Digimerge DNZ9320W User manual

HIGH RESOLUTION DUAL-CODEC
WDR PTZ SPEED DOME NETWORK
CAMERA
DNZ9320W
Q
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DNZ9320W_Quick Installation Guide_En_R1
This installation guide provides instructions for installing the Digimerge DNZ9320W
High Resolution Dual-Codec WDR PTZ Speed Dome Network Camera. For all other
aspects of using the product, please refer to the user manual available at www.
digimerge.com or on the Installation CD included with this product.
PACKAGE CONTENTS
IMPORTANT!
This product must be installed in compliance with local laws and regulations.
Package Contents:
1 x High Resolution Dual-
Codec WDR PTZ Speed
Dome Network Camera
2 x Plastic Ceiling Mount Attachments
2 x Metal Ceiling Mount Attachments
1 x Package of Mounting Hardware (2 pieces)
1 x Two-Piece Power
Adaptor Kit
1 x Software CD with Quick Installation
Guide & Hardware Manual.
1 x hard copies of Quick Installation
Guide & Warranty Card
1 x 3ft Ethernet Cable
The ports on the Camera are located in a removable IP Board along the bottom
of the camera. Connections should be made before permanently attaching the
Camera to the ceiling.
The DIP Switches on the Camera are located on the base (underside) of the
camera. Please refer to the hardware manual for detailed instructions.
Connector Ports:
3 4 5
1 2 6 7
1. ETHERNET PORT
2. POWER / NET LED INDICATORS
3. AUDIO IN
4. RS-485 IN/OUT BLOCK
5. ALARM IN/OUT BLOCK
6. BNC VIDEO OUTPUT
7. POWER CONNECTOR

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1. Mounting the Camera:
A. Embedded (flush) Mounting
OR
B. Surface Mounting
2. Connections:
A. Power and Ethernet Connections
B. Optional Connections
3. Software installation & Network Configuration
HARDWARE MOUNTING
1
Mounting the Camera:
The Camera can be mounted to a ceiling by either
Embedding (only the dome is visible) or Surface
Mounting (the entire assembly is visible).
MOUNTING WARNINGS:
• Confirm that the mounting location can hold the
weight of the Camera and Assembly.
• USE A SAFETY WIRE IN COMBINATION WITH
AN EYE BOLT OR NUT (NOT INCLUDED) WHICH
IS INSERTED IN TO A STUD OR OTHER MAIN
SUPPORTING CEILING STRUCTURE TO
PREVENT THE CAMERA FROM MOVING (AFTER
YOU HAVE SECURED THE CAMERA TO THE
CEILING).
• Install the Camera in a location where more than
30cm (1 ft.) is available above the ceiling board.
• Install the Camera in a location where the ceiling
board is more than 4cm (1.5”) thick.
• Run all cables to the Camera Location before
permanent mounting.
1
A
EMBEDDED (FLUSH) MOUNTING
SURFACE MOUNTING
B
SAFETY WIRE (NOT INCLUDED)

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HARDWARE MOUNTING
1
Continued
1A. Embedded (flush) Mounting:
Before starting the Mounting procedure, confirm that
the ceiling can hold the weight of the camera. A Safety
Wire (not included) is also required.
i. Cut a hole in the ceiling 170mm (6.7”) in diameter.
ii. Attach the Mounting Ring to the Ceiling:
• Use the provided “Installation Template -
Embedded Type” to drill the screw holes.
• Confirm that the ring is placed so that the ridge is
against the ceiling (and the indented screw holes
are facing opposite the mounting surface).
• Use the drywall plugs and screws, or machine
screws and bolts to install the ring to the ceiling.
iii. Attach the three (3) ‘L’ shaped hinges to the
Camera as shown in diagram 1Aiii.
1A
1A
ii
1A
iii

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iv. Connect the safety cable (not included) - make
sure the Camera is secure.
v. Connect the Power and Ethernet cables
(necessary) and any optional connection cables
to the Camera before inserting into the Ceiling.
vi. Insert the Camera Base into the ceiling hole.
Secure the Camera to the Ceiling Mounting
Ring using the three (3) provided screws.
vii. Twist on the Plastic Bracket Cover.
1B. Surface Mounting
Before starting the Mounting procedure, confirm
that the ceiling can hold the weight of the camera.
A Safety Wire (not included) is required.
i. Affix the Base to the Camera (if detached).
ii. Drill holes into the ceiling:
• Use the provided “Installation Template -
Attached Type” to drill the screw holes.
• Use the drywall plugs and screws, or machine
screws and bolts to install the ring to the ceiling.
iii. Connect the safety cable (not included) - make
sure the Camera is secure.
iv. Connect the Power and Ethernet cables
(necessary) and any optional connection cables
to the Camera before attaching the Base Cover.
v. Use the Plastic Base Cover to shield the
installation. Attach securely with three (3)
screws (provided).
HARDWARE MOUNTING
1
Continued
4i 4ii

