agreement and/or the use,
inability to use the Program and/or the Program's performance or inability to perform nor
from or in connection with the Program's accompanying documentation, or any data or
equipment related thereto or used in connection therewith. In no event shall Dialogic's,
its subsidiaries', its suppliers' or its licensor(s)'s liability for damages, whether arising
out of contract, negligence, warranty, or patent or copyright infringement, exceed the
fees You paid for the Program. No representation or warranty regarding the Program may
be made without Dialogic's, its subsidiaries', its suppliers', or its licensor(s)'s (if any) prior
written consent, and any warranty or representation made by You or Your customers
regarding the Program shall not constitute an obligation of Dialogic, its subsidiaries, its
suppliers, or other licensor(s) (if any). This limited warranty gives Youspecific legal rights.
You may haveother rights, which may vary from jurisdiction to jurisdiction.Also, as some
jurisdictions do not allow the exclusion or limitation for certain damages, some of the
above limitations may not apply to You.

License Agreement for Use of Software
page 6
Right to Audit
If this Program is licensed for use in a Company, Your Company and You individually and
collectively agree to keep all usual and proper records and books of accounts and all usual
proper entries relating to each installation of the Program during the term of this
Agreement and for a period of three (3) years thereafter. During this period, Dialogic may
cause an audit to be made of the applicable records in order to verify Your compliance
with this Agreement and prompt adjustment shall be made to compensate for any errors
or omissions disclosed by such audit. Any such audit shall be conducted by an independent
certified public accountant selected by Dialogic and shall be conducted during the regular
business hours at Your offices and in such a manner as not to interfere with Your normal
business activities. Any such audit shall be paid for by Dialogic unless material
discrepancies are disclosed.For such purposes, "material discrepancies"shallmean three
percent (3%) or more of the Authorized Users within the Company. If material
discrepancies are disclosed, Your Company agrees to pay Dialogic for the costs associated
with the audit as well as the license fees for the additional licensed channels or additional
authorized users. In no event shall audits be made more frequently than semi-annually
unless the immediately preceding audit disclosed a material discrepancy.
Supplementary Software
Any Supplementary Software provided with the Program and/or referred to in this
Agreement is provided "as is" with no warranty of any kind.
Miscellaneous
You acknowledge that You have read this Agreement, that You understand it, and that
You agree to be bound by its terms and conditions, and You further agree that this is the
complete and exclusive statement of the Agreement between the Dialogic and You ("the
Parties"), which supersedes and merges all prior proposals, understandings and all other
agreements, oral and written, between the Parties relating to the Program. You agree to
indemnify and hold harmless Dialogic and its subsidiaries, affiliates, suppliers, officers,
directors and employees from and against any claim, injury, loss or expense, including
reasonable attorneys' fees, arising out of (i) Your failure to comply with the provisions of
this Agreement, or (ii) any other wrongful conduct by or on behalf of You. This Agreement
applies to all updates, future releases, modifications and portions of the Program
contained in or merged into other programs. This Agreement may not be modified or
altered except by written instrument duly executed by Dialogic. No action, regardless of
form, arising out of this Agreement or the use of the Program may be brought by You
more than two (2) years after the cause of action has first arisen. Except as provided
herein, neither this Agreement nor any rights granted are assignableor transferable, and
any assignment or transfer will be null and void. If You authorize any other person to
copy the Program, You shall obligate that person in writing to comply with all conditions
of this Agreement. Dialogic shall have the right to collect from You its reasonable expenses
incurred in enforcing this agreement, including attorney's fees. The waiver or failure of
Dialogic to exercise in any respect any right provided for herein shall not be deemed a
waiver of any further right hereunder. All rights and remedies, whether conferred
hereunder or by any other instrument or law, will be cumulative and may be exercised
singularly or concurrently. Failure by either Dialogic or You to enforce any term or
condition of the Agreement will not be deemed a waiver of future enforcement of that or
any other term or conditions. The terms and conditions stated herein are declared to be
severable. Should any term(s) or condition(s) of this Agreement be held to be invalid or
unenforceable the validity, construction and enforceability of the remaining terms and
conditions of this Agreement shall not be affected. It is expressly agreed that Dialogic
and You are acting as independent contractors under this Agreement. These terms and
conditions will prevail notwithstanding any different, conflicting or additional terms and
conditions that may appearon any other agreement between Dialogic and You. Deviations
from these terms and conditions are not valid unless agreed to in writing in advance by
an authorized representative of Dialogic. Any notices sent to Dialogic under this
Agreement must be sent by registered mail or courier to the attention of Dialogic's legal
department at the address below or such other address as may be listed on
www.dialogic.com from time to time as being Dialogic's Montreal headquarters.

page 7
U.S. Government Restricted Rights
The Program and all accompanying documentation are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the U.S. Government is subject to restrictions
as set forth in subparagraph (c)(1)(iii) of The Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 or subparagraph (c) (1) and (2) of the
Commercial Computer Software-Restricted Rights at 48 CFR52.227-19, both as
applicable.
Governing Law
Any and all claims arising under this Agreement shall be construed and controlled by the
laws in force in the Province of Quebec, Canada, excluding its principles of conflict of laws
and the United Nations Convention on Contracts for the Sale of Goods. Dialogic is not
obligated under any other agreements unless they are in writing and signed by an
authorized representative of Dialogic.
Contractor/ manufacturer is:
Dialogic Inc.
6700 de la Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal, Quebec,
Canada H4T 2B5
This Agreement has been drafted in English at the express wish of the parties. Ce contrat
a été rédigé en anglais à la demande expresse des parties.
Hardware Limited Warranty
Warranty for Hardware Products: Dialogic Inc. or its subsidiary that originally sold
the hardware product to you ("Dialogic") warrants to the original purchaser ("Purchaser")
of this hardware product ("Product"), that at the time of delivery the Product supplied
hereunder will be free from defects in material and workmanship. This warranty is for
the standard period for such Product set out on Dialogic's website at
http://www.dialogic.com/warranties at the date of purchase, provided the Product
remains unmodified, is operated under normal and proper conditions in accordance with
its published specifications and documentation, and the system is not opened by
unauthorized personnel. The warranty is also void if the defect hasresulted fromaccident,
misuse, abuse or misapplication. Any Product which becomes defective during the
warranty period and is returned by Purchaser to Dialogic's Authorized Service Center
shipping prepaid with a Return Material Authorization (RMA) number (which must be
obtained from Dialogic before any return) within thirty (30) days after discovery of the
defect, with a written description of the defect, will be repaired or replaced at Dialogic's
option. Dialogic will not accept C.O.D. shipments. Dialogic reserves the right to refuse to
repair or replace any Product which shows signs of abuse, misuse, neglect or has been
altered in any way, including but not limited to Products which have been (i) used in
environments which exceed operating tolerances such as supplied voltages and signals
or (ii) stored under improper temperature or humidity conditions or (iii) used with
equipment, software or interfacing not furnished by Dialogic or (iv) improperly packaged
or shipped or (v) harmed by Purchaser or its agents' fault or negligence or (vi) repaired
or modified without Dialogic's prior written consent . Purchaser must exercise proper
electrostatic discharge (ESD) precautions and pack the Product and the other returned
diagnostic information in the original Dialogic packaging, including the antistatic
bag/container and an ESD foam-filled cardboard box. Purchaser may void the
warranty if the Product is improperly packaged or shipped. Dialogic will bear the
cost to return the repaired or replaced Product to the location specified on the Return
Material Authorization (RMA) form by a method it chooses. If the Purchaser desires a
specific form of conveyance, the Purchaser must bear the cost of shipment. All risk of
loss shall be with the Purchaser during any and all shipments of the Product. Duties and
import fees are the responsibility of the Purchaser.