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HARDWARE CONNECTIONS
2
Connections:
2A. Power and Ethernet Connections:
Make sure that the cables have been run to the
Camera Location prior to permanent mounting.
i. Connect the Ethernet Cable to the Ethernet Port on
the base of the Camera.
ii. Connect a Power Cable to the Camera.
NOTE: If using Optional Connections, connect the
Power Cable last.
2B. Connections:
The Optional Connections for the Camera include:
• BNC Video Out - Connects the Camera to an
independent TV or Monitor (additional BNC or
RCA adaptors may be needed - not included).
• Alarm IN/OUT Sensor Terminal Block - Connect
up to 6 incoming and 1 outgoing Alarm Sensors
(NC or NO type) - See Appendix #2 in the hardware
manual for Details.
• RS-485 Control Terminal Block - Connect a
Keyboard (not included) to control the Camera,
or use the connections to loop several cameras
together in series - See Appendix #2 in the hardware
manual for Details.
• Audio Input - Connects a microphone to the
Camera.
NOTE: If using Optional Connections, connect the
Power Cable last.
2A
i
2A
ii
AUDIO BNC OUTPUT
Alarm IN/OUT RS-485 BLOCK
2
OPTIONAL

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SOFTWARE INSTALLATION
3
The Digiconsole application loads
from the CD included with your
package, and provides you with the
following:
1. Web links to various resources
and documentation
2. Discovery of all the Digimerge
IP devices on the network
3. Provides Network
configuration of IP Devices
4. Installs DigiConsole and
Surveillance application on your
local PC
5. Warranty information and DDNS
registration
A
Digiconsole Utility screen consists of
the following menus:
1. Home
2. Find Devices
3. Register
4. Install
B

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Home:
Provides basic Digiconsole operating
instructions, links to product informa-
tion/documentation as well as 3rd party
software support links.
SOFTWARE SET-UP
A
Find Devices:
Locates all available Digimerge IP
devices on your network and displays
a snapshot of the results. Click on any
available device to display image on
the right side screen display.
NOTE: You may need to press the Find
Devices button several times as some
devices may not respond immediately.
If you do not see a camera image,
please check that all cables running
from the Camera are connected
properly.
B
C
Menu:
The Menu Button or right clicking on
a device icon provides access to
device specific settings:
• Edit Network Parameters
• View Live Image
• Open Device in Browser
• Update Firmware in Video Device
• Refresh the device list - in order to
remove inactive and disconnected
devices
NOTE: It is recommended that you
record the device specific MAC and
IP address for DDNS registration
purposes. If you have multiple
cameras on a local network, only
one camera needs to be configured
for DDNS.
4
MAC:
IP:

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SOFTWARE SET-UP
Edit Network Parameters:
The Network Parameters are
automatically assigned to the
Device by the network router (by
using DHCP). These settings can
be manually changed if desired.
1. Select the IP device you would
like to edit by clicking on its icon.
2. Click on the MENU button or
right click the icon for the device
to access the menu. Select
“Edit Network Parameters” from
the menu.
3. Make the necessary changes
and click OK to save changes or
click CANCEL to close the
window without saving any of the
changes made.
NOTE: If a user name and password
were set-up on the IP Device previ-
ously, you will be required to enter
this authentication information when
attempting to access the device.
C1
View Live Image:
View live video from the IP Device
using the Apple QuickTime program.
If this application is not installed on
your system, please download it at
http://www.apple.com/QuickTime
C2
4
OPTIONAL
If by clicking VIEWING LIVE IMAGE
the image is not automatically shown
in QuickTime, follow these steps in
QuickTime:
1. Go to FILE
2. Choose OPEN URL
3. Enter the following: rtsp://<device
IP address> (i.e. rtsp://192.168.2.102)
A device IP address can be obtained
from the Digiconsole device list.
NOTE: Minimum QuickTime version installed
should be 7.1.6. If you cannot install Quick-
Time, use Microsoft Internet Explorer to view
the device. See step C3 for details.
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SOFTWARE SET-UP
Open Device in Browser:
Opens up the DigiViewer Video Browser
using your default web browser (e.g.
Internet Explorer).
C3
Once user names and passwords are set up
by the administrator, the users (except for
a VIEWER level user) are required to enter
this information every time they access the
DigiViewer.
Click (during streaming mode)
to mute the audio.
Click to capture a snapshot image
in a new browser window.
By default, the image refresh rate
is set to OFF. Move slider to the
right to set image refresh rate.
Click to bring up image brightness and contrast controls
Click to capture a video clip and send it to a FTP site. FTP
must be configured in the SETTINGS screen
Click here to start streaming video
4
Continued
The DigiViewer application is a Live View /
Remote Access application that allows you to
access the IP Device directly from any com-
patible web browser. Any settings that are
changed in the DigiViewer are directly altering
the camera and not the application.
The DigiViewer browser allows the user
to view streaming video from the device
as well as change certain settings on the
device depending on the level of access
set by the administrator.

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NOTE: To access the DigiViewer directly without going through DigiConsole application.
1. Open a compatible web browser (ex. Internet Explorer, FireFox, Opera, Safari, etc.).
2. Enter the IP Address in the ‘Address’ Bar of the Web Browser:
• Internal Connectivity: The Internal IP address can be located using the
DigiConsole application.
• Remote Access: If using the External IP address or DDNS Address for
Remote Access, please see Section #4 - Network Connectivity of the
Hardware Manual for details.
DigiViewer - PTZ Camera Setup
The following steps must be performed to activate the PTZ controls on the DigiViewer.
1. Set-up an Administrator Account (see section on 3 Levels of User Access - page 13 )
2. Select the ‘Settings’ link on the left side
3. Select the ‘Advanced Settings’ link
4. Select the ‘Serial Port’ section on the Advanced Settings page.
5. Set the DigiViewer as follows:
• Serial Port: 2
• Serial Mode: RS485
• Serial Usage: 2
• Serial Baud: 9600
• Serial Data: 8
• Serial Parity: 0
• Serial Device: 1 (lilin)
• Serial Stop: 1
6. Press “Surveillance” Link on the left hand side
7. Click on “Advanced Controls” on the bottom of the screen
Now the DigiViewer has been updated to include PTZ Controls. See Section 3C of the
Hardware Manual for full details on the PTZ Controls.
4
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TROUBLE SHOOTING:
What do I do if the streaming video ActiveX control loads ok, but I see no image when using
Internet Explorer web browser (Windows Only)?
Try one of the following options:
1. Press the “Play ” button again (only first time you access the viewer).
2. You may not have a suitable video decoder installed. Download the DivX decoder from the
following link: http://www.divx.com/divx/windows/codec/
3. Use an alternative web browser like Firefox or Opera to access the DigiViewer. QuickTime version
7.1.6 or higher will need to be installed in order to access streaming video using Firefox or Opera.
See Step 4 for further details on Quiktime.
If the ActiveX control still does not work for you try one of the following workarounds:
4. Switch the default streaming video transport from “Auto” to “QuickTime”. Download the latest
version of Apple QuickTime (www.quicktime.com ) and install it using the instructions provided
with the program. NOTE if you already have QuickTime installed (version 7.1.6 or higher), take the
following steps to change the video transport from ActiveX to QuickTime:
1. Open up DigiViewer in your default web browser
2. Click the “Settings” link on the left side of the screen
3. Click the “Advanced Settings” link on the bottom left corner of the screen
4. Click on the “Streaming” Link
5. Open the drop down menu of the “Transport” function and select “QuickTime (qt)”
6. Click on the “Surveillance” link on the left side of the screen
7. Click the Play button to start streaming video using QuickTime
5. Switch to MJPEG if you do not want to install an MPEG4 codec by taking the following steps:
1. Open up DigiViewer in your default web browser
2. Click the “Settings” link on the left side of the screen
3. Click the “Advanced Settings” link on the bottom left corner of the screen
4. Click on the “Streaming” Link
5. Open the drop down menu of the “Mode” function and select “mjpeg”
6. Click on the “Surveillance” link on the left side of the screen
7. Click the Play button to start streaming video using the MJPEG codec
I am using Linux, can I view streaming video?
Yes. You need to download and install the VLC media player, which will work with the Firefox web
browser on Linux platforms. Naturally, there are no guarantees with Linux as many factors may affect
this.
I am using a Mac computer, can I see streaming video?
Yes. QuickTime is supplied with your Mac computer.
SOFTWARE SET-UP
4
Continued