Hardware Limited Warranty
page 8
Additional Exclusions: Dialogic will have no obligation to make repairs or replacements
to the Product due to causes beyond the control of Dialogic, including, but not limited to,
power or air conditioning failure, acts of God, improper interface with other units, or
malfunction of any equipment or software used with the Dialogic Product(s). If Dialogic
is requested and agrees to make repairs or replacements necessitated by any such
causes, Purchaser will pay for such service or replacement at Dialogic's then prevailing
rates.
No Other Warranties: DIALOGIC DISCLAIMS AND PURCHASER WAIVES ALL OTHER
WARRANTIES, EITHEREXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT
TO ANY DIALOGIC PRODUCT.
No Liability for Damages: IN NO EVENT SHALL DIALOGIC OR ITS SUPPLIERS BE
LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF PROFITS, INTERRUPTION OF ACTIVITIES, LOSS OF
INFORMATION OR OTHER PECUNIARY LOSS AND DIRECT OR INDIRECT,
CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR PUNITIVE DAMAGES) ARISING OUT OF
THE USE OF OR INABILITY TO USE ANY DIALOGIC PRODUCT.
Limitation of Liability: DIALOGIC'S MAXIMUM CUMULATIVE LIABILITY SHALL BE
LIMITED TO THE AMOUNTS ACTUALLY PAID BY PURCHASER TO DIALOGIC FOR THE
SPECIFIC PRODUCT BEING THE OBJECT OF THE CLAIM. PURCHASER RELEASES
DIALOGIC FROM ALL AMOUNTS IN EXCESS OF THE LIMITATION. PURCHASER
ACKNOWLEDGES THAT THIS CONDITION IS ESSENTIAL AND THAT DIALOGIC WOULD
NOT SUPPLY TO PURCHASER IF IT WERE NOT INCLUDED. THIS WARRANTY EXPRESSLY
DOES NOT APPLY TO ANYONE OTHER THAN PURCHASER.

Contents
page 9
ENGLISH
Copyright and Legal Notice....................................................2
License Agreement for Use of Software ...................................3
Hardware Limited Warranty ...................................................7
Supported Dialogic® Diva® Media Boards.............................11
Supported Operating Systems..............................................13
Dialogic® Diva® Online Documentation................................13
General Safety Instructions .................................................14
Line Provisioning and Configuration for
Dialogic® Diva® PRI Media Boards.......................................16
Ordering Your ISDN PRI or T1 Line in North America...............16
Ordering Your Analog Line in North America...........................19
Before You Start ................................................................20
Installation........................................................................21
Troubleshooting .................................................................36
Technical Specifications.......................................................42
International Regulatory Information ....................................52
Suppliers Declaration of Conformity......................................68
Customer Service...............................................................68
DEUTSCH
Unterstützte Dialogic® Diva® Karten....................................71
Unterstützte Betriebssysteme ..............................................73
Dialogic® Diva® Online-Dokumentation................................73
Allgemeine Sicherheitshinweise............................................74
Vorbereitungen ..................................................................76

page 10
Installation ....................................................................... 77
Problembehandlung ........................................................... 92
Technische Daten............................................................... 98
Zulassungsinformationen .................................................. 108
Kundendienst .................................................................. 109
Umweltinformationen für Ihr Dialogic® Produkt ................... 111
ESPAÑOL
Adaptadores Dialogic® Diva® disponibles........................... 113
Sistemas Operativos......................................................... 115
Dialogic® Diva® Documentación Online ............................. 115
Instrucciones de Seguridad ............................................... 116
Preparativos.................................................................... 118
Instalación...................................................................... 119
Problemas y Soluciones .................................................... 133
Datos Técnicos ................................................................ 139
Soporte Técnico............................................................... 150
Información Medioambiental Para Su Producto..................... 152

ENGLISH
Dialogic® Diva® Media Board Installation Guide
page 11
Dialogic®Diva®Media Board Installation Guide
The Dialogic
®
Diva
®
Media Boards provide high-speed digital or analog
connections to support a variety of network applications. This installation guide
describes how to physically install and connect your Diva Media Board,
provides information about technical specifications, and gives an overview of
the available online documentation.
Supported Dialogic®Diva®Media Boards
The Dialogic
®
Diva
®
product range comprises the following Diva Media
Boards:
Dialogic
®
Diva
®
BRI Media Boards
Diva BRI Media Boards are high-performance, partly active PC-based server
boards that provide digital, analog, and GSM connections over an ISDN line.
Dialogic
®
Diva
®
PRI, E1, and T1 Media Boards
These Diva Media Boards are active server boards that provide both digital
and analog connectivity for the ISDN Primary Rate Interface (PRI), E1, and
T1 lines. The Diva multiport Media Boards provide rich media processing
capabilities for up to 120 voice channels over E1 interfaces, or up to 96 voice
channels over T1 interfaces.
Diva BRI PCI: Diva BRI PCIe:
• Diva BRI-CTI • Diva BRI-2 PCIe
• Diva BRI-2FX • Diva 4BRI-8 PCIe
•DivaBRI-2 •DivaUM-BRI-2PCIe
•Diva4BRI-8 •DivaUM-4BRI-8PCIe
•DivaUM-BRI-2
•DivaUM-4BRI-8
Diva PRI PCI: Diva V-PRI PCI: Diva V-xPRI PCI:
• Diva PRI/E1/T1-CTI • Diva V-PRI/T1-24 • Diva V-2PRI/T1-48
• Diva PRI/E1/T1-8 • Diva V-PRI/E1-30 • Diva V-2PRI/E1-60
• Diva PRI/T1-24 • Diva V-4PRI/T1-96
• Diva PRI/E1-30 • Diva V-4PRI/E1-120

ENGLISH
Supported Dialogic® Diva® Media Boards
page 12
Notes for Diva V-xPRI PCIe Media Boards:
• The abbreviation "HS" stands for half size. For exact measurements, see
page 48. These Diva Media Boards may be approved in some countries
using the family equipment type "VPRIHS".
• The abbreviation "FS" stands for full size. For exact measurements, see
page 49. These Diva Media Boards may be approved in some countries
using the family equipment type "VPRIFS" and the model names
"Diva V-4PRIFS" and "Diva V-8PRIFS".
Dialogic
®
Diva
®
Analog Media Boards
Diva Analog Media Boards offer standard RJ10 or RJ45 interfaces to connect
to public and private switching systems. Since they provide high-performance
media processing functions, they can enhance the overallsystem performance
and lower implementation costs.
Diva PRI PCI:
• Diva UM-PRI/T1-24
• Diva UM-PRI/E1-30
Diva PRI PCIe: Diva V-PRI PCIe: Diva V-xPRI PCIe:
• Diva PRI/E1/T1-CTI PCIe • Diva V-PRI/T1-24 PCIe • Diva V-1PRI/E1/T1-30 PCIe
HS
• Diva PRI/T1-24 PCIe • Diva V-PRI/E1-30 PCIe • Diva V-2PRI/E1/T1-60 PCIe
HS
• Diva PRI/E1-30 PCIe • DivaV-4PRI/E1/T1-120PCIe
HS
• Diva UM-PRI/T1-24 PCIe • DivaV-4PRI/E1/T1-120PCIe
FS
• Diva UM-PRI/E1-30 PCIe • DivaV-8PRI/E1/T1-240PCIe
FS
Diva Analog PCI: Diva Analog PCIe:
• Diva Analog-2 • Diva Analog-2 PCIe
• Diva Analog-4 • Diva Analog-4 PCIe
• Diva Analog-8 • Diva Analog-8 PCIe
• Diva UM-Analog-2 • Diva UM-Analog-2 PCIe

ENGLISH
Dialogic® Diva® Media Board Installation Guide
page 13
Dialogic
®
Diva
®
softIP Board
The virtual Dialogic
®
Diva
®
softIP board is a middleware that enables existing
voice and fax applications to be fully integrated into Voice over IP networks,
by using the Ethernet board (NIC) of the PC. To the application Diva softIP
looks like a Diva Media board. Technically speaking, the Diva softIP software
is comparable to an ISDN media board providing functions such as voice and
fax transmission, DTMF tones and supplementary services as well as
conferencing between ISDN and VoIP connections.
• virtual Diva softIP 2.2 board
Supported Operating Systems
Dialogic
®
Diva
®
Media Boards support the following operating systems:
• Linux (most of the known kernels and distributions)
•Microsoft
®
Windows
®
7
•Microsoft
®
Windows Server
®
2008
•Microsoft
®
Windows Vista
®
•Microsoft
®
Windows Server
®
2003
•Microsoft
®
Windows
®
XP
Note: You can install your Dialogic
®
Diva
®
BRI and UM-BRI Media Board on
a computer with Microsoft
®
Windows
®
Small Business Server (SBS).
Dialogic®Diva®Online Documentation
Diva online documentation is available with the drivers of the
Dialogic
®
Diva
®
System Release software or on the Dialogic web site at
http://www.dialogic.com/manuals/default.htm. The online documentation
describes the installation of the DivaSystem Release software, the feature set
and the configuration, diagnostics, and test tools.
Diva Analog PCI: Diva Analog PCIe:
• Diva UM-Analog-4 • Diva UM-Analog-4 PCIe
• Diva UM-Analog-8 • Diva UM-Analog-8 PCIe