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SOFTWARE SET-UP
3 Levels of User Access:
• Administrator (current user)
• Operator (general user)
Default User Name: guest
Password:<leave blank>
• Viewer (anonymous guest)
Creating Current User Account:
1. Click SETTINGS
2. Select ACCOUNTS
3. Fill in a user name and
password in the assigned fields
4. Reconfirm password
5. Click UPDATE ACCOUNTS
1. Administrator: Administrator has
unrestricted access to all the
settings of the device. The
interface will only permit creation
of ONE administrator account.
2. Operator: Operator has restricted
access to the settings of the
server. The interface will only
permit creation of FIVE operator
accounts.
Note: Restrictions - View images.
Requires username and password.
3. Viewer: The interface will permit
the creation of ONE viewer
account (i.e. Anonymous Guest).
This account does not require a
password.
Note: Viewer Restrictions - View im-
ages if permission is granted by ad-
ministrator. Note that the permission
in this case refers to providing the
IP address to someone. Whomever
receives the IP address can view the
camera remotely as a anonymous
guest. No password is required.
Multiple users can access the de-
vice at the same time, however this
will limit the quality and speed of the
video as the feed is shared between
all connected users.
4
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REGISTRATION & SOFTWARE INSTALLATION
Register:
Provides you with information on the
device warranty and/or free DDNS
service.
D
Install:
Click the Install button to install the
Digiconsole application software
on your computer. Click NEXT and
follow the instructions to complete the
installation. Once the installation is
complete you can access the software
by clicking
START--->PROGRAMS--->
DIGIMERGE TECHNOLOGIES--->
DIGICONSOLE
NOTE: When you install Digiconsole
on a PC, it will also install Surveillance
Software (see section F for further
details).
For detailed set-up information, please
refer to the user manuals available on
the Digimerge website or on the
Installation CD included with the
device.
NOTE: Installation is not required,
however installing the software on your
local computer allows you to use the
utility to locate and update cameras on
the network from your PC.
E
Update Firmware in Video Device:
Opens up a window to search your
computer for downloaded firmware
(with .bin extension).
NOTE: This product will not auto-
matically check for firmware updates.
Please visit the Digimerge website to
download the most current firmware
for your product.
C4
5
OPTIONAL
OPTIONAL

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Surveillance Software:
Digimerge provides a complimentary
32 channel surveillance application.
The application allows you to
- View multiple cameras
simultaneously on the same screen
- Record video from multiple cameras
to PC hard drive
- Scheduled recording
The application is optional as we
offer software solution compatibility
with some of the premier IP software
developers in the industry. Visit the
Digimerge website for the most up
to date information on compatible
software solutions.
Application Installation:
When you install the Digiconsole
software on your PC, it will also prompt
you to install additional software
components: Click NEXT to install
Microsoft DirectX 9 (is required to run
the Surveillance application). Follow
instructions on the Installer applica-
tion window. When the installation is
completed, click NEXT again to install
the surveillance application on your PC
hard drive. Follow the instructions on
the Installer application window. Now
the Surveillance application is ready
to be used.
Go to START/PROGRAMS/32 CH
SURVEILLANCE SYSTEM.... to run the
application.
For information on using the ap-
plication, please refer to the software
manual (32 Channel Surveillance
System) on the Digimerge website or
included on the installation CD.
REGISTRATION & SOFTWARE INSTALLATION
F
5
Continued
OPTIONAL
No. of Channels
Used
32 ch 16 ch 8 ch 4 ch
CPU Intel Core
2 Duo
Intel
Pentium D
930
Intel P4
2.8 GHz
Intel P4
2.4 GHz or
equivalent
RAM 1 GB 1 GB 512 MB 512 MB
Mother-board Intel 845 or 865 chip or above, Intel chipset recommended
Display ATI Radeon 9200, nVIDIA GeForce FX-5200, Intel
845G/865G or above (ATI recommended)
Ethernet 100 baseT or Gigabit LAN
Hard disk Min.
320GB
Min.
160GB
Min.
80GB
Min. 80GB
OS MS Windows 2000/XP Pro Sp2 / 2003
Surveillance Application Hardware Recommendation:

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DDNS SET-UP AND REGISTRATION
6
Open your Web Browser.
Enter http://ddns.digimerge.net
http://ddns.digimerge.net
ASelect the Create Account
Option
B
Create Account
Complete Account Information
CSelect the Create New Account
Link
D
1. For Product License: Select your Product
Model Number from the drop down menu
(DNZ9320W)
2. For Product Code enter the MAC address
(without any space) recorded earlier
3. For URL Request choose a URL Name
(not to exceed 15 characters) (e.g. your
name, your company etc.)
12
3
Port forwarding on your router and the creation of a DDNS account with Digimerge is required in
order for you to have remote internet access.

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DDNS SET-UP AND REGISTRATION
6
Continued
An Automated Confirmation email will be sent
to you. Make sure to Record the following
information.
• Your account name is: (e.g.) myhouse1
• Your account password is: (e.g.) password
• Your Digimerge license number is: (e.g.)
IPNC-000000000000
You can visit http://ddns.digimerge.net to
change your account information and to set
up additional Digimerge devices.
Set up your IP product to use this service as
follows:
1. Use a web browser to access the Settings
screen of the camera.
2. Select the Network Services tab.
3. Enter the following settings:
DDNS Domain: myhouse (.digimerge.net)
Account Name: myhouse1
4. When you have finished entering the
correct information for the DDNS service,
check-on the ‘Enable Digimerge Dynamic
DNS Service’ checkbox.
To verify that your camera is properly set up
for DDNS, click on the ‘register with DDNS
service’ link. This will bring up the Digimerge
DDNS Account login screen. Log in using
the account information given above and
then click on the ‘System Logs’ link on the left
hand menu. If the Recent Activity log includes
the message ‘Automatic IP update’ and the
date/time of the message is very recent,
then your camera has updated the server
correctly.
E
Port Forward your Router:
F
You will need to Forward ports
554 (default video port), 80
(default web port). All routers
are different. To Port Forward
your Router: Refer to your
Router’s manual for specific
instructions on port forwarding
or check DNZ9320W product
page on Digimerge website
www.digimerge.com
to view the router configuration
guide.
myhouse1
NOTE: Please note that normal latencies
in the update protocol and Internet
propagation delays require you to wait
between 5 and 15 minutes and
sometimes even longer for your network
URL to become fully available and
operational over the Internet. This is
normal for the DDNS system. Attempting
to use the URL within the first 5 minutes
of registration may also prolong the URL
update time.
The URL for accessing your video is:
(e.g. myhouse.digimerge.net). When
setting up Internet Explorer for remote
access, use this URL in place of the IP
Address.
If you set up a router for port forwarding
to your IP Product, note that the default
web port is 80 and the default streaming
video port is 554.
For more information, please refer to the
owner’s manual.

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DNP5320E
High Resolution Weatherproof IP Day / Night Camera
with 90ft IR Range & PoE
DND7220V
High Resolution IP Day / Night Dome Camera
with 30ft IR Range & Vandal Resistant Case
DNB6300V
High Resolution Weatherproof IP Day / Night Bullet
Camera with Varifocal Lens & 300ft IR Range
DNZ9320W
High Resolution WDR IP PTZ Speed Dome Camera
with 25X Optical Zoom
DNP5220E
High Resolution Low Light IP Professional Camera
with PoE
DNS1010
Dual Codec Video Server
• Dual Codec (MPEG4/MJPEG)
• Full D1 Resolution (@ up to 30fps)
• Complete Software Solution Included
DIGIMERGE IP CAMERA LINE-UP
• Full Range of High Resolution (520TVL+) Cameras
• Hardware Solutions to Fit Most Common CCTV
Applications (Day/Night/PTZ/ WDR/ Weatherproof/
Vandalproof/PoE)
FOR MORE INFORMATION, PLEASE VISIT
www.digimerge.com
7

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For additional information or troubleshooting help, refer to your owners manual
for assistance. You can also call or email for further support.

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
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Product Information
User Manuals
Quick Start Guides
Specification Sheets
Software Updates
Firmware Upgrades
Toll Free Technical Support: 1-866-344-4674 or [phone]
Email Support: [email protected]
Website: www.digimerge.com
8
IT’S ALL ON THE WEB