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General Safety Instructions
page 14
General Safety Instructions
Use the following safety instructions to help ensure your own personal safety
and to help protect your computer, your Dialogic
®
Diva
®
Media Board, and
your working environment from potential damage.
WARNING All Dialogic
®
Diva
®
Media Boards
All computers that have Diva Media Boards installed must comply
with the country specific safety regulations, such as CE or FCC,
to avoid serious personal injuries and damage to your computer,
your Diva Media Board, or both.
Before you install your Diva Media Board or remove the cover
from your computer for any reason, disconnect the ISDN or
analog cable from the ISDN, analog network, E1, or T1 line, to
avoid personal injuries and damage to your computer, your Diva
Media Board, or both.
Proper installation of the Diva Media Board requires that it is
screwed to the metal backplate of the PC. This ensures proper
grounding that is necessary for your safety.
Never install telephone jacks in wet locations.
Never touch non-insulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
Use caution when installing or modifying telephone lines.
Telephone companies report that electrical surges, typically
lightning transients, are very destructive to customer terminal
equipment connected to AC power sources. The use of a surge
arrestor on the AC line is recommended.
Dialogic
®
Diva
®
BRI and PRI Media Boards, except
Dialogic
®
Diva
®
V-xPRI PCIeHS andV-xPRIPCIe FS Media
Boards
PRI and BRI signals canhave telephone network voltages (TNV).
Therefore, ISDN BRI, ISDN PRI, E1, and T1 lines should be
installed and maintained by service personnel only. It may be
hazardous if your computer is not properly plugged in and
grounded. This applies particularly to users in North America and
Australia.
Dialogic
®
Diva
®
V-xPRI PCIeHS andV-xPRIPCIe FS Media
Boards
Diva V-xPRI PCIe HS and V-xPRI PCIe FS Media Boards are safety
extra-low voltage (SELV) products with no TNV connections.

ENGLISH
Dialogic® Diva® Media Board Installation Guide
page 15
WARNING Dialogic
®
Diva
®
V-2PRI PCI, V-4PRI PCI, V-4PRI PCIe
FS and V-8PRI PCIe FS Media Boards
Diva V-2PRI PCI and V-4PRI PCI Media Boards may need
approximately 20 Watts of power.
Diva V-4PRI PCIe FS and V-8PRI PCIe FS Media Boards may
need approximately 24 Watts of power.
If you have installed several of these Diva Media Boards in
your system, make sure that the power supply will not be
overloaded when you install your Diva Media Board, to avoid
personal injuries and damage to your computer, your Diva
Media Board, or both.
Make also sure that your PC provides sufficient cooling to avoid
damage on your Diva Media Board.
IMPORTANT Dialogic
®
Diva
®
BRI and PRI Media Boards
The Diva BRI and PRI Media Boards have been tested and
found to comply with the Electromagnetic compatibility,
Safety, and Network connection regulations within the
European Union, North America, and other major territories.
Read the regulatory information in International Regulatory
Information on page 52 before installing and using your Diva
Media Board.
Cables for PRI interface ports shall be shielded.
Dialogic
®
Diva
®
PRI PCIe,V-xPRI PCI, and V-xPRI PCIe
Media Boards
Diva PRI PCIe, V-xPRI PCI, and V-xPRI PCIe Media Boards
should only be operated within the permitted temperature
range - see page 42 for more information. If the temperature
is exceeded, a trace file with the temperature information will
be created.
Dialogic
®
Diva
®
Analog Media Boards
Use only certified telecommunications cables with No. 26 AWG
(American Wire Gauge) or higher with this equipment to
ensure proper functioning of the Diva Media Board.

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Line Provisioning and Configuration for Dialogic® Diva® PRI Media Boards
page 16
Line Provisioning and Configuration for
Dialogic® Diva®PRI Media Boards
During the software installation, select the switch type as specified by your
service provider, e.g., Euro-ISDN (ETSI). This will set all line parameters to a
default value that is the most common value for the respective switch type.
In some countries the parameter value is different than the default. For the
Euro-ISDN (ETSI) switch type for example, the CRC 4 mode is normally on,
so the default will set the parameter CRC 4 Mode to ON. However, the CRC
setting needs to be OFF for Energis lines in the UK and Telecom Eireann lines
in the Republic of Ireland. Normally, lines in France, Belgium, and the
Netherlands are also provisioned with the CRC 4 mode OFF.
Please make sure that you configure the value as required by your service
provider. For detailed information, see the Dialogic
®
Diva
®
Configuration
Manager Online Help (DSMain.chm) for Windows
®
operating systems and the
Dialogic
®
Diva
®
System Release LIN Reference Guide for Linux.
Note: Your service provider will deactivate your line if you connect to it with
wrong settings. Always contact your service provider to ask for your line to
be reactivated before testing with new settings.
Ordering Your ISDN PRI or T1 Line in North America
This chapter will assist you in ordering an ISDN PRI or a T1 line for your
Dialogic
®
Diva
®
PRI Media Board. It provides recommended settings for a
number of the configuration settings on Diva PRI Media Boards. You should
specify these settings when you order your line from your service provider.
Line types
Diva PRI Media Boards can be configured to support an ISDN PRI line or a T1
line.
ISDN PRI
In North America and Japan, an ISDN PRI line typically supports 23 B-channels
and one D-channel. PRI configurations are used to receive multiple,
simultaneous ISDN calls from analog-modem and digital-services dial-in
traffic. Another common use of ISDN PRI is to connect a PBX (Private Branch
Exchange) to a central office switch.

ENGLISH
Dialogic® Diva® Media Board Installation Guide
page 17
Channelized T1 (robbed-bit signaling)
Robbed-bit signaling, which uses bits from specified frames in the user data
channel for signaling, fits into the in-band signaling category. In this scenario,
bits are "robbed" from each channel for signaling purposes, as opposed to
ISDN PRI (out-of-band signaling) which dedicates a specific channel
(D-channel) to signaling.
Connecting to a PBX
In some installations, the PRI or T1 line is connected to a PBX instead of the
Dialogic
®
Diva
®
PRI Media Board. In these cases, you must correctly configure
the PBX to communicate with the Diva PRI Media Board.
Provisioning an ISDN PRI connection
This section explains how to order an ISDN PRI line for your Dialogic
®
Diva
®
PRI Media Board.
What to order
Specify the following requirements when you place your order:
• 23 B-channels + 1 D-channel
• D-channel on channel 24 (timeslot 24). Do not order NFAS (non-facility
associated signaling service), which enables you to use channel 24 as a
data-carrying B-channel.
• Layer 1 line code is B8ZS with ESF (Extended SuperFraming).
• Data rate of 1.544 Mbps
• 64 kbps clear channel service, which ensures that calls will not be routed
over 56 kbps channels.
• Companding type is µ-law
• A CSU is not required (the Dialogic
®
Diva
®
Media Board supplies the
function of the CSU internally). However, you can connect to a CSU if
present.
• A DSU is not required (the Dialogic
®
Diva
®
Media Board supplies the
function of the DSU internally).
Note: Dialogic
®
Diva
®
V-1PRI PCIe HS, V-2PRI PCIe HS, V-4PRI PCIe HS,
V-4PRI PCIe FS, and V-8PRI PCIe FS Media Boards do not supply the
function of the CSU or DSU internally. You need to purchase it from an
independent distributor.
• The T1 interface number must be 0.
• The D-channel must be specified as the terminal endpoint identifier (TEI) 0.
• If the switch type is AT&T/Lucent, request that allocation of channels for
incoming calls is in descending order, high to low (23 to 1).

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Ordering Your ISDN PRI or T1 Line in North America
page 18
Information to obtain when ordering
Obtain the following information when you place your order. You will need this
information to properly configure your Dialogic
®
Diva
®
PRI Media Board.
• The type of ISDN switch your line is connected to.
• Directory or phone number assigned to the PRI line.
• Line build out setting (LBO). Only if you are going to use the Diva Media
Board's on-board CSU.
Note: Dialogic
®
Diva
®
V-1PRI PCIe HS, V-2PRI PCIe HS, V-4PRI PCIe HS,
V-4PRI PCIe FS, and V-8PRI PCIe FS Media Boards do not supply the
function of the CSU or DSU internally. You need to purchase it from an
independent distributor.
• Number of DNIS (Dialed Number Identification Service) digits provided by
your service provider. Normally, you can choose between four, seven, or
ten digits.
Provisioning a channelized T1 connection (robbed-bit)
This section explains how to order a T1 line that uses robbed-bit signaling for
your Dialogic
®
Diva
®
PRI Media Board.
What to order
Specify the following when you place your order:
• Switched T1 service for 56 kbps voice calls
• No multichannel services (switchtec 384/H0 or 1536/H11)
• Extended SuperFrame (ESF)
• B8ZS line encoding
• Wink Start E&M signaling
• DTMF dialing
• Answer supervision required for outgoing calls
• A CSU is not required (the Dialogic
®
Diva
®
Media Board supplies the
function of the CSU internally). However, you can connect to a CSU if
present.
• A DSU is not required (the Dialogic
®
Diva
®
Media Board supplies the
function of the DSU internally).
Note: Dialogic
®
Diva
®
V-1PRI PCIe HS, V-2PRI PCIe HS, V-4PRI PCIe HS,
V-4PRI PCIe FS, and V-8PRI PCIe FS Media Boards do not supply the function
of the CSU or DSU internally. You need to purchase it from an independent
distributor.

ENGLISH
Dialogic® Diva® Media Board Installation Guide
page 19
Information to obtain when ordering
Obtain the following information when you place your order. You will need this
information to properly configure your Dialogic
®
Diva
®
PRI Media Board.
• The type of ISDN switch your line is connected to.
• Directory number assigned to the T1 line.
• Number of DNIS (Dialed Number Identification Service) digits provided by
your service provider. Normally, you can choose between four, seven, or
ten digits.
Ordering Your Analog Line in North America
This chapter will assistyou in ordering an analog line for your Dialogic
®
Diva
®
Analog Media Board.
Line types
Diva Analog Media Boards can be configured to support a standard analog
line. Specify the following requirements when you place your order:
• Standard analog line
•Loopstartline
• Dial type: Diva Analog Media Boards support tone and pulse dialing. It is
recommended to specify tone as the dial type.
Connecting to a PBX
In most installations, the analog line is connected to a PBX instead of the Diva
Analog Media Board. If this is the case and you wish to do DTMF collection
through the PBX, you need to configure the sequence on the PBX as follows:
•Ringvoltage
• 500 ms pause
• Routing through DTMF
• 500 ms pause
• Open the call path

ENGLISH
Before You Start
page 20
Before You Start
Before you start, make sure you have the items you need to install your
Dialogic
®
Diva
®
Media Board and the corresponding software.
Item Description
Computer Your computer must have:
• a free PCI slot for PCI bus boards
(for Dialogic® Diva®V-2PRI und V-4PRI Media Boards
according to PCI 2.2)
• a free PCIe x1 or x4 slot, 1.0a compliant for PCIe bus
boards. Other slot sizes, e.g., x8, x16 can be used if
supported by the BIOS and the operating system.
Note: The x4 slot is only necessary for Dialogic® Diva®
V-4PRI PCIe FS and V-8PRI PCIe FS Media Boards
• an installed operating system:
Linux,
Microsoft® Windows®7
Microsoft® Windows Server®2008,
Microsoft® Windows Vista®,
Microsoft® Windows Server®2003,
Microsoft® Windows®XP
• at least 15 MB of free hard-disk space for the software
Dialogic® Diva®ISDN
Media Board package This includes:
• Dialogic® Diva®ISDN Media Board
• Diva BRI Media Boards only: cable(s) needed to connect
to your ISDN line
• Dialogic® Diva®V-8PRI PCIe FS Media Board: four cables
with dongle
• Dialogic® Diva®Media Board Installation Guide
Dialogic® Diva®Analog
Media Board package This includes:
• Diva Analog Media Board
• cables to connect to your analog line
• Dialogic® Diva®Analog-8 Media Boards: four cables with
dongle
• Diva Media Board Installation Guide
Cables For Dialogic® Diva®PRI Media Boards, the RJ45 cables are
not part of the package and need to be ordered from an
independent distributor.
CSU/DSU Dialogic® Diva®V-1PRI PCIe HS, V-2PRI PCIe HS, V-4PRI
PCIe HS, V-4PRI PCIe FS, and V-8PRI PCIe FS Media Boards
do not supply the function of the CSU or DSU internally. You
need to purchase it from an independent distributor and
connect it externally. See Connect your Dialogic®Diva®PRI
Media Board on page 26 for more information.